During the period of air travel disruption across Europe caused by the volcanic cloud, Avis Europe is committed to trying harder to fulfil the travel needs for all customers who have been affected.
On bookings during this period,we will not be charging the non-cancellation fee (normally applicable when customers don’t fulfil their reservations and don’t cancel their booking at least 24 hours prior to pick up) so customers do not need to call us to cancel a reservation.
However if customers wish to cancel or amend their bookings, they can do so online by visiting the modify your booking section of the website.
Also, any pre-paid bookings made for pickup during this period, that cannot be taken as a result of these travel disruptions, will be fully reimbursed. Customers can claim their refunds by emailing the customer service department at email@example.com
We are also offering one-way car rental for the hire cost plus the normal standard fee in France, Germany, Italy, Spain, Portugal, Belgium, Luxembourg, Netherlands, Switzerland and Austria – please book directly on this website www.avis.co.uk or call Avis UK on 08445 81 81 81.
Please note our call centres are experiencing a high volume of calls – if you call us we will make sure we answer as soon as we can.