Acknowledgments
The following acknowledgments in respect of jurisdiction, preferences, insurance, waivers
and rentals in the countries indicated below relate to particular clauses in the Terms and
Conditions. It is important you read and understand these acknowledgments, as well as
the Terms and Conditions which follow.
Please note that capitalised terms have the meaning given to them in the Terms
and Conditions.

Jurisdiction (clause 1[d])
You acknowledge that the Terms and Conditions of each Avis Preferred Rental Agreement
shall be governed by and construed in accordance with the laws of the country in which
the Avis Licensee gives possession of the Vehicle to you. You hereby submit to the
exclusive jurisdiction of the courts of such country.

Rental Preferences (clause 4)
You acknowledge that every time you rent a Vehicle, the
Avis Preferred Rental Agreement will incorporate the rental preferences you select in
relation to matters such as car type, payment method, invoicing preference and the
purchase of additional products or services. The preferences that will apply to each
Vehicle rental will be as follows:
(i) any preferences and terms specified in the relevant rate/product terms and
conditions (which will be available when you book each rental - you will read and
understand them before you enter into each Avis Preferred Rental Agreement); and
(ii) to the extent that preferences are not specified in the rate/product terms and
conditions, the preferences you select whilst making your booking; and
(iii) to the extent that preferences are not specified in the rate/product terms and
conditions or selected during booking, the preferences you select in your Customer
Profile; and
(iv) any additional terms and conditions agreed by the Avis Licensee and you in relation
to the purchase of additional products and services before or during the Avis
Preferred rental, or on return of the Vehicle.

Insurance/Waivers and Coverage Preferences (clauses 15 and 16)
You hereby acknowledge that you have read, understood and accept the provisions of the
Avis Preferred Rental Terms and Conditions relating to vehicle cover and insurance
preferences.
You have read and you understand the Summary of Vehicle Cover and Insurance provided
at the end of the Terms and Conditions. You hereby acknowledge that the coverage that
will apply to each rental will be:
(i) any coverage included in the rate applicable to any rental or that is mandatory in the
country of rental; and
(ii) if no coverage is included or mandatory, the coverage you select whilst making your
booking; and
(iii) if no coverage is included or mandatory, nor selected during booking, the coverage
you select in your Customer Profile.

Debiting of Charges (clause 8)
You hereby authorise all Avis Licensees with whom you enter into Avis Preferred Rental
Agreements to debit all charges set out in clause 8 of the Terms and Conditions from your
debit, credit or charge card, details of which you have included in your Customer Profile.

Rentals in particular countries
The following additional acknowledgments apply for rentals in the country indicated:

Austria
You hereby acknowledge that you have read, understood and accept the provisions of the
Avis Preferred Rental Terms and Conditions, and in particular clauses 8, 9, 18, 19 and 21.

Italy
Pursuant to Sections 33 to 38 of the Italian Consumer Code (Legislative Decree No. 206 of
6 September 2005) you hereby acknowledge that you have read, understood and accept
the provisions of the Avis Preferred Rental Terms and Conditions, and in particular the
following clauses:
1(a) (Terms and Conditions incorporated by reference into Avis Preferred Rental
Agreements); 1(d) (Jurisdiction); 6(a) (The Avis Licensee may require early return of the
Vehicle); 6(b) (Extension of your liability for collision damage and theft); 7 (Your
obligations); 8 (Charges); 9 (Rental of equipment); 10 (Authorisation to charge costs to
you); 12 (electronic invoicing); 15 (Extension of terms and conditions of insurance policy
to you); 16 (Acceptance of Vehicle cover and insurance); 17 (termination); 18 (Your liability
for property and persons transported by you); 19 (limitation of the Avis Licensee’s liability);
20 (Indemnity regarding Customer Number); 21(a) (the Avis Licensee’s right to terminate);
and 23 (Avis’ unilateral right to vary the Terms and Conditions).
Finland
You hereby acknowledge that you have read, understood and accept the provisions of the
Avis Preferred Rental Terms and Conditions, and in particular clauses 18, 20 and 23.
Luxembourg
Pursuant to Article 1135-1 of the Luxembourg Civil Code you hereby acknowledge that
you have read, understood and accept the provisions of the Avis Preferred Rental Terms
and Conditions, and in particular clauses 6, 17, 18 and 19.

South Africa
You confirm that you have been given prior notice in terms of both the Short Term
Insurance Act, No. 53 of 1998 and the Long Term Insurance Act, No. 52 of 1998, of your
entitlement to the freedom of choice:
(a) as to whether you wish to enter into a new policy and make it available for the
purpose of protecting the Avis Licensee’s interests, or wish to make available an
existing policy of the appropriate value for that purpose, or wish to utilise a
combination of these options; and
(b) if you wish to enter into a new policy, as to the insurer with which the policy is
entered into and as to any person who is to render services as intermediary in
connection with the transaction; and
(c) if you wish to enter into a new policy, as to whether or not the value of the policy
benefits to be provided in terms of that policy, when taken in the aggregate with the
value of the policy benefits provided under any other policy which is also to be made
available and used for that purpose, shall exceed the value of the Avis Licensee’s
interest.
You further confirm that you have exercised your freedom of choice and that you were not
subject to any coercion or inducement as to the manner in which you exercised that
freedom of choice.

Spain
You hereby acknowledge that each Avis Preferred Rental Agreement will not form until an
Avis Licensee passes possession of the Vehicle to you.

Switzerland
You hereby acknowledge that you have read, understood and accept the provisions of the
Avis Preferred Rental Terms and Conditions, and in particular clauses 1(d), 8, 10, 16, 21
and 23. Furthermore, you expressly declare that for all rentals in Switzerland you accept
the place of jurisdiction in Bulach/Switzerland.

Rental Terms and Conditions

1 Effect of these Terms and Conditions
(a) By signing the Avis Preferred membership card enclosed with the Terms and
Conditions, you accept the incorporation of these Terms and Conditions (as amended
from time to time) into all Avis Preferred Rental Agreements. These Terms and
Conditions apply to all Avis Preferred rentals worldwide.
(b) Each time you rent a Vehicle using Avis Preferred, the Avis Licensee and you will
automatically enter into an Avis Preferred Rental Agreement, which will incorporate
these Terms and Conditions. The Terms and Conditions that will apply will be the
relevant Terms and Conditions set out below in respect of the country in which the
Avis Licensee gives possession of the Vehicle.
(c) You will indicate your acceptance of these Terms and Conditions for each Avis
Preferred Rental Agreement by leaving the rental premises of the Avis Licensee with
the Vehicle.
(d) Each Avis Preferred Rental Agreement will be governed by and construed in
accordance with the laws of the country where the Avis Licensee gives possession of
the Vehicle to you, and you and the Avis Licensee hereby submit to the exclusive
jurisdiction of the courts of that country.

2 Definitions
“Avis” means the company to whom you submitted your Membership Form.
“Avis Licensee” means the company operating the Avis Rent A Car System in the location
in which you take possession of a Vehicle.
“Avis Preferred Rental Agreement” means a separate contract between you and an Avis
Licensee for rental of a Vehicle, which incorporates the Terms and Conditions.
“Customer Profile” means your general information and preferences relating to matters
such as car type, insurance, invoicing and data protection that you entered on the
Membership Form, as updated from time to time by notice to Avis via Avis’ website or
otherwise.
“Membership Form” means the application form that you filled out in order to apply for
membership of Avis Preferred.
“Terms and Conditions” means these Avis Preferred Rental Terms and Conditions.
“Vehicle” means any vehicle to which an Avis Licensee grants you possession for the
purposes of rental, even if such vehicle is different to that selected by you during booking
or as part of your general preferences selected on your Customer Profile.
“you” and “your” refer to the person whose name was entered in the Membership Form.

Rentals in Europe, the Middle East, Asia and Africa

Reservations
3 In order for a rental to qualify as an Avis Preferred rental you shall make a reservation
for rental of a Vehicle at least 24 hours prior to the time of rental and shall at the time
of reservation confirm that the rental will be an Avis Preferred rental.

Terms that apply to each rental
4 The terms and conditions of each Avis Preferred Rental Agreement will incorporate (in
the following order of priority):
(i) these Terms and Conditions;
(ii) any preferences in relation to matters such as car type, payment method, invoicing
preference and the purchase of additional products or services, along with any
terms and conditions specified in the relevant rate/product terms and conditions
and made available to you at time of reservation (including restrictions on refunds
and changes to bookings, and additional charges);
(iii) to the extent that preferences are not specified in the rate/product terms and
conditions, the preferences you select whilst making your booking;
(iv) to the extent that preferences are not specified in the rate/product terms and
conditions or selected during booking, the preferences you select in your Customer
Profile; and
(v) any additional terms and conditions agreed by the Avis Licensee and you in relation
to the purchase of additional products and services before or during the Avis
Preferred rental, or on return of the Vehicle.

Picking up the Vehicle
5 (a) At the commencement of each rental you will be required to show your current
driving licence to an employee of the Avis Licensee prior to leaving the rental
premises with the Vehicle. In the event that you are unable to comply with this
requirement, no rental shall take place and no Avis Preferred Rental Agreement
shall be entered into.
(b) The Avis Licensee may refuse to give possession of the Vehicle if you do not
meet the Avis Licensee’s standard conditions as to capacity and entitlement to
drive applicable at the time and place of rental.
(c) In some Avis locations there may be regulatory requirements that require a
separate rental agreement to be signed for each rental. If you sign a local
rental agreement, only the terms and conditions of that local rental agreement
will apply to that rental.

Using the Vehicle
6 (a) You must inspect the Vehicle, and advise the Avis Licensee if there are any
defects in the Vehicle, before leaving the rental premises. In removing the
Vehicle from the rental premises you acknowledge and agree that you received
the Vehicle in good order and will return the same together with all keys, tyres,
tools, car documents, accessories and equipment in the same condition
(ordinary wear and tear excepted but excepting undue wear and tear by reason
of abuse), to the agreed return location on the agreed date, unless you request
and the Avis Licensee agrees to an extension, or sooner upon demand of the
Avis Licensee.
(b) In the event of you having requested collection of the Vehicle, your liability for
collision damage and theft shall (subject to any waiver thereof being applicable)
extend to midday of the first working day following the requested collection time
(working day is defined as Monday to Friday, 8 am to 6 pm).
7 During the term of the rental you shall be the legal custodian of the Vehicle and the
Vehicle shall not be operated:
(a) to transport goods in violation of customs regulations or any other applicable
regulations or in any other illegal manner, or to transport any dangerous,
harmful, flammable, explosive or noxious substances of any description, or
goods which are in any way likely to damage the Vehicle;
(b) to carry passengers or property for any consideration express or implied;
(c) to propel or tow any vehicle or trailer without the consent of the Avis Licensee;
(d) in motor sport events (including racing, pacemaking, rallying, reliability trials and
speed testing);
(e) by any person driving when unfit through drink or drugs or with blood alcohol
concentration above the limit prescribed by applicable laws and regulations;
(f) by any person other than:
(i) you or any person(s) nominated by you who is approved by the Avis Licensee at
the time of rental, is at least 23 years of age (or such other age limit stated on the
Avis Licensee’s tariff for the type of vehicle rented), is duly qualified and holds and
has held a current valid full driving licence for at least one year, or
(ii) in the case of breakdown or accident, a motor vehicle repairer provided that he is
duly qualified and licensed; and
(g) outside of the country in which the location it is collected from is situated without
the express agreement of the Avis Licensee, unless the rental booking provides for
return of the Vehicle outside that country.

Charges
8 Avis Preferred rentals will be charged to you by the relevant Avis Licensee, except to
the extent of any payment made at the time of booking. You agree that you shall be
personally liable to pay the Avis Licensee on demand the rental rate confirmed
during booking, and to pay the following charges to the extent such charges
are not already included in such rental rate:

Standard charges
(a) a mileage charge computed at the rate specified on the completed statement of
charges for the mileage covered by the Vehicle until the Vehicle is returned (the
number of miles over which the Vehicle is operated shall be determined by reading
the odometer installed by the manufacturer; if the odometer fails the mileage charge
shall be calculated from the road map distance of the journey travelled);
(b) the airport surcharge (if any) as specified on the completed statement of charges;
(c) Value Added Tax and all other taxes (if any) payable on the charges specified in this
clause 8;
(d) all fees charged by the Avis Licensee due to your or an additional driver’s age;
(e) all road fund and similar charges;

Optional charges
(f) Collision Damage Waiver (if any), Personal Accident Insurance (if any), Theft Protection
(if any) and miscellaneous charges at the rate specified on the completed statement
of charges;
(g) the Additional Driver’s Charge (if any) as specified on the completed statement of
charges;
(h) charges for additional products or services (if any) that you rent or purchase along
with the Vehicle;

Additional charges
(i) refuelling service charge (if any) in respect of fuel consumed during rental as
operated by the Avis Licensee at the date of rental;
(j) the additional fee for one-way rental service, if any, as specified on the completed
statement of charges, if the Vehicle is left elsewhere than at the agreed return
location without the Avis Licensee’s written consent a fee per mile, as determined by
the Avis Licensee from time to time, from the renting location to the location where it
is left;
(k) all fines and court costs for parking, traffic or other violations assessed against the
Vehicle, you, another driver or the Avis Licensee until the Vehicle is returned, except
where caused through fault of the Avis Licensee;
(l) the Avis Licensee’s reasonable costs for cleaning the interior of the Vehicle upon
return for excessive stains, dirt or soilage attributable to your use of the Vehicle
during the rental period;
(m) the Avis Licensee’s reasonable costs, including reasonable legal fees where permitted
by law, incurred collecting payment due from you hereunder; and
(n) the Avis Licensee’s reasonable costs of repairing damage howsoever caused to the
actual Vehicle or any accessories supplied, irrespective of the group of vehicle
requested, plus loss of revenue at the daily rate shown on the completed statement
of charges based on the Avis Licensee’s loss of use of the Vehicle and the Avis
Licensee’s reasonable cost of replacing the Vehicle in the event of theft. However if
you comply with all the provisions of these Terms and Conditions, your liability for
such costs shall (subject to Clause 9 below):
(i) not exceed the responsibility amount as shown in the completed statement of
charges for each occurrence;
(ii) be limited to the non-waivable excess, if any, for each occurrence in respect of theft
of all or part of the Vehicle if you have purchased in advance Theft Protection as
evidenced by the indication in the “accept” space on your Customer Profile or by
acceptance during the rental reservation process; and
(iii) be limited to the non-waivable excess, if any, for each occurrence in respect of
damage if you have purchased in advance Collision Damage Waiver as evidenced by
the indication in the “Yes” box on your Customer Profile or by acceptance during the
rental reservation process. Notwithstanding the foregoing provisions or any other
terms of these Terms and Conditions your liability shall not be limited in the instances
where the Avis Licensee suffers loss by reason of its insurance policy or any relevant
waiver conditions being invalidated as a result of your acts or failures to act .
At the conclusion of each rental you will be provided with a statement of charges detailing
the charges made in accordance with this clause.
9 These Terms and Conditions, to the extent that the same are relevant, apply to the
rental of equipment (including but not limited to mobile telephones and satellite
navigation systems) with or without a Vehicle. You agree that you shall be personally
liable to pay the Avis Licensee on demand the Avis Licensee’s reasonable costs
(together with any applicable Value Added Tax or other taxes) of repairing damage or
the replacement value in the event of loss or theft of such equipment.

Payment
10 You accepting these Terms and Conditions hereby constitutes authority for the
relevant Avis Licensee to compute and debit the total charges under each Avis
Preferred Rental Agreement against your account with the specified card issuing
organisation, on completion of the rental. Any terms and conditions notified to you at
the time of reservation relating to the payment method chosen by you for any rental
will be incorporated into the terms and conditions of that Avis Preferred Rental
Agreement. If you have chosen to pay in a currency other than that used by Avis or
the Avis Licensee when the quote was prepared, the exchange rate used is based on
the Citibank wholesale rate plus 4%, with this currency conversion service being
provided by the Avis Licensee.
11 Unless stated otherwise in any invoice issued by the Avis Licensee, you must pay all
invoices for Avis Preferred rentals within 30 days from the date of invoice.

E-Billing and electronic correspondence
12 (a) Provided the necessary consent has been obtained from you, the Avis Licensee
may issue invoices in respect of any Avis Preferred Rental Agreement
electronically or otherwise, and you hereby agree to receive and pay such
invoices.
(b) The Avis Licensee may, at its option and on notice to you, decide to cease issuing
electronic invoices or vary any aspect of the electronic invoices to be issued and
the method of delivery.
(c) You understand that where an electronic invoice is provided in respect of a
particular rental, no paper invoice will be provided.
(d) You will be responsible for verifying all electronic invoices in accordance with the
instructions provided with each invoice.
13 You consent to receiving all correspondence, notices and invoices from Avis Licensees
by email at the email address listed in your Customer Profile.

Data protection
14 (a) Avis or Avis Licensees may from time to time send you promotional materials
setting out details of Avis services and offers from other companies which they
believe may be of interest unless you have opted not to be contacted in this way.
Any such promotional materials will be sent by the Avis Licensee or other
companies operating the Avis Rent A Car System. The Avis Licensee will never
release your personal details for marketing purposes to any company that is not a
member of the Avis Rent A Car System.
(b) The Avis Licensee maintains a record of your personal information to assist in the
operation of the Avis Licensee’s business. The Avis Licensee operates as part of
the Avis Rent A Car System and from time to time may share the information
provided with other companies (located inside and outside Europe) within the
system for transaction processing purposes.
(c) The Avis Licensee will maintain electronic records of all rental agreements and
other transactions that you enter into with the Avis Licensee.
(d) You have the right to access your personal information, to ask for its rectification
and to object (at any time without cost) to the use of personal information for
direct marketing purposes. Details on how to do any of these things are set out in
Avis’ privacy policy on the Avis website.
(e) The Avis Licensee may disclose your personal information if required by relevant
legal authorities or for the purposes of debt collection.
(f) Your personal information will be controlled primarily by Avis Budget EMEA Ltd, whose
registered office is at Avis House, Park Road, Bracknell RG12 2EW, United
Kingdom.

Vehicle cover and insurance
15 It is agreed that you and any authorised user, as described in Clause 7 above,
participate as an insured under an automobile insurance policy, a copy of which is
available at any rental office. You should read and understand that document before
entering into any Avis Preferred Rental Agreement, as it contains important
information and terms. By accepting these Terms and Conditions you acknowledge
that you have read and understand the policy. You are bound by and agree to the
terms and conditions thereof.
You agree further to protect the interests of the Avis Licensee and its insurance company
in case of loss or damage to the Vehicle by:
(a) obtaining names and addresses of parties involved, and of witnesses;
(b) not admitting liability or guilt or giving money to any person or persons involved;
(c) not abandoning the Vehicle without adequate provision for safeguarding and securing
the same;
(d) calling the nearest Avis station by telephone (transfer charge) even in case of
slight damage; further completing Avis’s accident report form as soon as
practically possible;
(e) notifying the police immediately if another party's guilt has to be ascertained or if any
person is injured, and delivering to the Avis Licensee a copy of any police accident
report form as soon as the same is available;
(f) ensuring that the Vehicle is always locked when unattended.
16 You agree to read the Summary of Vehicle Cover and Insurance, which is available
at the end of these Terms and Conditions. The coverage that will apply to each
rental will be:
(i) any coverage included in the rate applicable to any rental or that is mandatory in
the country of rental; and
(ii) if no coverage is included or mandatory, the coverage you select whilst making
your booking; and
(iii) if no coverage is included or mandatory, nor selected during booking, the
coverage you select in your Customer Profile.

Termination
17 In the event of material breach by you of any Avis Preferred Rental Agreement the
Avis Licensee may immediately terminate that Avis Preferred Rental Agreement
without notice, repossess the Vehicle and for such purpose may enter any premises
where the Vehicle may be and remove the same and you shall be responsible for and
indemnify the Avis Licensee against all actions, claims, costs and damages
consequent upon or arising from such repossession and removal.

Liability
18 You hereby release and indemnify the Avis Licensee from and against any liability for
loss or for damage to any property (including costs relating thereto) left, stored or
transported by you or any other person in or upon the Vehicle before or after return of
the Vehicle to the Avis Licensee.
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to
prevent such happening, shall not be liable for any loss or damage arising from
any fault or defect in or from mechanical failure of the Vehicle or any equipment,
satellite navigation equipment, telephone or cellular network system, or any
consequential or indirect loss or damage, including but not limited to third party
claims or loss of profit, turnover, savings, business, clientele or data.
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or
in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or
personal injury caused by the Avis Licensee’s negligence or (iii) any liability to the
extent the same may not be excluded or limited as a matter of law.

Your details
20 You agree to keep secure your Customer Number, password and email account used
to sign up to Avis Preferred or subsequently updated by you. You hereby release and
indemnify the Avis Licensee from and against any liability for loss or for damage to
any property (including costs relating thereto) including damage to any vehicle
resulting from any failure by you to keep secure your Customer Number, password or
email account.
21 (a) You represent and warrant that the information provided on your Customer Profile
is true, accurate and complete, and undertake to notify Avis of any changes to any
of that information, including any changes relating to your driving licence or credit,
debit or charge card details.
(b) You may notify Avis of any changes to the information in your Customer Profile by
updating your Customer Profile on the Avis website. If any such details change
prior to or during an Avis Preferred rental, you must advise the Avis Licensee of
such changes immediately.
(c) Each time you enter into an Avis Preferred Rental Agreement, you are deemed to
certify that you hold a valid driving licence and are legally entitled to drive in the
country of rental.
(d) If at any time any such information is not true, accurate or complete in any
respect the Avis Licensee may immediately terminate any Avis Preferred Rental
Agreement with or without notice. You further agree to indemnify and hold the
Avis Licensee harmless from any loss, liability or expense arising out of any failure
to so maintain the truth, accuracy or completeness of such information.

Miscellaneous
22 If any provisions of these Terms and Conditions are prohibited by the law of any
jurisdiction, or are held to be unenforceable, such provisions shall be of no effect in
that jurisdiction but in all other respects the Avis Preferred Rental Agreement will
continue in force.
23 You accept that Avis shall have the right to vary these Terms and Conditions from
time to time on notice to you by way of notification on the Avis website. The latest
version of these Terms and Conditions will be made available on the Avis website in
the Avis Preferred section. If Avis varies these Terms and Conditions in such a way as
to significantly vary your benefits or obligations, Avis will notify you of such changes
by email to the address specified in your Customer Profile. Unless you give Avis
written notice to the contrary within 30 days of notice from Avis, you shall be deemed
to have accepted such variation in respect of all Avis Preferred Rental Agreements
after such notice has been given by Avis. Notwithstanding the above, the Terms andConditions that will apply to each Avis Preferred rental will be the Terms and Conditions in effect at the date you make the reservation for that rental.
24 It is agreed that the Avis Licensee shall not be deemed to waive any rights under any
Avis Preferred Rental Agreement or to accept any alteration or addition thereto except
in writing signed by an officer of the Avis Licensee or its authorised representative.

Provisions applying in specific countries
25 Notwithstanding anything to the contrary appearing elsewhere in these Terms and
Conditions the following provisions shall apply to any Avis Preferred Rental
Agreements in the following countries:

Austria
1 If a Vehicle rented from any Avis location has no Austrian licence plate number you
shall, in order to comply with customs regulations, not give custody of the Vehicle to
any other person in Austria. If a Vehicle rented in Austria has no Austrian licence plate
number and you have no domicile in Austria, you shall leave Austria with the Vehicle
within four days of the commencement of the rental.
2 You hereby submit to the extent legally permitted for all disputes against any Avis
Licensee situated in Austria which arise out of these Terms and Conditions or any
Avis Preferred Rental Agreement to the exclusive jurisdiction of the court locally
competent for the first district of Vienna.
3 Clause 19 shall be replaced with the following:
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to
prevent such happening, shall not be liable for any loss or damage arising from
any fault or defect in or from mechanical failure of the Vehicle or any equipment,
satellite navigation equipment, telephone or cellular network system, or any
consequential or indirect loss or damage, including but not limited to third party
claims or loss of profit, turnover, savings, business, clientele or data, unless
caused by the Avis Licensee intentionally or through gross negligence.
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or
in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or
personal injury caused by the Avis Licensee’s negligence or (iii) any other damage
caused by the Avis Licensee intentionally or through gross negligence.

Belgium
You agree that the entry into these Terms and Conditions and all Avis Preferred Rental
Agreements, along with all communications relating to Avis Preferred Rental Agreements
(including reservation confirmations), by way of electronic communication (including email
and telephone) will comply with all written evidence rules (to the extent they are
applicable). The Avis Licensee will be entitled to rely on its electronic records to prove the
contents of the agreements you enter into with Avis and Avis Licensees, even if this
requires deviation from any applicable written evidence rules.
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee through gross negligence, or as
a result of latent or hidden defects.

France
1. You are advised that a relatively low level of authentication, based on your email
address and Wizard number (if any), is required in order to sign up to Avis Preferred,
and to make rental reservations in your name that incorporate these Terms and
Conditions. You acknowledge that such a level of authentication carries with it the
risk that your identity may be “borrowed” by third parties should they gain access to
your email account, Wizard number and/or password. This may result in your credit
card being used fraudulently to make rental reservations.
2. You agree that the entry into these Terms and Conditions, and all communications
relating to future rental agreements (including reservation confirmations), may be
made by way of electronic communication (including email and telephone).

Germany
Clause 19 shall be replaced with the following:
19 (a) Subject to the provisions in Clause 19(b), the Avis Licensee’s statutory liability for
damages shall be limited as follows:
(i) The Avis Licensee’s strict liability for defects in the Vehicle or equipment, satellite
navigation equipment, telephone or cellular network which are in existence at the
time of entering into an Avis Preferred Rental Agreement (cf. section 536a para. 1,
1. alt. of the German Civil Code – “BGB”) is excluded, unless
– such defect affects the material contractual obligations of the Avis Licensee and
you could reasonably rely on the absence of such defect; or
– the Avis Licensee has fraudulently concealed such defect.
(ii) The Avis Licensee shall only be liable up to the amount of the typically foreseeable
damages at the time of entering into the Avis Preferred Rental Agreement for
damages caused by a negligent breach of material contractual obligations;
(iii) The Avis Licensee shall not be liable for damages caused by a negligent breach of
non-material contractual obligations.
(b) The aforesaid limitation of liability shall not apply to any mandatory statutory
liability (in particular to liability under the German Product Liability Act), liability for
assuming a specific guarantee or liability for culpably caused personal injuries.
(c) You shall take all reasonable measures to mitigate damages.

Greece
For the evaluation of any disputes which arise out of these Terms and Conditions or any
Avis Preferred Rental Agreement in Greece, you expressly declare that you accept the
place of jurisdiction in Athens, Greece.
Clause 19(b)(ii) shall be amended to read:
19(b)(iii) any other damage caused by the Avis Licensee intentionally or through gross
negligence, or resulting from any offence against life, honour, health or freedom.

Luxembourg
You agree that the entry into these Terms and Conditions and all Avis Preferred Rental
Agreements, along with all communications relating to Avis Preferred Rental Agreements
(including reservation confirmations), by way of electronic communication (including email
and telephone) will comply with all written evidence rules (to the extent they are
applicable). The Avis Licensee will be entitled to rely on its electronic records to prove the
contents of the agreements you enter into with Avis and Avis Licensees, even if this
requires deviation from any applicable written evidence rules.

Netherlands
1. Clause 19(a) shall be amended as follows:
19 (a) The Avis Licensee whilst taking all precautions and using its best efforts to
prevent such happening shall not be liable for any loss or damage arising from
any fault or defect in or from mechanical failure of the Vehicle or any equipment,
satellite navigation equipment, telephone or cellular network system, including,
but not limited to, loss of profit, data, income, business, revenue or goodwill,
costs, expenses or other claims or any damage or injury of any kind.
2. These Terms and Conditions have been provided to you on behalf of the Avis Licensee.

Poland
1. The Avis Licensee will enter into a separate rental agreement written in Polish with
you if you so request.
2. Clause 19(a) shall be replaced with the following:
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to
prevent the happening of such occurrence, shall not be liable for any loss or
damage arising from any fault or defect in or from mechanical failure of the
Vehicle or any equipment, satellite navigation equipment, telephone or cellular
network system, or any consequential or indirect loss or damage, unless caused
by the Avis Licensee intentionally.

Portugal
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee intentionally or through gross
negligence.

Republic of Ireland
1. Section 39 of the Sale of Goods and Supply of Services Act, 1980 (the “1980 Act”) is
hereby excluded with respect to the supply of any service by the Avis Licensee to you.
2. The contractual rights which you enjoy by virtue of Section 39 of the 1980 Act are in
no way prejudiced by anything contained in these Terms and Conditions save to the
extent permitted by law.
3. Nothing in these Terms and Conditions is intended to nor shall be interpreted so as to
restrict or exclude in any manner whatsoever the rights which you, if dealing as a
consumer, enjoy by virtue of Sections 13, 27, 28, 29 or 38 of the 1980 Act.

South Africa and Namibia
1. In accordance with Section 61(1) of the National Road Traffic Act of 2000 you must
report any accident to the Police or at any office set aside by a competent authority
for use by a traffic officer within 24 hours of the accident’s occurrence.
2. The Avis Licensee hereby notifies you in terms of both the Short Term Insurance Act,
No. 53 of 1998 and the Long Term Insurance Act, No. 52 of 1998, of your entitlement
to the freedom of choice:
(a) as to whether you wish to enter into a new policy and make it available for the
purpose of protecting the Avis Licensee’s interests, or wish to make available an
existing policy of the appropriate value for that purpose, or wish to utilise a
combination of these options; and
(b) if you wish to enter into a new policy, as to the insurer with which the policy is
entered into and as to any person who is to render services as intermediary in
connection with the transaction; and
(c) if you wish to enter into a new policy, as to whether or not the value of the policy benefits
to be provided in terms of that policy, when taken in the aggregate with the value of the
policy benefits provided under any other policy which is also to be made available and
used for that purpose, shall exceed the value of the Avis Licensee’s interest.

Spain
1 The "damages howsoever caused" referred to in Clause 8(n) expressly include
damages caused by unforeseeable events and by "force majeure".
2 Clause 19(b) shall be replaced with the following:
19 (b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or
in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or
personal injury caused by the Avis Licensee’s negligence, (iii) wilful misconduct or
gross negligence, (iv) in the event you are considered as a consumer under
Spanish law, any liability that, according to Spanish consumer law cannot be
excluded, or (v) any liability to the extent the same may not be excluded or limited
as a matter of law.
3 You hereby authorise the Avis Licensee to take possession of all property left in the
Vehicle when the Avis Licensee retakes possession (either owned by you or any third
party), and indemnify the Avis Licensee against all liability for any loss or damage to
such property.

Sweden
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee intentionally or through gross
negligence.

Switzerland
1. For the evaluation of any disputes which arise out of these Terms and Conditions or
any Avis Preferred Rental Agreement in Switzerland, you expressly declare that you
accept the place of jurisdiction in Bulach/Switzerland.
2. Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee through gross negligence or
wilful misconduct.

United Kingdom
1 You shall be liable as owner of the Vehicle in respect of:
(a) any fixed penalty offence (which may be committed with respect to that vehicle)
under the Traffic Acts; and
(b) any excess charge which may be incurred in pursuance of an order under Section
45 and 46 of the Road Traffic Regulation Act 1984 (Parking on highways for
payment).
2 Where you decline optional coverages on your Customer Profile then, notwithstanding
anything to the contrary in these Terms and Conditions, you shall:
(i) insure the Vehicle (including any additional or replacement vehicle which may be
provided under the Avis Preferred Rental Agreement) on a comprehensive basis
with a first-class insurance company approved by the Avis Licensee in the full
replacement value thereof to the Avis Licensee;
(ii) maintain such insurance throughout the duration of every Avis Preferred Rental
Agreement and any extension thereof and ensure that the Avis Licensee’s name is
endorsed on the policy as the owner of the Vehicle;
(iii) comply with the terms and conditions of the insurance policy and pay to the Avis
Licensee any excess in the event of a claim;
(iv) call the nearest Avis station by telephone (transfer charge) even in case of slight
damage; further complete the Avis Licensee's incident report as soon as
practically possible;
(v) in the event of any exclusion under the policy, or the insurers withholding or
refusing indemnity, indemnify the Avis Licensee in respect of all loss or damage to
the Vehicle and all claims from third parties which may arise;
(vi) not effect repairs or modifications to the Vehicle. The Avis Licensee shall have the
sole right and responsibility to repair damage to the Vehicle; and
(vii) if any claim is made against the insurers, allow the Avis Licensee to conduct any
negotiations and effect any settlement with insurers and agree to abide by any
settlement or arrangement with the insurers by the Avis Licensee. Any monies
payable by the insurers shall be paid to the Avis Licensee or as the Avis Licensee
shall direct.
3 Clause 19 of the Terms and Conditions is deleted and replaced with the following:
19 (a) The Avis Licensee will be responsible if someone is injured or dies as a result of
its act or omission. The Avis Licensee will also be responsible for losses suffered
by you as a result of the Avis Licensee breaching these Terms and Conditions
where such losses are a foreseeable consequence of the breach in the
circumstances of the case. Losses will be foreseeable where they are in the Avis
Licensee’s and your contemplation at the time you enter into the Avis Preferred
Rental Agreement. The Avis Licensee is not responsible for indirect losses which
happen as a side effect of the main loss or damage and which you may suffer
which are not foreseeable by the Avis Licensee or you (such as loss of profits or
loss of opportunity).
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or
in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or
personal injury caused by the Avis Licensee’s negligence or (iii) any liability to the
extent the same may not be excluded or limited as a matter of law.
(c) Nothing in these Terms and Condition reduces your statutory rights including
relating to a refund and/or the Avis Licensee’s breach of these Terms and
Conditions. For further information about statutory rights you should contact your
local authority, Trading Standards Department or Citizens' Advice Bureau.

Rentals in the United States and Canada
Updated February 2004

1. General
A. These Terms and Conditions form a part of the Rental Agreement (described
hereinafter at times as the “Agreement”), which consists of the following parts: the
car renter’s Enrollment Profile for use in enrolling the car renter into Avis Preferred
Service, a return document with final charges, and the Terms and Conditions stated
below.
B. This Agreement is between the person signing it or otherwise indicating assent as car
renter, (“I("I", "Me" or "My") and Avis Rent A Car System, Inc.; or Aviscar Inc.; or an
independent Avis Rent A Car System licensee ("You" or "Your") and covers the rental
of each car by you to me under Avis Preferred Service. I understand that these Terms
and Conditions will apply to each rental of a car to me, as fully as if contained in a
separate agreement signed by me, I understand that each rental is solely a bailment
for mutual benefit and that I am not your agent for any purpose. If any term or
condition is prohibited by the law of a jurisdiction covering a rental, for that rental
such law controls.
C. I further agree that you have the right to change the Terms and Conditions from time
to time upon written notice to me or upon your posting such changes on the Avis
website. Such changes will apply to rentals by me that are reserved after such notice
has been given. Changes to the Terms and Conditions will be posted as they occur on
the Avis website at avis.com under the section labeled Preferred Renter, Master
Rental Terms and Conditions.

2. Meaning of Car
The word "car" means the vehicle rented to me or its replacement and includes tires,
tools, equipment, accessories, plates, and car documents.

3. Who May Drive the Car
A. I represent that I am a capable and validly licensed driver. I agree that you have the
right to verify that my license has been validly issued and is in good standing and
that you may refuse to rent to me if my license has been suspended, revoked or
otherwise restricted in any way.
B. You reserve the right to deny rentals based upon information provided by the Motor
Vehicle Department of the State/Province, which issued my license.
C. Except where otherwise specifically authorized by applicable law, only my spouse, my
domestic partner, my employer or a regular fellow employee incidental to business
duties may drive the car, but only with my prior permission. The other driver must be
at least 25 years old and must be a capable and validly licensed driver.
NOTICE FOR RENTALS IN QUEBEC AND ONTARIO, CANADA
As the renter or signatory of this contract, I certify that I hold a valid driver's license for
the appropriate class authorizing me to drive the vehicle or vehicles described in the
contract and I undertake to ensure that any person called upon to drive the said vehicle or
vehicles also holds a valid driver's license for the appropriate class.

4. Car Return
A. I agree to return the car to you in the same condition as received, except for ordinary
wear and tear, on the due date and time and at the location specified by me at time
of reservation. I will return it sooner on your demand. I understand that there may be
a rate change or special charges if I return the car to a different location or at a
different time or on a different return date.
B. If I represent I will return the car to another location I may have to pay a "one way
service fee." If I return the car to a different location from the agreed return location
without your written permission, I agree to pay the "unauthorized return location fee"
specified by Avis and understand that a rate change may apply.

5. Reservation
I agree that I must make a reservation for each Preferred Service rental transaction at least
24 hours prior to the scheduled time of rental, and must inform the reservation agent or, if
made electronically, indicate that this will be a Preferred Service rental transaction.

6. Rental Charges
I will pay for the number of kilometres/miles I drive and the period of time I rent the car at
the rate provided to me by the reservation agent or reservation system at the time I
reserve a car or my applicable corporate rate. The minimum charge is one day (24 hours)
plus kilometrage/mileage, or a fixed fee. You will determine the kilometres/miles by
reading the factory installed odometer. I'll pay all charges for miscellaneous service and
all sales, use, rental, GST, environmental and excise taxes, including tax-related
surcharges, airport facility fees, airport concession recovery fees, and/or state/provincial
or municipally imposed taxes and tax related surcharges, such as the recovery of vehicle
license fees. I will also pay a reasonable fee for cleaning the car's interior upon return for
excessive stains, dirt or soilage attributable to my use.

7. Start of Rental
The rental commences when I receive the keys to the designated car from an Avis rental
representative or when I drive the designated car to the gate and show my valid driver's
license to the Avis employee or guard on duty at the time. I understand that in some
states it may be required that you do a driver’s license signature comparison at the time
of rental.

8. Repossessing the Car
You can repossess the car anytime it is found illegally parked, being used to violate the
law or the Terms and Conditions of this Agreement, or appears to be abandoned. You can
also repossess anytime you discover I made a misrepresentation to obtain the car. You
need not notify me in advance. If the car is repossessed, I agree to pay the actual and
reasonable cost incurred by you to repossess the car and agree that such cost shall be
charged to the credit card I used to rent the car.

9. Prohibited Use of the Car
I will not use or permit the car to be used1) to carry passengers or property for hire; 2) to
tow or push anything; 3) to be operated in a test, race or contest or on unpaved roads; 4)
while under the influence of alcohol or a controlled substance; 5) for conduct that could
properly be charged as a felony or misdemeanor or their equivalents under Canadian
criminal law, including the transportation of a controlled substance or contraband; 6)
recklessly or while overloaded; or 7) on rentals originating in the United States, outside of
the United States or, with your permission, Canada, or on rentals originating in Canada,
outside of Canada, or with your permission, the United States. It also a violation of this
paragraph if I, or an additional driver, authorized or not; 8) fail to promptly report an
accident or other reportable incident to the police and you; 9) fail to provide you with an
accident or incident report or fail to cooperate fully with the investigation of same; 10)
obtained the car through fraud or misrepresentation; or 11) leave the car and fail to
remove the keys or close and lock all doors, close all windows and the trunk and the car is
stolen or vandalized. A VIOLATION OF THIS PARAGRAPH AUTOMATICALLY TERMINATES MY
RENTAL VOIDS ALL LIABILITY PROTECTION AND ANY OPTIONAL SERVICE THAT I HAVE
ACCEPTED AND MAKES ME LIABLE TO YOU FOR ALL THE PENALTIES, FINES, FORFEITURES,
LIENS, AND RECOVERY AND STORAGE COSTS INCLUDING ALL RELATED LEGAL EXPENSES. I
also understand that neither I nor any additional driver authorized or not, is permitted to
alter the car or have the car repaired without your express permission in advance and I will
pay for removing any such unauthorized alterations or any such unauthorized repairs. You
also have the right to cancel my enrollment in Avis Preferred Service.

10. Loss Damage Waiver (LDW)
I understand that I may choose the LDW option, where the LDW option is permitted, by so
indicating on my Enrollment Profile. I understand that LDW is not insurance and is not
mandatory. I agree that my choice will apply to each rental I make under Preferred
Service except I may change my option for future rentals by sending you a new
Enrollment Profile indicating the changed option in writing. On any rental for which I have
chosen the LDW option, I'll pay the LDW fee in effect at the time of rental for each full or
partial day I have the car. I understand that you have the right to change LDW fee from
time to time and that I can be informed of the LDW fee that will apply at time of my rental
by requesting this information from the reservation agent at the time I reserve the car.

11. Damage/Loss to the Car
If the law of a jurisdiction covering a Preferred Service rental by me requires conditions
on LDW that are different than the terms in this Agreement, that law prevails. If I do not
accept LDW, I owe for all loss or damage to the car, regardless of fault, (unless liability for
ordinary negligence is prohibited by law) whether due to theft, collision, vandalism or any
other cause except accidental fire or explosion or natural causes. If the car is stolen or
damaged, I will pay its retail fair market value before theft or damage less salvage, unless
your repair costs plus the diminution of the car's value after repairs is less and you are
not required by law to salvage the car, in which case, I will pay the latter amount. I will
also pay loss of use based on reasonable downtime or as specified by law, plus a
reasonable administrative fee determined by you or specified by law (except for theft
where the car is not recovered), plus towing and storage charges, all of which are part of
the loss. Whether or not I accept LDW I am responsible for the loss if I or any additional
driver, authorized or not, violates paragraph 9 above. If my own insurance or my charge
card issuer covers my responsibility for loss or damage, I will identify my insurer and
policy number or my card issuer and its insurer. I authorize you to collect any loss directly
from the insurer. I authorize you to collect any loss from a third party responsible for the
damage. You will refund any sum you collect exceeding the loss.

12. Personal Accident Insurance (PAI)
I have read and understand the summary in this Agreement, which describes my option to
purchase Personal Accident Insurance (PAI) in connection with each car rental from you
and the Terms and Conditions of such insurance. I understand that a copy of the policy is
available for inspection at the rental counter and that I may choose the PAI option by so
indicating on the Enrollment Profile. I agree that my choice will apply to each rental that I
make under Preferred Service except that I may change my option for future rentals by
sending you a new Enrollment Profile indicating the changed option in writing. On any
rental for which I have chosen the PAI option, I agree to pay the PAI fee in effect at time of
rental for each full or partial day that I have the car. I understand that you have the right
to change the PAI fee from time to time and that I can be informed of the PAI fee in effect
at time of rental by requesting this information from the reservation agent at the time I
reserve the car. I also understand that you reserve the right to offer PAI and PEP as a
combined option only. In such event, I agree that if I have chosen either option on the
Enrollment Profile I will be provided both options on each Preferred Service rental that I
make at the fee then in effect for the combined option until I notify you, as provided
above, of a change to decline for both optional services.

13. Personal Effects Protection (PEP)
I have read and understand the summary in this Agreement, which describes my option to
purchase Personal Effects Protection Insurance (PEP) (where available) in connection with
each car rental from you and the Terms and Conditions of such insurance. I understand
that a copy of the policy is available for inspection at the rental counter and that I may
choose the PEP option by so indicating on the Enrollment Profile. I agree that my choice
will apply to all rentals that I make under Preferred Service except I may change my
option for future rentals by sending you a new Enrollment Profile indicating the changed
option in writing. On any rental for which I have chosen the PEP option, I agree to pay the
PEP fee in effect at the time of rental for each full or partial day that I have the car. I
understand that you have the right to change the PEP fee from time to time and that I can
be informed of the PEP fee in effect at time of rental by requesting this information from
the reservation agent at the time I reserve the car. I also understand that you reserve the
right to offer PAI and PEP as a combined option only. In such event, I agree that if I have
chosen either option on the Enrollment Profile I will be provided both options on each
Preferred Service rental that I make at the fee then in effect for the combined option until
I notify you, as provided above, of a change to decline for both optional services.

14. Liability Protection - United States
A. Except in California and Texas, anyone driving the car as permitted by this Agreement
will be protected against liability for causing bodily injury or death to others or damaging
the property of someone other than the driver and/or the renter up to the minimum limits
imposed by applicable law. Although you comply with the requirements of the financial
responsibility laws applicable to vehicle owners, in California and Texas, this Agreement
does not afford me or any other operator any insurance or protection against liability. The
limit for bodily injury sustained by any one person includes any claim for loss of that
person's consortium or services. Except where required by law to be primary, any
coverage provided by you shall be secondary to any applicable insurance available to me
or any other driver from any other source, whether primary, excess, secondary or contingent in any way. Any such coverage will be provided by you according to the terms, and subject to all of the conditions, of a standard automobile policy including all
requirements as to notice and cooperation on my part, which are hereby made a part of
this Agreement. In the event that this coverage is extended by operation of law to anyone
not permitted by this Agreement to drive the car, or to any person or instance where
coverage is not intended to be afforded by this Agreement, the financial responsibility
limits of the state or place in which the accident occurred shall apply. You can provide
coverage under a certificate of self-insurance or an insurance policy, or both, as you
choose. In any case, a copy of the policy and/or certificate will be available for my
inspection at your main office. I understand that unless required by applicable law, you
will not provide (A) coverage for fines, penalties, punitive or exemplary damages, (B)
coverage for bodily injury to, or death of myself while not a driver, or any member of my
family or the driver's family, (C) defense against any claim after applicable limits of
coverage that you furnish are tendered, (D) supplementary no fault, non-compulsory
uninsured or underinsured motorist coverage, and any other optional or rejectable
coverage, and you and I reject all such coverage's to the extent permitted by law. Where
any of these coverage's are required or implied by applicable law, the limits shall be the
minimum required under applicable statute. There is no coverage in Mexico, unless
special arrangements are made at the renting location for separate Mexican insurance.
B. I also agree to indemnify you for any loss, liability or expense arising out of the use of
the car that you insure, which exceeds the limits of liability insurance provided above, or
which results from any unauthorized use or prohibited operation of the car. Where the law
extends coverage to a person or instance where no coverage is intended to be afforded
by this Agreement, anyone so protected will be responsible to indemnify you for all
amounts that you are thus required to pay.
C. Where permitted by law, I am rejecting uninsured motorist and all optional automobile
insurance coverage's for all rentals and under any policy of insurance or self-insurance in
connection with this agreement, for myself and all other passengers of the rental cars. I
understand that uninsured motorist coverage protects me and other passengers in a car
for losses and damages suffered if injury is caused by the negligence of a driver who
does not have any insurance to pay for losses and damages.
D. Florida: In Florida, the renters/authorized drivers insurance is primary: pursuant to
Florida Statute 627.7263 (2), the valid and collectible liability insurance and personal
injury protection insurance of any authorized rental or leasing driver is primary for the
limits of liability and personal injury protection coverage required by Sec. 324.021 (7) and
6327.736 Florida Statutes.
E. Pennsylvania: REJECTION OF UNINSURED MOTORIST PROTECTION:
I am rejecting uninsured motorist coverage under this rental or lease agreement, and any
policy of insurance or self-insurance issued under this agreement, for myself and all other
passengers of this vehicle. Uninsured coverage protects me and other passengers in the
vehicle for losses and damages suffered if injury is caused by the negligence of a driver
who does not have any insurance to pay for losses and damages.
F. Michigan: Under Michigan law, Avis is liable for an injury caused by the negligent
operation of the rented vehicle only up to the maximum amounts of $20,000 because of
bodily injury to or death of one (1) person in any one (1) accident and $40,000 because of
bodily injury or death of two (2) or more persons in any one accident, and only if the
vehicle was being operated by the renter or other authorized driver or by the renter's
spouse, father, mother, brother, sister, son, daughter or other immediate family member.
The renter may be liable to Avis up to those amounts, and to injured persons for amounts
awarded in excess of those amounts.
G. Texas: Under Texas law, Avis is obliged to notify renters that their personal automobile
liability insurance may provide coverage.

Liability Protection - Canada
A. Anyone driving the car as permitted by this Agreement will be protected against liability
for causing bodily injury or death to others or damaging the property of someone other
than the driver and/or the renter up to the minimum financial responsibility limits required
by applicable law. The limit for bodily injury sustained by one person includes any claim
for loss of that person’s consortium or services. Where the law extends coverage to a
non-permitted driver, the same limits apply. Such coverage will be provided by you
according to the terms and subject to all of the conditions of a Standard Automobile
Liability Insurance Policy, including all requirements as to notice and cooperation on my
part, which are hereby made a part of this Agreement.
You can provide coverage under a Certificate of Self-Insurance or an Insurance Policy or
both as you choose. In any case, a copy of the Policy and/or Certificate will be available
for my inspection at your main office. I understand that unless required by applicable law
you will not provide:
1. coverage for fines, penalties, punitive or exemplary damages,
2. coverage for bodily injury to, or death of, myself while not a driver, or any member of
my family or the driver’s family,
3. defense against any claim after applicable limits or coverage that you furnish have
been tendered.
4. supplementary no fault, non-compulsory uninsured or undersigned motorist coverage,
and any other optional or rejectable coverage, and you and I reject all such coverages
to the extent permitted by law.
Where any of these coverages are required or implied by law, the limits shall be the
minimum required under the applicable statute. There is no coverage in Mexico.

15. Additional Liability Insurance (ALI) - UNITED STATES
I have read and understand the summary in this Agreement, which describes my option to
purchase Additional Liability Insurance (ALI) (where applicable) in connection with each
car rental from you and the terms and conditions of such insurance. I understand that a
copy of the policy is available for inspection at the rental counter and that I may choose
the ALI option by so indicating on the Enrollment Profile. I agree that my choice will apply
to each rental I make under this Preferred Service, except that I may change my option
for future rentals by sending you a new Enrollment Profile indicating the changed option
in writing. On any rental for which I have chosen the ALI option, the coverage provided in
paragraph 14 above shall be primary, and I agree to pay the ALI fee in effect at the time
of rental for each full or partial day that I have the car. I understand that you have the
right to change the ALI fee from time to time and that I can be informed of the ALI fee in
effect at time of rental by requesting this information from the reservation agent at the
time I reserve the car.

TEXAS AUTOMOBILE LIABILITY INSURANCE (ALI)
If I accept ALI in Texas, I will be offered Texas Automobile Liability Insurance in the amount
of $1,000,000 combined single limit and it will afford Primary Coverage along with
$55,000 uninsured/underinsured motorist coverage and $2,500 Personal Injury Protection
(where applicable). If I reject ALI coverage in Texas, I will not be afforded any liability
insurance on my Texas rentals.

SUMMARY OF OPTIONAL COVERAGES - UNITED STATES
The following are the summaries only of these optional coverages and are subject to all of
the terms, conditions, limitations and exceptions of the applicable insurance policies and
the Avis Preferred Service Master Rental Agreement.

Additional Liability Insurance (ALI)

Coverage
Primary coverage is provided to me and authorized operators for third party automobile
liability claims in excess of the limits ordinarily provided under the Rental Agreement.
Coverage is subject to the terms and conditions described under paragraph 14.A. of the
Avis Preferred Service Master Rental Agreement, including all requirements of notice and
cooperation. The provisions of the policy itself shall control at all times.

Limits
ALI will provide coverage for the difference between the liability limits provided under
paragraph 14 of the Terms and Conditions of the Avis Preferred Service Master Rental
Agreement and a maximum combined single limit of $1,000,000 per occurrence for
bodily injury, including death, and property damage. In no event, where ALI applies, shall
the combined limit of coverage provided by you and by ALI either exceed or be less than
that amount.

Exclusions
All exclusions are set forth in the policy. These include (1) use of a car as prohibited by
the Avis Preferred Service Master Rental Agreement, (2) use of a car obtained from Avis
by fraud or misrepresentation, and (3) coverage excluded under paragraph 14.A. of the
Terms and Conditions heretofore stated. Coverage does not apply in Mexico.

Obtaining Coverage
If I indicate "Accept" in the ALI box when completing the Avis Preferred Service Master
Rental Agreement, coverage will be provided for the rental vehicle. The daily fee currently
charged for this optional coverage varies between $8 per day and $11.95 per day
depending upon the state of rental, and is subject to change. Such daily fee is due for
each full or partial rental day.

Personal Accident Insurance (PAI) and Personal Effects Protection (PEP)

Personal Accident Insurance Coverage (PAI)
PAI is provided for accidental death, medical expenses and ambulance expenses for
injuries due to an accident. The renter is covered during the entire rental period.
Passengers are also covered, but only for accidents occurring while they are riding or
driving with the renter in the enclosed portion of the rental car.

Benefits

Renter Each Passenger
Loss of Life: $ 175,000 $ 17,500
Medical Expenses Up To: $ 2,500 $ 2,500
Ambulance Expense: $ 250 $ 250
These benefits are payable without regard to any other benefits, which may be due under
any insurance policy, but are subject to change, and may vary in certain states.

Exclusions
This policy excludes coverage for injury or death resulting from use of a car in violation of
Paragraph 9 of the Terms and Conditions of the Avis Preferred Service Master Rental
Agreement and also injury or death which: (a) is intentionally self inflicted; (b) results from
any air travel; (c) results from committing or attempting to commit an assault or felony;
(d) results from intoxicants or narcotics unless administered on the advice of a physician;
or (e) results from suicide or attempted suicide while sane or insane.

Filing a Claim
In the event of a claim or any occurrence that may result in a claim, a written immediate
notification should be given to Avis. A PAI claim form should be obtained from Avis and
filed in accordance with the instructions found on the form.

Obtaining Coverage
If I indicate “Accept” in the PAI box when completing the Avis Preferred Service Master
Rental Agreement, coverage will be provided during the rental period. The daily fee
currently charged for this optional coverage is $3.00, but is subject to change. Such daily
fee is due for each full or partial rental day. This fee varies in New York.

Personal Effects Protection (PEP)

Coverage - PEP
PEP is provided during each Preferred Service rental to cover personal effects
accompanying the car renter en route and owned by and for the personal use of the car
renter and members of the car renter’s immediate family permanently residing in the
same household who are traveling with the car renter.

Limits
Maximum coverage during each rental period is $600 per person. Total benefits for all
persons in any single rental period are limited to $1,800. There is no deductible. In New
York, maximum coverage during each rental period is $500 per person. Total benefits for
all persons in any single rental period are limited to $1,500. There is no deductible.

Exclusions
Personal Effects not covered include motorcycles; boats or motors; currency; coins;
deeds; bullion; stamps; securities; tickets or documents. This policy also does not cover:
loss outside the United States and Canada; mysterious disappearance; delay, loss of
market, indirect or consequential loss of any kind; breakage of glass unless coincidental
with other loss or damage insured by the policy; wear and tear, mechanical breakdown, or
by processing or any work done on property, unless damage by fire or explosion ensues,
then the direct damage caused by such fire or damage should be covered. Theft is
covered only if reported to the police.

Filing a Claim
To file a claim, a PEP claim form should be obtained from Avis and filed in accordance
with the instructions found on the form.

Obtaining Coverage
If I indicate “Accept” in the PEP box when completing the Avis Preferred Service Master
Rental Agreement, coverage will be provided during the rental period. The daily fee
currently charged for this optional coverage is $1.95, but is subject to change. Such daily
fee is due for each full or partial rental day. This fee varies in New York.

SUMMARY OF OPTIONAL COVERAGES - CANADA
The following is a summary only of the optional coverages and is subject to all of the
terms, conditions, limitations and exceptions of the applicable insurance policies, which
are available for inspection, and the Avis Preferred Service Master Rental Agreement.

Coverage - PEP
Coverage is provided for loss of personal belongings in a rental vehicle from any external
cause, except as excluded, occurring during the rental period. All such losses must be
reported to the police and there is a limit of $500 per insured person and a policy limit of
$1,500. The policy has a $25 per claim deductible and contains other terms, conditions
and exclusions.

Coverage - PAI
Coverage is provided for accidental bodily injuries sustained in an accident independently
of all other causes. The renter is covered during the entire rental period. Passengers are
also covered, but only for accidents occurring while they are riding or driving with the
renter on fixed seats in any vehicle, specified in the Rental Agreement (including boarding
or alighting therefrom). The benefit for the death of the Renter is $100,000 and for each
passenger is $10,000 and benefits in various amounts for dismemberments. In any event,
the aggregate limit of Liability for which the Insurance Company shall be liable is
$250,000 for all losses arising out of any one accident. Note: If a Rental Agreement is
signed by more than one person, only the individual whose signature first appears on the
Rental Agreement shall be the insured person for the purpose of determining who is the
renter.

Exceptions
This insurance does not cover any loss resulting from:
1. The use, the operation, or the driving of the vehicle:
(a) while the vehicle operator is under influence of intoxicating liquor or drugs;
(b) for the transporting of persons or property for hire or for any illegal purpose;
(c) by any person in violation of law as to age, or by any person who has given to the
Lessor (the car rental company) a fictitious name or false age or address;
(d) in any race, speed test or contest.
2. Coverage also excludes:
(a) a suicide or any attempt there at;
(b) intentionally self-inflicted injuries;
(c) illness, disease, normal pregnancy or resulting childbirth or miscarriage, and
bacterial infection except bacterial infection of an accidental bodily injury, or if
death results, from the accidental ingestion of a substance contaminated by
bacteria;
(d) any act of declared war or undeclared war;
(e) accident occurring while passenger on, or operating, or serving as a member of
the crew of any aircraft.

How to Claim
Payments for accidental death will be payable to the estate of the person insured. In the
event of a claim or any occurrence which may result in a claim, a written immediate
notification should be given to Avis and mailed to Chubb Insurance Company of Canada, One
Financial Place, 1 Adelaide St. East, Toronto, Ontario, Canada M5C 2V9. A claim form should
be obtained from Avis and filed in accordance with the instructions found on the form.

16. Payment
I agree to pay upon demand:
A. All rates, charges, (including those applicable to miscellaneous services and
equipment) then in effect, plus applicable taxes, which apply to the car I rent and
drive out under Preferred Service for the period of the rental. I understand that I can
be informed of the amounts of all such rates, charges and taxes by verbally
requesting such information at time I make a reservation for the car.
B. Charges for damage to the car in accordance with paragraph 11.
C. Charges for LDW option, (where available) if accepted, in accordance with
paragraph 10.
D. Charges for PAI option, (where available) if accepted, in accordance with
paragraph 12.
E. Charges for PEP option, (where available) if accepted, in accordance with
paragraph 13.
F. Charges for ALI option, (where available) if accepted, in accordance with
paragraph 15.
G. Fuel Service Charge - if applicable - as described in paragraph 17.
H. Collection Expenses - as described in paragraph 20.
I. Fines and Expenses - as described in paragraph 21.

17. Credit Card Billing
I agree that all charges will be billed to the credit card designated by me and that my
signature on the Enrollment Profile and Master Rental Agreement will be deemed to have
been made on the applicable credit card voucher.

18. Error in Rental Charges
I understand that all charges are not final and are subject to your review and to
recalculation. I’ll pay any undercharges and I’ll receive a refund of any overcharges you
discover on review. I authorize any such credits or additional charges to be made by the
method of payment designated on my Enrollment Profile.

19. Fuel Service Charge
Most Avis rentals come with a full tank of gas, but that is not always the case. There are
three refueling options:
(1) If I do accept the fuel service option at the beginning of my rental, I will not pay you a
fuel service charge.
(2) If I do not accept the fuel service option at the beginning of my rental and I return the
car with less fuel than was in it when I received it, you will charge me a fuel service
charge at the applicable per-kilometre/mile or per-litre/gallon rate specified on the
rental document.
(a) The per-kilometre/mile rate is used if I do not buy fuel during the rental. To calculate
this amount, you multiply the number of kilometres/miles driven, as shown on the
car’s odometer, times the per-kilometre/mile rate shown on the rental document.
(b) The per-litre/gallon rate is used if I buy fuel during the rental and provide you with a
receipt on your request, but the tank is not as full when I return the car as when I
received it. To calculate this amount, you multiply the number of litres/gallons needed
to refill the fuel tank to the level it was at when I received the car (by reading the
factory installed gauge, rounded down to the nearest 1/8 of a tank), times the perlitre/
gallon rate shown on the rental document. Although two methods are used for
ease of calculation, the per-kilometre/mile and per-litre/gallon rates produce
approximately the same result.
(3) If I accept the fuel service option at the beginning of my rental by selecting the fuel
service option, I will be charged as shown on the rental document for that purchase.
If I choose this option, I will not incur an additional fuel service charge, but I will not
receive any credit for fuel left in the tank at the time of return.
The per-litre/gallon cost of the fuel service option will always be lower than the fuel and
service charge. But if I elect the fuel service option I will not receive credit for fuel left in
the tank at the time of return. The cost of refueling the car myself at a local service station will generally be lower than the fuel service charge or the fuel service option.
However, the fuel service charge and the fuel service option allow for the convenience of
not having to stop and refuel the car prior to return. I acknowledge that the fuel service
charge is not a retail sale of fuel.

20. Charge Card Reserve
I have been informed that my credit, up to an amount of the estimated total charges due
under this Agreement based on my representation about this rental, may be set aside or
reserved by the card issuer of one of the two charge cards, which I have listed in my
Enrollment Profile for payment of my car rental bills. I understand that you will bill the
card issuer according to the order of my selected billing priority as stated on the
Enrollment Profile. I consent to the reservation or setting aside of that estimated total
amount at the time of commencement of the rental.
You may receive card number information from the financial institution that issued my
charge card. Should I not want this information sent to you, please advise Avis in writing
at 300 Centre Pointe Drive, Virginia Beach, VA, 23462.
If I use a credit or charge card that is issued by a financial institution outside of the United
States and is billed to you in a currency other than U.S. Dollars, the full amount of my
charge will be converted to the card account’s billing currency unless I submit a written
request in advance to have the currency conversion performed by my card issuer. The
conversion will be based on a conversion rate published by Reuters and will incorporate a
processing charge no higher than 3% applied to all amounts relating to the transaction. This
charge will replace the currency conversion processing charge applied by my card issuer.

21. Lost or Damaged Property
You are not responsible for loss or damage to any property in or on the car, in any service
vehicle, on your premises, or received or handled by you, regardless of who is at fault. I’ll
be responsible to you for all claims by others for such loss or damage.

22. Collections
All charges, fees and expenses, including payment for loss or damage to the car, are due
at your demand. If I do not pay all charges when due, I agree to pay a late charge of the
lesser of 1 1/2% per month or the highest interest rate permitted by law, on the past due
balance. I will pay any collection costs, including a service charge for any check that is
not honored by a financial institution and your reasonable attorney’s fees. If I don’t pay
any amount when due, if the law permits, you may contact me or my employer at my
place of business about payment.

23. Fines and Expenses
I’ll pay all fines, court costs and recovery expenses for parking, traffic and other
violations, including storage liens and charges, and electronically assessed tolls, with
respect to the use of the car while on rental to me, unless due to your fault.

24. OnStar System
I acknowledge that the car may be equipped with the OnStar System, which utilizes Global
Positioning Satellites and Cellular Phone Technology for emergency location and, on certain
systems, special concierge services. I further acknowledge that OnStar operates only
within the 48 contiguous United States, Alaska, Hawaii, and Canada and is limited by the
car’s operating range of a cellular communications provider, subject to cellular
transmission limitations caused by atmospheric or topographical conditions and that
OnStar may also be limited by the electrical system design and architecture of the car. I
also acknowledge that OnStar will not function if the vehicle’s battery is discharged or
disconnected and OnStar may be rendered inoperative if satellite systems are obstructed
and/or inoperative. I acknowledge all of the limitations of OnStar as listed above.
I further expressly authorize the use of OnStar’s safety and security features for automatic
crash notification and emergency assistance location services, remote vehicle
diagnostics, roadside assistance, stolen vehicle tracking, remote door unlock, and
automatic airbag deployment notification. (In addition, when services are equipped, I
authorize the use of OnStar’s premium convenience features that include concierge
services, navigational route support, and ride assistance.)
Any and all communications utilizing the OnStar System will be deemed confidential
unless the disclosure of such information is required in emergency situations, vehicle
breakdowns or as may otherwise be required by law. I agree to release and hold you
harmless for any OnStar System failures.

25. Global Positioning Satellite (GPS)
At various locations, you may equip the car with Global Positioning Satellite Systems
(GPS) for my use and convenience at an additional daily charge. You will not and does not
use Global Positioning Satellite Systems (GPS) to track or locate vehicles, other than those
that are reported lost or stolen.

26. General Provisions
A. I represent that all the information on the Enrollment Profile is true, accurate, and
complete. In the event that any of such information is not true, accurate or complete
in any respect, I agree that you have the right to terminate this Agreement and my
enrollment in Preferred Service with or without notice to me.
B. I agree to notify you in writing of any change in my mailing address, driver’s license
number or state/province of issuance and expiration date, or the status of my driver’s
license due to suspension, revocation or restriction of my driving privileges, employer
and business address, credit identification or other information provided by me on the
Enrollment Profile. I further agree to indemnify and hold you harmless from any loss,
liability or expense arising out of my failure to so notify you, or which results from
non-disclosure by me of a change in any of the information previously provided by
me to you to induce you to enter into this Agreement.
C. I agree that I will be responsible for unauthorized repairs or alterations and any cost
of removing such alterations. I understand that you will not reimburse me for
authorized repairs, if applicable, without receipts.
D. I understand that it is my responsibility to comply with all applicable seat belt and
child restraint laws.
E. I understand that in no event shall I be deemed to be an agent, servant, or employee
of yours in any manner for any purpose whatsoever.
F. I agree that you do not waive any rights under this Agreement except in writing
signed by your president or vice president.
G. I agree that you have the right, in your sole discretion, to terminate Avis Preferred
Service or my participation in the service at any time upon written notice to me or
without notice after two years of rental inactivity. Any written notice will be presumed
to be received when mailed to my address on the Enrollment Profile or such other
address as I may have subsequently provided to you.

27. Participating Preferred Service Locations
I understand that the locations where Avis Preferred Service is available can change from
time to time without notice to me and that I can be informed of the specific Avis locations
participating in the Program by requesting this information from the reservation agent at
the time I reserve the car. I further understand that I will be required to follow standard
Avis rental procedures at locations not offering Preferred Service at the time of rental.

28. Privacy - Canada
We at AvisCar, Inc. (“Avis”) recognize the importance of protecting your personally
identifiable information (“PII”) that you provide to us.
As of January 1, 2004, the Canadian federal government’s Personal Information Protection
and Electronic Document Act (PIPEDA), a new privacy law, will apply to Avis’ Canadian
operations. In addition, the provinces of Quebec, British Columbia and Alberta have
enacted or intend to enact a private sector privacy law. These acts regulate the collection,
use and handling of PII (e.g. personal information about an individual) regardless of how
the information exists. This policy explains how Avis protects your privacy and summarists
how and why we collect, use and disclose PII that you may provide to us.
This policy is applicable to PII that you provide to Avis in Canada, and that is held in the
Avis System’s central database located in the United States (see “About the Avis System”
below). This privacy policy does not apply to PII you provide directly to related companies
of Avis located outside of Canada. Some of the countries in which the Avis System
operates in have privacy or data protection laws similar to the laws in Canada; other
countries in which the Avis System operates do not. PII does not include the name, title or
business address or office telephone number of an employee of an organization, or the
name, address, telephone number, or similar information of a person that is publicly
available (e.g. in a public telephone directory). In this policy we also explain how you can contact us if you have a question about, or
want to make a change to or delete, any PII that Avis may be holding about you. We
strongly recommend that you take the time to read this privacy policy and retain it for
future reference. What PII does Avis collect about me and how does it collect it? When
you make a reservation, rent a car and/or join any of Avis’ programs, we need to collect
certain information about you in order to provide our services. The information we require
is necessary in order to identify you, contact you, provide the requested service and
administer your rentals. The service that you use will determine what information we
collect from you. This information will include at least some of the following about you:

Name
Your Home and/or Business Address
Phone Number(s) at which we may contact you
Your Date of Birth
Method of Payment (e.g. Credit Card Account Number and Expiration Date)
Your Driver’s License Number and Province/Country of Issuance

When you rent a car, we will also record information that details your rental as recorded
in your rental agreement (e.g. where you rented the car, where and when you returned
the car, payment arrangements, insurance preferences, gas consumption,
kilometrage/mileage and other information related to the vehicle rental.)
In addition, in order to better serve you, Avis offers customized rental services on a
membership basis. If you wish to join and request one of these services, such as
Preferred Service, President’s Club, Chairman’s Club or the Avis Weekender Club, Avis
may need more information than is required for providing standard car rental service.
Information on what PII is collected and used in connection with these services is
available in brochures and materials describing these services.
We may also need certain information from you when you request any of the following
services and/or equipment: Special Needs/Optional Equipment, Special Offers/Discounts,
Partner Member Numbers, use of an Avis AWD number, Frequent Traveler numbers and
Car Preferences. For example, if you wish to use a discount that Avis provides to
members of an association to which you belong, we will collect information about your
membership in that association, both to verify your membership and to provide you with
the correct discount for our services.
The PII we collect about you will be with your express or implied consent, by your request
for our services. How we collect PII will depend on how you use our services. We may
collect PII directly from you by telephone, fax, e-mail, at the counter, upon your completion
of an application or enrollment form, or through your use of our Website. We may also
collect information about you indirectly though a travel agent, an account program or
through one of our partner programs when you deal with us through those means.
You may choose not to provide some or all of your PII to us, but this may prevent us from
providing our services to you, or limit our ability to provide you with the level of service
that you would otherwise expect from us.

How is my personal information used or disclosed by Avis?
We strive to ensure a stress-free rental experience and are dedicated to building a
rewarding and lasting relationship with every customer. In order to provide the level of
service we believe you expect from us, we may use and disclose your PII for the following
purposes:
General purposes - We use your PII to Provide the services that you request;
Do all things necessary to administer those services;
Research, develop, manage, protect and improve our services;
Unless you opt out, to conduct customer satisfaction surveys; and
Maintain and develop our service oriented software and other business systems.
We may disclose your PII to other related and non-related organizations including:
To your company or organization if you use our services under a corporate or other
commercial account;
To one of our program partners (e.g. if you are a member of a frequent traveler
program and you have asked us to send it details of your rental agreement with us to
obtain your benefits from that program);
To your credit card issuer;
To credit reporting and fraud checking agencies;
To debt collection agencies, if you fail to pay monies owed to us;
To government or private organizations responsible for the processing or handling of
traffic or parking related violations;
To driver licensing authorities, directly or through intermediary organizations, when
needed to verify compliance with Avis’ safe driver criteria for qualified drivers and/or
to verify license information; and
To government, regulatory and law enforcement agencies where the disclosure is
required or authorized by law.

Use or disclosure for marketing purposes
If you have not opted out of receiving marketing materials, we may use and disclose your
PII to offer you products and services provided by Avis, our affiliates and/or our parent
company (Cendant) and Avis System licensees located in Canada and the United States.
We may also use (but not disclose) your PII to offer you products and services provided by
Avis System program partner organizations. While these organizations change over time,
our program partners are generally from the transportation, vacation and other travel
related sectors. A list of our affiliates and current program partner organizations may be
obtained by contacting us through one of the methods included in this policy.
You may choose not to allow us to use or disclose your PII for direct marketing purposes
by indicating your preference on the rental agreement or by contacting us as outlined
below (see “Whom can I contact for further information”).
The service providers we have retained to perform services on our behalf, are not
authorized by us to use or disclose the information except as necessary to perform
services on our behalf or to comply with legal requirements.

Use to provide Customer Service
When you provide us with your PII, we will enter your information into the centralized Avis
System database that is located and maintained in the United States. Once your
information is in the Avis System database, it will not be used for any purpose not set
forth in this policy. Your PII will be accessible by Avis System entities and, should you
request services from Avis System licensee locations, those Avis System licensees. Some
of the countries in which the Avis System operates do not have, or have different privacy
or data protection laws. The laws of these countries may apply if you provide personal
information to Avis System entities and/or licensees in these countries.

How does Avis protect my PII?
We take reasonable steps to protect all of the PII we hold from misuse, loss, unauthorized
access and modification or disclosure in violation of this policy. This protection applies in
relation to information stored in both electronic and hard copy form. Access to the Avis
System Database is restricted to authorized personnel and is password protected. PII
transmitted through our Website is encrypted.

Can I access the PII that Avis has about me?
You may access any PII that we have collected about you subject to certain exceptions. We
will normally provide access without charge unless you either request access to a large
volume of information, or we have to access archived records to obtain the information. In
these circumstances, we may impose a reasonable fee. We will, however, advise you of
that fee in advance. You may challenge the reasonableness of the cost. Details of how to
contact us are set out below. There may be instances where we may not be able to provide
you access to your PII, for certain reasons. Among these are; it has been destroyed or
deleted after expiry of applicable retention periods, it contains PII of other persons or it
contains commercially sensitive or proprietary information owned by us. If we are unable to
provide you access, we will explain why and document that for our records.

Tell us if we need to update your PII or preferences
If you registered online you can go online and update the PII we hold about you. If you did
not register online and want to update your PII preferences, you can contact Avis at the
number and/or addresses set out in this policy.
You play an active role in assisting Avis in maintaining the accuracy of your PII for as long
as it is used for the purposes set out in this policy. Your prompt notification to us of any
changes to your PII will assist us. If we don’t agree to make the changes, you may
challenge our decision.

Use of Website Tracking and Cookies
Use of Internet Protocol (“IP”) Addresses: An IP address is a unique number that is
automatically assigned to your computer whenever you are surfing the Internet so that
your computer can be identified by the main computers, known as “Web servers,” that
“serve up” Web pages. This allows us to identify and gather general information and data
about use of the site, such as the Web pages viewed on www.avis.ca or www.avis.com.
Avis collects IP addresses for the purposes of: helping us diagnose problems with our main
computers, for system administration, to report aggregated information to our business
partners, and to audit the use of our Website. When users request Web pages from our
Website, our Web servers log the User’s IP address. We do not normally link IP addresses to
anything personally identifiable, which means that a user’s session will be logged, but the
user will remain anonymous to us. For example, we collect and/or track the home server
domain name, the type of computer, and the type of Web browser used by you to access
this Website. Such collection and tracking information is gathered by us as you navigate
through our Website, and will be used by us for our business purposes only.
We can, and will, use IP addresses to identify you when we feel it is necessary to enforce
compliance with our Website Terms of Use or to protect our service, site, users, or others.

Cookies
Cookies are small pieces of information that a Website sends to your computer for recordkeeping
purposes, which information is stored in a file on your computer’s hard drive.
Cookies make Web-surfing easier for you by saving your preferences so that we can use
the saved information to facilitate your use of our Website when you return to the Website.
Cookies do not tell us your individual identity unless you have chosen to provide it to us.
We never save passwords or credit card information in cookies. The use of cookies is an
industry standard, and as such, you will find that most major Websites use them.
You can delete your cookie file at any time. Most Web browsers are initially set up to
accept cookies. You can reset your Web browser to refuse cookies or to indicate when a
cookie is being sent. However, note that some parts of Avis and/or Avis-affiliates’ services
will not function properly or may be considerably slower if you refuse cookies. For
example, without cookies, you will not be able to set personalized preferences, and/or
may have difficulty completing transactions.
Avis and/or Avis’ affiliates have two (2) primary uses for cookies. First, we use them to
specify a user’s preferences. For example, you can specify keywords across several
categories or markets so you don’t have to tell us repeatedly your car choice. Second, we
use cookies to track Website usage trends and patterns. This helps us understand our
users’ needs better and improve areas of our Website. While both of these activities
depend on the use of cookies, you have the option of disabling (refusing) the cookies via
your Web browser preferences.
We use third party ad serving technology to serve ads when you visit our Website. This
technology uses information about your visits to this site (not including your name,
address, or other personal information) to serve our ads to you. In the course of delivering
our advertisements to you, a unique third party cookie may be placed or recognized on
your browser. You may occasionally get cookies from our business partners if you use the
links on our Website to reach their respective Websites. Avis and/or Avis-affiliates do not
control these cookies.
We also share Website usage information about visitors to our Website with a reputable
third party for the purpose of targeting our Internet banner advertisements on this site and
other sites. To do this, we use Web beacons and cookies provided by our third-party ad
server on this site. The information we collect and share through this technology is not
personally identifiable. The use of advertising cookies and web beacons sent by such
third-party Web servers is standard in the Internet industry. For more information about
our third-party ad server, cookies and how to opt out, please click here.
http://www.doubleclick.net/us/corporate/privacy.

What you consent and agree to
When you provide us with your PII, you consent and agree to our use and disclosure of
your personal information in accordance with this Policy including, in particular to:
Our collection, use and disclosure of that information in order to provide the service you
have requested, to administer the rental, to provide customer services, and to operate our
business, as described in this Policy;
If you do not opt-out, our use and disclosure of your PII for direct marketing purposes and
customer satisfaction surveys.

If you do not disable cookies or exercise the DoubleClick opt out, our collection and use of
information about your Website visits for the purposes described in this policy.

Your Options
You can opt-out of use and disclosure of your information for marketing purposes and
customer satisfaction surveys by contacting Avis through one of the methods below. In
addition, you can withdraw your prior consent by any of the methods provided below
under Whom Can I Contact For Further Information? Your consent will be withdrawn,
however, it is possible that you may receive promotions scheduled prior to our receipt of
your withdrawal of consent.

Changes to this Policy
This is our current privacy policy outlining our PII management practices. It replaces any
other privacy policy published by us prior to the date below. We may change this policy
from time to time. If you have any questions, need to modify, or delete your PII or to
obtain an up to date copy of our privacy policy, contact us. This Policy was last updated in
November 2003.

Whom can I contact for further information?
If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback
and comments; (3) access or correct your PII we have; and/or (4) opt out of further
communications, contact us as detailed below.
We offer Customers the opportunity to “opt out” of use and disclosure of the Customer’s
PII for marketing purposes and customer satisfaction surveys. You can elect to opt out
from communications for these purposes, by contacting the Privacy Officer as indicated
below. We also incorporate into our Data Warehouse “do not market” lists maintained by
certain other organizations. Customers can contact Avis for any of the above reasons by
using the following methods:
Telephone to Customer Service: 1-800-352-7900
Fax: 1-416-213-8515
Email: privacy.officer.ca@avis.com
Mail: Privacy Officer, AvisCar, Inc., 1 Convair Drive East, Toronto, Ontario M9W 6Z9 -
Dispute Resolution
If you are not satisfied with the way in which we handle your inquiry, you can contact any of
the following:

1. Avis Privacy Officer
Mail: Privacy Officer, AvisCar, Inc., 1 Convair Drive East, Toronto, Ontario M9W 6Z9
Phone: 1-416-213-8400
Fax: 1-416-213-8515
Email: privacy.officer.ca@avis.com

2. Avis Legal Department
Mail: 6 Sylvan Way, Parsippany, NJ 07054
Phone: 973-496-0202
Fax: 973-496-3444
If you are not satisfied with the way we handle your complaint, you can also contact:

3. The Privacy Commissioner of Canada
Mail: 112 Kent Street, Ottawa, Ontario K1A 1H3
Phone: 1-800-282-1376
Fax: 613-967-6850
Links to provincial Information and Privacy Commissioners can be found on the Privacy
Commissioner of Canada Website at: http://www.privcom.gc.ca.

29. Notices About Loss Damage Waiver (LDW) - UNITED STATES
The following section meets certain state requirements for disclosure. In these
disclosures, the Avis Preferred Service renter may be designated as “you” or “your.”

Indiana: Avis offers an option, for an additional daily charge, to relieve your responsibility
for loss or damage to the car. If you chose not to purchase the optional LDW, you are
responsible for loss or damage, including loss of use, at Avis repair cost for parts, paint
and labor (inclusive of discounts extended to Avis), up to the current fair market value if
the car is stolen or Avis determines the car is beyond repair. Even if you elect to purchase
the LDW option, you may be responsible for loss or damage under certain prohibited
events. Check item #11 herein entitled “Damage/Loss to the Car”. Read the list of
prohibited events in item #9 of the Terms and Conditions, including exclusions from LDW.
Determine if your own insurance affords coverage for loss or damage, the limit of
coverage and a deductible. Your own insurance may cover all or part of your financial
responsibility for collision damage and the amount of the deductible. You should check
with your insurance carrier to find out about your coverage.

Connecticut and Texas: The renter’s personal automobile insurance policy may cover
collision, damage, fire, theft and personal injury incurred while using a rental motor
vehicle. The annualized rate for the LDW is the daily rate times 365 days. Read the list of
prohibited events in Item #11 of the Terms and Conditions, including exclusions from LDW.
In Texas, the Texas personal automobile insurance policy provides coverage for the legal
liabilities of the policyholder in connection with the loss of or damage to a rented vehicle
except for damages caused intentionally. Loss damage waiver is not insurance. In Texas
and in Connecticut, the purchase of loss damage waiver is not mandatory.

Hawaii: LDW Notice: Avis offers an option for an additional daily charge ($11.99-$15.99,
depending on car group, rented in Hawaii) to relieve your responsibility for loss of or
damage to the car. If LDW is not accepted, you are responsible for loss or damage,
including loss of use, at Avis repair costs for parts, paint and labor up to a maximum of the
current fair market value if the car is stolen or Avis determines the car is beyond repair.
Even if you accept LDW, you may be responsible for loss or damage under certain
prohibited events. Check your Rental Agreement or Item #11 herein entitled “Damage/Loss
to the Car”. Read the list of prohibited events in Item #9 of the Terms and Conditions,
including exclusions from LDW. Determine if your own insurance affords coverage for loss
or damage, the limit of coverage and a deductible. Your own insurance may cover all or
part of your financial responsibility for collision damage and the amount of the deductible.
You should check with your insurance carrier to find out about your coverage.

California and Nevada: You are responsible for loss or damage to the rented vehicle even
if someone else caused it or the cause is unknown. You are responsible for the cost of
repair up to the value of the vehicle, loss of use where allowed by law, and towing,
storage, and impound fees. Your own insurance may cover all or part of your financial
responsibility for the rented vehicle. Check with your insurance company to find out about
your coverage. Avis will not hold you responsible if you buy LDW, but LDW will not protect
you for loss or damage under certain prohibited events. Read the list of prohibited events
in Item #11 of the Terms and Conditions, including exclusions from LDW. The daily cost of
optional LDW in California is either $9.00 or $15.00 or a fair market rate based expressly
upon the MSRP of the vehicle as set forth by California law and $15.00 in Nevada, per
every day. In California and Nevada, the purchase of LDW is not mandatory.

Virginia, Maryland and Kansas: This contract offers, for an additional charge, a LDW to
cover your responsibility for loss or damage to the vehicle. Before deciding whether to
purchase LDW, you may wish to determine whether your own vehicle insurance affords
you coverage for loss or damage to the rental vehicle and amount of the deductible under
your own insurance coverage. The purchase of this loss damage waiver is not mandatory
and may be declined. Maryland residents holding auto insurance covering collision
damage have automatic coverage for collision damage to rental cars rented for 30 days
or less.

Missouri and Iowa: This contract offers, for an additional charge, a LDW to cover your
responsibility for loss of or damage to the vehicle. Before you decide whether to purchase
LDW, check to determine whether your own vehicle insurance affords you coverage for
loss of or damage to the rental vehicle and the amount of the deductible under your own
insurance coverage. The purchase of LDW is not mandatory and may be declined.

Colorado: This contract offers, for an additional charge, a LDW to cover your responsibility
for loss of or damage to the vehicle. You are advised not to accept this waiver if you have
rental vehicle coverage provided by certain gold or platinum credit cards or insurance on
your own vehicle. Before deciding whether to purchase the LDW, you may wish to
determine whether your own vehicle insurance affords you coverage for loss or damage to the rental vehicle and the amount of the deductible under your own insurance
coverage. The purchase of this LDW is not mandatory and may be declined.

Louisiana: If you have collision coverage under your own automobile insurance policy
written in Louisiana, your collision coverage automatically extends to rental motor
vehicles pursuant to R.S.22:1406(F).
Even if you are not a Louisiana insured renter, the purchase of loss damage waiver is not
mandatory and may be declined. This contract offers, for an additional charge, a loss
damage waiver to cover your responsibility for damage to the vehicle. Before deciding
whether to purchase the loss damage waiver, you may wish to determine whether your
own automobile insurance affords you coverage for damage to the rental vehicle and the
amount of the deductible under such coverage.

Minnesota Consumer Protection: Under Minnesota law, a personal automobile insurance
policy issued in Minnesota must cover the rental of any motor vehicle against damage to
the vehicle and against loss of use of the vehicle. Therefore, purchase of any LDW or
similar insurance affected in this rental contract is not necessary if your policy was issued
in Minnesota.

Massachusetts: This contract offers, for an additional charge, a collision damage waiver
to cover your financial responsibility for damage to the rental vehicle. Your personal
automobile insurance may already cover you for damage to a rental car. The purchase of
a collision damage waiver is optional and may be declined. For Massachusetts drivers: If
the commonwealth adopts a law, regulation or legally binding policy that requires private
passenger automobile insurance policies approved for sale in the commonwealth to
extend comprehensive coverage to rental vehicles, then the disclosure notice which
follows shall apply. If you have an automobile policy on your personal vehicle with
coverage for collision, your policy will cover collision damage to a rental vehicle less the
deductible on your policy. Drivers who hold policies in other states should check with their
insurance agents to determine whether their policies extend to rental vehicles.

Illinois: This contract offers, for an additional charge, a collision damage waiver to cover
your financial responsibility for damage to the rental vehicle. The purchase of a collision
damage waiver is optional and may be declined. You are advised to carefully consider
whether to sign this waiver if you have rental vehicle collision coverage provided by your
credit card or collision insurance on your own vehicle. Before deciding whether to
purchase the collision damage waiver, you may wish to determine whether your own
vehicle insurance affords you coverage for damage to the rental vehicle and the amount
of deductible under your own insurance coverage.
In the event you elect not to purchase the Loss Damage Waiver, you may be held
responsible for actual damage to the rental vehicle not to exceed $10,500 from 6/1/02
through 5/31/2003 and an additional $500 each year thereafter, with the year running
from 6/1 and ending 5/31.
If the vehicle is stolen, you may be responsible for up to $2,000 unless you failed to
exercise ordinary care while the vehicle was in your control or if you aided or abetted in
the theft of the vehicle, in which case you will be responsible for the fair market value of
the vehicle.

New York: This contract will offer, for an additional charge, optional vehicle protection to
cover your financial responsibility for damage or loss to the rental vehicle. The purchase
of optional vehicle protection is optional and may be declined. You are advised to carefully
consider whether to purchase this vehicle protection if you have rental vehicle collision
coverage provided by your credit card or your vehicle insurance affords you coverage for
damage to the rental vehicle and the amount of deductible under such coverage.

The Daily Rate
The additional daily charge for the optional vehicle protection is either $9.00 per day or
$12.00 per day based on the manufacturer’s suggested retail price of the car.
If you rent the car for 2 days or more, you may void the optional vehicle protection within
the first 24 hours by personally bringing the car back to an Avis location for inspection
and signing a cancellation notice.

Right To Inspect
Failure to completely and accurately fill out and return an incident report within 10 days
of receipt of notice may make the authorized driver liable for damages sustained to the
rental vehicle. EXCEPT where the damaged vehicle is deemed to be a total loss and
subject to salvage, the authorized driver or his or her insurer has 72 hours from the return
of the vehicle to notify the rental vehicle company that he/she wishes to inspect the damaged vehicle. The inspection must be completed within 7 business days of the return date of the vehicle. If the authorized driver or his/her insurer does not request this
inspection within the 72-hour period, the authorized driver or his/her insurer will be
deemed to have waived this right. If the rental vehicle company determined the damaged
vehicle to be a total loss and subject to salvage, such 72-hour period for notification or
waiver of the wish to inspect the damaged vehicle shall not apply, and such right to
inspect the damaged vehicle shall expire 10 business days from the authorized driver’s
receipt of this notice from the rental vehicle company at the return of the vehicle or
receipt of the first mailing of this notice in the event of return of the vehicle by automation
or after hours. Upon request of the authorized driver or his/her insurer, we will provide a
copy of our estimate of the costs of repairing the damaged motor vehicle.

Prohibited Practices
New York State law prohibits the following practices by rental vehicle companies based on
race, color, ethnic origin, religion, disability, sex, marital status or age:
1) Refusal to rent
2) The imposition of any additional charge (except where the renter is under the age of 25).
In addition, it is unlawful for any rental vehicle company to refuse to rent a vehicle solely
on the requirement of ownership of a credit card.

Rhode Island: This contract offers, for an additional charge, a collision damage waiver to
cover your responsibility for damage to the vehicle. Before deciding whether to purchase
the collision damage waiver, you may wish to determine whether your own automobile
insurance affords you coverage for damage to the rental vehicle and the amount of the
deductible under your own insurance coverage. Read the collision damage waiver
disclosure provision contained in the rental agreement before signing the rental
agreement. The purchase of collision damage waiver is not mandatory under this
contract. Notice about Liability for Damage to the Rental Car: The State of Rhode Island
requires us to provide the following information about your liability for damage to the
rental car and the purchase of a damage waiver. Insurance or Credit Card Coverage:
Liability for any damage to the rental vehicle may be covered by your personal insurance
policy or credit agreement. Check your insurance policy or credit card agreement about
coverage. Damage Waiver Coverage: A damage waiver is not insurance coverage. You do
not have to purchase the Collision Damage Waiver. You can decline it. If you purchase a
damage waiver, we will waive our right to hold you or any authorized driver liable for
damage. Even if you buy the damage waiver, you and any authorized driver will remain
liable for damage if any of the following apply:
(1) damage or loss caused intentionally, willfully or wantonly by an authorized driver; (2)
damage or loss occurring while an authorized driver operates the rental vehicle while
legally intoxicated or under the influence of any illegal drug or chemical as defined or
determined under the law of the state in which the damage occurred; (3) damage or loss
caused while an authorized driver is engaging in any speed contest; (4) damage or loss
caused while an authorized driver is using the vehicle to push or tow anything or using
the vehicle to carry persons or property for hire, unless expressly authorized in the rental
agreement; (5) damage or loss incurred while an authorized driver is driving outside
Canada or the United States, unless expressly authorized in the rental agreement; (6)
damage or loss incurred while the vehicle is driven, with the renter’s permission or
accession, by anyone other than an authorized driver; (7) damage or loss incurred after
the private passenger automobile was rented or an authorized driver was approved as a
result of fraudulent information provided to the rental company; and (8) damage or loss
incurred as a result of commission of a felony by an authorized driver.

Warning Notices for Rentals in:
Arizona: It shall be a violation of Arizona revised statute 13-1806 if this vehicle is not
returned within 72 hours of the specified date and time and you shall be subject to a
maximum fine of $150,000 and/or maximum imprisonment of 1.875 years. Cars shall not
be driven into Mexico.

District of Columbia: Warning - failure to return any rented vehicle in accordance with
the terms of this Rental Agreement may result in criminal penalty of up to 3 years in jail.
Washington: Warning - failure to promptly return this vehicle on the date indicated may
result in criminal prosecution under RCW 9.45.062.

Notice: Florida: Dade County - You must be provided with a local road map with each
rental. Your signature on the Master Rental Agreement acknowledges receipt of that map,
therefore you need not sign for it at time of rental.

Rentals in Australia
Effective March 2006

Acknowledgements
I acknowledge that:
Each rental by me will be governed by the Terms & Conditions applicable to the state or
country of rental and that those Terms & Conditions will be construed in accordance with
the laws of that state or country and I hereby submit to the non-exclusive jurisdiction of
the courts of that state or country;
(USA/Canada) I have read and understood the Texas, Hawaii, Iowa, Indiana, Connecticut,
California, Nevada, Virginia, Maryland, Kansas, Missouri, Colorado and Louisiana
disclosure notices and Minnesota Consumer Protection Notice concerning the Loss
Damage Waiver (LDW) option and I acknowledge receipt of Warning Notices for rentals in
the District of Columbia, Arizona and Washington. I waive my right to receive and sign
such notices at the time of rental in order to avoid delay at the time of a Preferred Service
rental transaction;
(New Zealand) I have read, understood and accept the provisions of the enclosed New
Zealand Terms and Conditions.
I acknowledge that my election in respect of optional coverages does not apply insofar as
cover is included in the rate applicable to any rental or is mandatory in the country of
rental. Motor Vehicle Insurance is compulsory for renters not domiciled in New Zealand.

Australian Terms and Conditions

Our Commitment to You
Avis is a leading car rental company in Australia and New Zealand and the winner of
major Quality and Customer Service Awards, servicing both the leisure and business
traveller. We are committed to providing quality service and value for money. In particular:
• we provide only current model vehicles;
• our vehicles are serviced and maintained in accordance with manufacturers'
recommendations;
• if You consider that Your vehicle has become in any way defective, or if You have any
other problem in relation to the service Avis provides, please contact us immediately
on our toll free customer hotline number 1800 123 071 + extn 3230 and we will
endeavour to provide a solution at no cost to You;
• we respect Your Consumer Rights (as defined below); and
• we welcome Your feedback. Please tell us where we are going wrong by completing
the in-car mirror hanger customer feedback form or on the website or by phone or
mail. (We would also like to hear about what we are doing right).

Consumer Rights Statement
Your Consumer Rights (as defined below) include the right to receive services from Avis
which are rendered with due care and skill. You can find out more about Your Consumer
Rights from consumer organisations and bodies such as the Australian Competition and
Consumer Commission and State/Territory fair trading authorities.
As indicated in Avis' Commitment Statement above, nothing in this Rental Agreement is
intended to reduce or prejudice Your Consumer Rights. See also clause 12.2 (below).
Several provisions of the Rental Agreement expressly refer to Your Consumer Rights.
These are intended to be reminders to You. The fact that a clause does not include a
reference to Your Consumer Rights does not mean that the clause in question affects Your
Consumer Rights. Rather, they are simply places where we do not think it is necessary to
include a reminder.

About your Rental Agreement
1.1 The Worldwide Master Rental Agreement made between You and Avis comprises:
• the Worldwide Terms and Conditions;
• the original (and any subsequent) Enrolment Profile that You complete and sign; and
• each Rental Document.
1.2 The Worldwide Master Rental Agreement (including clauses 5 to 14 15 of these
Terms and Conditions) covers each rental of a Vehicle made by You under the Avis
Preferred Service Program.
1.3 These Terms and Conditions prevail (to the extent of any inconsistency) over any
separate agreement You may sign or make with Avis. For the avoidance of doubt the
Australian Terms and Conditions only apply to Your rental in Australia.
1.4 Avis may change these Terms and Conditions from time to time. Avis will inform You
in writing of any changes, and those changes will apply to the next rental You make
after Avis has sent You that written notice.
1.5 Avis will not waive any of its rights under the Worldwide Master Rental Agreement,
except in writing signed by an officer or authorised representative of Avis.
1.6 If any term or condition is prohibited by law in a jurisdiction covering a rental, that
term is, in that jurisdiction, ineffective to the extent of the prohibition.

Interpreting your Rental Agreement
2 In these Terms and Conditions:
"Agreement" means the Worldwide Master Rental Agreement referred to in clause 1.1
governing the Program;
"Authorised Driver" means:
• an additional driver who signs the Additional Drivers Form or Rental
Document;
• Your spouse; or
• Your employer or a fellow employee, if either is engaged in activities that are
incidental to Your business duties;
"Avis" means W.T.H. Pty Limited ABN 15 000 165 855 trading as "Avis Australia" or,
where applicable, an independent Avis Rent A Car System licensee;
"ER" means Excess Reduction, an option which is described in clause 11.5;
"PAI" means the Personal Accident Insurance option set out in the PAI/PEB Policy;
"PAI/PEB Policy" means the insurance policy issued to Avis by a registered insurer, the
terms of which govern PAI and PEB (You should receive a copy of the PAI/PEB Policy with
these Terms and Conditions - if You do not have a copy, please ask Avis for one);
"PEB" means the Personal Effects and Baggage Insurance option set out in the
PAI/PEB Policy;
"Program" means the Avis Preferred Service Program referred to in clause 1.2;
"Protection Package" means the Protection Package option set out in clause 15;
"Rental Document" means the document issued by Avis to You when a Vehicle is
rented to You and which sets out the Vehicle's details and the fees and charges
applicable to that rental;
"Rental Period" means, in respect of each rental of a Vehicle, the period commencing
when You receive the keys to the Vehicle from an Avis employee or agent and ending on
the date that You return the Vehicle to Avis;
"Substitute Vehicle Insurance" means a policy of motor vehicle insurance held by You
or an Authorised Driver which covers You or the Authorised Driver while You or the
Authorised Driver use the Vehicle as a substitute for the vehicle insured under that policy;
"Vehicle" means any vehicle rented by You under the Program (or any substitute vehicle),
and includes its parts, components, accessories and contents supplied by Avis;
"You" or "Your" refers to the person who has signed the Enrolment Profile referred to in
clause 1.1 and with whom the Agreement is made;
“Your Consumer Rights” means Your rights as a consumer under applicable consumer
protection legislation, including the Trade Practices Act 1974 (Cth), which cannot be
excluded, restricted or modified by this Rental Agreement. .

Your Participation in the Program
3.1 (a) The information provided on any Enrolment Profile about You must be true,
accurate, complete and up to date. You acknowledge that Avis will rely on such
information to enter into the Agreement.
(b) You must notify Avis in writing if You wish to change Your selection of the following
options:
(1) Protection Package (see clause 15), or
(2) ER (see clause 11.5).
3.2 You indemnify Avis for any loss, liability or expense arising from Your failure to
comply with clause 3.1.
3.3 Avis may alter any of the fees or charges payable under the Agreement at any
time without notice to You. You can be informed of the charges and fees by asking
at the time of reservation or at the rental counter. You agree that You must pay all
charges and fees whether or not You have asked about them.
3.4 Any notice sent to You by Avis will be deemed to have been received by You within
three days of Avis having mailed it to the address shown on Your Enrolment
Profile.
3.5 (a) Avis may change the locations from where the Program is available from time to
time and without notice to You. You may find out which Avis locations participate
in the Program by asking when You reserve a Vehicle.
(b) You will be required to follow standard Avis rental procedures at locations not
participating in the Program at the time of rental. PAI and PEB may not be
available at those locations.
3.6 Avis may terminate the Agreement and Your enrolment in the Program at any time
if You or an Authorised Driver breach these Terms and Conditions.

Making a Reservation
4 For each rental, You must make Your reservation at least 24 hours before Your chosen
time of rental, and inform the reservation agent that the reservation is for a preferred
service rental.

Driver
5 You agree and acknowledge that:
(a) only You or an Authorised Driver will drive the Vehicle; and
(b) You and any Authorised Driver are currently licensed to drive the Vehicle and have
been so licensed to drive for a period of 12 months or longer (excluding any time
under a learner's permit or provisional licence).

Where you can and cannot drive the Vehicle
6.1 You and any Authorised Driver must only use the Vehicle on a road which is properly
formed and constructed as a sealed, metalled or gravel road.
6.2 You and any Authorised Driver must not unless authorised in writing by
Avis, drive or take the Vehicle:
(a) to Kangaroo Island or Fraser Island;
(b) into or out of the Northern Territory, Tasmania or to any points in Western Australia
north of Carnarvon;
(c) in Queensland:
(1) beyond Chillagoe or in a westerly direction;
(2) beyond Normanton in a southerly direction;
(3) if the Vehicle is a passenger vehicle or truck, beyond Cape Tribulation or Laura in a
northerly direction;
(4) if the Vehicle has four wheel drive, beyond Cooktown or Laura in a northerly direction;
(d) above the snow line in Tasmania, New South Wales and Victoria (being Jindabyne
in New South Wales and Bright in Victoria) from the beginning of June until the
end of September; or
(e) on beaches or through streams, dams, rivers or flood waters.

Use of the Vehicle
7.1 You and any Authorised Driver must:
(a) not allow the Vehicle to be used for any illegal purpose, race, contest or
performance test of any kind;
(b) not allow the Vehicle to be used to tow or push anything;
(c) not carry more passengers than may be properly accommodated by the seat belt
restraints provided in the Vehicle, or carry a greater load than that for which it
was built;
(d) not be under the influence of alcohol, drugs or have a blood alcohol content that
exceeds the legal limit in the State or Territory in which the Vehicle is driven;
(e) not allow the Vehicle to be used to carry passengers for payment of any kind;
(f) not use the Vehicle when it is damaged or unsafe;
(g) not use the Vehicle to transport goods, except in compliance with all necessary
approvals, permits, licences and government requirements (to be obtained at Your
cost) and in accordance with the Vehicle manufacturer's and Avis'
recommendations;
(h) not, without Avis' prior written consent, use the Vehicle to carry any flammable
substance which has a flash point under 22.8°C or any other explosive or
corrosive substances; and
(i) not use the Vehicle in contravention of any law.
7.2 You must pay for any unauthorised repairs to the Vehicle and for all parking and
traffic infringements in respect of the Vehicle during the Rental Period.

Maintenance, Security and Safety
8.1 You and any Authorised Driver must:
(a) maintain all of the Vehicle's engine oils and engine coolant levels to the
manufacturer's specifications as set out in the Vehicle’s operations manual located
in the glove box;
(b) keep the Vehicle locked and the keys under Your or the Authorised Driver's
personal control at all times; and
(c) comply with any applicable seat belt and child restraint laws.
8.2 You must not have repairs to the Vehicle carried out unless Avis authorises You to do
so. Avis requires verification of the cost of repairs for audit and GST purposes. You
should obtain an original tax invoice/receipt to assist Avis. Avis will reimburse You for
any repairs to the Vehicle authorised by it, provided that the cost of those repairs is
verified. To the extent that Avis cannot verify the cost of repairs, Avis will not
reimburse You.

Return of Vehicle
9.1 You must return the Vehicle to Avis:
(a) to the place, on the date and by the time shown on the Rental Document;
(b) in the same condition as it was at the commencement of the Rental Period, fair
wear and tear excepted.
9.2 If you tell us that You wish to return the Vehicle to a location other than that stated on
the Rental document, Avis will advise You of the amount of the “one-way fee” that
you will incur. If You do not tell us in advance, You must pay a “one-way fee”, as
determined at the end of the Rental Period.
9.3 You must return the Vehicle to an Avis location during normal business hours. If You
return the Vehicle later than the time shown on the Rental Document, You must pay
all additional rental charges.
9.4 If:
(a) You return the Vehicle on a date, or at a time, or to a place other than that shown
on the Rental Document; or
(b) any special conditions set out in the "Rates" section on the Rental Document are
breached, the rates shown on the Rental Document will not apply and You must
pay the Avis standard rate for the Vehicle for the Rental Period.
9.5 Avis may request the immediate return of the Vehicle, or Avis may retake the Vehicle
without notice, if Avis reasonably suspects that:
(a) The vehicle may be used for an unlawful purpose;
(b) damage to the Vehicle, or injury to persons or property is likely to occur; or
(c) the Vehicle will be involved in an industrial dispute; and You must also pay Avis
any cost it incurs as well as all costs and charges under the Agreement for the
period up to return/repossession of the Vehicle.

Fuel
10 If You do not select the Prepaid Fuel Option (where available), and You return the
Vehicle with less fuel than it had when You rented it, You must pay the Fuel Service
Charge per litre as set out on the Rental Document.

Loss Damage Waiver, Damage and Loss of Property
11.1 Subject to this clause 11, You are liable:
(a) for the loss of, and all damage to, the Vehicle; and
(b) for all damage to the property of any person:
(i) which is caused or contributed to by You or an Authorised Driver;
or
(ii) which arises from the use of the Vehicle by You or an Authorised Driver. This clause
11 does not apply to any damage or loss for which Avis is liable to You under this
Agreement. Remember that references to the "Vehicle" include all of its parts,
components, accessories and contents (see the definition of "Vehicle" in clause 2).
11.2 Subject to clause 11.3, if:
(a) You accept the Loss Damage Waiver option on the Rental Document at the
commencement of the Rental Period (or it is included in Your rate); and,
(b) where applicable, You pay the excess shown on the Rental Document for each
separate event involving damage to or loss of the Vehicle or for each separate
event involving damage to the property of any third party which is caused by the
use of the Vehicle by You or an Authorised Driver,
Avis:
(c) waives Your liability under clause 11.1 for damage to the Vehicle or loss of the
Vehicle; and
(d) will ensure that You and any Authorised Driver are entitled to be indemnified under
a policy of liability insurance provided by a registered insurer for Your and an
Authorised Driver’s legal liability to a third party for damage to the property of that
third party which is caused by the use of the Vehicle by You or an Authorised
Driver.
11.3 Subject to Your Consumer Rights, You must always pay, and clause
11.2 does not cover:
(a) the excess shown on the Rental Document if there is damage to or loss of the
Vehicle or if there is damage to the property of any third party;
(b) the cost of rectifying any tyre damage not attributable to normal wear and tear;
(c) the cost of repairing any damage caused deliberately or recklessly
by:
(i) You;
(ii) any other driver of the Vehicle; or
(iii) any passenger carried during the Rental Period;
(d) the cost of repairing any damage to the Vehicle or to third party property caused
by You using, or permitting the Vehicle to be used, in any area prohibited by
the Agreement;
(e) the cost of repairing any damage to the Vehicle or to third party property caused
by contact between the Vehicle and anything overhanging the roadway or the
Vehicle; or
(f) the cost of repairing any water damage to the Vehicle or any underbody damage,
and any resulting damage from that underbody damage, to the Vehicle.
11.4 For the purposes of this clause 11, the amount You must pay for any damage or
repair may be reasonably determined by Avis and includes:
(a) the cost of repairs to the Vehicle or the market value of the Vehicle at the time of
the loss or damage, whichever is the lesser;
(b) appraisal fees;
(c) towing, storage and recovery costs;
(d) a reasonable administrative fee reflecting the cost of making arrangements for
repairs and towing and other administrative activities; and
(e) a per day loss of use fee based on the estimated downtime of the Vehicle. If the
amount determined by Avis and paid by You under this clause 11.4 exceeds the
final cost of the damage or repair, Avis will refund the difference to You.
11.5 Excess:
(a) You are liable for the amount of the excess shown on the Rental Document for
each separate event involving damage to or loss of the Vehicle or if there is
damage to the property of any third party arising from Your use of the Vehicle. The
amount of the excess varies depending on Your age, location, type of vehicle and
applicable rental rate.
(b) If You accept ER Your excess amount will be reduced provided You have not
breached the Agreement.
(c) The ER fee to reduce Your excess amount varies depending on Your age and the
type of vehicle rented. Full details of the current excess amount and the ER fees
are available from Avis.
(d) Avis may change or cancel the availability of ER at any time by notice to You.

Liability of Avis
12.1 Unless Avis or an Avis employee acting in the course of their employment is
negligent, and subject to Your Consumer Rights, Avis is not liable to any person,
and You indemnify Avis, for any loss of, or damage to, any property:
(a) stolen from the Vehicle or otherwise lost during the rental; or
(b) left in the Vehicle after its return to Avis.
12.2 Neither clause 12.1 nor any other provision of the Agreement affects
Your Consumer Rights.

Claims and Proceedings
13 Where the use of the Vehicle by You, an Authorised Driver, or any other person
results in an accident or claim, or where damage or loss is sustained to the Vehicle
or any third party property, You and/or any
Authorised Driver must:
(a) promptly report such incident to the local police;
(b) promptly report such incident in writing to Avis;
(c) not, without Avis' written consent, make or give any offer, promise of payment,
settlement, waiver, release, indemnity or admission of liability;
(d) permit Avis or its insurer at its own cost to bring, defend, enforce or settle any
legal proceedings against a third party in Your name;
(e) permit or ensure that Avis may claim in Your name or that of the Authorised Driver
under any applicable Substitute Vehicle Insurance, and assist, and cause the
Authorised Driver to assist Avis in making such a claim, including assigning any
right to claim under any Substitute Vehicle Insurance to Avis;
(f) complete and furnish to Avis within a reasonable time any statement, information
or assistance which Avis or its insurer may reasonably require, including attending
at a lawyer's office and at Court to give evidence.
Avis will meet your reasonable out-of-pocket expenses in complying with clause 13(e)
or 13(f)

Payment
14.1 At the end of the Rental Period, You must pay Avis on demand:
(a) all charges specified on the Rental Document and all charges payable under the
Agreement;
(b) any amount paid or payable by Avis or You to any person arising out of Your use of
the Vehicle or imposed on You or Avis by any governmental or other competent
authority (such as speeding, parking and traffic fines); and
(c) any amount for which You are liable to Avis under the Agreement, in respect of a
breach of the Agreement or otherwise.
14.2 The minimum charge You must pay for the rental of the Vehicle is an amount
equivalent to:
(a) one day's rental at the "daily rate" shown on the Rental Document (subject to
clause 9.4), plus
(b) the amount payable for the number of kilometres driven during the Rental Period.
14.3 Distance charges are measured from the Vehicle's odometer.
14.4 You authorise Avis to charge all moneys payable to Avis under the Agreement to Your
credit card or charge account.
14.5 Avis will pay any refund due to You by such method as Avis may reasonably choose.

Protection Package
15.1 You may choose the Protection Package which provides you with Excess Reduction
(ER), Personal Accident Insurance (PAI) and Personal Effects and Baggage Insurance
(PEB) by indicating this on the Enrollment Profile. This choice will apply for each rental
that you make under the Program where the Protection Package is available. You may
change your choice for future rentals by notifying Avis of the change in writing.
15.2 Subject to this clause 15, if You accept the Protection Package, You are entitled to be
indemnified under a group policy of insurance for PAI and PEB provided to Avis by
American Home Assurance Company, on the terms set out in the Product Disclosure
Statement (PDS) and PAI/PEB Policy document.
15.3 On any rental car which You have chosen the Protection Package, You must pay the
charge for such option current at the time of rental for each full or partial day of the
rental.
15.4 In the event that the PAI and PEB group policy ceases to be available as part of
Protection Package. If this happens Avis will provide notice to you if you have
chosen the Protection Package.

Avis Australia Privacy Policy
We at Avis Australia recognise the importance of protecting your personal information.
The Commonwealth Privacy Act 1988 (Privacy Act) regulates the handling of personal
information (for example, name and address details) by Australian private sector
organisations. This policy explains how Avis Australia protects your privacy and summarises
how we collect, use and disclose personal information that you might provide us.
When you make an application to use our service, you consent to us using and disclosing
your personal information consistent with this policy. Please refer to the section in this
policy titled “What you consent and agree to”.
This policy is applicable to personal information that we hold about you in Australia.
Because the Avis Group (as to which see below) operates a vehicle rental system in many
countries, your personal information will also be held in and accessible by Avis Group staff
or franchise and licensee operators located in other countries. This privacy policy does not
apply to information held by the Avis Group outside Australia. Some of the countries that
the Avis Group operates in have privacy or data protection laws for private sector
organisations similar to the law in Australia, other countries that the Avis Group operates
in do not.
In this policy we also explain how you can contact us if you have a query about any
personal information that Avis Australia may be holding about you.
We recommend that you take the time to read this privacy policy and retain it for
future reference.

About the Avis Group
“Avis Australia” is the trading name of W.T.H. Pty Limited ABN 15 000 165 855 which is a
subsidiary of Avis Rent A Car System, Inc. and a member of the family of companies
whose ultimate owner is Cendant Corporation (Cendant), located in the United States.
Avis Rent A Car System, Inc., its subsidiaries and related companies operate the world’s
second largest general-use vehicle rental business, based on total revenue, providing
business and leisure customers with a wide range of services at more than 1,650
locations in the United States, Canada, Australia, New Zealand and the Latin
American/Caribbean region.
Avis Rent A Car System, Inc. has marketing arrangements with Avis Budget EMEA Ltd, a
separately owned UK-based company owning or franchising an additional 3,050 Avis
locations in Europe, the Middle East, Asia and Africa.
The Avis Group is recognised as the industry leader in applying new technologies and is
one of the world’s top brands for customer loyalty.

What personal information does Avis Australia collect about me
and how does it collect it?
When you rent a vehicle from Avis Australia, we need to collect certain information from
you. The service that you use will determine exactly what information we collect from
you. That information may include your:
• name;
• address;
• contact telephone number(s);
• contact facsimile number(s);
• date of birth;
• driver's licence number;
• frequent traveller program number;
• vehicle preference;
• credit card number and expiry date;
• e-mail address;
• company name and employee number;
• contact details of individuals who can provide professional references.
In certain circumstances, we may collect sensitive information about you. For example,
we may collect information about your membership of a professional association in order
to provide you with the correct discount for our services. Sensitive information under the
Privacy Act includes information about an individual's membership of a professional or
trade association. We will only collect sensitive information about you with your consent
or otherwise in accordance with the law.
We will also record information about where you collected the vehicle and the date,
time and location of its return. How we collect the information will depend on how
you use our services.
We may collect information directly from you by telephone, fax, e-mail, over the counter,
your completion of an application or enrolment form, or through our Internet based
service. We may also collect information about you indirectly though a travel agent, a
corporate program or through one of our partner programs.
You can choose not to provide some of your personal details but this may prevent us from
providing our services to you or limit our ability to provide you with the level of service
that you would normally expect from us.

How is my personal information used or disclosed by Avis Australia?
We strive to ensure a stress-free rental experience and we are dedicated to building a
rewarding and lasting relationship with every customer. In order to provide the level of
service we believe you expect from us, we may use and disclose your personal
information for the following purposes:

General purposes
We use your personal information to:
• provide the services that you request;
• do all things necessary to administer those services;
• research, develop, manage, protect and improve our services;
• conduct customer satisfaction surveys and inform you of any improvements that we
have made to our services; and
• maintain and develop our software and other business systems. We may disclose
your personal information to other related and non-related organisations including:
• Avis Rent A Car System, Inc., Avis Budget EMEA Ltd and other members of the Cendant
family of companies, as well as franchisees or licensees of the Avis Group;
• your company or organisation if you use our services under a corporate account;
• to one of our program partners if you are a member of their frequent traveller program
and you have asked us to send them details of your rental agreement with us;
• our contracted service providers (including our market research company and our
mail house);
• credit card providers;
• credit reporting and fraud checking agencies;
• debt collection agencies, in the event of your default in payment of monies owed to us;
• city councils and government or private organisations responsible for the processing
or handling of traffic related infringements;
• driver licensing authorities; and
• government, regulatory and law enforcement agencies where the disclosure is
required or authorised by law.

Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services
provided by Avis Australia, Avis Rent A Car System, Inc., Avis Budget EMEA Ltd, other members
of the Cendant family of companies and related companies and franchisees and licensees
of the Avis Group. We may also use (but not disclose) your personal information to offer
you products and services provided by companies participating in Avis partner programs.
You can choose not to allow us to use or disclose your personal information for direct
marketing purposes by indicating your preference on the rental document or by
contacting us (see “Whom can I contact for further information?”, below).

Disclosures outside of Australia
When you provide us with your personal information, we will enter your details into the
centralised Avis Group databases which are located and maintained in the United States.
Depending on how you use our services, your personal information may be accessed by
Avis Group personnel, as well as franchisees and licensees of the Avis Group located in
other countries. Some of the countries that we operate in have privacy or data protection
laws with general application to the private sector, other countries, including the United
States, do not.

How does Avis Australia protect my information?
We take reasonable steps to protect all of the personal information we hold from misuse
and loss and from unauthorised access, modification or disclosure. This protection applies
in relation to information stored in both electronic and hard copy form.

Can I access personal information that Avis Australia holds about me?
You may access any personal information that we hold about you subject to certain
exceptions. We will normally provide access without charge unless you request access to
a large volume of information or we have to access our archived records to obtain the
information. In these circumstances, we may impose a fee to recover our reasonable
costs. Details of how to contact us are set out below.

Tell us if we need to update your personal information or preferences
If you believe that any of the information that we hold about you is not current or
incomplete, please let us know and we will update your details. We take reasonable steps
to ensure that we hold current information about you but it is very helpful if you can pass
on to us any changes to your personal details or preferences. Details of how to contact us
are set out below.

Whom can I contact for further information?
If you have any questions about how we handle your personal information or if you
believe that we have handled your personal information inappropriately, you can contact
us in any of the following ways:

By mail: The Privacy Officer
Avis Australia
Level 2
15 Bourke Road
Mascot NSW 2020

By fax: The Privacy Officer,
Avis Australia
Facsimile no: 02 9353 9017

By telephone: The Privacy Officer
Avis Australia
Telephone no: 02 9353 9033

By e-mail: customer.service@avis.com.au

If you are not satisfied with the way in which we handle your enquiry, you can call the
office of the Australian Privacy Commissioner on 1300 363 992.

What you consent and agree to
When you provide us with your personal information you consent and agree to our
use and disclosure of your personal information in accordance with this policy including,
in particular to:
• our use and disclosure of that information in order to provide the service you have
requested and for any other compatible purpose including the management,
protection and development of our business;
• the disclosure of your personal information to entities located outside of Australia.
This may include disclosure to Avis Rent A Car System, Inc. located in the United
States, Avis Budget EMEA Ltd and other members of the Cendant family of companies,
as well as franchisees or licensees of the Avis Group, our service providers and
program partner organisations. You should understand that once your information
is held outside of Australia it may not receive the same level of protection that the
Privacy Act requires; and
• our use and disclosure of your personal information for direct marketing purposes.
If you do not wish us to use or disclose your personal information for direct
marketing purposes, you can indicate your preference on the rental document
or by contacting us (as to which see above).

Changes to this Policy
This is our current privacy policy outlining our personal information management
practices. It replaces any other privacy policy published by us to date. We may vary
this policy at any time. To obtain an up to date copy of the policy, please contact
Avis Australia (see “Whom can I contact for further information?”, above). Version 4
– Date of Publication August 2005

PAI/PEB Policy

AIG
American Home Assurance Company
ABN 67 007 483 267
Incorporated with Limited Liability in the USA
A Member of American International Group, Inc.
W.T.H. Pty Limited trading as “Avis Australia”

PERSONAL ACCIDENT INSURANCE (PAI)

PERSONAL EFFECTS INSURANCE (PEB) POLICY

How this Insurance is arranged
This cover is provided under a Group Insurance Policy issued/insured to W.T.H Pty Ltd
trading as Avis Australia (“Avis Australia”) by:
American Home Assurance Company (‘AHAC’)
ABN 67 007 483 267 AFSL 230903
549 St. Kilda Road Melbourne Vic 3004
American Home Assurance Company issues / insures this product pursuant to an
Australian Financial Services Licence (“ASFL”) granted to us by the Australian Securities
and Investments Commission.
American Home Assurance Company (“AHAC”) prepare this Product Disclosure Statement
pursuant to section 1012H of the Corporations Act 2001.
The Group Policy of Insurance issued to Avis Australia provides benefits to Avis Australia
customers who purchase the Protection Package and is not available for individual
purchase or sale to retail clients.
Avis Australia do not act on behalf of AHAC or receive any commission or benefit from
AHAC in purchasing this cover.

Contents

PRODUCT DISCLOSURE STATEMENT POLICY WORDING
Definitions

Section 1 – Personal Accident Insurance
Part A – Capital Benefits
Part B – Weekly Injury Benefit
Section 2 - Personal Effects Insurance
General Exclusions
General Conditions

Product Disclosure Statement and Policy Wording

Date prepared 19 April 2004

Product Disclosure Statement

1. WHAT IS THE PRODUCT DISCLOSURE STATEMENT?
The Product Disclosure Statement (‘PDS’) contains information about key benefits and
significant features of this Personal Accident and Personal Effects Insurance which is
included in the cost of the Protection Package. The terms and conditions of this insurance
are contained in the Policy Wording.

2. KEY BENEFITS
This cover is provided under a Group Insurance Policy issued to Avis Australia. Cover is
not available for individual purchase or sale. Cover provides compensation for a specified
range of Events including:

SECTION - SECTION TITLE - COMPENSATION FOR

Section 1 - Personal Accident Insurance - Refer to information provided in Part A and
Part B below.

Part A - Capital Benefits - Injury resulting in Death, Permanent Total Disablement and
specified Permanent Total Loss.

Part B - Weekly Injury Benefit - Weekly Injury Benefit for Injury resulting in

Temporary Partial Disablement or Temporary Total Disablement. Benefits are reduced under
Part B by the amount of any Workers Compensation, any other insurance or third party motor
vehicle compensation payouts that you may be entitled to. Weekly benefits are limited to a
52 week period.

Section 2 - Personal Effects Insurance - Loss of or damage to Luggage and Personal
Effects contained within the rental vehicle.

Full details of the benefits and maximum sums insured for each level of cover are
contained in the Policy Wording including the Table of Events. Cover is limited to the
benefits as listed in the Table of Events and is subject to the terms, conditions and
exclusions in the Policy Wording.

3. IMPORTANT INFORMATION
Please read the Policy Wording carefully for full details about lodging a claim, the benefits,
terms and conditions that apply to this insurance. Take special note of the following:
• The Policy Wording contains a Definitions section.
• There are some circumstances where cover cannot be provided. These are covered in
the Policy Wording. Please take special note of the General Exclusions applicable
to all sections of the policy listed within the Policy Wording.
• General Conditions also apply. These are located within the Policy Wording.
• Age limits apply to this policy. To be eligible for cover under this policy Insured
Person(s) must be at least 18 years of age and less than 70 years of age. Full details
of age limits can be found within the Policy Wording.
This document also contains important information about the rights and obligations of
insured persons including information about Privacy and General Insurance Code of Practice.

4. COSTS
Avis Australia pay AHAC an annual premium to purchase a Group Insurance Policy which
provides cover for Avis Australia customers who purchase the Protection Plan. The cost of
the insurance is included in the cost of the Protection Package.
Deductible or excess
An excess of $25 applies to any claim under Section 2 - Personal Effects Insurance.

5. HOW TO MAKE A CLAIM
Information on claims can be found under the section titled General Conditions in the
Policy Wording. Please read this carefully. Claims need to be submitted with proof of
identity and original supporting documentation such as doctor’s reports, receipts, and
where requested, additional Proof of Loss. Claims should be delivered to the address
shown on the inside cover of this document. In the event of claims under some policy
sections, an excess may apply. Please refer to the Policy Wording for further details.

6. CODE OF PRACTICE
The Insurance Industry has developed a General Insurance Code of Practice. This aims to
raise the standards of practice and service in the Insurance Industry and it includes the
following:
• When you lodge a claim We will tell you in plain language what information We need
and how you should go about making Your claim.
• We will respond promptly to any request you make for assistance with your claim and
it will be considered and assessed promptly.

7. DISPUTE RESOLUTION
We are committed to handling any complaints about our products or services
efficiently and fairly.
1. If you have a complaint in relation to our products or services please write to :
The Compliance Manager
American Home Assurance Company
549 St Kilda Road, Melbourne
VICTORIA 3004
2. If you are still unhappy, you may request that the matter be reviewed by Our Internal
Dispute Resolution Committee (“Committee”). We will respond to you with the
Committee’s findings within 15 working days.
3. If you are not satisfied with the finding of the Committee, you may be able to take
your matter to an independent dispute resolution body, Insurance Enquiries and
Complaints Limited (IEC). This external dispute resolution body can make decisions of
which AHAC are obliged to comply.
Contact details are:
Insurance Enquiries and Complaints Limited
Phone: 1300 780 808 (local call fee applies)
PO Box 561, Collins St West Post Office,
Melbourne, VIC 8007
or
3/56 Pitt Street, Sydney 2000

THE POLICY WORDING

Definitions
In this Policy the following definitions apply:

Authorised Driver means any person listed or described as an Authorised Driver in the
Rental Agreement.

Compensation means, for Section 1 of the Policy, the amount payable by Us upon the
happening of an Event shown in the Table of Events in Section 1 of the Policy.

Event means, for Section 1 of the Policy, an Event set out in the Table of Events in Section
1 of the Policy.

Excess means the first amount of each and every loss payable by the Insured Person.

Income means:
(a) As regards to a salaried Insured Person, the average gross weekly income earned
from personal exertion before personal deductions and income tax, but excluding
bonuses, commissions, overtime payments and other allowances; or
(b) As regards to a T.E.C. (ie total employee cost) or salary package Insured Person, the
average gross weekly value of the income package earned from personal exertion
(including, but not limited to wages, and/or salary, motor vehicle and/or travelling
allowances, club subscriptions and fees, housing loan or rental subsidy, clothing or
meal allowances) before personal deductions and income tax, but excluding bonuses,
commissions, overtime payments and other allowances; or
(c) As regards to a self-employed Insured Person, the average gross weekly income
earned from personal exertion after the deduction of all business expenses
necessarily incurred in earning that income; all derived during the 12 calendar
months period immediately preceding the Injury giving rise to the claim under this
Policy.
Injury means a bodily injury to an Insured Person resulting from an accident caused by
sudden, violent, external and visible means and occurring solely and directly and
independently of any other cause including any pre-existing physical or congenital
condition, provided the Injury
(a) occurs on or after the Insured Person’s Effective Date of Individual Insurance (as set
out in item 1 under the heading “General Conditions for PAI and PEB”), and
(b) results in any of the Events specified in the Table of Events in Section 1 of the Policy
within 12 calendar months from the date of such Injury.
Insured Person means each of:
(a) in respect of cover under PAI, the Renter and an Authorised Driver; and
(b) in respect of cover under PEB, the Renter, an Authorised Driver and any person
travelling with the Renter and Authorised Driver, but excluding any hitchhiker.
Limb means the entire limb between the shoulder and the wrist or between the hip and
the ankle.

Non-Medicare Medical Expenses means:
(a) Expenses that are not subject to any full or partial Medicare rebate nor are they
recoverable by the Insured Person from any other source and are incurred within 12
calendar months of the Insured Person sustaining Injury;
(b) They must be paid by the Insured Person and be for treatment certified necessary by
a legally qualified medical practitioner, to a registered Private Hospital,
physiotherapist, chiropractor, osteopath, nurse or similar provider of medical services;
(c) They include the cost of medical supplies or ambulance hire;
(d) They do not include the cost of dental treatment unless it is necessarily incurred to
sound and natural teeth, other than first teeth or dentures, and is caused by Injury.
Note: Non-Medicare Medical Expenses does not include any or part of any expenses for
which a Medicare benefit is paid or is payable, nor does it include the balance of monies
due or payable by the Insured Person after deduction of any Medicare benefit or rebate.
(Commonly known as the “Medicare Gap”).

Refund Not Available:
We shall not be liable to make any refund in respect of:
(a) Any expense recoverable by the Insured Person from any other insurance scheme or
any plan providing medical/physiotherapy or similar coverage or from any other
source except for the excess of the amount recoverable from such other insurance
plan or source;
(b) Any expense to which Section 67 of the National Health Act 1953 (as amended) or
any of the regulations made under it apply;
(c) More than the specified percentage of each claim less all deductions and the Excess
shown in Part C of the Table of Events;
(d) Any expense which We are prohibited by Law from paying. Our Total Liability shall not
exceed in the amount specified in Part C of the Table of Events, in respect of any one Injury.
PAI means the cover provided under Section 1 of this Policy.
PEB means the cover provided under Section 2 of this Policy.
Permanent means lasting 12 consecutive months and at the end of that period being
beyond hope of improvement.
Permanent Total Disablement means total disablement which continues for 12
consecutive months and at that time is certified by a registered and legally qualified
medical practitioner (who is not the Insured Person or a family member) as being beyond
hope of improvement and entirely preventing the Insured Person forever from engaging in
any business, profession, occupation or employment for which he or she is reasonably
qualified by training, education or experience.
Policy Period means in relation to You, the period specified in the Policy Schedule and in
relation to a Renter, it means the period of hire of a Avis Australia vehicle for the Avis
Rental Period specified in the Rental Agreement.
Renter means the person with whom You have made the RentalAgreement.
Rental Agreement means the Avis Standard Rental Agreement or Avis Worldwide Master
Rental Agreement that is in force when the Injury, loss or damage that gives rise to a
claim under this Policy occurs.
Temporary Total Disablement means that as a result of Injury the Insured Person is
wholly and continuously prevented from engaging in his or her usual occupation and is
under the regular care of and acting in accordance with the instructions or professional
advice of a registered and legally qualified medical practitioner who is not the Insured
Person or a family member.
Terrorist Act - means any actual or threatened use of force or violence directed at or
causing damage, injury, harm or disruption, or committing of an act dangerous to human
life or property, against any individual, property or government, with the stated or
unstated objective of pursuing economic, ethnic, nationalistic, political, racial or religious
interests, whether such interests are declared or not. Robberies or other criminal acts,
primarily committed for personal gain and acts arising primarily from prior personal
relationships between perpetrator(s) and victim(s) shall not be considered Terrorist Acts.
Terrorism shall also include any act which is verified or recognised by the (relevant)
Government as an act of terrorism.
Total and Permanent Loss means the Permanent and total physical loss of the body part
referenced in the Table of Events. Where that body part is a Limb, Total and Permanent
Loss means the Permanent and total physical loss or loss of use of that body part
referenced in the Table of Events in Section 1 of this Policy, or for an eye entire and
irrecoverable loss of sight in that eye.
War means war, whether declared or not, or any warlike activities, including use of
military force by any sovereign nation to achieve economic, geographic, nationalistic,
political, racial, religious or other ends.
We/Our/Us/ Insurer means American Home Assurance Company ABN 67 007 483 267.
You/Your means W.T.H Pty Limited ABN 15 000 165 855 trading as “Avis Australia”.
Words in the singular include the plural and vice versa.

Section 1 - Personal Accident Insurance (PAI)
Cover under this Section is provided only if the Renter has signed the Rental Agreement
accepting cover for PAI.

Scope of cover
This Section of the Policy covers the Insured Person whilst he or she is:
(a) the driver of an Avis Australia vehicle, or
(b) entering through the driver’s door of an Avis Australia vehicle for the purpose of
driving the vehicle, or
(c) alighting through the driver’s door of an Avis Australia vehicle immediately after
having driven the vehicle.

Exposure
If an Insured Person suffers an Event as a direct result of exposure to the elements,
We will pay the Compensation shown for that Event.

Disappearance
If an Insured Person disappears and after twelve calendar months it is reasonable for Us
to believe they have died due to an insured Injury, We will pay the Compensation shown
for Event 1 (Death) subject to receipt of a signed undertaking given by the legal personal
representative of the Insured Person that any such Compensation shall be refunded if it is
later demonstrated that the Insured Person did not die as a result of an Injury.

Special provisions for PAI
1. Compensation payable under Event 1 (Death) is payable to the Insured Person’s legal
personal representative. All other compensation is payable to the Insured Person(s).
2. In respect to the Capital Benefits in Part A of the Table of Events:
(a) In the event of multiple Injuries sustained in the same accident and more than one
Event can be claimed, only one Event will be compensated.
(b) If an Insured Person suffers an Injury resulting in any one of the Events 2 to 9.We will
not be liable under this Policy for any subsequent Injury to that Insured Person.
(c) Any Compensation payable for Events 2 to 19 listed in Part A of the Table of
Events shall be reduced by any Compensation already paid under Event 20 in
Part B of the Table of Events in respect of the same Injury.
3. Compensation is not payable:
(a) For more than one of the Events under Part B of the Table of Events [Weekly Injury
Benefit] in respect of the same period of time.
(b) To more than one Insured Person in the event an accident causes Injuries to more
than one Insured Person.
(c) For longer than 52 weeks in respect of the Events in Part B of the Table of Events
- [Weekly Injury Benefit] as regards any one Injury. (d) Unless as soon as possible
after the happening of any Injury giving or likely to give rise to a claim, the Insured
Person obtains and follows proper medical advice from a registered and legally
qualified medical practitioner who is not the Insured Person or a family member.
4. WEEKLY BENEFITS LIMITATION
For each Insured Person, the Compensation payable under Part B of the Table of Events
[Weekly Injury Benefit] is limited to the amount stated in Part B of the Table of Events or
the Insured Person’s weekly Income, whichever is the lesser.
If the Insured Person is entitled to receive:

(a) Weekly or periodical disability benefits under any other policy of insurance; and/or
(b) Weekly or periodical disability benefits under any Workcover or Workers
Compensation Act or other Statutory body having a similar effect; or under the
Wrongs Act, or under any Compulsory Third Party or Motor Vehicle Act, or Transcover
or Transport Accident Act or other Statutory body having similar effect; and/or
(c) earned income from any other occupation; then Compensation payable under Part B
of the Table of Events [Weekly Injury Benefit] will be reduced by the amount
necessary to limit the total of all payments and/or Compensation to his or her weekly
Income or the limit stated in the Table of Events, whichever is the lesser.
5. RECURRENCE OF TEMPORARY TOTAL DISABLEMENT [WEEKLY INJURY BENEFIT]
If an Insured Person receives Compensation under Part B of the Table of Events [Weekly
Injury Benefit] and while this Policy is in force suffers a recurrence of Temporary Total
Disablement from the same or related causes within 6 consecutive months of his or her
return to his or her occupation on a full time basis, We will consider such Disablement to
be a continuation of the prior claim period. The period of recurring Disablement will be
aggregated with the prior claim period.
6. AGGREGATE LIMIT OF LIABILITY
Our total liability for all claims under PAI which arise out of one accident or series of
related accidents shall not exceed $1,000,000.
7. AGE LIMITS
We will not be liable for any Event which happens to an Insured Person unless at the date
of the Injury they are at least 18 years of age and less than 70 years of age.

Table of event for PAI - Part A Capital Benefits
Cover under this Section is provided only if the Renter has signed the Rental Agreement
accepting cover for PAI. The Compensation for each Event is payable as a percentage of
the Capital Sum.

CAPITAL SUM $75,000
THE EVENTS THE COMPENSATION
Injury as defined, resulting in:
1. Death 100%
2. Permanent Total Disablement 100%
3. Permanent Paraplegia or Quadriplegia 100%
4. Permanent Total Loss of sight of both eyes 100%
5. Permanent Total Loss of sight of one eye 100%
6. Permanent Total Loss of use of two Limbs 100%
7. Permanent Total Loss of use of one Limb. 100%
8. Permanent Total Loss of the lens of both eyes 100%
9. Permanent Total Loss of the lens of one eye 50%
10.Permanent Total Loss of hearing in
(a) both ears 75%
(b) one ear 15%
11. Third degree burns and/or resultant disfigurement received from fire or chemical
reaction which extend to cover more than 40% of the entire external body 50%
12. Permanent Total Loss of use of four Fingers and Thumb of either Hand 70%
13. Permanent Total Loss of use of four Fingers of either Hand 40%
14. Permanent Total Loss of use of one Thumb of either Hand
(a) both joints 30%
(b) one joint 15%
15. Permanent Total Loss of use of Fingers of either Hand
(a) three joints 10%
(b) two joints 7%
(c) one joint 5%
16. Permanent Total Loss of use of Toes of either Foot
(a) all - one Foot 15%
(b) great - both joints 5%
(c) great - one joint 3%
(d) other than great, each Toe 1%
17. Loss of at least 50% of all sound and natural teeth, including Per tooth, capped or
crowned teeth, but excluding first teeth and dentures
1% (to $10,000 in total for all teeth)
18. Shortening of leg by at least 5cm. 7%
19. Permanent partial disablement not otherwise provided for under Events 3 to 18
inclusive. 19. Such percentage of the Capital Sum Insured as We in Our absolute
discretion shall determine and being in Our opinion not inconsistent with the
Compensation provided under Events 3 to 18. The maximum amount payable under
Event 19 is 75% of the Capital Sum Insured shown in the Table of Events

Part B Weekly Injury Benefit – payable to wage earners only

THE EVENTS THE COMPENSATION
Injury as defined, resulting in:
20. Temporary Total Disablement 20. During such Disablement up to a maximum of 52
weeks $150 per week or Income as defined, whichever is the lesser.

Part C Non-Medicare medical expenses

THE EVENTS THE COMPENSATION
Injury as defined, resulting in:
21. Non Medicare Medical Expenses 21. To an amount not exceeding $7500 for any one
Injury. An Excess $50 applies to each and every claim.

Exclusions
In addition to the General Exclusions for PAI and PEB, We will not pay for any Event arising
directly or indirectly out of:
1. Any sickness or disease.
2. Effects of pregnancy or childbirth, not withstanding that such an Event may have
been accelerated or induced by accident.
3. Sexually transmitted disease, or Acquired Immune Deficiency Syndrome (A.I.D.S.)
disease or Human Immunodeficiency Virus (H.I.V.) infection.
4. Effects of alcohol and/or drugs not prescribed by a registered and legally qualified
medical practitioner.
5. Medical expenses incurred more than 12 calendar months following an Injury.
6. Dental expenses unless they were necessarily incurred to sound and natural teeth,
other than first teeth or dentures, and were caused by Injury.

Section 2 - Personal Effects Insurance (PEB)
Cover under this Section is provided only if the Renter has signed the Rental Agreement
accepting cover for PEB.

Scope of cover
This Section covers accidental loss of or damage to the Insured Person’s luggage or
personal effects whilst contained in the vehicle which is subject to the Rental Agreement.

Duties of the insured person
An Insured Person shall take all reasonable precautions for the safety and supervision of
any insured luggage and personal effects. Leaving valuable items in sight in an
unattended vehicle, or any items in a vehicle overnight, is not taking reasonable
precautions (see also under the heading “Exclusions” below).

All loss of, or damage to, insured luggage or personal effects attributable to theft or
vandalism must be reported to the local police or other appropriate authority as soon as
possible after the discovery of the loss, and a written acknowledgement of the report from
the local police or authority must be obtained (see Item 4 under the heading “General
Conditions for PAI and PEB”).

The Amounts Payable
The maximum amount We will pay for any one item, set or pair of items belonging to an
Insured Person is $1,025.
The maximum amount We will pay any one Insured Person for cover under this Section
during the period of a rental is $2,025.
The maximum amount We will pay for all claims for all Insured Persons during the period
of a rental is $6,025.

Basis of settlement
We may choose to replace, repair, or pay for the loss in cash, after making allowance for
depreciation, and wear and tear.

Excess
The Excess payable under this Section shall be $25.

Exclusions
In addition to the General Exclusions for PAI and PEB, We will not pay under this Section of
the Policy for claims arising directly or indirectly out of:
1. Luggage or Personal Effects not contained in the vehicle that is subject to the Rental
Agreement.
2. Electronic equipment, computers and the like not locked out of sight in the boot or
glove box of the vehicle.
3. Luggage or personal effects left unattended in an unlocked vehicle.
4. Luggage or personal effects left overnight in any vehicle.
5. Loss of or damage to automobiles, motors, motorcycles, bicycles, boats, other
conveyances or their equipment, letters of credit, money, travellers cheques, bank or
currency notes, credit or charge cards, vouchers, bonds, coupons, stamps, negotiable
instruments, deeds, manuscripts, securities of any kind, bullion, stamps, tickets,
books of account for documents, household effects, sales samples, merchandise for
sale or exhibition, theatrical property, physicians’ or surgeons’ instruments, artificial
teeth or limbs, animals.
6. Loss of or damage to jewellery, precious stones, gold/silver, precious metal or furs.
7. Loss or damage to sporting equipment where due to the use thereof.
8. Breakage or damage to eye glasses, corneal lenses, glassware or other articles of a
fragile nature unless caused by fire or theft or by the collision, derailment or
overturning of the Avis Australia rental vehicle.
9. Loss or damage arising from wear and tear, deterioration, atmospheric or climatic
conditions, mould or fungus, insects, rodents, vermin, or any process of cleaning,
ironing, pressing, repairing, restoring or alteration.
10. Mechanical, electrical or hydraulic breakdown or derangement, loss of data or any
consequential loss.

General exclusions for PAI and PEB
This Policy does not apply to any Injury, Event, loss or damage arising directly or indirectly
out of:
1. Failure to comply with the provisions of the Rental Agreement.
2. Intentional self-injury, suicide, or criminal or illegal act of the Insured Person who is
the subject of the claim.
3. War, civil war, invasion, insurrection, revolution, use of military power or usurpation of
government or military power.
4. The intentional use of military force to intercept, prevent, or mitigate any known or
suspected Terrorist Act.
5. Any Terrorist Act.
6. Nuclear explosion including all effects thereof; or radioactive contamination caused
by ionising radiation or contamination by radioactivity from any nuclear fuel or from
any nuclear waste caused by the combustion and/or ongoing combustion of nuclear
fuel; or the radioactive, toxic, explosive or other hazardous properties of any nuclear
equipment or component thereof.
7. Riot or civil commotion.
8. Training for or participating as a professional in any sport.

General conditions for PAI and PEB
1. EFFECTIVE DATE OF INDIVIDUAL INSURANCE: The Insurance of any Insured Person will
become effective on the commencing date of the Rental Agreement.
2. INDIVIDUAL TERMINATIONS: The Insurance of any Insured Person will immediately
terminate on the earliest of the following dates:
(a) on the date the Rental Agreement ceases; or
(b) on the premium due date if You fail to pay the required premium except as the
result of inadvertent error.
3. POLICY RENEWAL: This Policy may be renewed with Our consent from term to term,
by payment of the premium in advance at Our premium rate in force at the time
of renewal.

4. Claims procedure
(a) Written Notice of Claim, proof of identity and, for PAI claims, supporting medical
evidence in the form required by Us, must be given to Us within 30 days of the
occurrence of any Event, loss or damage or as soon thereafter as is reasonably
possible. Notice may be given at Our Office where the Policy was issued.
(b) After We receive notice of a claim We will provide the Insured Person(s) with Our
usual claim forms for completion. The claim forms must be properly completed and
all evidence required by Us shall be furnished in a timely manner at the expense of
the Insured Person and be in such form and of such nature as We may require.
(c) For PAI claims, We may have the Insured Person medically examined at Our expense
when and as often as We may reasonably require after a claim has been made,
or arrange an autopsy unless this is illegal in the country in which the autopsy is
to be performed.
(d) Amounts payable under this Policy will be paid as soon as We have investigated
and verified the information supplied and satisfied Ourselves that the claim falls
within the Policy.
(e) For PEB claims, it is a condition of payment that all loss or damage attributable to
theft or vandalism be reported to the local police or appropriate authority as soon as
possible after the discovery of the loss or damage, and a written acknowledgement of
the report obtained.

5. Australian law
This Policy is governed by the Laws of the Australian State or Territory it was issued
in and any dispute or action in connection therewith shall be conducted and determined
in Australia.

6. Fraudulent claims
If any claim is in any respect fraudulent or if any fraudulent means or devices are used by
You or the Insured Person or anyone acting on Your or the Insured Person’s behalf to
obtain any benefit under this Policy, then any amount payable in respect of such claim
shall be forfeited.

7. Compliance
An Insured Person must follow Our advice or instruction otherwise We may decline to pay
part or all of the Insured Person’s claim.

8. Subrogation
We have the right to commence or take over legal proceedings in Your and/or the Insured
Person’s name for the defence or settlement of any claim, or to sue or prosecute any
other party to recover any monies payable by them at law. You and the Insured Person
must co-operate with Us and do nothing to hinder Our rights.

9. Claim offset
There is no cover under this Policy for any loss or event or liability which is covered
under any other insurance policy payable by any other source. We will however pay
the difference between what is payable under the other insurance policy or such other
source and what You would be otherwise entitled to recover under this Policy, where
permissible under Law.

10. Currency
All amounts are shown in Australian dollars.

Rentals in New Zealand
Updated July 2005

1. General
1.1 These terms and conditions form part of an agreement ("agreement") which
comprises the Master Rental Agreement Enrolment Profile ("Master Rental
Agreement") completed by the hirer ("hirer") for the purpose of enrolling into the
Avis Preferred Renter Programme ("Renter Programme"), a return copy of the
Enrolment Profile and each Rental Agreement ("Rental Agreement") completed by
Avis in respect of a particular rental.
1.2 The agreement is between the person signing the Master Rental Agreement as the
hirer and Avis Rent A Car Limited or an independent Avis Rent A Car System licensee
("Avis") and covers every rental of a motor vehicle by the hirer from Avis under the
Renter Programme. The hirer understands that by signing the Master Rental
Agreement, the hirer will be deemed to have accepted the terms and conditions of
the agreement. In the event any term or condition of the agreement is prohibited by
the law of a jurisdiction covering a rental, that term is in that jurisdiction, ineffective
only to the extent of that prohibition.
1.3 The hirer will be presented with a completed Rental Agreement when hiring a
vehicle under the Renter Programme. The hirer need not sign the Rental Agreement
at the time of hiring but it is to be read together with and forms part of the
agreement. The Rental Agreement sets out particulars of the hire which will be
deemed to have been accepted by the hirer upon the hirer taking possession of the
vehicle described in the Rental Agreement.
1.4 The hirer warrants that all the information on the Master Rental Agreement is true
and up to date in all respects. The hirer acknowledges that Avis has been induced
by, and has relied upon such information to enter into the agreement. The hirer
further warrants that all information supplied to Avis in the future will be true and up
to date in all respects at the time it is provided.
1.5 The hirer will notify Avis forthwith of any change in the information on the Master
Rental Agreement, including, without limitation, any change of employer, business or
residential address, any change in the status or conditions of the hirer's driving
licence, or credit identification.
1.6 The hirer shall indemnify and hold Avis harmless in respect of any loss, liability or
expense arising out of any failure to notify Avis of any such change or which results
from non-disclosure by the hirer of any change in any of the information previously
provided by the hirer to Avis.
1.7 Avis may from time to time change the locations where Renter Programme rentals
are available without notice to the hirer. The hirer may request the locations where
Renter Programme rentals are available from the reservation agent at the time of
reserving a vehicle under the Rental Programme.
1.8 When hiring a vehicle from a location not offering Renter Programme rentals,
the hirer acknowledges that he or she will be required to follow standard Avis
rental procedures.

1.9 Avis may change these terms from time to time by notice in writing to the hirer. Any
such changes will apply to rentals by the hirer after such notice has been given.
1.10 Avis may, in its sole discretion, terminate the Renter Programme or the participation
of the hirer in the Renter Programme at any time by written notice to the hirer.
1.11 Any notice sent by Avis to the hirer will be presumed to be received by the hirer three
days after it has been mailed to the address of the hirer on the enrolment form or
such other address provided by the hirer after returning the enrolment form to Avis.

Vehicle Description
2. Avis Rent A Car Limited (the "owner") will let and the hirer will take on hire the
vehicle described in each Rental Agreement (the "vehicle").

Duration of Hire
2.1 The term of hire shall commence at the time on the day and shall cease at the time
on the day specified in the Rental Agreement.

Persons Who May Drive Vehicle
3. The vehicle may be driven during the period of hire only by the persons named in the
Rental Agreement or in a supplementary driver's sheet attached to the Rental
Agreement, and only if they hold a current driver's licence appropriate for the vehicle
at the time when they are driving the vehicle.

Payments by Hirer
4. The hirer shall pay Avis as payment for the hire of the vehicle for the period specified
in clause 2 above, the amounts specified in the Rental Agreement.
5. In addition to the payment specified in clause 4 above, the hirer shall pay Avis the
sum specified in the Rental Agreement for any insurance cover accepted by the hirer.
The hirer is aged under 25 years may incur a surcharge.
6. In addition to the payment specified in clause 4 above, the hirer shall pay Avis on
termination of the hiring a distance charge at the rate specified in the Rental
Agreement for every kilometre run.
7. The hirer shall pay for all petrol or other fuel (but not oil) used in the vehicle during
the period of hire.

Hirer's Obligations
8. The hirer shall ensure that:
(a) The water in the radiator and battery of the vehicle is maintained at the proper
level;
(b) The oil in the vehicle is maintained at the proper level;
(c) The tyres are maintained at their proper pressure.
9. The hirer shall ensure that all reasonable care is taken in handling and parking the
vehicle and that it is left securely locked when not in use.

Insurance
The following Clause 10 shall apply only if the hirer accepts Motor Vehicle Insurance on
the Master Rental Agreement or Rental Agreement.
10. Subject to the exclusions set out below, the hirer, and any driver authorised to drive
the vehicle, ("Authorised driver") is fully indemnified in respect of any liability he or
she might have to Avis in respect of the loss of or damage to the vehicle and its
accessories and spare parts and any consequential loss of revenue or other
expenses of Avis, including towing and salvage costs associated with the recovery of
the vehicle and its accessories and spare parts.
Subject to the exclusions set out below, the hirer, and any authorised driver, is indemnified
for up to $350,000 in respect of any liability he or she might have for damage to any
property (including injury to any animal) belonging to any other person arising out of use
of the vehicle.
The hirer is responsible for any excess fee shown on the rental agreement.

Exclusions
The indemnities referred to above shall not apply where the damage, injury, or loss
arises when;
(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his
or her ability to drive the vehicle.
(b) The vehicle is in an unsafe or unroadworthy condition that arose during the course
of the hire and that caused or contributed to the damage or loss, and the hirer or
driver was aware or ought to have been aware of the unsafe or unroadworthy
condition of the vehicle.
(c) The vehicle is operated in any race, speed test, rally, or contest, or operated on any
race or rally circuit.
(d) The hirer is not a body corporate or department of State and the vehicle is driven by
any person not named in the Rental Agreement or in a supplementary driver's sheet
attached to the Rental Agreement as a person authorised to drive the vehicle.
(e) The vehicle is driven by any person who at the time when he or she drives the
vehicle is disqualified from holding or has never held a driver's licence appropriate for
that vehicle.
(f) The vehicle is wilfully or recklessly damaged by the hirer or any other person named
in the Rental Agreement as a person authorised to drive the vehicle or driving the
vehicle under the authority of the hirer, or is lost as a result of the wilful or reckless
behaviour of the hirer or any such person.
(g) The vehicle is operated on any of the following roads: Tasman Valley Road (Mt Cook);
Skippers Road (Queenstown); Ninety Mile Beach (Northland); or any unformed roads,
including beaches.
(h) The vehicle is operated outside the term of the hire or any agreed extension of
that term.
It is agreed between the owner and the hirer that section 11 of the Insurance Law Reform
Act 1977 shall apply with respect to the above exclusions as if this clause constituted a
contract of insurance.

Summary of Optional Coverages
In addition to the insurance cover set out above, the hirer may also choose the Personal
Accident Insurance ("PAI") and/or Personal Effects and Baggage ("PEB") Insurance and/or
Excess Reduction ("ER") options by so indicating on the Master Rental Agreement. Avis
acts only as MMI's Agent in arranging this insurance.
The hirer acknowledges that the terms of the PAI Insurance policy, PEB Insurance policy,
or ER and the charges payable for PAI, PEB or ER may change from time to time or the
availability of the PAI, PEB or ER options may be cancelled without notice to the hirer.
Please confirm at the time of reservation your Optional Coverage requirement if you are
travelling overseas, and at time of rental if travelling in New Zealand.
The insurance terms and conditions covered in this text relate to insurances that apply to
New Zealand only. It is the obligation of the hirer to confirm the terms and conditions of
insurances that relate to rentals outside of New Zealand.

Personal Accident Insurance
If the hirer wishes to choose PAI, a copy of the insurance policy is available for inspection
at the Avis location.
The hirer acknowledges that the following is a brief summary only, of the principal terms
of PAI applicable at the date of the Master Rental Agreement:
(a) PAI is an insurance plan which indemnifies the hirer in respect of bodily injury, if the
hirer dies or suffers a permanent injury whilst driving the vehicle (amongst other
things). PAI insurance is only available to those aged over 21 and under 70 years of
age. The sum payable in the event of such death or injury is set out in the PAI
Insurance policy.
(b) PAI insurance is subject to certain exemptions, conditions and limitations set out in
the PAI Insurance policy and in particular, PAI insurance will not apply in certain
situations or if death or injury is intentionally self-inflicted.

Personal Effects & Baggage Insurance
If the hirer wishes to purchase PEB insurance, a copy of the relevant insurance policy is
available for inspection at the Avis location. The hirer acknowledges that the following is a
brief summary only of the principal terms of PEB insurance applicable at the date of the
Master Rental Agreement. The PEB insurance indemnifies the hirer and authorised driver's
immediate family who are dependants of and travelling with the hirer or an Authorised
Driver in the Vehicle (each an "insured person") for loss of, or damage to, personal effects
and baggage against sudden and unforeseen accidental physical loss or damage. If such
loss or damage occurs the insurer will, at its option, either:
(a) pay the insured person the value of the property lost or damaged, or
(b) reinstate or repair the property lost or damaged.
Cover of up to $2,000 is provided for each insured person, although the maximum total
payable in respect of all insured persons during the period of the Vehicle rental is $6,000.
The cover is subject to certain exceptions, conditions and limits with the first $25 of loss to
be paid by the insured person. The insured person must exercise reasonable care in the
supervision of their baggage. A claim must be made in accordance with the PEB policy.

Excess Reduction (ER)
Under ER the hirer is indemnified in respect of the excess up to NZ$2,100 (plus Goods and
Services Tax) which would otherwise be payable by the hirer in the event that loss or
damage is sustained to the vehicle or its accessories or spare parts, or in respect of any
liability the hirer may have for damage to any property. The amount of that excess and the
daily rate payable in respect of ER is dependent upon the age of the hirer, the type of vehicle
hired, and the location of hire. Full details of the current excess and rates payable for ER are
available from the owner at the address specified in the Master Rental Agreement. Avis may
change and/or cancel the availability of ER at any time without notice.

Rejection of Insurance
11. Refer to the Master Rental Agreement.

Avis’ Obligations
12. Avis shall supply the vehicle in a safe and roadworthy condition.
13. Avis shall be responsible for all ordinary and extraordinary costs of running the
vehicle during the term of hire except to the extent that those costs are payable by
the hirer.
Note: By virtue of clause 7 above, the cost of petrol and other fuel, but not oil, used during
the term of the hire is the responsibility of the hirer.

Mechanical Repairs and Accidents
14. If the vehicle is damaged or requires repair or salvage, whether because of an
accident or breakdown, the hirer shall advise Avis of the full circumstances by
telephone as soon as practicable.
15. The hirer shall not arrange or undertake any repairs or salvage without the authority
of the owner (this includes purchasing a replacement tyre) except to the extent that
the repairs or salvage are necessary to prevent further damage to the vehicle or to
other property.
16. The hirer shall ensure that no person shall interfere with the distance recorder or
speedometer, or, except in an emergency, any part of the engine, transmission,
braking, or suspension systems of the vehicle.

Use of Vehicle
17. The hirer shall not use or permit the vehicle to be used for the carriage of
passengers for the hire or reward unless the vehicle is hired with the knowledge of
the owner for use in a passenger service licensed under Part 1 of the Transport
Services Licensing Act 1989.
18.The hirer shall not:
(a) Sublet or hire the vehicle to any other person;
(b) Permit the vehicle to be operated outside his or her authority;
(c) Operate the vehicle, or permit it to be operated, in circumstances that constitute an
offence by the driver against section 58 of the Transport Act 1962 (which relates
to driving or attempting to drive with excess breath or blood alcohol or under the
influence of drink or drug);
(d) Operate the vehicle or permit it to be operated in any race, speed test, rally,
or contest;
(e) Operate the vehicle or permit it to be operated to propel or tow any other vehicle;
(f) Operate the vehicle or permit it to be operated in breach of the Transport Act
1962, the Traffic Regulations 1976, or any other Act, regulations, or bylaws
relating to road traffic;
(g) Operate the vehicle or permit it to be operated for the transport of more than the
number of passengers or more than the weight of goods specified in the
certificate of loading for the vehicle;
(h) Drive or permit the vehicle to be driven by any person if at the time of driving the
vehicle, the hirer or other person is not the holder of a current driver's licence
appropriate for the vehicle;
(i) Transport any animal in vehicle (with the exception of Guide Dogs for visually
impaired people).

Return of Vehicle
19. The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the
location described in the relevant Rental Agreement, or obtain Avis' consent to the
continuation of hire.

Immediate Return of Vehicle Where Default or Damage
20. Avis shall have the right to terminate the hiring and take immediate possession of the
vehicle if the hirer fails to comply with any of the terms of the Master Rental
Agreement or if the vehicle is damaged. The termination of the hiring under the
authority of this clause shall be without prejudice to the other rights of the owner and
the rights of the hirer under the Master Rental Agreement or otherwise.

Privacy
21. Avis shall hold information from the hirer for the purposes of the hirer's rental activity
with Avis and the provision of related customer services, including direct marketing
and assessing customer satisfaction with products and services of Avis. Avis may use
the information for any of these purposes. The hirer is entitled to request access to
and correction of these details at any time by contacting Avis.
Note to hirer:
Avis must give you at least one copy of the Rental Agreement:
A copy of the Rental Agreement must be kept in the vehicle throughout the term of the
hire and produced on demand by any police officer, traffic officer, or other authorised
employee of the Ministry of Transport.

Summary of Vehicle Cover and Insurance in Europe, the Middle East, Asia and Africa

Collision Damage Waiver (CDW)
Acceptance of CDW (or the inclusion of CDW within the contracted rate) removes your and
the driver’s liability to pay for collision damage to the Vehicle and for damage to the
Vehicle caused by vandalism but you will be liable to pay the amount of any excess
applied from time to time. The amount of the excess varies by country, product and
Vehicle group and may be subject to change. The current details for each rental may be
requested at the time of making a reservation under the Avis Preferred service. In the
event of a successful third party claim by the Avis Licensee, any excess amount collected
from you will be refunded. Customers who do not accept CDW are responsible up to the
maximum of the responsibility amount applicable to each rental for the cost of repairing
damage to the Vehicle caused by collision or vandalism. These costs may include parts,
labour, towing and storage costs, a daily fee for the Avis Licensee’s loss of use of the
Vehicle and an administration fee.

Theft Protection (TP)
Acceptance of TP relieves you of liability for payment in the event of theft of all or part of
the Vehicle, but you will be liable to pay the amount of any excess applied from time to
time. In the event of a successful third party claim, any excess amount collected from you
will be refunded.
TP also provides in certain countries, insurance cover against theft and accidental
damage to your, the driver’s and passengers’ personal effects travelling with you, the
driver or passengers during the rental period. Please note that (i) personal belongings are
covered only whilst they are locked in the Vehicle, and (ii) no single item is insured for
more than a specified amount, which varies from country to country; valuables (e.g.
money and jewellery) are not covered. The current details applicable to each rental may
be requested at the time of making a reservation under the Avis Preferred service.
If TP is not purchased, you are liable for the cost of replacing a stolen Vehicle or parts
stolen from a Vehicle up to the maximum of the responsibility amount. In addition to the
cost of the replacement Vehicle or parts, the following charges may also be included
unless the loss is total: labour, costs associated with the recovery and storage of a Vehicle
immobilised as a result of the theft, a daily fee for the Avis Licensee’s loss of the Vehicle
and an administration fee.
Special Note: TP, whether accepted at the time of rental or included in the rate, is not valid
if a rental originating from Western Europe enters Eastern Europe. For this purpose,
Western Europe means: Austria, Belgium, Denmark, Finland, France, Germany, Holland,
Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, UK; and Eastern
Europe means: Bulgaria, Commonwealth of Independent States, Czech Republic, Hungary,
Poland, Romania, Slovenia and the territories comprising the former Yugoslavia.

Personal Accident Insurance (PAI)
Acceptance of PAI covers you, the driver and passengers in the Vehicle for death, disability
and medical expenses. The limits of coverage vary by country. The current details for each
rental may be requested at the time of making a reservation under the Avis Preferred
service. PAI also provides, in certain countries, insurance cover against theft and
accidental damage to your, the driver’s and passengers’ personal effects travelling with
you, the driver or passengers during the rental period. Please note that (i) personal
belongings are covered only whilst they are locked in the vehicle, and (ii) no single item is
insured for more than a specified amount; valuables (e.g. money and jewellery) are not
covered. The current details applicable to each rental may be requested at the time of
making a reservation under the Avis Preferred service.