Comments on: Avis Home Delivery service

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Tue, 17 Jun 2008 14:32:39 +0000

Hi Richard, in response to your question about the price of the Home Delivery service, it will cost £10 for a delivery (or a collection) for locations outside of London and £25 for locations in London (i.e. with a London postcode – N, E, SE, S, SW, W and NW). I am going to post a full update in our latest blog post (to go up today).

Rob

By: Stuart Surridge- Southampton, Avis UK

Stuart Surridge- Southampton, Avis UK — Tue, 17 Jun 2008 07:46:54 +0000

Hi Richard, thank you for your comments. As of tomorrow I will be working out of the Southampton office which will be servicing the Amesbury area, give me a call on 0870 608 6361 & I’ll sort out your requirements for later this month. Thanks Stuart

By: Richard

Richard — Fri, 13 Jun 2008 23:31:55 +0000

I am a regular renter from your office in Amesbury. I have tried to book for later this month, only to find out that the office has permanantly closed. Would like to thank Cheryl & Stuart at Amesbury for fantastic customer service over the past 18 months. Despite their best efforts I will have to consider alternatives due to the increased cost of Home Delivery. Have the prices for this service been confirmed yet?

By: Isabel Buehler

Isabel Buehler — Tue, 03 Jun 2008 19:07:56 +0000

Well done, Avis – as “robert” mentioned above, this has been an offer for corporate customers only, but will surely be welcome to private customers as well. For a simple reason: people that hire a car don’t have one (to get to the rental station). Thanks again for listening to customer feedback, and I look forward to using your new service in the near future.

By: Stephen Spiers - Customer Service, Avis UK

Stephen Spiers - Customer Service, Avis UK — Tue, 15 Apr 2008 08:39:29 +0000

Elaine,

Thanks for your feedback. We don’t offer an annual insurance excess cover package but it is an interesting idea and one that I will pass on to the product development team for them to look at.

With regards to the charge for the late arrival, we include this charge as we have to keep offices open beyond their normal hours to meet customers, as we don’t want to leave people in an unfamiliar airport with no transportation. However, we do have to pay out in staff overtime and overheads. I would advise speaking to your airline to see if they will refund you this charge.

Hope this helps,

Stephen

By: elaine

elaine — Thu, 10 Apr 2008 13:32:29 +0000

I am glad you are listening to your customers in this way.
Insurance and paying for excess is my big bug bear with car hire. If you rent regularly is it not possible to take out an annual insurance excess cover package with you, similar to travel insurance. Paying per trip is so expensive.
Also I go charged by you for a late arrival of my flight to Zurich recently and dont know how I go about getting a refund, as it was BA’s fault

Thank you
Elaine

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Tue, 08 Apr 2008 15:51:08 +0000

Thanks for the feedback Robert.

Richard – good question! A Wizard number (or Customer number as we now prefer to call it) is what Avis Preferred members quote when making a booking to ensure that their preferences and personal details are automatically included when making a booking. It is also what our rental agents use to recognise who is an Avis Preferred member so that they recieve the Avis Preferred service when picking up the car. However, customers with a Wizard number may not necessarily be an Avis Preferred member and will not qualify for this service if their profile is not complete or if a Master Rental Agreement has not been signed.

If you could email me at comments@avis.co.uk with your Wizard number I can check whether you have an Avis Preferred status. If not, I can advise on how to upgrade to this level of membership if this is something you would be interested in doing.

Rob

By: richard lander

richard lander — Tue, 08 Apr 2008 11:15:12 +0000

is an avis preferred card the same as a wizard number? if i have a preferred card do i need a wizard as well? nobody at avis seems to know! and your email feedback form doesnt work!

By: robert

robert — Sun, 06 Apr 2008 07:51:44 +0000

Excellent and very welcomed news!
I myself have mentioned this number of times, here, and to the Avis office at LHR.
I know the service existed for cooperate customers only up until now, and I always thought that Avis ought to offer this, as some of your competitors do.
For someone who rents as much as I do, this can be very useful, and all we can now wait to see is that Avis don’t price it too high!