We’ve been listening to your feedback about offering our Avis Home Delivery service in London and I am really excited to announce we will be rolling out the service to the West London area! We will be open for reservations from 1st July and some of the areas we will be delivering to include West Brompton, Chiswick, Fulham, Hammersmith, Kensington and Notting Hill to name a few.
For full information on Home Delivery or to book this service go to www.avis.co.uk/homedelivery (where you can use the postcode search to confirm we deliver to your area) or call our reservations team on 0844 581 8181.
It would be great to hear what you think about our expansion of this service into London.
June 29th, 2010 at 9:43 am
Having just had a bad experience with AVIS and not getting any success in trying to complain, I will use other car hire companies in future.
June 29th, 2010 at 9:59 am
I am surprised that on the new site no question is asked if the customer is a preferred Avis customer.
It does however ask for an AWB number who frankly speaking no customer will know.
Does this mean that no particular value is added to the Preferred Avis customer or is there a separate site for these kind of customers ?
June 29th, 2010 at 10:24 am
Well folks a major inprovement on the former rather confusing site BUT dear oh dear spare a thought for “the oldies”. Opening page font size is ridiculously small even with my best reading glasses on. Is it that the sponser and designer are in their mid to late twenties and have 20/20 vision?
Regards
Phil Medhurst
June 29th, 2010 at 10:34 am
A little complaint – I am a very regular user of Avis cars. I object to paying the agreed fee upfront and then being charged in arrears for any rate of exchange discrepancy. What is the point of paying upfront on this basis ?
This is only ever a relatively small amount but always irritating.
Any comments ?
Thanks
June 29th, 2010 at 10:35 am
I think that avis are a great company and i recommend them to people. The website is better and more simpler to use. The only down side i have with Avis is the fuel deposit. If you pay a deposit on anything else where that deposit is returned either immediatly or within 24hrs, it seems on my past hires i have had to wait up to 2 weeks for this to be returned. If i was a disloyal customer i would have gone else where and not recomended this company, but the prices are great the service is great and the small issue with the fuel deposit is the only downfall, i think they need to get this sorted or they will loss custom.
des
June 29th, 2010 at 10:47 am
Haven’t got time to look at the new website right now but after 5 failed attempts to book a car over the last year (on the ‘old’ site) and 2 emails to Avis, neither of which were replied to, hopefully the new one will at least work.
June 29th, 2010 at 8:21 pm
Well done on extending the home delivery service to London!
Well West London but its a good start…
June 30th, 2010 at 6:28 am
I tried for half an hour to make a booking and could not manage it. I think you have a problem.
June 30th, 2010 at 4:35 pm
Hi Adrian,
I am sorry to hear of your frustrations with Avis.
If you email me at comments@avis.co.uk with your rental agreement number and the details of your complaint I will follow this up with customer services.
Also, if you have any other questions please let me know.
Vicki
June 30th, 2010 at 4:39 pm
Hi Marteen,
If you are referring to the new generic website, the Preferred/Online account sign in has now been moved on the top right corner of the screen, just above the big banner.
If you click on the Sign in link, the section will expand and you will be able to log on either using your online account or your Preferred details.
On the Home Delivery website however the option to sign in as a Preferred customer is currently not available.
Hope this helps but please let us know if you have any difficulties in signing in.
Many thanks
Sara
June 30th, 2010 at 4:47 pm
Hi Philip,
Glad you like the new website. With regards to your issue with the font being too small, I will forward the comment to our web designer and although I cannot promise that we will be able to fix it in the short term, we will definitely give it a go!
In the meantime, not sure if you’ve already tried that and if it could be of help, but you could use the setting on your browser to increase the size of the text. If you are using Internet Explorer, on the top navigation menu, click on view, then text size and select Largest. Other browsers have similar settings as well.
Many thanks for taking the time to send your feedback
Sara
June 30th, 2010 at 4:52 pm
Hi Fran,
sorry to hear about the issues with the previous website. I hope you will give the new website and Avis another chance when it comes to book your next rental.
With regards to the two emails not having been answered, if you could send me more details at comments@avis.co.uk, I will be happy to look into this.
Many thanks
Sara
June 30th, 2010 at 4:56 pm
Hi Martin,
Sorry to hear about the issues with your booking. If you could send us an email at comments@avis.co.uk with more details about your rental, we will take a look at it and get one of our reservation agents to get in touch and assist you.
many thanks
Sara
June 30th, 2010 at 5:05 pm
Hi Des,
thanks for your feedback on the website, glad you like it. With regards to your issue with the fuel deposit, I’ve forwarded it to a colleague who has more experience on this area and she’ll post an answer as soon as possible.
many thanks
Sara
June 30th, 2010 at 5:10 pm
Hi Pat,
Thanks for your comment.
Please can you send an email for the attantion for myself to comments@avis.co.uk with the rental agreement number and details of the rentals where this has happened so I can look into this for you. As this is not really my area of knowledge I cannot comment until I have looked into this further.
If you have any other questions please let me know.
Vicki
July 13th, 2010 at 12:12 pm
Hi Des,
Thank you for your comment and I am sorry for the late response. This is not an area that I cover so I have had to look into this for you.
At the start of the rental we obtain authorisation for the estimated rental charges, if the customer has prepaid their rental then the authorisation is for a tank of fuel. Then if the car is returned with a full tank of fuel, and there are no further charges to pay, we send an authorisation reversal request to the card issuing bank. After we have made this reversal it is then up to the card issuer to remove the original authorisation from the renter’s account.
However we have found that this does not always happen and customers have to wait until the authorisation “drops” off which usually takes about 10 days. If a customer does need to have an excess authorisation removed, you can write to our customer service team (address below) and we will fax your bank to request that the authorisation is reversed. But this is still relying on the bank to action something we have requested.
Avis UK Customer Service Team,
Avis House
Park Road
Bracknell
Berks
RG12 2EW
I hope this helps, but if you have any other questions please let us know.
Vicki
July 22nd, 2010 at 8:24 am
I prepaid for a renatal car in Malta thinking I had paid for the full cost of the car at £211.86 for 11 days.
Service at Malta was non existant, the car was a mess with scratches all over it, stained seats and smelly air con.
Arriving back home I find I have been charged another 108 euro for whats listed as windscreen cover?
After 3 weeks I have heard nothing from Avis re my complaint.
Use Avis at your peril.
IWILL NOT BE USING THEM AGAIN AND TELLING EVERYONE I KNOW ABOUT THER SHADY PRACTICES
July 22nd, 2010 at 11:46 am
Hi Trevor,
I am sorry to hear about your upset and frustrations with Avis.
Please can you email me at comments@avis.co.uk with your rental agreement number, details of your rental and any other information you feel useful. I will then look into this for you and follow up with our customer service team.
If you have any other questions please let me know.
Vicki
December 24th, 2010 at 10:02 pm
I have sent repeated complaints to Avis about being overcharged for insurance at Munich Airport avis office. But my emails get no response, and the promised replies to my telephone calls never materialized! I have escalated my complaint and a reply was promised within 3 days! surprise surprise still no reply.
At the time of the orginal booking and when picking up the car, i made it clear that i did not require any additional insurance Avis contrary to my repeatedinstructions and the sales of goods Act, feel the need to add insurance that i already have! So have repeated complaints, i feel that i have no option to let the small claims courts decide.
In line with my previous emails i have no expectation of a reply. But feel aggrieved that i can be treated in such a shabby way.
Yours Derek Housley / houslex
January 4th, 2011 at 11:42 am
Hi Derek,
Thank you for your blog comment and I am sorry to hear that you are upset with Avis.
I am afraid I cannot help you and follow up your comment with our customer service team without you rental agreement number. If you could email this to me at comments@avis.co.uk as well as the details of your rental I will look into this for you.
If you have any other questions please let me know in your email.
Thanks
Vicki