Hi all, I’d like to introduce myself, my name is Hayley Alldridge and I’m the Station Leader at Avis London Heathrow Airport. I have worked for Avis for over 8 years in various locations across the UK.
In my role I am proud to announce the launch of the Avis Priority Rental Service at Heathrow’s Terminal 5. Avis have the exclusive partnership with British Airways and we have a new service we are offering to the BA Executive Gold members.
”Why take the bus, when you can have your car delivered to the terminal platform directly outside the arrivals hall?”
And yes believe it or not we are offering this service free of charge, to find out more information go to www.avis.co.uk/priority.
My team and I are passionate and committed to ensuring we continue to improve the whole Avis Heathrow experience for our customers.
To start, I would like to remind you of the excellent services we have offer, these include the introduction of extra customer service agents at peak periods, free Wi-Fi on site, a customer help point in the car park, GPS for hire, Mobile Phone and 3G rental, the new, easy to read rental agreement, customer service training for all our team members, vending machines for refreshments and the partnership with Baby On Board to provide a fantastic baby seat product and service.
However my team and I are keen to do more and make the journey one to remember for all of the right reasons.
Therefore I am keen for our customer’s to that receive the opinion survey to complete it, so I can see each month exactly what we are great at and also what I can ensure we improve to make your Avis rental experience even better next time.
This survey is key in ensuring we are focusing our efforts in the right areas to make your rental much more pleasant, stress free and enjoyable.
I am proud to work for Avis and my aim is to ensure our customer’s have an amazing Avis Heathrow rental experience and would recommend the service and brand to a friend, family member or colleague.
If you have rented from Avis whether it be recently or not, I would truly value your comments on the whole experience at Avis Heathrow, please help me to ensure your next rental is even better.