Avis Booking ConditionsPlease read this document before you complete our booking as it provides important information about your booking and your rental, including what to bring with you when you pick up the vehicle and your responsibilities.
Please also read the General Conditions of Rental ("General Conditions"), Location Specific Conditions ("Location Conditions") and your Rental Agreement. Your Rental Agreement is based on the terms and conditions contained in the General Conditions and the Location Conditions and will be provided to you at the time you pick up the vehicle.
You should carefully read the Rental Agreement provided at time of pick-up as it might either contain additional location specific terms and conditions or may differ from the General Conditions supplied during the booking process. We recommend you pay particular attention to the sections on 'Accidents, Theft and Damage, and Waivers'.
It is important to us that you enjoy your rental experience and that you have all the information you need. It might take you a little time now but it could save you time later.
1. Making a bookingA booking allows you to reserve a vehicle and optional extras for 'pick-up' at a particular time, date and location and for the agreed rental period. You must meet our Rental Requirements. You must agree and sign the Rental Agreement, unless you are an Avis Preferred member and have opted in to the master rental agreement.
Avis Preferred members who have opted in to the master rental agreement will have agreed to the rental terms and conditions at the time when you signed up to Avis Preferred. Nevertheless, even Avis Preferred members will be required to sign the Rental Agreement where legal requirements require that a local rental agreement is concluded, where you have not opted in to the master rental agreement or where your rental is at a location that does not offer the Avis Preferred service.
|The Rental Agreement is governed by the law of the country where you pick-up the vehicle and is formed between you and the vehicle rental provider at the time of pick-up, if you meet all the Rental Requirements. The vehicle rental provider will be a member of the Avis Rent A Car System. This booking IS NOT a Rental Agreement.|
By making a booking you agree to be provided with a copy of these booking terms, the General Conditions and the Location Conditions electronically using the email address you have provided.
2. 'Pay now' and 'pay at location' bookingsWith 'Pay Now' bookings, you pay for the rental period and any optional extras when you book. Not all optional extras are capable of being pre-paid. Optional extra's that cannot be pre-paid at time of booking is subject to 'Pay at Location' terms. Any optional extra's that have been pre-booked but that cannot be pre-paid will be designated as 'Pay at Location' and the conditions regarding 'Pay at Location' will apply.
|You must pay a cancellation fee if you cancel your booking. You must pay a cancellation fee if we cancel your booking because you failed to meet the Rental Requirements. You must pay a fee if you do not cancel your booking and your fail to show-up. We call this a non- cancellation fee. The non-cancellation fee could equal the full amount of your booking. Please see the 'Cancellations' section for details.|
|A booking contract will form between you and Avis Finance Company Limited when you agree to the booking terms and give us permission to debit your payment card for the 'Pay Now' amount and to keep the value of the cancellation fee or non-cancellation fee if this applies. This happens when you. |
The laws of England and Wales apply to this booking.
With 'Pay at Location' bookings you request a vehicle now but pay for it at the agreed pick-up location. 'Pay at Location' prices may be less competitive than 'Pay Now' prices. You must pay a fee if you do not cancel your booking and your fail to show-up. We call this a non-cancellation fee. Please see the 'Cancellations' section for details.
|You agree to the booking terms and give the vehicle rental provider permission to debit your payment card for the value of the non-cancellation fee, when you (i) click the 'Pay at Location' button when booking online or using the mobile app or (ii) provide your payment details and ask to, or agree to 'Pay at Location' when using any other method (e.g. over the telephone). |
The law of the country in which vehicle rental provider is resident applies to this booking.
CONTACT US: For 'Pay Now' bookings, Avis Finance Company Limited can be contacted by writing to Avis Budget House, Park Road, Bracknell, Berkshire, RG12 2EW, United Kingdom or by contacting Reservations (see below). For 'Pay at Location' bookings, the vehicle rental provider is the person named on your review your booking page and on your email confirmation. Alternatively, please contact Reservations.
3. Changing your booking – All booking typesYou may change your booking (whether a 'Pay Now' or 'Pay at Location' booking) any time before the day you are due to pick-up the vehicle by calling Reservations or managing your booking online (if available). You may be able to change your booking on the pick-up day, but you will need to check with Reservations.
We will send you a revised booking confirmation email confirming your new booking details and new amount paid to the email address you provided.
|All change requests will be subject to availability and may result in a price change, as the revised booking will be at prices available at the date of the change. If the 'Pay Now' amount at the end of the booking is: |
If you change your booking, your original booking will be cancelled and a new booking created. There is no charge for making a change. However, if the change has the same effect as a cancellation, you may be charged a cancellation fee. You may be entitled to a refund if you have made a new booking. Please contact Customer Services for more information.
If you originally made a booking for an Avis Select Series vehicle and you change the location to one that does not offer Avis Select Series, you may not be able to get your chosen make and model.
4. Cancellations – All booking typesYou may cancel your booking at any time before the day you are due to collect your vehicle by calling Reservations or managing your booking online (if available).
|Depending on when you cancel, you may be charged either a cancellation fee or a non-cancellation fee. The fee is calculated taking into account the type of booking, the amount of notice you have given and the location where you would have picked up your vehicle.|
|'Pay Now' booking||'Pay at Location' booking|
|Before midnight on day of booking||No fee for cancellation. We will give you a full refund||No fee|
|At least 3 complete days before 'pick-up'||The lower of (i) the full amount you paid us, or (ii) depending on the country you booked in, £40, €50 or CHF60 |
Or, in the case of Avis Prestige vehicle
The lower of (i) the full amount you paid us, or (ii) depending on the country you booked in, £80, €90 or CHF100.
|Less than 3 complete days before 'pick-up'||The lower of (i) the full amount you paid us, or (ii) 3 days' worth of your booking.||No fee|
|On day of 'pick-up' or if you do not cancel and fail to show-up||No refund. We will retain the full amount.||Depending on the country you were due to rent in, the fee is £40, €50, CHF60|
You have the right to prove that neither the vehicle rental provider nor us has sustained any loss or any loss sustained is significantly lower than the amount deducted, and if proved, you may be entitled to a full or partial refund.
CONTACT US: You must contact customer services in writing to request a refund. It can take up to 14 days for your card company to process a refund. We are not responsible for how long it takes your card company to process a refund.
5. The priceThe vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for, the type of vehicle stated you requested.
The price of optional extras – such as baby seats, additional driver(s), excess reduction products, delivery charges and GPS devices – are calculated based on the requested start and end dates and times and the rental location from which you will pick-up the vehicle.
|Unless stated otherwise, the price also includes all costs you must pay – for example, vehicle tax, local taxes, and any location surcharge. |
Some locations – mostly airports, train stations and in some city centre locations – will charge a location surcharge as it costs us more to operate there. Don't worry, it will be included in the price quoted to you but it may be shown as a separate item on your rental contract or receipt.
If you are renting in the Canary Islands, you vehicle rental provider is Alquile un Coche en Canaries S.L., an independent licensee and a member of the Avis Rent A Car System. Alquile un Coche en Canaries S.L requires that the renter purchase fuel-up-front. Please review the Location Conditions for the Canary Islands for more information.
6. Rental requirementsBooking Reference
You must bring your reservation number or booking confirmation email with you. It will help the location find your details so you can get on your way as quickly as possible.
|We may refuse to allow any driver to drive the vehicle who (i) does not hold a full driving licence valid for use in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period required by the rental location, (iv) has driving related convictions, or (v) who does not meet our security or credit checks. |
Please read the Location Conditions – Driving licence and ID requirements or call Reservations for more information.
Drivers must bring an international driving licence or an official translation in the language of the country of rental if:
- Their driving licence was issued in Europe and you are renting in a country outside Europe
- Their driving licence was issued in a non-European country, and you are renting outside that country
- Their driving licence was issued in a non-roman alphabet like Arabic, Chinese, Greek, Russian, Hebrew or Japanese (and other similar non-roman alphabet based languages)
Drivers are responsible to check what the statutory requirements are in the country in which they intend to drive.
Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have held it for at least the minimum period if their current driving licence does not show the full period.
Proof of Identity, Photo ID and Proof of Address
Please note that not all locations will accept a driving licence as a valid form of identity or address. As such, the person hiring the vehicle must bring proof of their identity, e.g. a valid current passport or identity card/document. The photo ID must be recognisable. The person hiring the vehicle must also bring proof of their address. This could include a recent utility bill or a bank statement that shows the address.
We generally accept American Express (excluding Travellers Cheque Cards), Diners, Visa and MasterCard (in both cases excluding prepaid cards) and Avis issued charge cards. For more information please read the Location Conditions – Payment Section or call Reservations.
| You must bring the payment card used to make your booking as it is used as a form of identity check to ensure the vehicle is given to the person who made the booking. For certain high value vehicles, you must bring two payment cards in the name of the person who made the booking who must also be the main driver. Please look at your booking confirmation email, or call Reservations. |
The name on the payment card(s) must be the same as the name on the driving licence for the main driver.
If you don't have the payment card used to make the booking with you, we reserve the right to cancel your booking and to charge your payment card on record for damages we have incurred (to the extent legally permissible). The rental location may, at its sole option, still rent to you if they have another vehicle available and you meet all rental requirements and security checks, but you will have to pay the 'Pay at Location' prices available on the day, as this will be treated as a new rental.
Pre-Authorisations and Security Deposits
Before the rental location will let you rent a vehicle, they will take a pre-authorisation or a security deposit. You must use an approved payment card that is in your name and has enough funds available on it.
|What is a Pre-Authorisation or a Security Deposit? |
A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has happened, you won't be able to use that money for anything else until you've paid for the rental and your card company releases the pre-authorisation. While a pre-authorisation is in effect, it may even look like the amount has been deducted from your account, this isn't the case; the money is simply 'on hold' until a final payment has been made.
A security deposit, on the other hand, transfers money out of your account. Where a security deposit is taken, the amount of the security deposit will be the same as for a pre-authorisation.
The amount is either fixed – or calculated based on (a) the estimated vehicle rental price, (b) plus the estimated price of all optional extras you've requested, (c) plus an amount to allow for any fuel you may use – unless you buy Fuel Up Front (d) less any amount the rental location accepts you have paid towards the rental when you booked. If you would like more details, please call Reservations.
At vehicle return, the final payment amount will be calculated and processed using the payment card provided. If the final payment is greater than the security deposit, the rental location will ask you to pay the difference. If the final payment is less than the security deposit – or you choose to pay using a different method – you will need to contact Customer Services to get a refund.
If you choose to pay by a different method, please be aware that the pre-authorisation on the original card will remain until released by your card company.
Your card company not the rental location is responsible for releasing pre-authorisations and processing approved refunds and this can take up to 14 days.
Driver Age Restrictions
There are age restrictions – but they vary by vehicle and by country. Please read the Location Conditions – Age Information section or call Reservations.
|If a driver is under the minimum age to drive the vehicle class booked, the rental location will try to find you a vehicle with a lower age restriction. Drivers above certain age must provide additional documents to show they are fit and able to drive. Drivers above a certain age or below a certain age must pay a driver surcharge. If a driver is under the minimum age or over the maximum age restriction for all vehicles, they won't be able to drive.|
The rental location may refuse to rent to you if you or anyone in your party behaves in an unacceptable way, e.g., if they believe that any driver is under the influence of drink or drugs or you, or anyone in your party, is abusive or threatening to their teams or the customers.
Security ChecksBy making a booking you agree to identity, security, driving licence and credit checks being carried out against you and any additional drivers or persons making payment towards the rental. See Section 13 Use of Your Personal Information for more information.
|The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person payment for the vehicle, the driver or any additional driver results in the rental being deemed high risk. The rental location may refuse to allow a driver to drive the vehicle if they fail any of the checks. The rental location may, if allowed by law, refuse to rent the vehicle if you or any person making payment owes any amount owed to them or any other member of the Avis Rent A Car System or another group company.|
If any information you have given is shown to be false or inaccurate, then you'll have broken your contract. You will then have to pay for any costs or damages we have incurred.
If there are no vehicles available in the group you booked, the rental location will try to find you a vehicle from a higher group at no extra cost. If they can only find you a vehicle in a lower group and you agree to rent this vehicle, you will only be charged for the value of that vehicle. If you have already paid, you will be entitled to a refund of the difference.
If you have booked a larger size vehicle and it is unavailable, to get you on your way, the rental location may provide you with more than one vehicle or suggest you use alternative transport until they can get a vehicle in the group requested to you.
This rarely happens, but if no vehicles are available, you will of course be entitled to a full refund of any amount you've already paid.
It would be unusual for the rental location not to have an optional extra you pre-booked. If it does happen, they will try to get one from another rental location. If this is not possible, the rental location will (at their option): buy a new one for you, ask you to buy a reasonably priced one from elsewhere and reimburse you the price paid or refund you the cost of the pre-booked optional extra.
CONTACT US: You will need to contact customer services with your booking reference number for a refund.
Use of your Personal InformationBy making a booking, you expressly agree to us using and transferring your personal information for as long as the law allows us to as set out in this section.
We will use (or process) your personal information in order to:
We share your personal information with:
You have a legal right to access to the information we hold about you, and if you are able to provide the necessary justification, you may ask for any personal data to be corrected, modified, blocked or removed. You have a right to ask for an explanation of the data processing and further rights set out in the applicable data privacy laws to the extent this is necessary to ensure the fair processing of your data. You also have the legal right to object to the processing of such information for compelling and legitimate reason.
CONTACT US: To access this information, please contact customer services and ask for details. We may ask you to pay a subject access request fee if the law allows us to do so.
LiabilitiesWe/the vehicle rental provider (as the case may be) will not be responsible for losses you have suffered as a result of us or the vehicle rental provider breaching these booking terms where such losses are not within ours/the vehicle rental provider's and your contemplation at the time the booking is made. We/the vehicle rental provider are not responsible for any indirect losses (such as loss of profits, loss of enjoyment or loss of opportunity). These limitations will not apply to the extent not permissible by law. Nothing in these booking terms reduces your statutory rights relating to a refund (if any).
Complaints ReferralWe are a member of the European Car Rental Conciliation Service (ECRCS) and a number of local car rental conciliation services. These organisations independently review disputes with no additional cost to you. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We will tell you who this is.
CONTACT US: For information on the ECRCS, please call customer services.
Thank you for choosing to rent with Avis.