We’ve been very aware that our policy on cancelling and amending pre-pay bookings has been inconsistent across Europe. This week we hope to have addressed this by re-launching our policy so that it is the same across our European network. We also like to think it is now much fairer to our customers!
Now if you cancel a pre-pay booking, a cancellation charge of £20/€25 will apply (or £40/€50 for any ‘special’ fleet such as Select Series cars in the UK). However, a booking can be cancelled free of charge within 48 hours for call centre bookings or 24 hours for website bookings. If a customer does not turn up for the rental then she/he will have to write in for a refund although a no show fee of £70/€95 will apply (or £150/€200 for Select Series /’special’ fleet bookings) .
If you wish to make an amendment to your booking then there is no charge. However, there will be no reimbursement if the amendment would have resulted in a cheaper rental.
Of course the alternative to pre-pay is to ‘pay later’ where no payment is taken until the rental has completed. But I would recommend going for the pre-pay prices as they are generally a fair amount cheaper than ‘pay later’ prices.