Standard Booking Terms & Conditions
1. Booking Terms and Conditions
1.1 This Agreement does not constitute a contract for the supply of vehicle rental services. The Rental Services (the “Rental Services”) will be supplied under a separate rental agreement to be entered into with the member of the Avis Budget UK who provides the vehicle (“the Local Supplier”) and you will be required to enter into this unless you are already an Avis Preferred customer when you pick up your vehicle. You will also be subject to standard Avis conditions as to capacity to drive.
1.2 For Pay Now bookings you are entering into this Agreement with Avis Finance Company Ltd (“AFC”) (see Terms & Conditions for Pay Now set out below).
1.3 For Pay Later bookings you are entering into this Agreement with the Local Supplier (see Terms & Conditions for Pay Later set out below).
2. Terms and Conditions for Pay Now
2.1. By ticking the accept button within the booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with Avis Finance Company Ltd (“AFC”). By entering into this Agreement, you are agreeing to purchase a face value voucher (“voucher”) from AFC for the amount of the rate quoted by AFC. AFC will issue the voucher and send it to you by email and will book the Rental Services. You may exchange the voucher for the Rental Services with the Local Supplier where you pick up your vehicle on presentation of the voucher.
2.2. You must pay the quoted charges relating to the voucher which on redemption entitles you to the rental services in full at the time you make your booking on the website. The charges will be deducted from your credit, charge or debit card at the time of booking. The voucher will not be issued until payment has been made in full. By entering into this Agreement you expressly authorise AFC to debit your credit, charge or debit card the amount as shown on your voucher and the additional charges (if any) referred to in this Agreement.
2.3. The voucher you have purchased may be exchanged for the rental, inclusive of VAT, of the selected vehicle for the dates you have booked, along with the items specified as being included in the price when you make your booking at the rates quoted to you by us. You can view these items by following the “Your quote includes” link from the “Quote” page.
2.4. All other optional equipment and services (eg special equipment, additional drivers, optional insurances, fuel, additional days) will incur additional charges, which you must pay directly to the Local Supplier either when you pick up or return your vehicle. Additional charges may also be made by the Local Supplier when you pick up your vehicle if you are under the age of 25 (Young Driver Surcharge).
2.5. If you cancel your booking a cancellation fee of £20 (£40 for vehicles from the Avis Prestige Fleet) will apply by way of compensation to AFC.
2.6 If you fail to pick up your vehicle within 24 hours from the reservation date and time shown in your booking an amount by way of compensation will be due to AFC:
a) For bookings where the face value of the voucher is below £75 no refund will be made.
b) For bookings where the face value of the voucher is above £75 (£160 for vehicles from the Avis Prestige Fleet), AFC will refund any amount in excess of £75 (or £160 for Avis Prestige Fleet).
2.7 In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.
Avis Budget UK
Avis House
Park Road
Bracknell
Berkshire
RG12 2EW
United Kingdom
2.8 For the avoidance of doubt no refund will be given by AFC if:
a) You do not use any part of your reservation period; or
b) You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.
3. Changing Pay Now Bookings
3.1 Subject to availability and the restrictions in clause 3.2 below, you can change your booking up to 24 hours prior to picking up your vehicle via this website or at any time up until the time of the rental by calling the Avis Call Centre on 08445 818181. Subject to the conditions set out below, you can use your voucher as payment for these alternative services, including a change in rental location.
3.2 Changes to your booking are subject to the following restrictions:
a) If you change a booking and the charges for the Rental Services are greater than the face value of your voucher, you will be charged the difference at Avis’ then-current rates and the additional amount (including any additional taxes) will be payable at the time of modification.
b) If the cost of the changed booking is less than the cost of the face value of the voucher, NO REFUND will be made.
4. Terms and Conditions for Pay on Return (ex Pay Later) bookings
4.1 By ticking the accept button within this booking process you are entering into, and are bound by the terms and conditions of, only this Agreement with the Local Supplier. The Rental Services will be the subject of a separate rental agreement to be entered into with the Local Supplier.
4.2 If you do not cancel your booking before the reservation date and time shown in your booking and fail to pick up your vehicle within 24 hours from that time, a non-cancellation fee of €40, £40 or 60CHF (depending on the country of rental and exclusive of any applicable VAT) will apply by way of compensation to the Local Supplier.
4.3 Your booking constitutes a guaranteed booking by the Local Supplier as appropriate. In the event that the Local Supplier fails to honour your booking for any reason, the Local Supplier will pay compensation to you.
4.4 In the event that you are charged a non-cancellation fee due to an event of force majeure, including but not limited to, any act of God, terrorism, act of government or state, war, civil commotion, insurrection, embargo, or labour dispute, you shall be entitled to a refund on provision of appropriate evidence to the Local Supplier.
5. Changing Pay on Return Bookings
5.1 Subject to availability, you can change your booking at any time up until the time of the rental (including a change in rental location) via this website or by calling the Avis Call Centre on 08445 818181.
6. Mandatory Cover
6.1 When you rent a vehicle from Avis, the price you are quoted automatically includes a basic level of cover should you be involved in an accident.
6.2 Mandatory cover is included unless you have prearranged contracted rates. If you have contracted rates please contact your company representative to find out your cover arrangements.
6.3 This basic cover includes: Legal Liability, Third Party and Public Liability Cover, Vehicle Damage Cover (known as Collision Damage Waiver "CDW" or Loss Damage Waiver "LDW") and Vehicle Theft Cover.
7. Vehicle Excess
7.1 If the rental car is damaged or stolen, the mandatory cover will include the cost of repairing and / or replacing the vehicle. However, the renter will have to pay a fixed amount towards the repair / replacement costs. This is known as an excess. This applies regardless of whether you were at fault.
7.2 At the point of collecting the rental vehicle, Avis will hold an amount on the driver's credit / debit card to cover the vehicle excess. These funds will then be released following the end of the rental period. The card will not be charged unless damage or additional charges occur. The time taken for the amount to be accessible on your credit card will depend on the provider. As an average, it should take a minimum of 3 days, although certain providers may take up to 10 days.
7.3 Excess amounts vary by country and will be displayed during the online booking journey. Alternatively, contact the Avis call-centre or local branch for more details.
8. General
8.1 Nothing in these Terms and Conditions reduces your statutory rights relating to a refund.
8.2 Avis Finance Company Ltd ("AFC") or the Local Supplier as appropriate will be responsible for losses suffered by you as a result of AFC or the Local Supplier breaching this Agreement where such losses are a foreseeable consequence of the breach in the circumstances of the case. Losses will be foreseeable where they are in AFC or the Local Supplier’s and your contemplation at the time the booking is made. AFC or the Local Supplier is not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by AFC or the Local Supplier and you (such as loss of profits or loss of opportunity).
8.3 Payment Card(s) - A valid payment card must be produced at the time of vehicle collection. The payment cards accepted are American Express, MasterCard (excluding prepay cards), Visa debit and credit cards (excluding prepay cards, Visa Electron cards and debit cards in Belgium and Spain), and Diners cards. Please note, if you have pre-paid your rental with a Visa Electron card, you will need to provide another payment card at the time of pick up as we are unable to accept Visa Electron for rentals.
8.4 Driving Licence - You will need a full driving licence that covers the vehicle rented by you. For rentals in the UK, the licence will need to have been held for at least 36 months, for rentals in Ireland it will need to be held for 8 years, for rentals in other countries it is required for at least one year (please check the terms and conditions of the renting country prior to booking). Remember to have your original driving licence with you in both parts if it's a new style UK licence. If your licence is in non-roman alphabet (e.g. Japanese), you will need the original license AND an international driving licence.
8.5 Driver Age - The minimum age to rent with Avis is 17 years old. Please note for rentals in Republic of Ireland there is no minimum rental age requirement.
8.6 Young Driver Surcharge - In most countries an extra fee will be charged for drivers under 25 years of age. Driver age requirements and surcharge prices are shown during the online booking process.
8.7 Additional Driver(s) - Please be advised that if a second driver is requested, they must also be present when picking up the car, and have their original driving licence. An additional driver fee may be charged.
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