Comments on: Avis Home Delivery comes to London from 1st July 2010!

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Tue, 04 Jan 2011 10:42:17 +0000

Hi Derek,

Thank you for your blog comment and I am sorry to hear that you are upset with Avis.

I am afraid I cannot help you and follow up your comment with our customer service team without you rental agreement number. If you could email this to me at comments@avis.co.uk as well as the details of your rental I will look into this for you.

If you have any other questions please let me know in your email.

Thanks
Vicki

By: derek houslex

derek houslex — Fri, 24 Dec 2010 21:02:09 +0000

I have sent repeated complaints to Avis about being overcharged for insurance at Munich Airport avis office. But my emails get no response, and the promised replies to my telephone calls never materialized! I have escalated my complaint and a reply was promised within 3 days! surprise surprise still no reply.

At the time of the orginal booking and when picking up the car, i made it clear that i did not require any additional insurance Avis contrary to my repeatedinstructions and the sales of goods Act, feel the need to add insurance that i already have! So have repeated complaints, i feel that i have no option to let the small claims courts decide.

In line with my previous emails i have no expectation of a reply. But feel aggrieved that i can be treated in such a shabby way.

Yours Derek Housley / houslex

By: Vicki Wilson - Avis UK

Vicki Wilson - Avis UK — Thu, 22 Jul 2010 10:46:13 +0000

Hi Trevor,

I am sorry to hear about your upset and frustrations with Avis.

Please can you email me at comments@avis.co.uk with your rental agreement number, details of your rental and any other information you feel useful. I will then look into this for you and follow up with our customer service team.

If you have any other questions please let me know.

Vicki

By: Trevor Smith

Trevor Smith — Thu, 22 Jul 2010 07:24:42 +0000

I prepaid for a renatal car in Malta thinking I had paid for the full cost of the car at £211.86 for 11 days.
Service at Malta was non existant, the car was a mess with scratches all over it, stained seats and smelly air con.
Arriving back home I find I have been charged another 108 euro for whats listed as windscreen cover?
After 3 weeks I have heard nothing from Avis re my complaint.
Use Avis at your peril.
IWILL NOT BE USING THEM AGAIN AND TELLING EVERYONE I KNOW ABOUT THER SHADY PRACTICES

By: Vicki Wilson - Avis UK

Vicki Wilson - Avis UK — Tue, 13 Jul 2010 11:12:40 +0000

Hi Des,

Thank you for your comment and I am sorry for the late response. This is not an area that I cover so I have had to look into this for you.

At the start of the rental we obtain authorisation for the estimated rental charges, if the customer has prepaid their rental then the authorisation is for a tank of fuel. Then if the car is returned with a full tank of fuel, and there are no further charges to pay, we send an authorisation reversal request to the card issuing bank. After we have made this reversal it is then up to the card issuer to remove the original authorisation from the renter’s account.

However we have found that this does not always happen and customers have to wait until the authorisation “drops” off which usually takes about 10 days. If a customer does need to have an excess authorisation removed, you can write to our customer service team (address below) and we will fax your bank to request that the authorisation is reversed. But this is still relying on the bank to action something we have requested.

Avis UK Customer Service Team,
Avis House
Park Road
Bracknell
Berks
RG12 2EW

I hope this helps, but if you have any other questions please let us know.

Vicki

By: Vicki Wilson - Avis UK

Vicki Wilson - Avis UK — Wed, 30 Jun 2010 16:10:04 +0000

Hi Pat,

Thanks for your comment.

Please can you send an email for the attantion for myself to comments@avis.co.uk with the rental agreement number and details of the rentals where this has happened so I can look into this for you. As this is not really my area of knowledge I cannot comment until I have looked into this further.

If you have any other questions please let me know.

Vicki

By: Sara Bergamo- Avis UK

Sara Bergamo- Avis UK — Wed, 30 Jun 2010 16:05:20 +0000

Hi Des,

thanks for your feedback on the website, glad you like it. With regards to your issue with the fuel deposit, I’ve forwarded it to a colleague who has more experience on this area and she’ll post an answer as soon as possible.

many thanks
Sara

By: Sara Bergamo- Avis UK

Sara Bergamo- Avis UK — Wed, 30 Jun 2010 15:56:28 +0000

Hi Martin,

Sorry to hear about the issues with your booking. If you could send us an email at comments@avis.co.uk with more details about your rental, we will take a look at it and get one of our reservation agents to get in touch and assist you.

many thanks
Sara

By: Sara Bergamo- Avis UK

Sara Bergamo- Avis UK — Wed, 30 Jun 2010 15:52:20 +0000

Hi Fran,

sorry to hear about the issues with the previous website. I hope you will give the new website and Avis another chance when it comes to book your next rental.

With regards to the two emails not having been answered, if you could send me more details at comments@avis.co.uk, I will be happy to look into this.

Many thanks
Sara

By: Sara Bergamo- Avis UK

Sara Bergamo- Avis UK — Wed, 30 Jun 2010 15:47:06 +0000

Hi Philip,

Glad you like the new website. With regards to your issue with the font being too small, I will forward the comment to our web designer and although I cannot promise that we will be able to fix it in the short term, we will definitely give it a go!

In the meantime, not sure if you’ve already tried that and if it could be of help, but you could use the setting on your browser to increase the size of the text. If you are using Internet Explorer, on the top navigation menu, click on view, then text size and select Largest. Other browsers have similar settings as well.

Many thanks for taking the time to send your feedback

Sara