At Avis we not only try harder to provide you with a car hire service that offers you a great, reliable vehicle for your needs but we also aim to deliver that with a helpful and extremely friendly service.
Unfortunately on occasions, things can go wrong and you may need to contact our Customer Service department. This blog post aims to inform you on what you can expect if this situation arises.
If you have a question about your rental, you should first visit our FAQ section on www.avis.co.uk. Here you will find a large number of commonly asked questions that have been asked by other customers and their corresponding answers. Looking here first may answer some of your common questions without the need to phone Customer Service.
At Avis our Customer Service Department deals with all queries and complaints from UK residents, not matter where in the world they rented, and if we cannot resolve them immediately we aim to contact the customer within:
- 5 working days, for UK rentals
- 15 working days, for foreign rentals *
- 20 working days for issues with damage charges on foreign rentals *
* Where investigation with the foreign country is necessary.
If you feel you would like to talk to our Customer Service department please email: firstname.lastname@example.org