Avis always strive to make sure you have a hassle and stress free rental, but things don't always go to plan. This is where our dedicated Customer Service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our Customer Service team on the details below and quote your rental agreement or reservation number. This is so that we can recall your rental details on our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
We will aim to resolve complaints within:
- 5 working days – if the rental took place within the UK and the complaint is not related to a dispute about damage charges.
- 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.
- 30 working days – if the complaint relates to a dispute about damage charges, this is to ensure we get specialist assistance for queries of this nature.