Booking Conditions
1. This Agreement does not constitute a contract for the supply of vehicle rental services (the "Rental Services"). The Rental Services will be supplied under Avis’ standard rental agreement (the "Rental Agreement") with the Local Supplier. You will be required to enter into in the Rental Agreement with the Local Supplier when you pick up your vehicle. You will also be subject to standard Avis conditions as to capacity to drive.
2. Subject to availability and the restrictions in clause 9, you can change your booking up to 24 hours prior to picking up your vehicle online or by calling the Avis Call Centre on 08445 818181.
Terms and Conditions for Pay Now
3. By ticking the accept button within the booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with Avis Finance Company plc (the “Issuer”). By entering into this Agreement, you are agreeing to purchase a face value voucher from the Issuer for the amount of the rate quoted by the Issuer. The Issuer will issue the voucher and send it to you by email and will book the Rental Services (as defined in clause 2). You may exchange the voucher for the Rental Services with the relevant member of the Avis Rent A Car System (the "Local Supplier") where you pick up your vehicle on presentation of the voucher.
Charges
4. You must pay the quoted charges relating to the Rental Services in full at the time you make your booking on the website as payment for the voucher. The charges will be deducted from your credit, charge or debit card at the time of booking. The voucher will not be issued until payment has been made in full. By entering into this Agreement you expressly authorise the Issuer to debit your credit, charge or debit card the amount as shown on your voucher and the additional charges (if any) referred to in this Agreement.
5. The voucher purchase price includes rental, inclusive of VAT, of the selected vehicle for the dates you have booked, any extras you have paid for along with the items specified as being included in the price when you make your booking at the rates quoted to you by us. If you book online, you can view these items on the ordersummary/productpageby following the “Your quote includes” link from the “Quote” page. If you book by telephone you will be told which items are included when the price is quoted to you.
6. All other optional equipment and services (e.g. special equipment, additional drivers, optional insurances, fuel) will incur additional charges, which you must pay directly to the Local Supplier either when you pick up or return your vehicle. Additional charges may also be made by the Local Supplier when you pick up your vehicle if you are under the age of 25.
Changing Bookings
7. Changes to your booking are subject to the following restrictions;
a) If you change a booking and the charges for the Rental Services are greater than the face value of your voucher, you will be charged the difference at Avis’ then-current rates and pay the additional amount online at time of modification.
b) If the cost of the changed booking is less than the cost of the face value of the voucher, NO REFUND will be made.
c) Changing bookings may result in additional insurance costs, and/or may affect our ability to supply you with a vehicle.
8. Nothing in this Agreement reduces your statutory rights relating to a refund.
9. The Issuer will be responsible for losses suffered by you as a result of the Issuer breaching this Agreement where such losses are a foreseeable consequence of the breach in the circumstances of the case. Losses will be foreseeable where they are in the Issuer's and your contemplation at the time this Agreement is entered into. The Issuer is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the Issuer and you (such as loss of profits or loss of opportunity).
No Refunds
10. NO REFUNDS will be given by the Issuer or the Local Supplier if;
a) You cancel your booking
b) You do not use any part of your reservation period
c) You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.
11. The Issuer may, at its discretion, cancel the voucher and provide you with a refund of the cost of the voucher (subject to the deduction of an administration charge by way of compensation) if you cancel your booking due to unusual and unforeseeable events beyond your reasonable control, including serious illness of the driver, such that the driver is unfit to drive; natural disaster (including but not limited to fire and flood); acts or restraints of governments or public authorities; or war, riot, civil commotion or acts of terrorism, provided you promptly advise the Issuer and, if requested, furnish evidence of such event (e.g. medical certificate, death certificate).