6 Responses to “Avis.co.uk website is back up again”

1. David Darrah Says:
   September 6th, 2010 at 10:16 am

   I received your invoice this morning and telephoned with my concerns that the narrative did not match what I has signed up to, in that the amount I had agreed to as accident waver etc was called “windscreen protection”. I should also say that it took 11 minutes before my call was answered. I was advised that there was an alignment problem between systems and this would under no circumstance be changed on my invoice. I would suggest that £82.80 for apparent windscreen protection is erroneous and confusing and would suggest something could be done about it.

   Otherwise I could not fault the service.

   Many thanks

2. JO Says:
   September 8th, 2010 at 9:30 pm

   Does Avis charge a surcharge for drivers over 70? I am 73 and want to rent a car in England for an upcoming holiday.
   Thanks.

3. Tim Offord Says:
   September 12th, 2010 at 10:07 am

   The car hire experience for occasional travellers like us is fairly stressful especially at airports. That is why staff training is so important. For instance, lunchtime on September 7th at Manchester airport – top floor of the multistory car park – we were kept waiting (along with another couple) for over half an hour for (pre-booked) cleaned cars to be delivered. Not a major complaint in itself, but the young man in the Avis booth with the red waistcoat and ‘We try harder’ badge never once uttered the word ‘sorry’ in our various conversations. As he personally felt the delay wasn’t his fault he obviously felt there was no need to apologise. This seems to me a quite important training point. I makes me less inclined to choose Avis again.

4. Vicki Wilson - Marketing, Avis UK Says:
   September 13th, 2010 at 8:53 am

   Hi David,

   Thank you for your comment.

   If you email me at comments@avis.co.uk with your rental agreement number and the details of your rental so I can look into this for you.

   If you have any other questions please let me know in your email.

   Vicki

5. Michael O'Donnell- Reservations, UK Says:
   September 13th, 2010 at 10:32 am

   Hi JO,

   There is no surcharge in the UK for drivers over 70.

   Regards,

   Michael

6. Vicki Wilson - Marketing, Avis UK Says:
   September 13th, 2010 at 11:20 am

   Hi Tim

   Thank you for your comment and feedback.

   I am sorry that you had to wait for your car and the service you received was not satisfactory.

   If you email me at comments@avis.co.uk with your rental agreement number and the details of your rental, I will look into this for you and pass on your feedback to the Avis team at Manchester airport.

   If you have any more feedback or questions please let me know.

   Vicki

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