Customer Service

Customer Service

Avis always strive to make sure you have a hassle and stress free rental, but things don't always go to plan. This is where our dedicated Customer Service team is available to help you with any issue you may have experienced during your rental.

All you need to do is contact our Customer Service team on the details below and quote your rental agreement or reservation number. This is so that we can recall your rental details on our system.

If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.


We will aim to resolve complaints within:

  • 5 working days – if the rental took place within the UK and the complaint is not related to a dispute about damage charges.
  • 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.
  • 30 working days – if the complaint relates to a dispute about damage charges, this is to ensure we get specialist assistance for queries of this nature.
    

Copy of your Rental Invoice

The quickest and most convenient way to request a copy of your rental invoice is via our online service.
    

Contacting Customer Services

To contact our Customer Service team, please use the methods below.

Opening times:
Monday - Friday
07:00 - 17:00

Please note - Avis Customer Services are only able to answer post rental queries. For any question before or during your rental, please click here.

Please have your booking reservation number to hand before calling.
 
    
AltText Calling from inside the UK
0808 284 6666

Freephone from a UK BT landline.
Calls from mobiles will be charged at your network's chosen rate.
AltText Calling from outside the UK
+44 808 284 6666

Calls from outside the UK will be charged at international rates.
    
 Alternatively you can use our web email facility. All you need to do is click here, then click the 'Contact Avis' tab and complete the form. Your details will be securely sent to our Customer Service team for investigation.

We follow the BVRLA Code of Conduct

Avis is a member of the British Vehicle Rental and Leasing Association (BVRLA), a trade body for the vehicle rental and leasing sector. The association regulates the industry through a regular series of quality assurance inspections, and as members, we are committed to offering a quality service that can be trusted and relied upon.

Learn more about the BVRLA Code of Conduct

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