During the period of air travel disruption across Europe caused by the volcanic cloud, Avis Europe is committed to trying harder to fulfil the travel needs for all customers who have been affected.
On bookings during this period,we will not be charging the non-cancellation fee (normally applicable when customers don’t fulfil their reservations and don’t cancel their booking at least 24 hours prior to pick up) so customers do not need to call us to cancel a reservation.
However if customers wish to cancel or amend their bookings, they can do so online by visiting the modify your booking section of the website.
Also, any pre-paid bookings made for pickup during this period, that cannot be taken as a result of these travel disruptions, will be fully reimbursed. Customers can claim their refunds by emailing the customer service department at customer.service@avis.co.uk
We are also offering one-way car rental for the hire cost plus the normal standard fee in France, Germany, Italy, Spain, Portugal, Belgium, Luxembourg, Netherlands, Switzerland and Austria – please book directly on this website www.avis.co.uk or call Avis UK on 08445 81 81 81.
Please note our call centres are experiencing a high volume of calls – if you call us we will make sure we answer as soon as we can.
April 21st, 2010 at 6:13 pm
Good to see a company taking a pragmatic approach to the volcano problem and not taking financial advantage. Good on you
April 21st, 2010 at 8:15 pm
The Volcano cost me my vacation and a lot of money. If you can now visit the website for a refund how come I had spend the time to write and spend more money to air mail you a letter requesting reimbursement, as this was your policy 2 days ago. When will I see a refund… Weeks – Months – Years ???
You need to try harder…
Mark in California…
April 22nd, 2010 at 9:12 am
Hi Mark and thank you for your post,
I am sorry that your travel plans have been affected by the disruption caused by the Volcano ash. Avis are working hard to help customers across Europe who have been stranded to get home.
I have seen that you are based in the US, if that is the case you should contact Avis in America to request your refund if you had a pre-pay reservation. Although your rental was in the UK, customer service is handled by your country of residence.
To confirm, all customers who have a pre-pay rental need to contact customer service, in their country of residence, to process the refund.
Regards
Darren