Northern-Ireland
If you’re planning to head to Northern Ireland then make sure you check out the latest Avis driving guide. There is more to this country than just a great capital city, so download your Avis driving guide, jump in an Avis hire car and discover the treasures and great views that Northern Ireland has to offer.

To download your Avis driving guide on Northern Ireland – click here.

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Here at Avis UK we are proud to announce that we have been awarded Best Business Car Hire Company and Best Holiday Car Hire Company, at this year’s British Travel Awards. The British Travel Awards, are widely referred to as the ‘Oscars’ of the travel industry and recognised as the market’s benchmark for excellence.

We received the gold awards in recognition of its combination of market leading business solutions, customer service and commitment to providing tailor-made packages answering the needs of business and leisure travellers alike. We also picked up a silver award for Car Hire Company of the Year, as voted for by consumers, highlighting Avis’s unrivalled cross-sector popularity.

We feel that The British Travel Awards are of particular importance for Avis as they are the UK’s largest independent arbiter of public opinion on travel, with the results providing an honest reflection of our leading position in the travel market.

So we would like to congratulate all the teams here at Avis UK for all the hard work that they have put in for us to achieve these awards.
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Our team at Avis Stansted are always working hard to get our cars ready and help our customers. Most people don’t get to see what goes on behind the scenes at our Avis rental locations, so the team at the Avis branch at Stansted Airport are giving us an insight.

Linda, Avis, Stansted Airport.

A normal day for my colleague George and I starts by getting to the cabin located in the Avis car park at Stansted Airport (sometimes as early as 5.30am to make sure everything is ready, turning on the computers and seeing what rentals we have for the day – all helped along with a cup of tea.

We check to see what Avis Preferred rentals we will be servicing that day as we need to prepare the cars in advance as Avis Preferred customers come directly to the cabin to collect their car, rather than heading to the terminal 1st, and we endeavour to provide our Avis Preferred customers with their cars within 3 minutes or less to make sure that we provide the Avis 3 Minute Promise.

Throughout the rest of the day, between serving customers, we carry out all our other daily tasks which include:

  • Checking the cars to make sure that Buzz and his boys have cleaned them all ready for our customers to collect.
  • Daily reporting and tracking of our fleet.
  • Sort out damaged cars and chase up those cars that are currently being fixed.
  • Ensure that cars that are to be returned to manufacturers are there and ready to be collected.
  • Fuel recording as we have our own pumps at Stansted to make it easier for us to offer Fuel up Front.
  • Answering all of our customers questions and queries (both face-to-face and on the phone) or pointing them in the direction of the right person if we are unable to help.
  • Planning ahead for the rest of the week to ensure we have the right cars for our customers.
  • Getting signed receipts from out customers once they have returned their rental cars.
  • Contacting our long term customers that have the Avis cars on 28 day plus rentals.
  • Updating our lost property logs – people leave behind some of the strangest things.
  • Plus everything else the day throws at us.

And of course all while having fun and chatting to our customers.

We hope this has given you an insight on the various things that go on in our working our here at Avis Stansted Airport.

If you have any questions for the team at the Avis Cabin at Stansted Airport please let us know.

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Black-ForestHere at Avis we understand that renting a car is only one part of your holiday and maybe the toughest part is deciding where to go or what to do when you are there. So we have created Avis Great Drives, a series of downloadable Avis driving guides, to provide you with inspiration and help you along the way.

The first of our Avis Driving Guides is for Germany’s Black Forest. So head to Germany and jump in your rental car and find out about the sanctuary and seduction that the great sites the Black Forest have to offer.

Find out more and download your Black Forest driving guide now.

Plus let us know if you have any other hints or tips for visiting Germany’s Black Forest.

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HeathrowHi all, I’d like to introduce myself, my name is Hayley Alldridge and I’m the Station Leader at Avis London Heathrow Airport. I have worked for Avis for over 8 years in various locations across the UK.

In my role I am proud to announce the launch of the Avis Priority Rental Service at Heathrow’s Terminal 5. Avis have the exclusive partnership with British Airways and we have a new service we are offering to the BA Executive Gold members.

”Why take the bus, when you can have your car delivered to the terminal platform directly outside the arrivals hall?”

And yes believe it or not we are offering this service free of charge, to find out more information go to www.avis.co.uk/priority.

My team and I are passionate and committed to ensuring we continue to improve the whole Avis Heathrow experience for our customers.

To start, I would like to remind you of the excellent services we have offer, these include the introduction of extra customer service agents at peak periods, free Wi-Fi on site, a customer help point in the car park, GPS for hire, Mobile Phone and 3G rental, the new, easy to read rental agreement, customer service training for all our team members, vending machines for refreshments and the partnership with Baby On Board to provide a fantastic baby seat product and service.

However my team and I are keen to do more and make the journey one to remember for all of the right reasons.

Therefore I am keen for our customer’s to that receive the opinion survey to complete it, so I can see each month exactly what we are great at and also what I can ensure we improve to make your Avis rental experience even better next time.

This survey is key in ensuring we are focusing our efforts in the right areas to make your rental much more pleasant, stress free and enjoyable.

I am proud to work for Avis and my aim is to ensure our customer’s have an amazing Avis Heathrow rental experience and would recommend the service and brand to a friend, family member or colleague.

If you have rented from Avis whether it be recently or not, I would truly value your comments on the whole experience at Avis Heathrow, please help me to ensure your next rental is even better.

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At Avis we know that when it comes to hiring a car, our customers know they want great value, unrivalled service and a comprehensive range. But we also understand that with such an extensive fleet you can be spoilt for choice and deciding which car is exactly right for the trip you’re planning can be hard. That’s why we’ve created a checklist of questions to help make sure the car you rent with Avis fits your needs perfectly.

Who’s going?
The more people travelling, the bigger the rental car you’ll need. Avis’ extensive fleet has economical small cars, through medium family saloons to seven-seater people carriers. It’s a good idea to always book the biggest car in your budget range as space is a necessity. But remember that if you fill a people carrier to capacity, there probably won’t be enough room for everyone’s luggage. A seven-seater may be great value for a day trip, but two cars may be a better option for a holiday.

You’ll also need to consider the age of your travellers. While kids can nip easily into the back of a two-door rental car, older people may need a four-door option for easier access. Avis can supply baby and child seats on request – children up to about 11 years old will each need one. You can also use your own but if you’re not sure they will all fit in the car you intend to rent, call 0844 581 81 81; the Avis team is always happy to double check.

Where are you off to?
What seems like the ideal vehicle here in the UK may not cope with a much hotter or colder climate. Most Avis rental cars come with air conditioning/heating as standard and you can also book snow tyres or chains for skiing trips. Don’t forget to book continental cover if you are driving through Europe – you won’t need it if you are hiring and driving in just one country but its essential if you pass between one country and another. As you will be venturing into unfamiliar territory, Avis also provides GPS.

How many bags?
Don’t forget to allow enough space for your luggage and never underestimate how much people think they need, even for a short trip. A smaller car may seem like a saving, but may regret it after several hours with a bag on your lap or a box at your feet. Avis offer a range of estate cars with plenty of space for everything from boxes of student stuff – to boots and skis.

Are we there yet?
If you’re travelling a long way, or planning to tour around when you get there, why not insure an extra driver to share the driving? Or add a little luxury to your trip by choosing from the Avis Prestige range. These high quality executive cars will make the going just as good as the getting there.

What about cost?
You can check out the latest offers on car rental from Avis to find out which cars are available to suit your needs and your budget. Whatever your choice, you can still opt for any of the additional services that Avis is known for.

We hope this check list helps. Don’t forget to let us know if you think we have missed anything or if you have any other suggestions or questions.

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Please note:

The details of all blog posts are correct at the time of publication. Information and offers are subject to change without prior notice. Please check www.avis.co.uk for the most up-to-date information.

All comments will be moderated so there may be a delay in your comment going live. We will filter out anything that is confidential, inappropriate, abusive, defamatory, profane, or anything considered as spam or an advertising link. We promise not to cut something just because it's not favourable to Avis.

We ask that if your feedback is regarding a past rental, you include your reservation details (which will be removed from the live post). If your comment is a customer service issue, you can email customer.service@avis.co.uk .
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2013 Avis A-List Travel and Tourism Blog Awards

Why we love to blog

At Avis, we really do try harder. We pioneered blogging in the car rental world and we aim to make our blog much more than just an information source. You can use our blog to ask questions or tell us what’s important to you when you hire a car. We try harder because we care what you think, so we really do value your feedback.

New to car rentals? Our blog gives you tips and advice on getting the most out of your Avis car hire experience. You can find information about booking and hiring your car, safety tips, and eco driving. We also provide driving advice and the latest news about our fleet.

We understand that hiring a car is just one part of your trip, so our blog covers other aspects of holiday and business travel too. Whether you want to know more about business travel hire conditions, access to location and city guides or ideas for families travelling with children, it’s all here.

But that’s just a taster – find out more about the Avis blog.