Returning a hire car

Things to remember when returning your vehicle

When your rental has come to an end, and its time to return your hire car, there are a few things you need to keep in mind which will help you avoid any unnecessary surprises. 
    

Fuel
When returning your vehicle, if you have not opted for our prepaid fuel product be sure to fill the vehicle up before returning it. If the vehicle is not filled up, the Avis location will do so, but the fuel will be charged at a premium rate.

Damage 
When you return a vehicle be sure to check the vehicle for damage. You could find that the vehicle has been damaged without your knowledge. Doing this will avoid an unexpected bill later on. 

Grace Period
When returning your vehicle be sure to bring it back at the time stated, we provide a 29 minute grace period when returning the vehicle late. Anything after that will be charged a full days rental. 

Retunning a hire car

Top Tips

Check we've got it right
You don’t need any paperwork to return your car, but if you keep your original rental agreement to hand, you can double-check we’ve got everything correct. Do this while you’re at the rental office, rather than finding out when you get home. Yes, however hard we try, mistakes can occasionally slip through, therefore any paperwork should always be checked.


Rental Invoice
If you have not received your invoice or you would like to get another copy, visit our website where you can retrieve your invoice by quoting your Rental Agreement number.


Customer Service

Avis always strive to make sure you have a hassle and stress free rental, but at times this is not always the case. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.

All you need to do is contact our customer service team on the details below and quote your rental agreement or reservation number. This is so that we can recall your rental details on our system.

If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.

    

We will aim to resolve all complaints within:

  • 5 working days – if the rental took place within the UK and the complaint is not related to a dispute about damage charges.

  • 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.

  • 30 calander days – if the complaint relates to a dispute about damage charges, this is to ensure we get specialist assistance for queries of this nature.


To find a more detailed guide to how our customer service works please visit our, all about customer service page

    

Contact us

    
AltText 0844 544 6666*
AltText customer.service@avis.co.uk
 Alternatively you can use our web email facility. All you need to do is click here, then click the 'Contact Avis' tab and complete the form. Your details will be securely sent to our Customer Service team for investigation.
    
* Please note that calls cost 5p per minute from a BT landline. Costs from other networks and mobiles may be higher.
    


    
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