Things to remember when returning your vehicle

Fuel
When returning your vehicle, if you have not opted for our prepaid fuel product be sure to fill the vehicle up before returning it. If the vehicle is not filled up, the Avis location will do so, but the fuel will be charged at a premium rate.

Check we've got it right
You don’t need any paperwork to return your car, but if you keep your original rental agreement to hand, you can double-check we’ve got everything correct. Do this while you’re at the rental office, rather than finding out when you get home. Yes, however hard we try, mistakes can occasionally slip through, therefore any paperwork should always be checked.

Rental Invoice
If you have not received your invoice or you would like to get another copy, visit our website where you can retrieve your invoice by quoting your Rental Agreement number.

Avis always strive to make sure you have a hassle and stress free rental, but at times this is not always the case. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.

All you need to do is contact our customer service team on the details below and quote your rental agreement or reservation number. This is so that we can recall your rental details on our system.

If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.

We will aim to resolve complaints within:

• 5 working days – if the rental took place within the UK and the complaint is not related to a dispute about damage charges.
• 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.
• 30 calander days – if the complaint relates to a dispute about damage charges, this is to ensure we get specialist assistance for queries of this nature.

To find a more detailed guide to how our customer service works please visit our, all about customer service page