Comments on: Driving When Tired http://www.avis.co.uk/blog/driving-tired/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Thu, 11 Apr 2013 15:10:21 +0000 hourly 1 http://wordpress.org/?v=3.4.2 By: Sabrina, Marketing UK http://www.avis.co.uk/blog/driving-tired/#comment-5815 Sabrina, Marketing UK Wed, 18 Apr 2012 17:13:17 +0000 http://www.avis.co.uk/blog/?p=2402#comment-5815 Hi Keith- Sorry to hear you haven't heard back from our customer service team. I'm also sorry to hear you weren't completely satisfied with your Avis rental. Could you please confirm when you sent your email and I will find out the status from our customer service team. Thanks Sabrina Hi Keith-
Sorry to hear you haven’t heard back from our customer service team.
I’m also sorry to hear you weren’t completely satisfied with your Avis rental.

Could you please confirm when you sent your email and I will find out the status from our customer service team.

Thanks
Sabrina

]]> By: Keith Dawson http://www.avis.co.uk/blog/driving-tired/#comment-5812 Keith Dawson Wed, 18 Apr 2012 08:24:14 +0000 http://www.avis.co.uk/blog/?p=2402#comment-5812 Hi! Nout sure if this really is the right channel for complaints but I see Avis UK site provides only a web-based e-mail channel: http://www.avis.co.uk/CustomerService ..from which the only response is the standard get-out-clauses: "THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY AS WE WILL BE UNABLE TO RESPOND" "Thank you for your e-mail which has been received by Avis. It has been automatically sent to the correct department for action and response. You will hear from us again very soon." So I have waited patiently for seven days for a response about the poor quality of the rental car provided, and now have no other channel but this to make a follow-up to my complaint. Is this how Avis tries harder (to annoy customers)? Is there a direct e-mail address to your customer service team? Thanks for trying harder! ;) Hi!
Nout sure if this really is the right channel for complaints but I see Avis UK site provides only a web-based e-mail channel:
http://www.avis.co.uk/CustomerService

..from which the only response is the standard get-out-clauses:
“THIS IS AN AUTOMATED EMAIL – PLEASE DO NOT REPLY AS WE WILL BE UNABLE TO RESPOND”
“Thank you for your e-mail which has been received by Avis. It has been automatically sent to the correct department for action and response. You will hear from us again very soon.”

So I have waited patiently for seven days for a response about the poor quality of the rental car provided, and now have no other channel but this to make a follow-up to my complaint.
Is this how Avis tries harder (to annoy customers)?
Is there a direct e-mail address to your customer service team?
Thanks for trying harder!
;)

]]> By: Sabrina, Marketing UK http://www.avis.co.uk/blog/driving-tired/#comment-5806 Sabrina, Marketing UK Fri, 13 Apr 2012 14:59:12 +0000 http://www.avis.co.uk/blog/?p=2402#comment-5806 Hi Johurul- Sorry to here this! You shouldn't have received 2 different prices unless you added any extras onto your rental when collecting your car. Could you please send your reservation details to me at: comments@avis.co.uk and I'll ask our customer service team to look into this for you. Many thanks Sabrina Hi Johurul-
Sorry to here this! You shouldn’t have received 2 different prices unless you added any extras onto your rental when collecting your car.

Could you please send your reservation details to me at: comments@avis.co.uk and I’ll ask our customer service team to look into this for you.

Many thanks
Sabrina

]]> By: Johurul http://www.avis.co.uk/blog/driving-tired/#comment-5799 Johurul Thu, 12 Apr 2012 12:13:23 +0000 http://www.avis.co.uk/blog/?p=2402#comment-5799 Avis is a rip off. I was quoted one price when I booked on the website however when I went to the rental location and returned the car I was charged double the price. I will never ever get car from avis. Avis is a rip off. I was quoted one price when I booked on the website however when I went to the rental location and returned the car I was charged double the price.

I will never ever get car from avis.

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