Following the disruption caused by the closure of European airspace a number of customers have wanted to rent a car one-way to another country. There has been some press commentary on the levels of charges for such rentals and some unfounded accusations of profiteering. I wanted to set the record straight on this issue by explaining why Avis (and other car rental firms) have these charges in place. As a consumer, rather than an employee of Avis, I can understand that a fee of €1,000+ for a o Read More >>
Announcement blog posts
During the period of air travel disruption across Europe caused by the volcanic cloud, Avis Europe is committed to trying harder to fulfil the travel needs for all customers who have been affected. On bookings during this period,we will not be charging the non-cancellation fee (normally applicable when customers don’t fulfil their reservations and don’t cancel their booking at least 24 hours prior to pick up) so customers do not need to call us to cancel a reservation. However if customers Read More >>
Amidst the confusion that has been caused in the travel and tourism markets by the eruption of the Icelandic volcano, many consumers are in the dark about how to obtain refunds on car hire bookings they will be unable to fulfil. Here at Avis Car Hire we are happy to announce that we are taking steps to ensure our customers are not out of pocket due to the unforeseeable events of the last 36 hours. Avis will be waiving the Non Cancellation Fee that customers face if they fail to turn up to colle Read More >>
Vicki reminded me that this month is the blog’s birthday, now making it 3 years old! I still remember the day we launched it, wondering whether people would bother posting their comments or even read it at all. Thankfully the response has been brilliant and the dialogue with our customers continues to grow. Admittedly the feedback hasn’t always been positive but, even when it isn’t, it provides the opportunity for us to learn and improve so we can provide the best service possi Read More >>
We are aware that a lot of our customers start their journey with a flight and some of them may be affected by the upcoming BA cabin crew strike. If, due to this strike you need to modify your travel arrangements, here is some information on how to make changes to your car rental booking with Avis. Note from Avis BA Partnerships Team: The forthcoming British Airways cabin crew strike, starting tomorrow and taking place on 20, 21, 22 March and 27, 28 , 29, 30 March, may be affecting your car ren Read More >>
Looking at the amount of queries we receive here on the blog, and the feedback we get from our front line teams, it’s quite clear that renting a car generates a large number of questions on a variety of topics, ranging from the type of child seat available to fuel options and damage policy. Our challenge at Avis is to answer all those questions as clearly, quickly and efficiently as possible. This is why we’ve recently launched a new interactive web FAQ section on our website, which you Read More >>
As we all know business can be unpredictable and sometimes it’s hard to envisage what your future needs will be. That’s why we have developed Avis Flex; our new, fully flexible solution for corporate long-term car rental. This provides your business with a great fixed daily rental price and the only commitment from you to us will be to keep the car for a minimum of 28 days. Plus the longer you keep the car the lower the daily price. Flexibility and price aren’t the only reasons to get Read More >>
With 2010 already upon us we are pleased to unveil the upgraded Avis We Try Harder blog, including a fresh look to go with the new decade. We have been working behind the scenes updating systems so the site runs faster and along with the design improvements, helping to make it quicker and easier for you to find what you are looking for and generally making it a better blogging experience for you! We have also added links to our Twitter page, where you can keep up to date with all our latest Twe Read More >>
As part of the team at Avis London City I am proud to announce that we are now the premier car rental company for London City Airport, and will be for the next 7 years. This means that Avis now are the only car rental company with access to the main front car park and our customers do not have to take the lengthy walk to the long stay car park to collect their rental car. We are also excited as we have had a brand new office, which is situated just next to the terminal building and has a Traffi Read More >>
I am excited to announce the launch of the Avis Eco Collection, our new low emissions car group. If you choose to rent a car from the Avis Eco collection you can drive away in a brand new, stylish and fuel efficient VW Golf 1.6 TDI 90ps. The cars combined MPG is 62.8 and its CO2 emissions are sub 120, at 118g/km. Currently these cars are available at 21 Avis locations across the UK. Also to celebrate the launch of the new Avis Eco collection, we will offset the carbon offset all of the Eco coll Read More >>
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