Thanks for the continued feedback and thoughts coming in. I’ve seen a few comments on the blog from some customers who have not yet had a reply to their customer service query.
First off, my apologies for this. It’s been a busy summer for us, and our customers in the UK did a few more rentals with us than anticipated, and with more rentals comes more customer service queries! Unfortunately, this has meant that we have been caught short on the number of staff required to deal with these queries. I whole heartedly agree that this is not acceptable but we are working on bringing in extra staff to help us get through the back log.
If you have not heard from us then it is probably a case of us not getting round to you yet (not looking to make excuses, it’s just provide a bit of background). I promise we’re not ignoring you!! If you do have concerns about the status of your query then please email me at firstname.lastname@example.org and I’ll look into this for you. Meanwhile thanks again for your patience if you have been effected.
We have also had a few customers post personal complaints on the blog. Whilst we are more than happy for you to tell us what you thought about our service with us, good or bad, if you have a particularly issue that needs resolving then I would highly recommend contacting us via the Contact Avis section on the website. Despite our recent issues it really is the best place to get an efficient response to your query as we have a dedicated team for dealing with this.
Again, keep the feedback and questions coming in.