Making a booking and process
How do I make an online booking?
In order to make a booking online you need to:
- Search for the Avis rental location from where you would like to pick up and return your vehicle
- Select the dates and time of your rental
- Choose the vehicle and any additional extra (such as child seats and/or satellite navigation) that you would like to add to your booking
- Then the system will check availability and provide you with a quote for your rental.
- To complete your booking you just need to provide us with your personal details andpayment details and then confirm your order.
- To speed up the process you can create an online account
Please click here to get a quote or make a booking
Can I check rates online without making a booking?
Yes, you can use the Avis website to check rates on all worldwide rentals. Click here to check availability and to get a quote.
How much does a rental cost?
We charge in periods of 24 hours, so if you return your car after 26 hours, for instance, it would be charged as 2 days. The actual cost of the rental depends on the type of car, the rental location, when you rent and and the duration. Click here to get quote.
Can I book more than one car at a time?
Yes you can. Each car booked will have a separate booking reference number (Wizard number - AWD).
How can I speed up the booking process?
By creating an Avis online account, you can manage your personal and payment details, as well as your favourite trips, saving you time whenever you make an online booking. By creating an online account, you will also benefit from a number of other services such as the the ability to manage your marketing preferences, to review your booking history and decide whether you wish to receive your invoices online or via post.Please click here to create an online account. N.B.All of your personal details will be held in a secure environment and not spread.
What should I do if I have lost my password for my online account?
If you have lost your password for your online account you can recover it through this link.
What does Pay Now and Pay Later mean?
Pay Now is when you prepay for your at the time of booking online. Please note that Pay Now bookings are refundable.
Pay Later is when you pay the total amount at the rental station on return of your rental car Pay Now bookings often provide you a discount versus the Pay Later price and also allow you to budget effectively for your rental car prior to your travel dates.
How will I know if my booking is confirmed?
When you make an online booking we will send you a booking confirmation voucher by email. This includes your booking number, details of your pickup and return location, as well as the price and other useful information.We advise that you print it out and take it with you when picking up your car to speed up the process.
What is an "on request" booking?
Depending on the type of vehicle,date,location and any special equipment you have booked, we sometimes need to check availability with the Avis rental location before confirming your request. For these types of bookings (known as 'On Request' bookings) please allow up to 72 hours (3 working days) for us to confirm your request by email.
What is an Avis Worldwide Discount (AWD) number?
An Avis Worldwide Discount (AWD) number can provide you with specific rates and discounts. If you have one, please enter it when you book car online.An Avis Worldwide Discount (AWD) number will consist of seven digits, one letter following by six numbers e.g. A123456. You do not need to type the letters AWD when making a booking - just the reference number itself.
Are there any additional charges apart from the basic rental price?
Additional charges to your basic rental rate may include: Young Driver surcharge, Premium Location/Airport/Railway Service Charge, charges for an additional driver, or extra services such as additional equipment, after hour service, prepaid fuel service.
Is it possible for a visually impaired person to make a rental?
Visually impaired renters may rent a vehicle by using a designated driver (impaired renter's credit card to be used and designated driver's licence needs to be valid).
Is VAT included int the rental price?
Yes. VAT is normally included in the rental price.
What is the minimum rental period?
The minimum rental period is 24 hours.
How can I find a location using the flight search?
To search for a rental location using your flight number on the Avis website, you should insert your flight code (usually made up of a two letter code know as designator number), followed by flight number. Example: BA2486.
Why is my flight number not being recognised?
To ensure your flight number is recognised, we suggest that you insert all the details provided on your flight booking confirmation.Please include the designator code (the two letter code) followed by your flight number.Some airlines do not always provide both.For example when making a booking with Easyjet or Ryan Air you will only receive the flight number.In this case, Easyjet flights should include the two letter code U2 before the flight number and Ryan Air flights should include the two letter code FR.
Can I cancel my booking free of charge?
If you cancel your booking a cancellation fee of £20 (£40 for vehicles from the Avis Prestige Fleet) will apply.
If you fail to pick up your vehicle within 24 hours from the reservation date and time shown in your booking an amount by way of compensation will be due to AFC:
a) for bookings where the face value of the voucher is below £75 no refund will be made.
b) for bookings where the face value of the voucher is above £75 (£160 for vehicles from the Avis Prestige Fleet), AFC will refund any amount in excess of £75 (or £160 for Avis Prestige Fleet)
AFC = Avis Finance Company Ltd
How can I book rental for a month or more?
On our website the maximum allowed for a rental is up to 27 consecutives days. Click here for full information on long rental periods of 1 month or more.
How long is a car rental voucher valid for?
Once a voucher has been issued, its validity is only related to the stated at the time of booking. In case you have to postpone you rental,your voucher can be used within 28 days before it becomes invalid. It is very much advisable to check with the Avis rental office where you are intended to pick up the car to get more details.For more info you can also contact our Customer Service before the rental dates.
Once I have made a booking, can I change the dates of my rental period?
Changes prior to hiring your car:
You can modify your booking details prior to the rental date, including the length of the rental.
Changes when you have already hired your car:
If you have already hired your car please get in touch with the rental station where you collected your car, their contact details are displayed on your Rental Agreement. You can also click here to visit the Location section of our website where you can also find the contact details of your rental station.
How can I be sure that my credit card details will be secure when making a payment online?
The online booking process is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. Click here to view our Website Terms and Conditions.
Is insurance included in the rate quoted?
Your rental quote will normally include basic cover (Third Party Cover, Vehicle Damage Cover (UK) Collision Damage Insurance (Ireland (Vehicle Theft Cover). You can purchase additional cover when you pick up your car,such as Personal Accident Insurance and products to reduce your excess. Click here to find out more about our additional covers
What does 'Vehicle Registration Fee' mean?
In most countries, a 'registration fee' or 'vehicle registration fee' is levied. This fee is revealed separately and covers costs related to vehicle registration, motorway tolls (Vignette), etc. Depending on the country, the fee is levied per rental day or as a fixed amount per rental. This fee is normally included in the quote.