This blog post has been updated as of 9th July 2012. Please click here to see our new post “Avis payment methods – accepted credit and debit cards”. 

We get lots of enquires on payment methods when renting a car and at times the options can appear to be a bit confusing! That’s not our intention (honest!) but we do try and ensure that we get the right balance between flexibility and security. The controls are there to protect your interest as our customer, so please be patient if we ever seem to be asking loads of daft questions! So this is what you need to know:

We accept the following credit cards: Visa, Mastercard, American Express and Diners Club. The payment process of these cards allow us to pre-authorise payment when you pick up your car, with the actual payment taken at the end of the rental. This provides the flexibility to add any additional extras or charges to the final bill on top of your basic rental price. For example, you may decide to pay to drive a larger car than the one you booked. Alternatively you may decide to add Fuel Up Front, Premier Cover (or alternative product in other countries), Avis GPS, additional driver and/or baby seats. This is also required in case the car is damaged or if the car needs to be refuelled and the Fuel Up Front option hasn’t been purchased.

The cards we do not accept are Visa Electron, Solo, Switch and Maestro. Their rules are different. Pre-authorisation cannot be obtained, only specific authorisations for exact amounts when you pick up the car. This means that payment would have to be made at the start of the rental transaction resulting in subsequent payment and acceptance issues if additional charges accrue.

I don’t want to complicate the payment process even more but it’s worth noting that aside from the credit cards I have listed, we do accept Visa debit cards in most countries, as their processing rules are the same as Visa credit cards. This rule does apply in every country across the world (Spain is the most notable exception).

Hope this helps but feel free to blog if you have any comments or questions! Again, safeguarding our customers interests is of primary concern to us in addition to offering you all “we try harder” style great service!

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386 Responses to “Information on accepted credit cards”

  1. Peter King Says:

    We had a very sucessful rental from Avis in Spain last Summer, using our Visa debit card and are visiting Italy this year.

    Since last Summer we have discovered that some car hire firms do not accept debit cards and have made contact with Avis to check the position. The email reply today states that: “Please, kindly note that at the moment our policy is to request a credit card when collecting the car.”

    This would seem to contradict what the posting above says. Furthermore, our card was accepted in Spain so why should it not be in Italy ?

    If this really is a problem for Avis, why can there not be some other procedure for the increasing numbers of us with debit cards ? Or does Avis not care for our custom ?

  2. Rob White- Marketing, Avis UK Says:

    Hi Peter, it appears you have highlighted a bit of a gap in our training. Somewhere along the lines it appears that some countries have assumed that Avis only accepts credit cards and that Visa debit does not in fact fit into this category. Having highlighted the issue you have raised with our Director of Customer Payment at Avis Europe, she has assured me that most countries across Europe, the Middle East, Africa and Asia accept Visa debit card. She will put a communication out to the entire business to ensure that all members of staff are aware of this. When this is done I will update the blog post above to reflect this information.

    Once again thank you for highlighting this to us and I apologize for any misunderstanding.

    Rob

  3. Chris Lowthorpe Says:

    Hi there. A quick question, I keep my credit cards with a low limit to avoid temptation! Can I pay for my car rental in the US with a Visa Debit? Thanks, Chris

  4. Rob White- Marketing, Avis UK Says:

    Hi Chris, I’m really sorry for the late reply on this. I just needed confirmation from the US! Anyway, in answer to your question, yes Avis accepts Visa Debit card in the US.

    Have a great rental!
    Rob

  5. Chris Lowthorpe Says:

    Thanks Rob, no worries!

    One thing, if I opt for Pay Later I presume an amount will be blocked on my card for the rental? Will a deposit also be taken? If I opt for a Pay Now voucher will I pay a deposit too? If so around how much?

    Thanks, Chris

  6. Robert Says:

    Chris,
    “Pay now” means pay now, and “pay later” mean pay later…

    If you opt for pay later, nothing will be debited from your card, and you are free to cancel the booking at no charge.

    If you opt for “pay now”, your card will be charged the full amount in advance of the rental.
    You can make changes (if they have the availability), but you cannot cancel the booking I believe.
    Advantage is, that if you know your dates are secure, you pay less using the pay now option.

    Regards,
    Robert

  7. Robert Hamilton Says:

    As I get a better exchange rate through my Visa card, I prefer to pay for my car hire in the “local” currency. How can I “default” my preferences so that I do not have to continue to opt out at each hire.

  8. Peter Greenough - Head of Customer Support, Avis UK Says:

    Hi Chris,
    Yes an amount would be authorised if the pay later option was chosen. The amount would cover the rental charges plus any extras and a fuel amount. It would not be billed to the card until the end of the rental. If prepay was used, an amount would again be authorised covering fuel and any extras, and nothing billed until the end of the rental.

    Regards
    Peter

  9. Robert Says:

    Thanks for clearing that up Peter.
    I had it wrong then.
    I thought that when one uses “pay now” the CC is debited prior to the rental.

  10. Rob White- Marketing, Avis UK Says:

    Hi Robert Hamilton (sorry to sound all formal with the surname but there have been too many Robert’s commenting on this blog post!). Unfortunately it is not possible to default your preferences for “local” versus “home” currency. However, you should be offered this choice every time you pick up your car. Sorry I could not be of greater help in this instance but I welcome any feedback you may have.

    Rob

  11. Robert Says:

    Should I go away…? :-)

  12. Rob White- Marketing, Avis UK Says:

    No, we need all your great advice and feedback! I’m sure we’ll find a way to cope with all the Roberts!

  13. Robert Says:

    Right, I will stay then! :-)

  14. Becky Says:

    Hi

    So I can use Visa Debit – great! How much is the excess for a days rental in th UK?

  15. Rob White- Marketing, Avis UK Says:

    Yes you can Becky! :) In the UK the excess is £600 although you can reduce this to £100 by opting for our Premier Cover product which is priced between £12 and £15 for the day (depending on car size). With Premier Cover you’ll also get a free additional driver and Super Personal Accident Insurance.

    Rob

  16. Dan Says:

    Hello,
    I really need to book a car for four days in march, i have a visa debit card can i pay with this?

    How does the deposit work?? is there a way to minimise the deposit as on a tight budget??

    thanks

  17. Joe H Says:

    Have just returned from Germany having used your Friedrichshafen airport office. I was invoiced for a “winterisation fee” of which I had no prior knowledge nor was this explained to me by your employee there at the time. I have raised this issue with your customer services in UK who have, after my protests, refunded this charge. You should be aware that on boooking there is no mention whatsoever of this potential fee and at the destination office no mention is made of this. You are simply handed a German language document “to sign for the car” without any mention or explanation of additional fees, charges etc. The English version should be the document presented for signature and thoroughly explained. After a tiring journey with young children you are not looking to delay your journey and are vulnerable to sign whatever is presented in good faith. The whole process has left a bitter taste and it is obvious that there is a lack of transparency with the booking process. I am astonished that a company such as Avis could operate such methods to capitalise on unsuspecting travellers. All that was needed was a full explanation of the rental terms. I hire cars maybe 3 or 4 times a year for family holidays and have used competitors without incident. Despite having had a refund I would certainly avoid using Avis in the future and feel completely let down by what I perceive to be sharp practice.

  18. Rob White- Marketing, Avis UK Says:

    Hi Joe H, I have to admit I was a bit baffled by this one. It turns out that, in some certain regions of Germany, it is the law for certain cars to be fitted with winter tyres. However, Avis is not legally obliged to fit winter tyres to the car and it is therefore the customers responsibility to request this. For this reason it is not included when you make a booking but the fact that it is a legal requirement will be stated to you when you pick up the car. Like you, I have to admit that perhaps it is not the fairest way of doing this. As a company we have always been committed to being as fair and transparent as possible and this looks like an area where we need to do better by either, including it in the price or, as a minimum, make customers aware of this when they make a booking. I promise I will look into what we can do to make things a little more clearer.

    With regards to the rental agreement, the rental agent should be performing what we call a “contract review” where the rental agent goes through each item on the agreement to explain exactly what this is. Clearly this did not happen in this case and I will feed this back to Germany.

    I am really disappointed that you feel so badly let down by us. I can only assure you that this does not reflect our service in general and I strongly believe that we have the most committed, customer orientated service out there. But then that is ultimately for our customers to decide and, while you are understandably intent on looking elsewhere for your next rental, we remain committed to taking your feedback and using it to improve.

  19. Rob White- UK Marketing Says:

    Hi Dan, yes you can pay with a Visa Debit card. We won’t take a deposit as such but at the start of the rental we will gain authorisation for the estimated charge that is signed for at the start of your rental agreement (the estimate is based on the rental length, the time and mileage charge, the excess waivers accepted, any additional charges and fuel). This is held against your account therefore limiting how much you can withdraw by this amount. So in many respects it could be seen as a deposit. However, your account will only be physically debited when the final amount is calculated at the end of the rental.

    Let me know if you need any further clarification.

    Rob

  20. Jonas Says:

    Hi, one quick question please:
    Me and my father need a car for a week, but I’m not 23 yet, so my dad would be the driver.
    But I’m the one with a credit card, he doesn’t have one(nor any other accepted cards).
    Is it possible for us to rent a car next week on my father’s name but with my credit card??

    Thanks!
    Jonas

  21. Stephen Spiers - Customer Service, Avis UK Says:

    Hi Jonas,

    As long as you are both present to collect the car, there should be no problems. Please remind your father that he will need his full UK licence (photocard and paper counterpart) as well.

    Stephen

  22. Jonas Says:

    Thanks for the quick reply, Stephen.
    My father doesn’t have a full UK licence as we are both German.
    He will bring his German licence though plus a so-called international licence, which is basically only a translation. Both licences do have a photo.
    I assume that should do??

  23. Stephen Spiers - Customer Service, Avis UK Says:

    Hi Jonas,

    Sorry for the confusion. Your German and international licences will be fine.

    Stephen

  24. Karen Kelly Says:

    Hi.. we need to hire a car for 3 days this weekend.. My dad will be the one driving as Im 24 and have had my licence only 10 months so believe I cant hire a car yet? My dad holds a paper licence, Is this ok to use as he hasn’t had to change to photo driving licence due to no address change. Also I need to pay by my visa debit card as we dont hold credit cards is this also ok? what ID do we need to present at time of collection if the answers to all my questions are mean we can hire a car? Thanking you

  25. Rob White- Marketing, Avis UK Says:

    Hi Karen, your Dad’s old driver’s licence is fine and it is fine to pay by Visa Debit card (although I’ll need to double check if your rental is outside the UK as there maybe some countries that do not accept it). You’ll need to present both the driver’s licence and the debit card when collecting your car.

    Anyway it sounds like you should be good to go! :)

    Let me know if you have any other questions.

    Rob

  26. Karen Kelly Says:

    Hi Rob thanks for the quick reply… We will be travelling to ireland on Saturday and will need to hire at Dublin airport.. Is this still ok??

  27. Rob White- Marketing, Avis UK Says:

    Hi Karen, this is fine for Dublin Airport as well!

    Have a good one!

    Rob

  28. Michael Marsh Says:

    Hi, just need clarification regarding an answer given to Dan about deposits. I am travelling to Ireland in July, and have pre-paid and have received a voucher by email.

    At the bottom it says bring a credit card. I also only have a debit card but am wondering what fees are held against the card when I collect the car?

    The mileage is unlimited and I don’t want any extras etc. I think the excess was £1000 or something is it this which is held against the card?? or some other amount. I am using the car for holiday purposes and need to know my withdrawal capacity in advance really.

    Many thanks… Michael

  29. Rob White- Marketing, Avis UK Says:

    Hi Michael, the amount held against your card will be the amount you will be expecting to pay at the start of the rental plus fuel. This amount usually includes unlimited mileage, vehicle damage and theft cover, taxes and any extras. The excess amount will not be held against your card.

    I hope this makes sense but let me know if you need any further clarity!

    Rob

  30. Mike Stubber Says:

    I have been told twice by Avis customer services that Avis no longer accept Diners Club charge cards. I have asked Diners and they don’t know what is going on, they tell me that they have not been informed by Avis of this change. What’s going on? Do Avis accept Diners cards or not!

  31. David Says:

    I’m going to Israel tonight – and have a PREPAID mastercard (it works as a mastercard, but with the numbers not raised off the card).

    If i prepay here, how much is held on the mastercard?

  32. Rob White- Marketing, Avis UK Says:

    Hi David, you can pre-pay using your prepaid Mastercard where only the cost of the rental price you are quoted will be debated. However, you will need to present a credit card (or Visa Debit card will do) when you pick up the car in case any additional costs are accrued during your rental. We cannot accept a prepaid Mastercard due to the way these cards work and the agreement we have with Mastercard.

    I think this answers your question but if you are still uncertain I would suggest calling our reservation centre on 08445 81 81 81 given the limited time you have.

    Rob

  33. Martin Nunn Says:

    I live in Ukraine and want to hire a car in Italy. I have asked our local Avis branch if I can pay by MasterCard Electonic but they cannot give me a specific answer apart from … you can pay by MasterCard… or you can pay in cash with a security deposit of Euro 850… Please will you confirm whether I can pay using a MasterCard Electonic Card and if not what the alternatives are. I not that Visa Electronic Cards are not accepted and assume that the same applies but please would you confirm this

  34. Rob White- Marketing, Avis UK Says:

    Mike, Martin, I am sorry you have found it difficult to obtain the answers you need. I will raise this with our Reservation and Customer Support teams to ensure that all team members are clear on our policy on Diners Club and Mastercard Electronic. So, in answer to your questions…

    Mike – We do accept Diners Club but currently only on ‘Pay Later’ bookings, not pre-pay bookings. We are in discussion with Diners Club about the possibility of making this available for pre-pay bookings as well.

    Martin – unfortunately we do not accept Mastercard Electronic. We do accept Visa, Amex, Mastercard (asides from Mastercard Electronic) and Diners Club (although note what I mention above that we do not accept Diners Club for pre-pay bookings).

    Let me know if you have any other questions or if you require any further clarity.

    Rob

  35. James C Says:

    Hello!

    I am looking to hire a car in Tenerife (South airport) from 20-29th of this month. However, I do not have a credit card. Would it be possible to use a Barclays Connect Visa Debit card please? I presume Maestro is not possible?

    Another option is to use the credit card of my girlfriend as the guarantee. Would this be possible? She has a Swedish license but will not likely be driving.

    As I am leaving the UK tomorrow, I would appreciate it if you would be so kind as to respond asap.

    Many thanks for your time.

    Kind regards.

  36. Rob White- Marketing, Avis UK Says:

    Hi James C, your Barclays Connect card will be fine! Have a great trip to Tenerife and let if you have any other questions before you go.

    Rob

    ++++++
    Edit: Please note that since this comment was posted Visa Debit card is currently not accepted in Spain due to issues with the way payment is processed. However, we are working on a solution.

  37. Martin Nunn Says:

    Thank you, good job I checked
    I have forwarded your answer to Avis in Ukraine

    Best regards

  38. James C Says:

    Thanks Rob!

    Could I use my Maestro card to pay online for the actual car hire, but use the Visa debit card at the car rental desk for the deposit? How much would I have to have available in my Visa debit account when I collect the car at the airport?

    Also, is it still not possible to use Maestro at all for the deposit?

    Thank you once again for your help Rob- this blog is a very good feature!

    Best regards,

    James

  39. Rob White- Marketing, Avis UK Says:

    No problem and thank you for the kind feedback!

    Unfortunately, we do not accept Maestro as a method of payment. You can pre-pay with your Visa Debit card though and present that at the rental counter. Having spoken to my colleague at Avis Tenerife, I am told that between €100-€200 will be held against your card when you pick up the car.

    Does this help?

    Rob

    PS – these are questions that many customers are asking on this thread. Looks like you’ve inspired a topic for another blog post!

  40. John Says:

    Hi,

    We are travelling to Ibiza in May and looking at hiring a car from
    Avis at the Airport. Getting a really good price on the rental but, given
    we have a limited budget, the website does not tell me what any
    other charges are. I have tried e-mailing customer services a couple of times
    and got replies but I’m not sure they understand what I’m asking.

    Here we go then……..
    As I understand it – we can ‘pay now’ for the rental and also pay the ‘extras’at the Airport using my wife’s
    VISA debit card.
    The Vehicle Damage Excess and also the Vehicle theft excess on the car are both 570 Euro.
    This will be taken as an ‘authority’ on my wifes card when we pick the car up.

    How much does it cost to reduce the excess on Damage and also Theft ? If I pay both of these, will
    any ‘authortity’ be taken on the card ?
    I really think that this sort of information should be on the website when you book….
    If you can tell me the price of snowchains for Ibiza in May – why not the additional insurance options ?

    Also – the rental station closes at 11.00pm but offers an out of hours drop off – is there any charge for this ?
    Again no indication of this on the website.

    Thanks

    John

  41. Rob White- Marketing, Avis UK Says:

    Hi John, the amount that will be held against your card will include unlimited mileage, vehicle damage and theft cover, taxes (i.e. the basic rental price) plus any extras and a deposit for fuel. We do not, however, put a hold on your account for the excess amount.

    The price of eliminating the excess is between €16.82 per day and €29 per day, dependent on the car size. If you let me know what car size you are planning to rent then I will post the exact price for you.

    Finally, there is no charge to return the vehicle outside of office hours.

    I apologise that this information was not more accessible for you. It is something we are looking to improve on the website so your feedback is greatly appreciated.

    Rob

  42. John Says:

    Thanks for the prompt reply Rob !

    We want to hire a small:economy car – 5 door (example is a Corsa) for 13 days – 25th May to 6th June. We plan on ‘Pay Now’ so the rental would be paid up in advance.

    John.

  43. Rob White- Marketing, Avis UK Says:

    No problem John. The price per day to eliminate your excess for a Small: Economy car would be €16.82 per day. Unfortunately, this product is only currently available at the counter. You can pre-pay for the price you have been quoted on our website and add this on when you arrive are at the rental counter.

    Does this answer your question? Let me know if you need to know anything else.

    Rob

  44. John Says:

    Thanks for the information Rob.

    Just a little disappointed that it costs 30% more than the actual rental so the baseline price is more than doubled. I would not have been a happy bunny finding that out on arrival.

    Thanks again.

    John

  45. Trevor Hamilton Says:

    I will be travelling to alicante in June and intend to rent a car for 8 days. I will be paying for the rental online before I arrive plus any additional cost required. I am aware that my credit card will be swipe for a deposit. Can you let me know how much this will be if known or provide some estimate of the cost. Also would there be any other additional cost which will still requires payment at the counter.

    Thanks

  46. Rob White- Marketing, Avis UK Says:

    Hi Trevor, as you will be pre-paying for your rental, we will only put a “hold” on your account for any additional extras you take at the rental counter plus an amount for fuel. A full explanation is available on the blog post http://wetryharder.co.uk/?p=393.

    Does this give you the information you need? Let me know if you need any further clarification.

    Rob

  47. philip Says:

    Hi Im going to italy and need to hire a car i have a visa electron card can i use it as the deposit to collect a car also do you know the deposit amount,if the answer is no can i use my sisters creditcard but she is a non driver
    many thanks

  48. Rob White- Marketing, Avis UK Says:

    Hi Philip, unfortunately we do not accept Visa Electron for the reasons stated in the initial blog post above.

    Some locations have a differing policy on deposits but in general we will hold against the basic rental price you would have been quoted for at the time of booking (usually includes time and mileage of the rental, Vehicle Damage Cover, Vehicle Theft Cover and any applicable taxes) plus the price of any additional extras you opt to add to your rental at the rental counter (e.g. excess waivers, additional driver, etc). We will also put a hold for the estimated cost of a tank of fuel. If you could let me know which location in Italy you are planning to rent from, then I will confirm exactly what the policy is for deposits and what their policy is on accepting a non-driver’s credit card.

    Rob

  49. John Says:

    Thought I’d better just double check again !
    We are paying in advance on the website for a rental.

    1)Will Avis (Ibiza Airport) accept a VISA debit card in my wifes name (non driver) for payment at the counter.

    2) From reading the ‘other’ blog – the amount taken/held at the counter will be for fuel and any extra’s we take but the amount of the excess (570e) will not be held against the card ?

    Thanks again.

    John

  50. John Says:

    I feel the responses on here reagrding “the deposit” have been in a “beating about the bush” sort of way. Why can’t we have a direct reply. Rather than a pre-scripted comment.

    I realise there is much money to be made from the extras/insurance etc, which is why we are not getting a direct answer.

    The question is: If we pre-pay online, and don’t want extra insurance or anything else and the fuel is included, then there is NOTHING held on the card CORRECT YES or NO?? Please just answer with yes or no. Because all with have had so far has been a scripted comment with no direct answer, which is what has caused so much confusion on here.

  51. Rob White- Marketing, Avis UK Says:

    Firstly, John in comment 49, I am just waiting for clarification on our policy in Ibiza and I will post a response as soon as I get some info.

    To John in comment 50, if you pre-pay online and you don’t opt for any of the extras at the rental desk then the only thing we will hold against your card is a deposit for a tank of fuel. However, I should note that this is the general rule and there are some countries/locations whose policies are slightly different. If you can let me know which location you are planning to rent from then I can give final confirmation on this for you.

    Rob

    PS – I’m really sorry if some of my responses sound scripted. I thought it was the clearest way to explain our policy but I appreciate that perhaps I could have been a bit clearer. We actually recently wrote a blog post that explains our policy that you might find of interest: http://wetryharder.co.uk/?p=393.

  52. Tony Downey Says:

    iam desperately looking for a car at limoges airport on 9th june for 2 days, but im having the credit card problem. I have a solo card, a visa electron card, i also have a prepaid credit card with cashplus, who have assured me that they have activated the card to be used with car hire, i seem to be getting conflicting views and need some clarification before booking can i use my pre paid credit card ( mastercard)

    thanks

  53. Colin Mortlock Says:

    For several days I have been trying to make a booking online with my Avis Shareholder discount card and having gone through all the booking process, I am unable to complete the booking because there is no “confirm/accept booking” button appearing on my screen. I have tried many times including on different computers but always the same problem. I have sent numerous emails using the Avis contact details but have no reply from Avis. What I have got is the automatic acknowledgement messages. Some of them dated from more than a week ago. Surely some one is trying to make a booking should receive better help and service from Avis. I have tried also making the same booking without using the Avis shareholder discount wizard number and it appears that the “confirm/accept booking” button did appear. What should I do ? Please response to this because now I am running out of time before I need the car. Thank you.

  54. Tony Downey Says:

    just to add to my previous comment, can I not just pay extra to eliminate the excess charge and leave a small cash deposit for fuel etc

  55. Tony Downey Says:

    and just to add again..( as you can see im desperate having already booked flights and rooms) my mother would happily pay over the phone for the rental and allow her card to be used as the deposit….please tell me this is allowed

  56. Mike Reynolds Says:

    like comment #53 I have had major difficulty booking over the past few days. What is the status of your system “problems”. Do you suggest I try again ? and can I be assured that I will only be billed once. Everytime i try to book i get to final screen but receive no confirmation/voucher etc. I have contacted my credit card provider in an attempt to avoid billing problems.

  57. Rob White- Marketing, Avis UK Says:

    Colin, Mike, I have logged your issue with our IT Service Desk but I do not yet have a status of a resolution. In the meantime I have forwarded your questions to the reservation team and have advised them to get in touch with you urgently to help you make your booking and/or answer your reservation questions.

    Tony – I am just checking up on the answer to your questions and will post a response as soon as I am clear on all the answers.

    John – we have checked up on your questions and unfortunately Ibiza Airport will not currently accept your wife’s Visa debit card. On your second question, I can confirm that we will not put a ‘hold’ for the excess amount. What you say is correct, what we will ‘hold’ for is the cost of the rental (i.e. the price that you booked at plus the price of any additional extras you opted for at the rental counter) and the cost of a full tank of fuel.

    Let me know if you need further clarification or if there is anything I can do to help.

    Rob

  58. Colin Mortlock Says:

    Dear Rob,
    Thank you so much for stirring up your IT Department so that I have just been able to complete the booking that I have been trying to make the whole week. You have restored my confidence in Avis!!! Best Wishes
    Colin

  59. John Says:

    Thanks for the reply Rob – it would have been useful to have been told this on 21st April when I asked the same question !

    I am assuming then, that Ibiza operates differently from mainland Spain as Peter in post 1 has succesfully hired from Avis in Spain using Visa Debit.

    Oh well, cash rental in resort, no cards involved as we did last year.

    John.

  60. Rob White- Marketing, Avis UK Says:

    Ah progress Colin! That is great news and once again I apologise for the frustrations you experienced.

    Hi John, I apologise I did not make this clear before. I must have missed that part of the question.

    In general we do accept Visa Debit card but there are some locations that do not. This is an area we are working on to ensure that this policy is more consistent across our locations.

    Rob

  61. Rob White- Marketing, Avis UK Says:

    Hi Tony, unfortunately none of the options you suggest comply with our policy at this location. But I understand your plight. If you like I can ask someone from our reservation team to contact you and see if there is anything else we can do to help?

    Rob

  62. Tony Downey Says:

    Rob, im getting desperate now, i have used avis plenty of times using my debit card, in spain and other places and i never even considered there would be a problem in France. I thin I understand how and why a credit card is needed, although I do not see why my mother ( same surname) cannot pay over the phone and allow her card to be used as security. It would be great if somebody could contact me, but not just to tell me what you have said and tell me i need a credit card…please bear only good news :-}.

  63. Dave Mather Says:

    Hi Rob
    hope you can help , I am flying to italy in september can you confirm if I can hire a car using a Visa Debit card from Rome CIAMPINO airport, I plan to prepay, and as I dont hold a credit card am a little worried to book and then not be able to pick the car up, cheers dave

  64. Rob White- Marketing, Avis UK Says:

    Hi Dave, yes we accept Visa Debit card at Rome Ciampino.

    Have a great time in Rome!

    Rob

  65. Dave Mather Says:

    Hi Rob
    many thanks for your reply I recieved an email from Maxiema Lager confirming same, keep up the good work this blog is a brilliant idea
    cheers
    dave

  66. Jason Johnson Says:

    Hi Rob
    Could you advise if a Visa Debit Card will be accepted at Nice Airport for Car Hire?

    (This is a standard Visa debit – not Maestro or Solo).

  67. Rob White- Marketing, Avis UK Says:

    Hi Jason, yes Visa Debit is accepted at Nice Airport.

    Let me know if you have any other questions. Have a great trip!

    Rob

  68. Jason Johnson Says:

    Rob,

    Thanks for the response, it has resolved one of the holiday headaches. Slightly off this topic, could you explain why the same fleet group is quoting £298 on the UK website, and £258 on the French (avis.fr) (same location, dates etc.). Also if I live in the UK does this stop me booking directly onto avis.fr?

  69. Paul Greenan Says:

    Hi Rob
    Just looking confirmation that im going to be ok arriving at Nice Airport with my Nationwide visa debit card . I dont have any credit cards other than the bedit card i mentioned .
    Thanks in advance

  70. Rob White- Marketing, Avis UK Says:

    Hi Paul, your Visa Debit card will be fine at Nice Airport.

    Have a great trip!

    Rob

  71. Roger Says:

    I’ve been trying to use my shareholder discount card to make an internet booking for Spain but the price being displayed is without any discount. Until now (4 years or so) I have had no problem and the price has been discounted as I would expect. I’ve tried both the UK and US sites but they both do the same thing. What is going on?

  72. Rob White- Marketing, Avis UK Says:

    Hi Roger, I’m sorry about this. Would you be able to email me at comments@avis.co.uk with the date/times, car category and location you are trying to book so I can run a few tests to see what the problem is? In the meantime I will forward your query on to the reservation team to see if they make this reservation for you with the appropriate discount.

    Rob

  73. Roger Says:

    Hi Rob,
    Thanks for sorting this out – although I am concerned that the AWD simply vanished from my profile. I can now make the booking and get the discount – BUT it won’t accept the Ryanair flight number FR8351. Irritating!

  74. Rob White- Marketing, Avis UK Says:

    Hi Roger, I’m glad it’s been resolved although it is shame that this flight number issue seems to have arisen! I will raise this with our IT Service Desk to investigate.

    Rob

  75. Nigel Coote Says:

    Hi
    Planing a trip to Fuerteventura next year.
    I dont have a cridit or debit card of any sort. Is there any way to pay and get a good deal
    ?pay before we go and pay extras there.

  76. Jason Johnson Says:

    Hi Rob,

    Sorry t go back to this one but thought it may have been lost over the last few days.

    Could you explain why the same fleet group is quoting £298 on the UK website, and £258 on the French (avis.fr) (same location, dates etc.). Also if I live in the UK does this stop me booking directly onto avis.fr?

  77. Rob White- Marketing, Avis UK Says:

    No problem Jason and I apologise for the lack of reply Jason. We’ve been a bit inundated the past 2 weeks! The prices advertised in different countries can vary due to what the local competition is doing. Therefore a price difference in a specific market can be necessary in order to stay competitive.

    There is no reason why you cannot book on the French website although please be wary of the exchange rate and the charge your bank will apply to convert this currency into Euros. You may find this works out less favourably.

    I hope this all makes sense.

    Let me know if you have any other questions.

    Rob

  78. Rob White- Marketing, Avis UK Says:

    Hi Nigel, it is possible to pay by cash at this location although I should advise that, even if put the request into your booking, various checks will still be required when collecting the car. I would suggest calling our reservation centre on 08445 81 81 81 as they can provide full advise on this and add the request into the rental.

    Rob

  79. Carolyn Gregory Says:

    Hi
    We are going to Portugal on Sat.5th July 08
    I have pre-paid for the car hire
    through Thomas Cook
    However we do not have a credit card ,can you tell me if I will need one to complete the hire details ?
    I have a Visa Debit Card or cash
    Thanks Carolyn

  80. Rob White- Marketing, Avis UK Says:

    Hi Carolyn, would you be able to let me know which location you are renting from so I can double check whether your Visa Debit card will be fine?

    Rob

  81. Rob White- Marketing, Avis UK Says:

    Hi Carolyn, I got your email! I can confirm that Visa Debit will be fine at Faro.

    Have a great trip!

    Rob

  82. Robert Murray Says:

    Hi I recently hired a car pre-payed for a holiday in Italy & switzerland in Sept, The car has to be collected from the depot in Bergamo, Italy, And I`m worried mu Visa Debit Card Will not be acceptet at this location, could you clarify this for me please
    cheers.Robert

  83. Rob White- Marketing, Avis UK Says:

    Hi Robert, using your Visa Debit card at Bergamo will be fine.

    Have a great trip!

    Rob

  84. Andy Says:

    Hi Rob

    hope you can advise regarding my possibilities. . . .

    my girlfriend and i are travelling to the USA , end of august. pickup cleveland hopkins, drop off chicago o’hare.

    she is young driver at 21. licence held for 3.5 years

    we both have credit cards, although mine only has £100 limit.

    i am happy to do all the driving, if she doesn’t actually need to be on the agreement.

    i would also rather ‘pay-now’ for the hire, to free up card funds.

    what would be our best option as primary driver and payment means please. ??

    thanks in advance
    Andy

  85. Jessica Robinson Says:

    Hi,

    I hope that you can help me cos I’m at my wits end!

    My partner and my family are going to spain in August 2008 and need a hire car for a week.

    In the past, I have hired a car from Bilbao airport using my visa debit card even though it is my partner who is the driver of the vehicle. I do not drive myself.

    This year we aare looking to hire from Alicante and I cannot find a car to hire using my card. They all say that it has to be in his name. Problem: he doesnt have a debit card.

    Is there any way around this problem?

    I appreciate your help.

    Regards, Jessica.

  86. Stephen Spiers - Customer Service, Avis UK Says:

    Hi Andy,

    We’ve been speaking to Avis in the US for you and this is the information they have returned with:

    Young drivers under 25 can rent if they have a credit card (not debit) in their own name and the additional under age fee is $25 per day per person. However, you don’t state if you are under 25 as well.

    The credit card must be able to hold at least the total estimated rental charges plus 40%. This is the rental charges plus tax, surcharge, fuel options, insurance and under age fees.

    From your comment, £100 may not get you where you need to be, but this would depend on car size, length of rental and other factors.

    I hope this helps,

    Stephen

  87. Stephen Spiers - Customer Service, Avis UK Says:

    Hi Jessica,

    I’ve spoken to Alicante and Avis Spain no longer accept Visa Debit at all. They’ve said that if you have a credit card and your partner wants to drive, there is no problem but they no longer accept a Debit card.

    Stephen

  88. Andy Says:

    Thanks for the reply stephen. :-)

    Do you have email address i can contact you on please ??

    Regards
    Andy

  89. Stephen Spiers - Customer Service, Avis UK Says:

    Hi Andy,

    You can contact me at comments@avis.co.uk.

    Stephen

  90. Rob Mc Says:

    Hi I was wondering if someone could help with a really urgent enquiry. I am looking to hire a car in France this Thursday. I so have a credit card but think there is only £50 left in the credit limit. I need to know if this will be a problem when picking up the car? when they swipe the card will I need more in my account? By the time I return the car a week later I will have been paid, so in the eventuality anything happens to the car I can transfer sufficient funds.

    Could someone help with this as is a major worry at present!

    Thanks
    Rob

  91. Rob White- Marketing, Avis UK Says:

    Hi Rob Mc, it depends on how we will need to hold against your card. If you have pre-paid for your hire car then we will generally only hold for the any optional extras (e.g. GPS, excess waivers, baby seats, etc) plus a deposit for fuel. If you forego the optional extras then the £50 credit limit will be able to cover the fuel deposit.

    If the rental is ‘pay on return’ then we will to hold for the full of the basic rental price quoted at point of booking and this is in addition to what I outlined above. It is unlikely that a £50 credit limit will be able to cover this. If your credit card is not able to cover the amount we require to hold then our system won’t allow us to process the reservation.

    Does this provide the clarification you need. Let me know if you have any other questions.

    Rob

  92. yorkshire pudding Says:

    Hi
    Can you do a comprehensive list of places that DO NOT REQUIRE credit cards to hire car next yr. Thanking you in advance

  93. Lauren A Says:

    Hi,
    I am just about to book car hire from you for 11 days and for the credit card that you need to pick it up is in my name and not my fiancés (and he is the only driver as I do not). Is this a problem? I will be paying for the car hire on my Visa credit card and will be travelling with him all the way…
    Also we want to take the car to france, and i read on the main website we would have to buy additional cover, any ideas roughy what this would cost a day?
    Many thanks,
    Lauren

  94. Rob White- Marketing, Avis UK Says:

    Hi yorkshire pudding, sorry for the late response. I’m trying to see if there is a list readily available. I assume you are essentially asking which countries accept Visa debit card?

    Rob

  95. Lauren A Says:

    Sorry to expand on my question – I will be hiring from the Liverpool street office in the UK and we will be travelling to France in it, thanks!

  96. Rob White- Marketing, Avis UK Says:

    Hi Lauren A, it is fine for you for to use your credit card. You just need to make sure that both yourself and your fiancés are present to sign the rental agreement when you pick up the car. I should also make you aware that, as the rental is going on your credit card, you will be responsible for all costs of the rental despite not being the driver including if the car is damaged (up to the excess of course).

    Let me know if you need any further clarification.

    Rob

  97. Amy Says:

    Hi Rob,
    I want to book a hire car from Rodez airport (Ford Focus size) picking it up on Saturday, and dropping it back the following saturday. can i reserve it on line with a visa debit, and then present my visa debit at the counter when I arrive? if so, how much money needs to be on the visa debit card?

  98. Brendan Says:

    Hi. My partner and I are flying to Rodez Airport, France on September 20th, and need to hire a car there until September 27th. Neither of us have credit cards but my partner has a Visa Debit Card, and we are very worried we may not get a car at all.
    We want to bring the excesses for damage and for fire and theft down to 0 or the minimum possible.
    Could you tell us:
    A. Can we get a car booked out?
    B. Who will be insurance covered to drive the car, both of us or just my partner?
    C. What is the approximate amount of money that needs to be on the visa debit card?
    D. Is the above sum taken off the card i.e. not accessible to teh card owner until the car is returned?
    Thanks in advance.

  99. yorkshire pudding Says:

    Hi Rob, sorry for not coming back sooner. I have maestro card only. Can I not pay cash for the excess etc also?
    There must be literally thousands of people in same position. Its really stressing me out!
    My son has visa electron is that any good?

  100. Rob White- Marketing, Avis UK Says:

    Hi yorkshire pudding, I see what you’re asking. Unfortunately we do not accept Maestro or Visa Electron. Our policy on cash really depends by the country of rental. Have you got any locations in mind?

    Rob

  101. Rob White- Marketing, Avis UK Says:

    Hi Amy, Brendan, I’ll answer your questions combined as you are asking about similar things.

    Firstly, Visa debit card is fine for both booking and presenting at the rental counter(as long as it is not Visa Electron). The amount held against it will be the cost of the basic rental that you were quoted for when you booked (unless you pre-paid, in which case this does not apply as payment has already been taken) + any extras you opt for at the rental counter (e.g. excess waivers, GPS, etc) + a $40 deposit for fuel. This amount is taken off on return of the Avis vehicle (although there is no fuel charge if it is returned back full).

    Amy, I believe that answers all of your questions and Brendan that answers A, C and D. Brendan, with regards to B, you can only both drive the car if one of you is added as an Additional Driver. This costs a fixed fee of €25. Also, for your information, the price of reducing the excess to zero in France is between between €9.20 per day and €12.54 per day depending on the size of vehicle.

    I hope this helps. Let me know if you have any further questions.

    Rob

  102. Brendan Says:

    Thanks very much Rob. We are impressed with this useful and informative blog, with the high standard of customer service from Avis, and the fact that Avis will take Visa Debit cards. Most other car-hire companies fall down on both of these counts.
    We will be booking the car for our holiday with Avis – let’s hope that everything goes just as smoothly in France!

  103. Rob White- Marketing, Avis UK Says:

    No problem Brendan. Have a great trip to France!

    Rob

  104. Amy Says:

    Thanks for your help Rob. Have booked the car now, and feel so much more relaxed!

  105. janet Says:

    Hi Rob
    Thanks. Italy (bari or brindisi), France (nice)!
    I have not had good car rental experiences in Italy…:(

  106. Janet Says:

    Hi
    I would like some help please, we have hired a car in Ireland but we do not have a credit card to pay the deposit ! we would like to pay on Visa Debit or cash…i it possible to do this on a Sunday when we pick up the car. wehave already booked the flights and the car hire for Sunday….this sunday coming
    Regards Janet

  107. Rob White- Marketing, Avis UK Says:

    Hi Janet, assuming your Visa Debit card is not an Electron card then that will be fine!

    Does this give you what you need?

    Rob

  108. Rob White- Marketing, Avis UK Says:

    Hi Janet (in comment 105!), unfortunately cash is not an option in France.

    It is possible in Italy but it is difficult. For cash rentals in Italy you’ll have to leave the cost of rental, 20% of the rental value as a deposit, the cost of excess reduction and the cost full tank of petrol plus you’ll have to show a plane ticket home, possibly utility bills (office discretion) and yout passport Even then it is left to the manager’s discretion to allow the rental. I appreciate that we’re asking a lot but these are required for obvious security reasons.

    I hope this helps. Let me know if you have any other questions or if there is anything else I can do to help.

    Rob

  109. yorkshire pudding Says:

    Ok
    How do I go about this?
    I will have to take more spends with me to leave at the airport LOL
    Janet

  110. Rob White- Marketing, Avis UK Says:

    You simply need to book it as a ‘Pay later’ booking. However, I would strongly recommend calling the rental office directly before you depart to double check what documentations you need to bring. I can find out the office’s contact info if you let me know where you decide to rent from, or you can find the information by using the location search on our website: http://www.avis.co.uk/CarHire.

    Let me know if you need anything else.

    Rob

  111. Maria Says:

    Hello

    I am flying to italy, pescara to be exact in 4 days time. I want to hire a car I’m 25yrs old, but I have no credit card, but I have a visa debit card will I be allowed to reserve my vehicle online with a debit card??
    Maria

  112. Rob White- Marketing, Avis UK Says:

    Hi Maria, as long as it is not an Electron card then your Visa Debit will be fine!

    Have a great trip and let me know if you need anything else.

    Rob

  113. kate Says:

    Hello
    The blog is a great idea. But even after reading it, I’m a bit confused about your visa debit policy. Some of the answers say visa debit is OK in mainland Spain – but the intro suggests differently. i’m flying to Gerona, Spain this weekend and need a car for a week. I don’t have a credit card but I do have a visa connect debit card. Our car rental is usually arranged by my husband who does have a credit card – but he won’t be coming on this trip. He could pre-book for me on credit card – or I could prebook on debit card. But if there’s an issue at the airport I’ll be really stuck as I’ll be by myself with two tiny children
    Thanks

  114. Rob White- Marketing, Avis UK Says:

    Hi Kate, I apologise if the thread has become a bit confusing. At one point Visa Debit was accepted in Spain. Unfortunately, we’ve had some problems with the way payment by Visa Debit is processed in this country so we currently do not accept it.

    The comments you have read are reflective of the policy at the time so I’ll look back through these and revise to avoid confusion. We are working on solution for accepting Visa Debit card in Spain but in the short-term we are not able to accept it.

    The only other solution I could suggest for an Avis rental is to pay by cash. However, the deposit will be expensive and a number of forms of identification are required and even then it is left to the manager’s discretion.

    Let me know if you need any more information.

    Rob

  115. yorkshire pudding Says:

    Hi again
    SO, I need a car in Bari next yr, only have mastro, are you saying I cannot have a car under any circumstances. I would prepay here, taking out extra insurances etc, I need to be able to leave cash or use my debit card at Bari…please help getting really stressed out about this,

  116. Rob White- Marketing, Avis UK Says:

    Hi yorkshire pudding, from the information you’ve provided it sounds like your only option is to select the Pay Later option when you book and then use cash when you get to the rental office.

    However, I would strongly advise calling the rental office you are collecting the car from before you depart so you can double check what documentations they would need to see for a cash rental and so they can prepare you on how much cash to bring. The telephone number for Bari rental office is +39 080 5316168.

    Apart from that there is nothing else I can think of in your situation.

    Let me know if you need anything else.

    Rob

  117. Matthew Says:

    Hi,

    My query is that I would like to hire a car from the 16th-21st Nov from Birmingham Int. Airport. I currently do not have a credit card (wife has one but not flying over with me) and you do not except maestro from what I understand, even if you did my card has expired although I will be collecting a new one from my branch whilst back in blighty. I would like to pay cash if possible, unless there is anyway of using my wifes credit card or use account details to secure the deposit. I am a serving soldier so identity, proof of address is not a drama.

    Thanks for your time,

    Regards

  118. Chris Cox- Reservations, Avis UK Says:

    Hi Matthew,
    Unfortunately paying cash at an office is quite restricted; you are only able to do so during the hours of 0830 – 1630 Mon – Fri. The driver must also provide 2 utility bills dated within the last 3 months and will be subject to a cash qualification procedure by the office. You would also have to leave a £250 deposit, along with the cost of reducing the excess to zero (between £11.95 – £15.95 per day depending upon the size of the car), the equivalent of $40 fuel charge along with the cost of the rental.
    The quickest and easiest way for you would be if your wife was present and had her valid license and credit card. They could put her as the main driver and yourself as an additional driver (£23.50) and that way no card details would be required from yourself.
    I hope this helps and if you have any more questions please feel free to ask.

    Chris

  119. Vic Says:

    Hi Rob,

    Can you please advise if i can use my barclays visa connect card (debit card) to rent a car from Reus in Spain..

    many thanks!
    Vic

  120. Vic Says:

    Hi…
    Can someone from Avis please get back to me quickly as i need to book a car in next 2 weeks in Spain..from Reus .. if i cant use my visa connect card in Avis then please suggest me some alternative car rentals please…
    many thanks!

  121. Chris Says:

    Hi Vic,

    Is your Visa Connect card a Debit or a credit card? Unfortunately if it’s a Debit card you will be unable to use it in Spain.

    With regards to other companies you would have to check who is based at Reues and then see whether or not they accepted Debit cards.

    Hope that helps

    Chris
    Thanks

    Chris

  122. dave Says:

    Hi Rob, I am travelling to pisa and krakow this year can I use my visa debit card to hire cars at both airports I also travel abroad a lot on business and wonder is there a corporate way around this credit card problem,
    cheers keep up the good work
    dave

  123. Chris Cox - Avis Reservations Says:

    Hi Dave,

    Pisa and Krakow both accept Visa Debit cards providing the card only says Debit on it, i.e. not Electron, Switch etc.

    The only way to not need a credit card when you pick up the vehicle abroad is by using a full credit voucher issued by a travel agent on behalf of your company. This would need an agreement between your company and Avis and then the use of a business travel agent to make the reservations and authorize a full credit voucher against the booking.

    Does the company you work for currently have any agreement at all with Avis? If you’d like to pass on any further details to comments@avis.co.uk, we can look at putting someone in contact with yourself to discuss any options.

    With most European countries however now accepting Debit cards this should help to alleviate the need for having a credit card when you are renting a car with Avis.

    I hope that helps

    Chris

  124. Ronnie Says:

    Avis folks

    Can you advise.

    My wife is the lead driver for out Florida trip this weekend and we have pre-paid Avis car hire.

    But…we’ve just spotted her Credit Card is in her maiden name ! and we dont have time to change it – should we take Marriage Cert / CC bill as proof of address – or is it unlikely to be an issue ?

    Thanks in anticipation….

  125. Stephen Spiers - Avis UK Customer Support Says:

    Hi Ronnie,

    It shouldn’t be a problem but I would advise taking the marriage certificate and credit card bill as proof of identity, just in case.

    Have a great trip,

    Stephen

  126. Doug Says:

    A question about your credit card policy.
    On the booking form it states that the card used for the booking must also be used at the time of rental. Thats ok as far as it goes, however what happens if the card I used to book the rental is lost, stolen or compromised (before I pick up the rental) in which case my card number will have changed?
    Will my booking be refused or will I be charged a fee of any kind to change the card number on my booking?
    Thanks in advance.

  127. Stephen Spiers - Avis UK Customer Support Says:

    Hi Doug,

    Hopefully these situations are not too common but you need to explain that your original card had been lost/stolen/compromised and therefore are presenting your new card. It might also help to contact the station in advance of your booking to advise them.

    This is open to some manager discretion, but in normal situations, the new card would be accepted. There would be no additional fee applied.

    Hope this helps,

    Stephen

  128. Steven B Says:

    Hi

    I’m trying to organise car hire from Brindisi in July. In the quote it mentions:
    Vehicle Damage Cover Excess – 850.00 EUR
    Vehicle Theft Cover Excess – 1,700.00 EUR

    Do these amounts get added together? Also do you happen to know if Visa Debit is accepted in Italy?

    Cheers!

  129. Rosalind Smith Says:

    Hi.. So confusing..

    I am assuming I can pay in advance on line with a PRE PAID credit card.

    Is this card also acceptable for anything I have to pay at collection, providing it is topped up enough.. or alternatively I have Electron or cash.

    Not easy at all is this to understand.

    Many thanks

  130. Rosalind Smith Says:

    and what extra charges can I expect to pay..??? I will have pre paid car and will return with full tank or whatever is aked of me. I am a widow on a tight budget and this is really stressing me out.. Please answer soon.

  131. Stephen Spiers - Avis UK Customer Support Says:

    Hi Steven B,

    The amounts are seperate and would refer to the circumstances. If the car is stolen and damaged, the higher of the two excesses applies, not both together.

    Also, Italy does accept Visa Debit, but not Electron.

    Stephen

  132. Stephen Spiers - Avis UK Customer Support Says:

    Hi Rosalind,

    Apologies for the delay…I have been out of the office for a couple of days.

    While you should be able to pre-pay for the rental with a pre–paid credit card, most countries do not accept this at the counter, due to the differences in processing the payments. However, it’s difficult to be more specific as I do not know where you are renting.

    I would recommend calling our reservation department on 08445 818181 as they will be able to confirm the policies of the country in question.

    However, if you were paying with a credit or normal debit card, the amount held against it will be any extras you opt for at the rental counter (e.g. excess waivers, GPS, etc) + a $110 deposit for a tank of fuel.

    I hope this helps,

    Stephen

  133. Jay S Says:

    Hi,
    I’m form the UK, i want to hire i car from Chicago O’Hare however i have lost my picture card license and only have my counterpart. obviously though i have my passport. Can i still hire a car??
    Thanks

  134. Stephen Spiers - Avis UK Customer Support Says:

    Hi Jay S,

    Providing your licence clearly shows a valid from date and a valid to date, to prove that it is current, you won’t have any problems.
    You will obviously have your passport with you for photographic proof so as long as the license shows the dates, you will be OK.

    Hope that helps,

    Stephen

  135. M. Mikalai Says:

    Hello.
    I’m a Belorussian resident, and I’m finishing preparations for a short trip over some Italy cities for May 11-22, starting in Rome and finishing in Milan. In our country it is almost impossible to get a credit card, that is why I only posses a MasterCard Debit card.
    I’ll also have my return ticket, national passport, hotels bookings, drivers license at counter. Questions:
    1. Will the Avis staff at Rome Fiumicino Airport accept debit card as proof of payment in the fact of absence any credit card.
    2. If q1 answer is yes, is it possible to estimate the maximum possible amount which will be held (blocked/bonded) from the debit card as a guarantee (economy car like fiat panda, Rome 11 may -> Milan 22 may)? Since that debit card is not used as my primary “wallet”, I need to fill it with required amount of euro’s in advance.
    3. There are many sad stories like “my debit card wasn’t accepted at the counter due to “credit score check failed”", is there any chance of getting 99% sure in successful/unsuccessful rent in advance? Is it possible (and is it required?) to contact Rome Fiumicino Airport staff by email directly to check this?

    Sorry for many questions, thanks in advance, Mikalai.

  136. Chris Cox- Reservations, Avis UK Says:

    Hi Mikali,

    Rome will accept a Mastercard Debit card, providing it only says Debit on the card, not Maestro, Electron etc. When you arrive, if you have prepaid for your reservation via the internet or through reservations then they will swipe the card and hold the value of a tank of petrol (about 85€) and then any extras you choose to take, e.g. excess reduction, GPS etc. if you haven’t paid in advance for the rental then the rental value will also be held. To ensure a problem free pick up I’d recommend prepaying for the rental in advance and putting sufficient money on the card to cover all the extras you are planning to take.

    If you need any more help please feel free to contact our reservation team on 08445 81 81 81

    Chris

  137. M. Mikalai Says:

    Hi Chris.
    First of all thank you for your time, patience and replies. But… Yesterday I was quite excited by your answer, but still forced myself to call to the AVIS in Rome. First I’ve called counter at Rome Termini station (+39 06 4814373), and their answer was “We are not sure if we accept debit cards, please call Fiumicino Aeroporto”. Hmm, I appreciate their logic, I’m just curious what will they do if I’ll come to them at a rent time. Whatever, I’ve called airport AVIS desk (Roma Fiumicino Aeroporto, +39 06 65011531), and their answer was: “there is NO WAY we will accept MasterCard debit card for a rent” (I’m talking about real MasterCard card, with real MasterCard logo, even without debit word anywhere on card, not Maestro or something). Strict NO, without any options.
    I’m in quite complex situation now, because one representative of AVIS Company is holding one point, and the other one is telling me completely different things. Of course I like your position much more than position of Italian officials (and I’ll be happy to hear that we still can rent a car with debit card), but I probably can’t use your comment as a proof of rent at AVIS counter in Rome.
    So if the final answer will be NO, then I’m quite confused with legal/official status of this blog: it’s certainly bound with AVIS company, but we see the same mistake done here in the two weeks (completely the same situation here http://wetryharder.co.uk/?p=155#comment-7472 , from my understanding, just the Portugal instead of Italy): the reservation team (at least at this blog) says debit card is ok, and when we call to the actual AVIS counter at the place of rent we are getting a strong “NO WAY”.
    I understand you CAN have such company policy prohibiting the usage of debit cards for rent, may be that is just a business decision or payment system limitation (However I can’t see why the company can’t rent a car to a customer ready for the any reasonable amount to be blocked on the debit card, like equal to 2x collision damage excess (for example 2000 euro’s), since that will cover any possible claims anyway).
    But fooling your customers on all their way until the actual rent location – that is a very bad business decision, in my opinion, and is not quite corresponds to your slogan “we try harder…” (“… to fool you?”. Well done than).
    1. I don’t think any customer who planned, booked, etc. his holidays or workdays will be happy to find himself rejected by staff at AVIS desk, leaving him in complete chaos of missing appointments, tickets, bookings and in the need for searching for train/bus tickets to reach the final destination (if that is possible).
    2. You suggested me to prepay online for my rent. Nice suggestion, even 20 euro’s is a good economy, but… When I’ll come to the counter and they’ll find I’m not possessing any credit card, they’ll probably tell me that I should read web-site term and conditions before ordering rent online. So I’m curious will I be charged with “cancelation fee” (25 euro) or a “no show fee” (95 euro) for that (http://wetryharder.co.uk/?p=414 ). And even 25 euro is very nice price for another blog comment, and more than discount for online rent (at least for economy car for a week).
    3. I hope something will change with AVIS and this blog, because it is very wrong to provide customer with wrong information (if you were wrong) or keep him uninformed (if people at Rome counters were wrong, than at least your web-site and http://www.avisautonoleggio.it should reflect information about the accepted debit cards in terms and conditions, since that is completely missing at this moment, moreover it says they are prohibited).
    Best regards, Mikalai.

  138. M. Mikalai Says:

    And I will be very happy to get the final answer to my questions, and if rent is possible then to have some proof of that, which can be presented at AVIS desk.

    Thanks.

  139. M. Mikalai Says:

    Reply for the same question I’ve just got:

    from Reservations, IT
    to
    date Wed, May 6, 2009 at 3:35 PM
    subject RE: Car rent in Rome with Mastercard Debit (EC/MC Standard)
    mailed-by bcn.avis-europe.com

    Hi,

    I’m sorry but we accept only credit card no debit card

    Best regards, Lorenzo

  140. Rob White- Marketing, Avis UK Says:

    Hi Mikalai, I am very sorry and, to be honest, extremely disappointed and embarrassed that you have been provided mix messages about our policy on this. Firstly, let me re-assure you that there is absolutely no intention to mis-inform. As you point out, doing so will only serve to upset our customers and that is not good for business. Avis simply would not tolerate it.

    Chris was correct in advising that Avis accepts Mastercard Debit card in Italy. In fact, having dug deeper, we’ve actually confirmed that Avis accepts Visa Debit card in Portugal too (in reference to the example you raised in your comment)… the staff at the rental office had misunderstood Visa Debit card to mean Visa Electron, which we do not accept. So we lost a booking through incorrect information that we should’ve otherwise have captured.

    Your comments have identified a training issue we need to resolve at a select number of locations. Some rental agents seem to misunderstand the difference between a Visa Debit that we do accept and other types of debit cards (such as Switch, Solo and Visa Electron) that we do not accept and therefore, tend to just assume that we do not accept debit cards at all. Ironically, if you did turn up to the rental office with your Mastercard, then they would accept it – they would look at the Mastercard logo, see the numbers on the card are ‘raised’ (most of the debit cards we don’t accept have ‘flat’ numbers on the card so they use this as a simple guide), swipe it into the system and our system would accept it – although I appreciate that this gives you little confidence.

    So to give you the confidence you need, we will ask the team in Italy to send you an email as written confirmation that they will accept your Mastercard Debit card so that they will be accountable for making sure the correct information is provided.

    Then we will re-new our training in Portugal and Italy and every single rental office in these countries will be contacted to confirm that they understand exactly what cards are accepted.

    You also queried why we accept some cards and not others. You can find out this information in the original blog post at the top of this thread.

    Once again I sincerely apologise for any confusion this has caused and I thank you for highlighting the extent to which this is an issue. Hopefully we can better to restore your confidence in us in the future. Any other thoughts are welcome!

    Rob

  141. Lisa Says:

    Hi, I am planning a trip to Orlando end of May and need car rental for 10 days, how would this work as far as payment etc. My husbank is USA Military stationed in UK so has access to a USA bank account, which is a Mastercard Visa, would this be accepted as with the current climate we have reduced the limit on our credit cards to avoid temptation, so would they accept the mastercard visa, and would we need to pay a deposit??

    Thank you.

  142. Chris Cox- Reservations, Avis UK Says:

    Hi Lisa,

    You have the option of making an advance reservation either through our reservations centre (08445 81 81 81) or through the internet http://www.avis.co.uk and then choosing to either pay there and then or pay when you arrive. When you arrive the office will hold an amount on whichever card you present, if you’ve paid in advance they will only hold $110 fuel and then any extras you wish to take e.g. GPS etc. If you have chosen to pay upon arrival they will hold the $110 fuel + the rental charge and then any extras as well. They will accept any credit card for this transaction.

    I hope that helps

    Chris

  143. Colin Says:

    Hi, we have booked and paid for a hire car to be collected at Madrid Airport, we do not have a credit card, will they accept our visa debit card. I do have a company credit card but do not want to us this, but could this be used and then any additional payment be made using our visa debit card

  144. Chris Cox- Reservations, Avis UK Says:

    Hi Colin,

    I’m afraid that due to system restrictions Spain is unable to accept Visa Debit cards. You will need to use the company credit as they will not be able to accept any charges on the Debit card.

    Chris

  145. miwaris Says:

    I just had to confirm before going to my local avis branch to hire a car, I dont have any credit cards available. However I do have a visa debit card from my bank with an overdraft. Would that be ok to hire a car for a week in manchester? and how can I prepay for the car? any advice would be great. Thanks for your time.

  146. Chris Cox- Reservations, Avis UK Says:

    Hi there,

    Yes Manchester will accept a Visa Debit card providing all it says on the card is the word Debit. You can prepay for your car online or through the reservations team on 08445 818181.

    Chris

  147. Mark Says:

    Hi Rob

    I am due to pick 2 cars up from malaga on Tuesday. The cars where booked by my gilfriend and we are driving a car each. I do not have a credit card however my girlfriend does, will they accept the one credit card? Also am I right in thinking spain do not accept debit cards?

  148. Holly Kularatne Says:

    Hi,

    I would like to rent a car. I intend to pre-pay. I do have a credit card but with not much on it and am worried about anything being taken off there. Is there anyway to pay for the fuel aswell to elimanate the need for the credit card?

    Can you pre-pay with a debit card, my debit is maestro, where do I stand with this?

    Thanks

  149. Chris Cox- Reservations, Avis UK Says:

    Hi Mark,

    Spain don’t accept Debit cards I’m afraid however I’ve spoken to Malaga and they would be happy to let your girlfriend be the main driver (as the main driver must have a credit card) on both cars and then add you onto the other car as an additional driver, this will be a charge of €9.28 per day up to a maximum of €92.80.

    I hope that helps

    Chris

  150. Chris Cox- Reservations, Avis UK Says:

    Hi Holly,

    We don’t accept Maestro cards I’m afraid. If you do prepay for the car you can also choose the fuel up front option when you get to the office which works out about 5% cheaper. The office will still need to swipe your credit card to hold the fuel cost and any extras that you choose to take I’m afraid as this is standard practise.

    I hope that helps

    Chris

  151. Dimitris Says:

    3rd of June 2009

    Hello there,
    i am wondering if i can rent a car at the Barcelona Airport with you, using my Visa Debit card?

    Thanx

  152. Chris Cox - Reservations, Avis UK Says:

    Hi Dimitris,

    I’m afraid that Debit cards are currently not accepted in Spain.

    Chris

  153. Simon Steele Says:

    I wish to hire a car from Nice Airport from 09.30 on Mon 29/06/09 until 1530 on Wed 08/07/09 for onward travel to my holiday destination in Italy. I only have a VISA Debit Card and do not own a credit card. Do you accept Visa Debit cards as payment for both the hire, deposit and any surcharges.If so how much would the pre authoriasation be.

  154. Chris Cox- Reservations, Avis UK Says:

    Hi Simon,

    France do accept Debit cards (providing it only says the word “debit” on it not Switch, Solo, Electron, Maestro etc) for all payments e.g. hire, surcharges and extras. The amount held on the day would depend whether you had paid in advance for the rental or not. If you had they would only hold the equivalent of $110 fuel (about £67) and then any optional extras that you’d decided to take e.g. excess reduction, GPS, additional driver etc.
    I hope that helps
    Chris

  155. yorkshirepudding Says:

    Hi
    If I want a car from Toulon airport 18th Aug, can I pay upfront here using maestro and pick up using my credit card. It only has £250 limit on. Will this be sufficient if I pay for excess waiver etc? THanks

  156. Chris Cox- Reservations, Avis UK Says:

    Hi Yorkshire pudding,

    I’m afraid we don’t accept Maestro cards at all so you would be unable to use it to prepay the reservation. A £250 limit should be OK but would obviously depend upon the cost of rental and then any extras you decided to take. How long are you planning to rent for?
    Chris

  157. yorkshirepudding Says:

    Hi
    I would hire for a week. I suppose I could pay up front using that card, and clear it immediately so the funds are free for pick up. You say it ‘should’ be OK, but I need to know for sure, thanks again. Would it be any different if I fly to Milan Bergamo?

  158. Chris Cox- Reservations, Avis UK Says:

    Hi Yorkshire pudding,

    I said “should” as it will depend upon the price of rental, type of car and then any extras you decided to take as all these will affect the amount the office will try to hold open the card. If you able to provide me with these details then I can give you a definitive answer.
    Thanks
    Chris

  159. Oliver Grist Says:

    I picked up a car, i had prepaid for, from your branch at Bergamo airport last week.
    I had booked with AVIS based on the confirmation (from this page) that a large hold would not be placed upon my card as it is nearing its limit, even though the cost of rental with you was higher than some of your competitors. I read here that they would take the cost of fuel only.
    When i went to pick up the car they insisted on taking a hold of over 400euro. I even pointed them at this site but they insisted. Luckily my Girlfriend was able to put this hold on her card otherwise i would have not been able to get the keys.

    Please ensure that you do not provide false information to your potential customers.
    The service was good apart from this but could have ruined my holiday.

    Please correct your advice on this site in case the next person that is assured here that no large hold will be taken is not lucky enough to have a backup plan like i did.

    Thanks

    Oliver

  160. Rob White- Marketing, Avis UK Says:

    Hi Oliver, I appreciate your frustration. I must stress though, that responses posted on the blog are correct at time of publishing and, if it is a local policy in question, then these will have been checked with the rental office prior to being approved for the blog. I should also stress that the one blog post which does specifically focus on explaining what is held against a credit card states that the advise given is a general rule of thumb but can differ by country/location.

    Your case highlights the problems that can occur from reading customer questions in an open environment. We answer these questions and write blog posts about these policies because we have an overwhelming amount of customers who prefer to interact in this way. But, as your case suggests, these types of policies can change occasionally so, if there is any doubt, I would always suggest re-asking the question to avoid any potential misunderstanding. I have also added a note to the blog post you are referring to that advises customers to double check if in doubt.

    As always any further thoughts or feedback are welcome.

    Rob

  161. Nicholas Says:

    Do Avis in Malta accept VISA debit cards?

    Thanks.

  162. Chris Cox- Reservations, Avis UK Says:

    Hi Nicholas,

    I’m afraid Avis Malta don’t accept Debit cards, only credit cards.

    Apologies

    Chris

  163. Nicholas Says:

    Thanks Chris. We have a credit card in the name of the passenger. Is it possible to use this for the deposit upon arrival at the airport or alternatively to leave a cash deposit? I understand it is possible to pay the car rental fees with Visa Debit online.

  164. Chris Cox - Reservations, Avis UK Says:

    Hi Nicholas,

    I’ve checked with the airport and whoever has the credit card would need to be the main driver. If the passenger isn’t planning to drive then you wouldn’t be able to use their credit card I’m afraid. They did say that they would accept a cash deposit though of €250 which would then allow you to be the main driver.
    I hope that helps
    Chris

  165. Chris Cox - Reservations, Avis UK Says:

    Hi Nicholas,
    Sorry I forgot to add that yes you can pay with a Visa Debit online.
    Chris

  166. Vasek Says:

    Hello,
    I have prepaid a car for 5 days at the beginning of August 2009 at Stansted. I have paid online by my Visa debit card without any problems. Then I spotted somewhere on your website that I should have the same card with myself when picking up the car. For me this is not possible because in one week I am receiving a new card of the same type because of expiry date. Should I expect any troubles related to this situation? I am travelling with my three little children and don’t want to be surprised by anything like this…
    Thank you,
    Vasek.

  167. Eleanor Says:

    Hi
    I am quite confused on the Visa debit card issue. I have booked to hire a car for my holiday in Halifax in Canada at the end of this month. I only have a visa debit card, will they definately accept this? I should have no problem getting a credit card if I need one but I would rather not.

  168. Chris Cox - Reservations, Avis UK Says:

    Hi Eleanor,

    Just to let you know that I’ve emailed Canada to double check this for you. As soon as I have the answer I’ll post it on the Blog for you.

    Chris

  169. Chris Cox - Reservations, Avis UK Says:

    Hi Eleanor,

    I’m afraid that Canada do not accept Debit cards at the time of pick up, you would need a credit card.

    Chris

  170. Eleanor Says:

    Hi Chris
    I have already emailed Canada, they said they will not accept my Visa debit card. Probably running out of time now to get a credit card so will have to cancel my reservation.
    Perhaps Avis could publish on its website what cards it accepts where or just have one rule for all because it makes it confusing for customers.

  171. Eleanor Says:

    My credit card arrived this morning so I won’t need to cancel!

  172. Chris Cox- Reservations, Avis UK Says:

    Hi Eleanor,

    Fantastic! news!

    Have a great time.
    Chris

  173. E A Cairns Says:

    Hi I was thinking of booking a hire car for future holiday in Orlando Fl, then realised that on picking up a car i had to use a credit card for a hold to be put on to it. I have never had a credit card and never will, i do have a prepaid card (mastercard)can this be used and how much required to be on card

  174. Chris Cox - Reservations, Avis UK Says:

    Hi,

    I’m afraid that Avis are unable to accept Mastercard prepaid card. Some offices do accept Mastercard or Visa Debit cards but the prepaid cards unfortunately not.
    Apologies
    Chris

  175. mike walton Says:

    Hi We need to rent a car in larnaca cyprus for 2 weeks next month. Can you confirm we are able to pick the car up using a Visa Debit card s we do not have a credt card. We will be pre-paying for the car online before we arrive. Your respnse would be most appreciated.
    Many Thanks

  176. Chris Cox - Reservations, Avis UK Says:

    Hi Mike,

    I’ve spoken to Larnaca and they’ve said they do accept Visa Debit cards providing it isn’t Switch, Electron or Maestro etc.
    I hope that helps

    Chris

  177. Chris Says:

    Can you tell me if Calgary airport in Canada will accept my Barclays Connect Visa debit card as payment at time of pickup? I also have a Matercard pre-pay – it’s not an electronic card, it’s a ‘proper’ card (with raised numbers on the card etc).

    Why isn’t there a list of offices that accept these?

  178. Chris Cox - Reservations, Avis UK Says:

    Hi Chris,

    I’m afraid that Debit cards aren’t accepted in Canada. Also, are you able to clarify what you mean when you say that the Mastercard is a prepay card? Does this mean that credit is loaded on to it in advance? If so, then I’m afraid the system used at the office would not allow this card to go through either.

    With regards to a list of offices that accept Debit cards, it isn’t actually down to the office but the country. Debit card is accepted in most European countries with the exception of Spain, Luxembourg and Belgium.

    I hope that helps
    Chris

  179. catherine Says:

    hi i am due to be flying out to limoges airport in france in 4 days time and i just wondered if they would accept visa debit as neither me or my partner hold credit card

  180. Chris Cox - Reservations, Avis UK Says:

    Hi Catherine,

    Providing it is just a Visa Debit (not Solo, Switch etc|) then Limoges will accept the card.

    I hope this helps.

    Chris

  181. Paul S Says:

    Ok maybe i missed it? if so let me know which thread # ….anyhow im going to london and have payed now with my debit card and the amount has been taken from my bank,now my question is how does the security deposit work? does avis put it on the debit card ? or will they take a cash deposit if i have no credit card?

  182. Anita Says:

    I am travelling to the UK and Ireland from Australia in 2 weeks time. I will be pre-paying for car hire through my travel agent prior to travel. I do not hold a credit card, only a Visa Debit card (with the Visa logo and raised lettering). My travel agent has advised that whilst Avis will accept a Visa Debit authorisation on vehicle collection at London Heathrow, Avis will not accept a Visa Debit authorisation on vehicle collection at Cork Airport, Ireland, even if the card displays the Visa Logo. Can you please confirm that this is correct. Thanks.

  183. Chris Cox - Reservations, Avis UK Says:

    Hi Anita,

    I’ve double checked with the Cork office who confirmed that they would be happy to accept your Debit card providing it has the raised numbers on it.

    I hope that helps.

    Chris

  184. Chris Cox - Reservations, Avis UK Says:

    Hi Paul,

    Being a non UK resident then you can use whichever card you wish on the day. As we accept Visa Debit in the UK you will be able to use the same card that you’ve paid with if you wish when you arrive.

    When you come to collect your car we will hold an amount on your credit/debit card for fuel. The amount held will vary however normally it is the equivalent of $110. This amount is unblocked when you return the car full of petrol. If you decide to take any extras e.g. GPS, excess reduction etc then these quantities will also be held.
    Most offices are very reluctant to accept cash deposits and will generally only do so for UK residents who can present proof of address etc. If you are thinking of paying in cash then this would need to be pre-checked with the office to see whether they would accept it or not.

    I hope that helps

    Chris

  185. Anita Says:

    Thanks Chris. How do I go about getting confirmation directly from the Cork office, so that I have something to show them on the day if I have any trouble? Thanks, Anita

  186. Chris Cox - Reservations, Avis UK Says:

    Hi Anita,

    I’m afraid the only way to get this would be by calling them yourselves. The number is +353 1 6057500 if you wish to call.

    Chris

  187. ALISON Says:

    Hi

    We are in Tenerife for New Year and want to hire a car for 3 – 4 days for myself and my husband to drive – He is 59 and I am 52 – he will be the main driver – neither of us have credit cards but I have A VISA debit card – can I prebook with this card please in my name for my husband to drive? Also do you have offices in the Fanabe beach area?

    Thanks for your help

  188. Rob White- Marketing, Avis UK Says:

    Hi Alison, I am afraid that Visa Debit card will not be accepted when collecting your car in Tenerife. While you can of course pre-pay for your rental we do still need a valid card at pick-up to “hold” for the event that any additional costs are incurred during the rental (e.g. fuel, damage or if the rental is extended). Unfortunately Visa Debit card is not accepted for this purpose in Spain (although for customers renting in other countries it is generally accepted). It might be worth calling our reservation team on 0844 5 818181 to see what other options are available.

    As for the nearest location, we have a few in Tenerife. I don’t the area well enough to know for sure but I do know we have a location in Playa de las Americas which is just a couple of miles from Playa de Fanabe.

    Let me know if you have any other questions.

    Rob

  189. ang Says:

    Hi there,
    Could you please clarify that a Visa Debit Card will be accepted in Brisbane Australia.

    Many Thanks
    Ang

  190. Chris Cox - Reservations, Avis UK Says:

    Hi Ang,

    Brisbane are happy to accept Visa Debit cards.

    I hope that helps

    Chris

  191. hannah finnegan Says:

    sorry if to repeat this question, but am i right in thinking you can use a visa debit card to rent a car in south africa? and if so are you the only company that does this?
    thanks!

  192. James Says:

    Hi, im 23 but i have not had a liscence for 1 year. is there no way i can hire a car for a few days somehow?
    thanks

  193. Chris Cox - Reservations, Avis UK Says:

    Hi James,

    I’m afraid that you need to have held your licence for at least 12 months, if you haven’t then unfortunately we are unable to rent a car to you.

    Apologies

    Chris

  194. Rachel Sharp Says:

    Hi there i have reserved a car for tomoro morning but i only have a prepaid mastercard will this be accepted.

  195. Chris Cox - Reservations, Avis UK Says:

    Hi Rachel,

    I’m afraid that we don’t accept prepaid credit card. In order to collect the car you will need a credit or Debit card.

    Chris

  196. Chris Cox - Reservations, Avis UK Says:

    Hi Hannah,

    Avis in South Africa don’t accept Debit cards I’m afraid.

    Apologies
    Chris

  197. Rachel Sharp Says:

    Hi there with regards to your reply about prepaid cards i have just phoned up downtown leeds and the lady assistant said that a prepaid mastercard was fine to pay with???

  198. Chris Cox - Reservations, Avis UK Says:

    Hi Rachel,

    You can prepay for the rental using a Mastercard prepaid card however when you pick up the car the office would not accept this card to hold the deposit (fuel etc) and would require a credit card.

    I hope that helps
    Chris

  199. Tim Says:

    I will be picking up a rental at Heathrow for 3 days. The car type is Group H – Volkswagen Passat Wagon or similar.

    The total charge for the rental is about 101.44 GBP (includes taxes and fees). I did NOT pre-pay the rental.

    I would like to purchase the full insurance package as I have never driven in the UK (I’m from the US and not used to left-side driving), so want to ensure I’m protected.

    How much will I need to have available on my card for this rental? Total+Insurance+”Security Hold”

    Also, I have a pre-paid visa card (similar to a Visa Debit Card I think?), will this be an acceptable form of payment when I pick up my rental?

  200. Chris Cox - Reservations, Avis UK Says:

    Hi Tim,

    OK when you collect the car they will not accept the prepaid Visa I’m afraid. You can use it at the end to pay however you will need a different one when collecting the car.
    The held amount will be the cost of rental-£101 + the fuel($110 or about £65/£70) + the excess reduction (3x£15.95 = £47.85). All in all you are looking at a held amount of around £215.
    I hope that helps
    Chris

  201. Thomas Says:

    Hello.

    I am planning to rent a car in Italy next April.

    Pick up from Milan Malpensa Airport Terminal 2 on 5.04.2010 9:00
    Delivery Rome Fiumincino Airport on 10.04.2010 9:00 am.

    I have some questions.

    1. Next April( before the rental) I will be 21 and I will have more than 2 years driving license.

    I have called Avis offices at Malpensa airport in Milan and they have told me that I can rent this kind of car but I should pay 22 euros per day extra for the underage surcharge. But on the the avis.com website it says underage surcharge will be about 14 euros per day. So I would like to ask what I will pay eventually for the underage surcharge.

    I would like also to notice that when I called terminal 1 at milan malpensa airport a very rude sir told me that there is no way that I can rent category f, only a smaller car.

    2. If I make now a reservation through the avis.com website now and give my details will I be able to secure the price that I am given( It is 345 euros for 5 days). I am asking that because no credit card is needed to make the reservation.

    3. If I choose the Super Cover protection how much money will be hold from my credit card? If I have a card with 1000 euros limit will I be ok?

    From what I have read above the hold will be 345 euros (rental charge) + 22 euros x 5 days = 110 euros (underage surcharge) + 25 euros x 5 days = 125 euros (super cover) + fuel deposit (50 – 60 euros) Total hold 640 euros. Am I right?

    Thank you very much in advance and sorry for the length of my post.

  202. Chris Cox - Reservations, Avis UK Says:

    Hi Thomas

    No problem about the length of the email I understand that you want to be 100% sure. OK first things first yes you can rent a group F at 21.
    The under age surcharge is €18.80 (including all taxes) per day so you are looking at €93.96 for the total of your rental.
    When you make the booking the price is guaranteed and that is what you will be charged when you arrive irrespective of whether you have paid or not in advance.
    The excess reduction cover is €28.42 per day so for 5 days = €142.12. that means that when you arrive the office will hold the rental value (€345) + excess reduction (€142.12) + fuel (€70ish) + under age surcharge (€93.96) = €651 more or less

    I hope that helps!

    Chris

  203. Joe Says:

    Dear Staff

    I have booked an Avis vehicle online using my fathers credit card as do not have my own (with his full permission of course). I will be travelling alone. Will i be required to carry his credit card with me? if so, can i get a letter authorising me to use his card. Please provide complete company policy with regard to this as i do not want to have issues upon arrival.

  204. Chris Cox - Reservations, Avis UK Says:

    Hi Joe,

    In which country are you planning to pick up? If the rental is in the UK then your father will need to be present with you with his credit card on the day. He will also need to be added on as an additional driver at a cost of £41.25.
    If the rental is for pick up outside the UK then you will need a credit card in your own name. The office will not accept a letter of authorisation from your father I’m afraid.

    Chris

  205. Nigel Gardiner Says:

    Hello

    I want to rent a 7 seater in Orlando in January along with my son inlaw as a second driver. Im still confused on the insurance front as I see Florida is 0 excess mandatory. Ive always had to pay extra to get to 0 excess. I want the vehicle to be fully insured without exceptions, this includes windscreens, glass theft etc of the vehicle. We are ok for personal cover so dont need that. It says I cant add an additional driver when booking in the uk wonder why that is. What is your recommendation to have the vehicle fully insured without exclusions and excess and do you know the cost of an additional driver over 25 out of Orlando please. thank you

    Nigel G

  206. Chris Cox - Reservations, Avis UK Says:

    Hi Nigel,

    Our rates in the USA are all inclusive so there is no excess and you don’t need to pay any extra.
    The additional driver would be free if that person if your partner or spouse and you present proof of shared address. If not then there would be a charge of €9 per day up to a maximum of €45 per rental. As additional drivers would be charged online this is why you cannot add it on as it could actually be free!
    I hope that helps

    Chris

  207. Nigel G Says:

    Chris Hi

    Ref. Orlando 2 weeks 7 seater rental

    First thanks for a quick response. Sadly the 2nd driver is my Son in law. Not sure what the exchange rates are so whats the aditional in dollars per day for him, he is over 25 you gave it in euros

    I read that in Florida there is 0 excess and its a state thing not the rental companies and you say there is nothing else to pay which is great and what Im looking for so there are no exclusions other than the obvious ones of drink driving, off roading, lost keys etc.

    No personal cover so thats fine as I dont need that but the “VEHICLE” is covered for accident, theft or breaking in in a glass window or lock was broken
    etc etc

    I have to ask again as Ive been told this by these intermediate companys who book holiday makers then found exclusions on parts of the vehicle like windscreens , glass tyres etc, its either insured or it isnt I think.

    With Avis I used to have to pay extra to get 0 excess then I knew I was covered, this “extra” was a daily rate ON TOP of the rental so now its ALL included in the price.

    I know its more than some competitors but Im fine with that as long as its comprehensive with no later surprises. (not totally convinced yet am I??)

    So can I pay for the additional driver here in the UK as otherwise having a wizard isnt much help to avoid the queues

    Thank you Chris

    Rgds

    NG

  208. Nigel Gardiner Says:

    Chris Hi

    By the way, I wrote to Bracknell Customer services on the 23Nov 09 and got no reponse, I called in to Bracknell at the beginning of the week, saw a nice lady from Customer services, as I wanted to ensure I booked the right thing, ref insurance add driver etc

    I was told someone would ring me or email to make the USA booking and answer my questions, its Friday and nothing so WE MUST TRY HARDER is a bit of a silly statement by Avis if my experience of “customer service” is normal dont you think. If its this bad here whats it like when I pick up a vehicle

    Regards

    Nigel

  209. Nigel Gardiner Says:

    Chris Hello

    QUOTE
    Our rates in the USA are all inclusive so there is no excess and you don’t need to pay any extra.

    Well it seems that the insurance isnt all inclusive as Im finally advised that you have exclusions on the windscreen glass etc etc and its another $3 a day when I arrive in the USA which I might add is no problem
    whatsoever, but why couldnt I have been told and why doesnt it advise this on the preferred website or your rental website as its important.

    IF im unfortunate to have a 4×4 throw up a stone and crack the windscreen on my last day I would have to pay then approx $7-1000 dollars as Im under insured due to exclusions.?

    Its never been a question of price Chris, its just knowing that the vehicle Im renting is fully insured and that means items like windscreens, glass etc
    locks etc.

    IF Im faced with extras when picking up the car then tell me, you mention on your website this annoys people and it does, just be transparent, if I want a cheap rental I would use Dollar or Alamo wouldnt I?

    Thanks, apologies for being miffed but honestly its hard work extracting the whole facts of car rental

    I have spoken to your Customer Service at last and someone is on it now for me, so with Luck by Monday I will have booked and done an dusted it

    Regards

    Nigel G

  210. Chris Cox - Reservations, Avis UK Says:

    Hi Nigel,

    Please accept my apologies as it is never my intention to supply incorrect or unclear information. Indeed my sources of information here imply that acceptance of standard LDW insurance covers all costs without exception. This extra cover against windscreen damage etc is not listed on our system and I will pass this on to the relevant departments to ensure that it is so for future reference.

    Regards
    Chris

  211. JASON Says:

    Hi I am going to Sicily on the 23rd of Janurary and need to hire a small car for 5 days, I only hold a visa debit card am very worried that I will be told I need a credit card? can you also tell me how much will be held against my debit card if it is accepted, and could you confirm that visa debit is accepted in writing to me as proof by email as i can take it with me please. thankyou.

  212. Chris Cox - Reservations, Avis UK Says:

    Hi Jason,

    Could you tell me which office you are looking to pick up from please?
    In theory Sicily does accept Visa Debit but I’ll double check with the office to ensure you have no problems if you decide to rent.
    Thanks

    Chris

  213. JASON Says:

    Hi Chris,
    with reference to not having a credit card and using my debit card for collecting my rental the office I will be using is Palermo Airport in Sicily on the 23rd of Jan 2010 @21hh

  214. danielle ferguson Says:

    Hello,
    I am looking to hire a car from Naples Airport and drop it off at 6.00 am which is an hour and a half before the opening times. Is there an out of hours drop off? as it will only let me put in the opening time as our drop off.
    Thanks

  215. Simon Fynn Says:

    Good morning.
    I need to one-way a car from Barcelona Airport to Benidorm on Monday.

    Can you tell me if Visa Debit Card are still not accepted at Avis branches in Spain (Despite being accepted almost everywhere else in the world)?

    If it is it’s a bit of an annoyance. Avis are my preferred rental company, but I rent mostly in Spain, and don’t have any other use for a credit card!

    If you could help I would appreciate it.

    Thank you.

    Kind regards

    Simon Fynn

  216. Chris Cox - Reservations, Avis UK Says:

    Hi Simon,

    I’m afraid that Avis Spain is still unable to accept Visa Debit cards.

    Apologies

    Kind regards

    Chris

  217. Calum Hutchinson Says:

    Hi i am going to be booking a small economy size car (corsa or equivelent) from Carcassonne airport in France returning it to Marseille airport. Please could you advise how much the credit card deposit will be? Also can this deposit still be reduced if premier cover or whatever its called is purchased? If it can be reduced how much would the deposit be then?
    Thanks alot
    Calum

  218. Dmitriy Says:

    Will Avis accept a US issued VISA debit card at the beginning of the rental in Milan Malpensa Airport for June 6th for 5 days? Thank you

  219. Michael O'Donnell- Reservations, UK Says:

    Hi Dmitriy,

    Debit cards are accepted in Italy, but only the plain Visa debit cards, ie, not Maestro, Electron, Switch, etc.

    Kind regards,

    Michael

  220. Michael O'Donnell- Reservations, UK Says:

    Hi Calum,

    For a small car in France they will hold €800 on your card to cover any damage. They will release this when you return the car undamaged. You can however pay €15 a day to cover Collision Damage and €5 per day for Theft Protection. If you pay this then the branch will not need to block the €800 on your card but this is not mandatory.

    The branch will also block off the cost of the rental if you haven’t pre paid in advance, (if prepaid, obviously this money won’t be taken off the card)

    Next is the cost of any extras such as GPS, child seats etc will be taken. A fuel charge will be held and then released at the end of the rental as long as the car is brought back with a full tank.

    I hope this helps,

    Michael

  221. Julian Mason Says:

    Hi Michael

    I know this question has been answered earlier in this thread, but that was back in 2008. Can you again confirm that a Visa Debit card (with hologram on the back) will be accepted by Avis at Limoges airport

    Many thanks

    Julian Mason

  222. George McQueen Says:

    Hi I am hiring a vehicle in Majorca early June.
    Can you advise how much the deposit will be for an eight day hire and can this be reduced by purchasing additional insurance (if so how much is it per day).
    Sorry but I am a single dad with a really tight budget.
    Many thanks for this site its refreshing to be able to ask questions without multiple calls.
    Regards
    George McQueen

  223. Michael O'Donnell- Reservations, UK Says:

    Hi George,

    For a small car group(a or b) in Majorca they will block off up to €600 on your credit card. You can however reduce this by paying €25.49 per day and then they will only hold the price of a tank of petrol/diesel on the card.

    Hope this helps,

    Michael

  224. Michael O'Donnell- Reservations, UK Says:

    Hi Julian,
    In Avis France they will accept Visa Debit, but not Electron, Maestro, Solo or Switch Debit Cards.
    Regards,
    Michael

  225. jim western Says:

    hi,
    i’m off to tenerife in june, is it possible to use my visa debit card at tfs.
    also it’s for two weeks an economy size
    vehicle. could you tell me how much would need to be on the card.
    jim.

  226. Michael O'Donnell- Reservations, UK Says:

    Hi Jim,

    Unfortunately Debit cards are not accepted in Spain. They will only accept Amex, Mastercard, and Visa credit cards.

    Best Regards,

    Michael

  227. Frank Cichello Says:

    To whom it may concern:

    My partner and I will be travelling to the beautiful island of sardinia in June and July but we have a little problem.

    Neither of us have a credit card and we have seen that without a credit card in the name of the driver its impossible to rent a car. We are both Italian residents and my partners family obtain all different types of credit cards but still no go.

    We would like to know if you could help us??

    Thank you

    Frank

  228. Michael O'Donnell- Reservations, UK Says:

    Hello Frank,

    Unfortunately without a credit card in the main drivers or the additional drivers name you will not be able to rent a car with Avis Italy. They will however accept a Visa debit card(but not Electron, Maestro, Solo or Switch Debit Cards)

    I hope this might help,

    Michael

  229. mandie atkinson Says:

    hi
    please can you help! i am looking to hire a family car 31/7-14/8 from alghero airport but only have pre-paid mastercard and a visa debit card. would either be accepted and what would the excess/ insurance amount be?
    thank you so much

  230. Michael O'Donnell- Reservations, UK Says:

    Hi Mandie,
    They will accept a Visa debit card(but not Electron, Maestro, Solo or Switch Debit Cards).
    Also, they will not accept the pre-paid Mastercard.
    Excess on cars in Italy goes from €850 for small/medium cars and to reduce it down you pay €19.17 per day. Obviously the higher up you go in the car catagories the excess/insurances go up as well.

    Hope this helps,

    Michael

  231. Helen H Says:

    I have just booked my car for 12 days from Charles de Gaulle (end of July)

    I have paid online, partly with air miles, and partly with visa debit card.

    Can I use the visa debit card when I collect the car as the payment is already paid upfront?

    I do not have a credit card.

    Thank you

  232. Maxiema - Avis Reservations, UK Says:

    Hi Helen,

    Debit cards are accepted in France, but only plain Visa debit cards, not Maestro, Switch, Electron, etc.

  233. Gary Says:

    Hi

    My sister does not have a credit card, but needs a car urgently whilst her motability car is not available. Can I book a car for her on my credit card and let her pick it up if I am not there – I am based 450 miles away from her ( Bournemouth v Glasgow) I could go into the glasgow office at the same time my sister is in the bournemouth office – any thoughts – Kind regards Gary

  234. Michael O'Donnell- Reservations, UK Says:

    Hi Gary,

    Unfortunately the person who books the car must be there to pick it up and present the credit card it was booked with at the office. There is no way around this, apologies,

    Regards,

    Michael

  235. Chris Says:

    Hi

    I am picking up a 4×4 from Avis in Munich Airport. I have a prepaid booking on my Visa Debit Card. How much will my deposit be? and can you guarantee that the counter can secure this deposit on my Visa Debit Card as I do not use credit cards.

    Also I am considering to add an additional driver, can this be done at the desk and how much does this cost per day?

    Thank you very much

    Chris

  236. Michael O'Donnell- Reservations, UK Says:

    Hello Chris,

    I would need you to supply me your reservation number so I can give you a clear and accurate answer on the deposits.

    In regards to the additional driver, the cost is €17.00 per day, maximum 7 days charged. Obviously the additional driver must be there to show their licence on pick-up of the car.

    I hope this helps,

    Regards,

    Michael

  237. Mike Says:

    Hi,

    I have a car booked for Madrid next week for 13 days. Could you advise if a Visa Debit can be used as a deposit. Also, how much would be reserved on my card for a rental for this period.

    Thanks in advance.

    Mike

  238. Michael O'Donnell- Reservations, UK Says:

    Hello Mike,

    Unfortunately in Avis Spain they do not accept Debit cards, only credit cards,

    Regards,

    Michael.

  239. Mike Says:

    Hi Michael,

    Thanks for the prompt reply. Could you also answer my second question. How much is ‘reserved’ off a credit card for a 13 day rental.

    Thanks again.

    Mike

  240. Michael O'Donnell- Reservations, UK Says:

    Hi Mike

    I can give you a rough guide on a group C, Seat Leon or similar. In Spain they can hold up to €730 on your card to cover any damage. They will release this when you return the car undamaged. You can however pay €19.88 per day a day to cover Collision Damage and Theft Protection. If you pay this then the branch will not need to block the €730 on your credit card but this is not mandatory.

    The branch will also block off the cost of the rental if you haven’t pre paid in advance, (if prepaid, obviously this money won’t be taken off the card)

    Next is the cost of any extras such as GPS, child seats etc will be taken. A fuel charge will be held (roughly €50-60) and then released at the end of the rental as long as the car is brought back with a full tank.

    Please be aware that if you want to rent a larger car the excess/insurance may be slightly higher.

    I hope this helps.

    Michael

  241. Brett Says:

    Which countries in Western Europe would it be possible to rent a car from based on the following circumstance:

    I have a valid California driver’s license but no credit card, no debit card, no card of any kind. My girlfriend has AmEx and Visa cards but no driver’s license of any kind.

    We have unsuccessfully tried to rent a car all over London and Paris but would still like to go somewhere we can rent a car and enjoy the autonomy of out own vehicle but everywhere I’ve checked requires that the primary driver also be the credit card holder.

    Thanks.

  242. Michael O'Donnell- Reservations, UK Says:

    Hi Brett,

    Unfortunately with Avis as well, the primary driver needs to have a major credit card in their own name.
    It’s normal practice in most car hire companies.

    Regards,

    Michael

  243. Danielle Says:

    Hi, we have booked flights to Rome ciampino airport, as we go every year to see my grandparents. We have never had problems hiring a car but this year no one will hire us one without a creditcard. My dad would be driving and has a visa debit card, could we hire one using this ? Or even a cash deposit ? I am so fed up feel like cancelling my flight now! Please sombody help ! Thanks

  244. Michael O'Donnell- Reservations, UK Says:

    Hi Danielle,

    Avis Italy will accept Visa Debit cards providing the card only says Debit on it, with the raised numbers, i.e. not Electron, Switch/Solo etc.

    I hope this helps,

    Regards,

    Michael

  245. catherine Says:

    Sorry to ask for confirmation that if I prepay on line with a visa debit card for a rental at Charles de Gaulle and pay for collision and theft, I will only be charged for fuel and any extra (child seat ect..) at the time of pick up. Does AVIS at Charles de Gaulle charge also a deposit? if so can it be put on a different card than the one used to prepay? thank you your blog has convinced me to use avis on this trip

  246. Michael O'Donnell- Reservations, UK Says:

    Hi Catherine,

    At the counter you can pay for collision and theft insurances. If you pay for these then they should not hold any deposit on your debit card except the extras you may want (such as fuel, child seats etc..) Just a reminder, they will accept Visa Debit, but not Electron, Maestro, Solo or Switch Debit Cards

    Also, the branch will block off the cost of the rental if you haven’t prepaid in advance, (if prepaid, obviously this money won’t be taken off the card)

    Lastly, a note on the payment card, you must show the card you paid with on-line at the branch. I don’t see any reason why you couldn’t use a different card(in your name of course) for the extra payments.

    Please let me know if you have any more doubts, it can get quite complex with these themes.

    Regards,

    Michael

  247. catherine Says:

    I am so sorry to tell you that I called the 800 number listed on the AVIS website to make my car rental reservation and tried to pay with my visa debit card and was turned down. the call (made from the US)was handled by Reservation AVIS office in the Philippines I spoke to a supervisor called Lois and was told no. absolutely no debit cards allowed. I read her the list of debit cards allowed and not allowed as your message to me stated and no go. She referred me to the AVIS policy on the avis web site.
    What do you make of that? If you have the number of AVIS at Charles de Gaulle T1 I would also appreciate it so I can talk to them ahead of time. I don’t know what to make of all this.

  248. catherine Says:

    I also called car reservation at Charles de Gaulle Avis office listed on the web site and I was told no debit card. The problem is I cannot take a chance of being charged a “caution” if I cannot use my debit visa card.

  249. Michael O'Donnell- Reservations, UK Says:

    Hi Catherine,

    I am sorry for the conflicting information you have received both from the call centre and Charles de Gaulle but we have an official communication from the Avis management in France and they will accept VISA debit cards. Avis France must and should accept VISA Debit.

    If you want please send me your email address to comments@avis.co.uk and I will send you back an attachment with the pictures of the cards they accept from a communication we have from Avis France.

    We also spoke to the Avis Charles de Gaulle manager and she told us if it had the raised number and they could pre authorise money from the card that they will accept it.

    So, just to clarify, VISA debit, with the raised number is accepted in France, but NOT VISA Electron, Solo or Switch cards.

    We will also send out a communication to the Philippines call centre and Charles de Gaulle to re-inform them to accept Visa debit.

    I hope this will clear it up for you.

    Regards

    Michael

  250. catherine Says:

    Thank you so much for your help.
    Catherine

  251. R Brown Says:

    Hi Rob,

    im looking to hire a car in Ibiza, i dont have a credit card, but do have a Visa Debit card, is there a way of pre paying for the car through the reservation office over the phone, and then leaving a cash deposit at the rental office on picking up the car?, how much would the deposit be ?

    Regards

  252. tasha Says:

    hi were off to bordeaux france in two weeks and really need to know a few things my boyfriend will be driving the car but has no credit or debit cards. but i will be paying online fro the car with my visa debit card can we use this for the deposit? also what will be held against the card as i read on an earlier post that if you had paid online it will just be the fuel and any extras but a bit further down you said it would be quite a lot ? thanks

  253. Michael O'Donnell- Reservations, UK Says:

    Hi,
    Regarding the bloq question about Visa debit/credit and cash deposits, unfortunately without a major credit card Avis Spain will not release a car to anyone. They will not take a cash deposit or accept a debit card either.

    Regards,

    Michael

  254. Michael O'Donnell- Reservations, UK Says:

    Hi,
    Just the first thing to be careful with in France, they will accept Visa Debit with the raised numbers, but NOT VISA Electron, Solo or Switch cards.

    As the card holder you will have to be added as an additional driver(€30 per rental), you must be 25 years old or more to avoid further underage fees, also full licence held for at least a year.
    Fuel and any extras will be held against the card, plus if you do not reduce the excess(€9.20 per day), then they can hold a minimum of up to €800 in case of damage or theft.

    I hope this makes it all a bit clearer, if you have any more doubts I will do my best to clear it up for you,

    Regards,

    Michael

  255. tasha Says:

    SO DOES THAT MEAN WE WONT GET ONE AS IM 21 AND DONT HAVE A LICENCE?

  256. Rachel Harrison Says:

    Hi,
    We are flying into Trapani(Sicily) in september, we originally were getting picked up by the rental agent, he has now slapped a hefty charge onto this, so have looked to hire a car, but we only have a visa debit card…can we hire a car with avis with the debit card?

  257. Vicki Wilson - Marketing, Avis UK Says:

    Hi Tasha,

    I am afraid so, but those are not the only reasons. You cannot book a car through Avis in Spain without a credit card.

    Vicki

  258. Michael O'Donnell- Reservations, UK Says:

    Hello Rachel,

    Avis Italy will accept a Visa debit card(with the raised numbers,but NOT Electron, Maestro, Solo or Switch Debit Cards)

    I hope this helps,

    Michael

  259. Adam Ings Says:

    Hi Michael,

    Hopefully you can clear up a couple of questions about our rental. We’ve booked a car to pick up from Ibiza Airport on the 25th Aug, returning 2nd Sept. The price we’ve been quoted is very reasonable.

    Excess means that should our car suffer any damage, we are liable for costs up to that excess amount, right?

    Assuming that is correct, I’m assuming that Excess Waiver means we pay an amount per rental days up front, and in the case that our vehicle suffers damage, we are then not liable for any further costs? If the Excess Waiver fee is approx. 15EUROS, for an 8 day hire, our Excess Waiver amount would be 120EUROS?

    Also, I’ve applied for a credit card in the case that my Visa Debit card isn’t accepted in Ibiza. Hopefully it’ll come through in time, but should I not receive it by the time we fly, could you tell me if Ibiza Airport will accept my Visa Debit card for payment?

    Thanks so much for your help.

  260. Rachel Harrison Says:

    Thanks Michael, I presume I just go ahead with booking online opting visa where it asks which card? even though its a visa debit(it has raised no.s),also… do I pay the excess damage waiver/fuel when I go to collect car in Trapani? Last question..Do Avis offer a key drop for out of hours drop off in Trapani? (our flight is 7am on a sunday, so we would have liked to have been able to drop the car off around 5am, but online it says ofice closed..so this means we would have to drop off day before and make alternate arrangements to get to airport)

  261. mark segal Says:

    Hi Michael
    I am traveling with m,y girlfriend to Genoa on Saturday and we need to rent a car for 3 days
    I cannot find my licence but she has a full, clean licence. She is 29 years old. Problem is that she doesnt have a credit card but I do (American Express)
    Please could you confirm whether there is any way we can rent, I will be with her at all times and will do the guarantees on my card. Id this possible
    Thank You for your help

  262. Michael O'Donnell- Reservations, UK Says:

    Hi Adam,

    Firstly just so it is clear for you before you go, Avis Spain do not accept debit cards, you must have a major credit card to get the car released.

    Your interpretation of the excess is correct, if you pay the excess waiver then any damage is covered.
    The excess waiver (Super insurance-Theft Protection and Collision Damage) costs €19.97 per day, so for eight days works out at €159.76. This would be for a group A or B (small economy, a Lancia Ypilson, VW Polo for example.

    Any other doubts please don’t hesitate to ask.

    Regards,

    Michael

  263. Michael O'Donnell- Reservations, UK Says:

    Hi Rachel,

    Yes, you can click on the Visa as payment method, no problem. You can pay for the excess damage/fuel at the office when you get there.

    As for the last question, Trapani offer a key box service so when you go back early with the car you just drop the keys in a box. When you pick up the car they will explain where the box is etc. You will however have to book it online to drop off at 0700am as it won’t take the 05.00am time.

    I hope this helps,

    Michael

  264. Michael O'Donnell- Reservations, UK Says:

    Hi Mark,

    In this situation it will be possible to rent a car but your girlfriend will have to be the main driver and you can present your credit card. Unfortunately as you won’t have your licence with you, you won’t be able to drive.

    Best Regards

    Michael

  265. Rachel Harrison Says:

    Many thanks Michael for your help :)

  266. Iain Wilson Says:

    Hi Avis people,just a quick question from Bonny Scotland,I booked with you a couple of years ago in The South of France and successfully used my Visa Debit,and had a perfect hire car experience,so my question is,I take it I can use my Visa Debit for pick-up from Pisa airport in September.Dont say I cant cos I’ve actually just booked it(lol)
    ps I so want a Fiat 500,can you fix it Jimmy?

    Cheers, Iain

  267. Michael O'Donnell- Reservations, UK Says:

    Hi Iain,

    Avis in Italy will accept the Visa Debit(like above, with the raised numbers, but NOT VISA Electron, Solo or Switch cards).
    If you want to send me your reservation number to comments@avis.co.uk I will check it but I think Avis Pisa do not have the Fiat 500 available in the fleet.

    Regards,

    Michael

  268. Linda Says:

    Hi,

    We are going to Cyprus & wanted to rent a car. We have a visa debit card but do not have a credit card. We have been told that we need a credit card to be able to have a car.Is this correct?

    Thanks

  269. Linda Says:

    Hi,

    Further to my earlier message, we are going to be staying in Paphos, Cyprus.

    Thanks

  270. Janet jones Says:

    I am looking to book a car at Treviso Airport Italy 16/09/10 for 1 week but only have a visa debit card, Ido not have a credit card – is this possible to book with just a visa debit ?
    Thanks

  271. Janet Jones Says:

    Hello, need to book a fiesta from treviso airport for 1 week from 17/09/10. Would be grateful if you could confirm whether this is possible if I only have a visa debit card I do not have a credit card, if its possible whats the easiest way to book and pay for the hire up front,
    Thanks in advance

  272. Michael O'Donnell- Reservations, UK Says:

    Hi Linda,

    In relation to Cyprus, you must have a major credit card, they will not accept a debit card.

    Regards,

    Michael

  273. Michael O'Donnell- Reservations, UK Says:

    Hi Janet,

    Avis in Italy will accept the Visa Debit(like above, with the raised numbers, but NOT VISA Electron, Solo or Switch cards).

    Best Regards,

    Michael

  274. Tom Says:

    Hello,

    I just wanted to check whether visa debit cards are accepted in Gozo, Malta?

    Thanks for your help. Probably fed up of these type of questions!

    Tom

  275. lisa Says:

    Hi we have a car booked in the uk being dropped of to our home address, we have pre paid for the car and just wanted to clarify that we can use a visa debit for the cost of delivery and any xtras from the information on this page iguess the answer would be yes but just making sure thanks

  276. Michael O'Donnell- Reservations, UK Says:

    Hi Lisa,

    Avis in the UK will accept the Visa Debit(with the raised numbers, but NOT VISA Electron, Solo or Switch cards)

    Regards

    Michael

  277. dan Says:

    i rented a car and the athorised my credit card and i checked the credit card a few days later and te money was off the card i checked a week after and all the money is back on my card and i can spend as much as i want the credit card company says why is this and when i bring the car back ive already signed so i will just drop it off how will they get there money.

  278. Michael O'Donnell- Reservations, UK Says:

    Hi Dan,

    If you send me your reservation number to comments@avis.co.uk I can have a look at the booking and see if I can help.

    Regards,

    Michael.

  279. steve Says:

    We have just booked a hire car with you for Cyprus but have found out our visa electro is no good when collecting the car, we do not have a credit card…HELP what can we do?

  280. Troy Lee Coram Says:

    Just a confirmation. I have e-mailed your customer service and been told “Nay” ….BUT from what I read above I gather we may be ok.

    We are looking to reserve an economy/compact car. Pre-paid. From May16th-22nd in Italy. Driving from Venice and returning to Pisa. We have a credit card (Visa) with a low limit which is only in our possession for emergencies. BUT we do have a Visa Debit card with loads of funds in the bank. Will the Debit card be accepted on pickup? If not how much of a deposit will be put against the credit card ? (I need to know pretty accurately since to judge against the limit). Correspondence from your customer service team says that they will NOT accept the Visa Debit.

    Please advise we’re in a crunch

  281. Desiree - Reservations UK Says:

    Steve:

    Hi Steve,

    With Avis you must hold a credit card or Visa Debit card in order to rent with us. As a general policy Visa Electron are not accepted.

    In Cyprus there is a special Electorn Card policy which is rather complex.

    When collecting a car, you are unable to pay with a Visa Electron, it must be a credit card or a Visa Debit card.

    However you are able to put a deposit down in cash and when you return the car, they return this deposit to you and then you can pay for the whole rental with your Visa Electron card.

    The reason why this happens with Visa Electron is because these cards will not allow us to block a security deposit like the credit cards or the Visa Debit do, therfore a cash deposit is required for security purposes. As soon as the vehicle is returned, the cash is refunded and the whole rental can be paid using the Electron card.

    Hope this helps Steve.

    Desiree – Reservations UK

  282. Desiree - Reservations UK Says:

    Dear Troy ,

    There has been some confusion over Visa Debit cards being accepted accross Europe as the policy has changed recently.

    Let me quickly clarify the new policy regarding Visa Debit cards:

    When renting with Avis in Europe, Visa Debit Cards will be accepted in all countries with the exception of Spain, Switzerland & Luxmebourg.

    It must be a Visa Debit card and not Solo, Maestro or Electron. Providing this is a Visa Debit card, they will accept it upon collection.

    Hope this helps Troy.

    Desiree – Reservations UK

  283. Troy Lee Coram Says:

    Thanks Desiree…you rock

  284. louise C Says:

    Hello.

    Question #1. I’m a US citizen, renting a car in Aberdeen at the airport, and returning it to the airport in Manchester. Can I use my US Visa Debit card for this transaction?

    Question #2. If not, I can perhaps reserve with a credit card, but I’d like to settle the bill on my debit card. (I prefer to pay cash for everything right now in my life)

    I’d prefer to go with option #1 but I’d like to be prepared and not show up at the airport not knowing the policy.

    [A competitor] tells me no, so I won’t be renting with them.

    Kind thanks for your answer.

  285. Desiree - Reservations UK Says:

    Dear Louise,

    Providing you use a Visa Debit card, which follows the Debit criteria, they will accept this as a method of payment at Aberdeen Apt.

    The sebit criteria is as follows:

    1.The long number at the front starts with the digit 4

    2.The numbers are raised on the card

    Hope this helps Louise.

    Desiree – Reservations UK

  286. Allen Says:

    Hi
    I am looking to book a car at Rimini airport but when I try and set the return date it says the office is closed on a Sunday.

  287. Desiree - Reservations UK Says:

    Dear Allen,

    Unfortunately the office at Rimini Apt is not open on Sundays, see below the office’s opening times:

    Sunday: 00:00 – 00:00
    Monday: 08:00 – 12:00 14:00 – 19:00
    Tuesday: 08:00 – 14:30 18:00 – 22:00
    Wednesday: 08:00 – 20:00
    Thursday: 08:00 – 12:00 13:00 – 20:00
    Friday: 08:00 – 12:00 13:00 – 19:00
    Saturday: 08:00 – 15:30 17:00 – 22:30

    Desiree – Reservations UK

  288. steve wilson Says:

    Hi , i’m going to tenerife (south airport) from 11 to 18 may 2011 and wish to hire a car. I am worried that my only means of payment and deposit is a VISA ELECTRON DEBIT card. Would this be accepted? If yes can i have a written / email confirmation of the ruling to produce at the time of rental. IF not accepted could you recommend any car hire companies in tenerife who DO accept such deposit/payment methods. thanks

  289. Desiree - Reservations UK Says:

    Dear Steve,

    When renting with Avis Spain, you can indeed pay using your Visa Electron Debit card, but at time of collection you will need to present a credit card as well as the Visa Debit card.

    Generally all car rental companies have the same regulations regarding Visa Debit cards.

    Regards,

    Desiree – Reservations UK

  290. Lesley A Says:

    Hola!

    We’re traveling from UK to Portugal at the end of March 2012.

    I know that I can use my Santander Visa Debit card for payment of the car rental beforehand.

    Can you tell me if the Avis branch at Faro airport will also accept my Visa Debit card on collection of the rental car?

    I note that “Desiree – Reservations UK” posted in Feb 2011 that when renting with Avis in Europe, Visa Debit Cards will be accepted in all countries with the exception of Spain, Switzerland & Luxembourg.

    Is this policy still in place, and if so, is it likely to change in Portugal – Faro airport in particular?

    Many thanks in advance,

    Lesley

  291. Hannah Says:

    Hi,

    I am travelling to Phoenix Arizona in October and am renting a car with British Airways & Avis on the fly drive for 10 days. Could you please clarify for me again if I can use my Visa Debit Card as I am having a little trouble understanding all this.

    Thank you,

    Hannah

  292. colin Says:

    Hi
    I am travelling to los angeles from the UK and I want to rent a car with British Airways.
    My father is travelling with me although I will be driving. Can we use my Visa Debit Card to pay as I do not have any credit cards.
    Alternatively can we use his credit card to pay he will be with me at the time of hiring.
    Sorry to ask but the British Airways website sais I will need a credit card for the deposit do not want to get there and be turned down.

    thanks

  293. Sabrina, Marketing UK Says:

    Hi Colin,
    Thanks for your comment.

    The general terms and conditions do say you need a credit card for legal reasons but in the USA and Canada we do accept Visa Debit Card so you are ok to do this.

    I hope that helps.
    Sabrina

  294. Ed Morris Says:

    I’m hoping you can help me with a question dealing with debit cards and licenses.

    I have a U.S. drivers license, still based in Arizona, but am in Scotland for about a half year. I still drive on the U.S. license but have deactivated all my U.S. cards (worried about identity theft).

    Question: Can I rent in, say, Aberdeen with my U.S. drivers license and a U.K. (Barclays) Visa debit card with raised numbers starting with the number 4?

    Thanks for your help.

  295. Desiree Says:

    Dear Ed,

    I have spoken to the depot regarding your query, and I can confirm you will be able to rent using your USA licence and paying with your UK Debit card, the only requirement is you take proof of address in the UK. I hope this helps.

    Desiree – Reservations UK

  296. Christian Says:

    Hi there,
    I have a big problem. I have booked my car rental for Edinburgh Airport with my Mastercard (Credit). Someone has misused the card so that I had to block the credit card.
    As my rental will be on September 24th my bank will not be able to send me a new one. (German banks are really slow!)

    The only card I have is a Mastercard (Debit). Will it still be possible for me to pick up the car? (I can bring the credit card which I used for booking the car).

    Thank you for your help.

  297. Jim Says:

    Hi there,

    Im slightly confused as to whether or not I can use a debit card o hire a car in Ireland. I’m from Ireland and Im planning to hire from Dublin Airport from 24th – 30th October. Will I be able to use my UK visa debit card to prebook online and swipe for the deposit to pick up at the airport or does it have to be a credit card on pick up? I’m steering away from credit cards at this time so don’t hold one myself and am reluctant to get one for this end. My partner who is travelling with me has one with a smallish limit but she does not feel confident driving on the Irish roads at this time of year. Will we be able use hers or does it have to be in my name as I’ll be the driver.

    Thanks a lot, Jim

  298. Desiree Says:

    Hello Jim,

    I can confirm that when renting from Avis in Ireland, Visa Debit card will be accepted(NOT Electron)for payment but not for collection of the vehicle, as a credit card is then needed in order to secure a deposit.

    Desiree – Reservations UK

  299. Bianca Says:

    Hello,

    I am renting a car in Venice on the 2nd of December. Can I use my Visa debit card for the deposit??

  300. Sabrina, on behalf of Desiree, Reservations UK Says:

    Hello Bianca,

    When renting from Avis in Italy, Visa Debit card will be accepted for payment but not for collection of the vehicle, in this instance a credit card is required in order to secure a deposit.

    I hope that helps.

    Desiree – Reservations UK

  301. Ben Says:

    Hi there,

    I will be renting a car from Faro Airport on the 13th of December. Can my VISA Debit Card issued by NatWest be accepted for the deposit?

    Thanks!

  302. Sabrina Says:

    Hi Ben,

    Avis in all countries except Spain, Belgium and Luxembourg will accept a Debit Card instead of a Credit Card. The Debit Card must be a Visa Debit or Mastercard Debit but not Delta, Solo, Switch, Maestro, Electron etc. The card must have the word DEBIT written on it and the numbers will be embossed (raised). Avis does not accept the “prepaid” debit cards at all.

    Hope this helps.

  303. Andy Says:

    Can you clarify whether a Visa Debit card will be accepted to collect a car at Calgary airport? Travel will be in September 2012 and hire will be prepaid in the UK. I called Avis UK customer services last week and they said only credit cards were accepted, and the website seems to back that up, but an earlier post on this blog seems to suggest that a Visa Debit card will be OK. I don’t currently have a credit card so need to be sure.

  304. ade Says:

    Hi, I am going on a trip to Fuerteventura and have booked a car with avis through Thomas Cook. Will i be able to pay the deposit on my Visa debit card when i go to collect the car?
    Also i have been given differing information from AVIS IN Fuerteventura in regards to this question and am now totally confused.
    The first person i spoke with informed me that they would require a valid credit card but that he
    “was’nt to sure”, the second person i spoke with said that i could use my debit card but that i would need to take their insurance. Could you please clarify for me which of these is correct. Thank you.

  305. Phil Says:

    I will be travelling to Milan, Italy soon and will need a car rental at Malpensa airport. Since I retired I got rid of my credit cards and only use a Visa debit card. Will I be able to use my Visa debit card for car rental at Malpensa airport?

  306. Shellie Says:

    Hi there,

    can confirm that a Visa debit card will be accepted in Catania airport this year, April/May? Our Visa debit card has raised numbers and debit printed on it.

    We are travelling with 4 small children and need assurance. Also, will we need to leave a deposit of some form? If so how much?

    Finally, is it possible to get this in writing? Many thanks.

    Shellie

  307. LWilkinson Says:

    Hello,
    Hello, Sorry for the delay in getting back to you. I have had to get the information corroborated before giving you conflicting information.

    Ade: I have double checked with Fuerteventura and Debit Cards are only accepted as method of payment , they can’t accept these to block the securtity deposit, for this they would require a credit card.

    Phil & Shellie : In Italy the same policy applies; Visa Debit cards are accepted as method of payment but in order to pick up the car a credit card is required.

    I hope this helps.

    Desiree – Reservations UK

  308. Frisør Says:

    Hello there,
    i am wondering if i can rent a car at the Barcelona Airport with you, using my Visa Debit card?

    Thanx

  309. Desiree Says:

    Hello Frisør ,

    Regarding your query, I can confirm Visa Debit Card is not actually accepted in Spain, in most countries across Europe you can pay with them but I’m afraid Spain is not one of them. You would need a credit card to make this booking.

    Desiree – Reservations UK

  310. Hanny Says:

    Please can you confirm if I can use a UK visa debit or a cashplus prepaid mastercard (car hire enabled) for the security swiope on pick up of a hire car from Gibraltar Airport (booking will be made via my corporates travel department credit card which I will not have on pickup) – I will be traveling to Cadiz and back to Gibraltar during the week. Im not sure if Gibraltar comes under the Visa Debit issue that is currently in effect within Spain.

  311. Desiree Says:

    Hello Hanny,

    I have double checked with the staff at the airport and they have confirmed a Visa Debit card ( with raised numbers) will be accepted for the deposit, however pre paid mastercards are not accepted at time of pick up.

    I hope this helps.

    Desiree – Reservations UK

  312. Paul Says:

    Hi, can you tell me if my wife can use a visa debit card to hire a car for a week at either of the 2 Rome airports in Italy over Easter.
    We have got a credit card but keep the limits very low so we do not get into debt.
    Also if we used a credit/visa card how much is usually taken as a deposit for the car hire from the either card.
    Thank you

  313. tony thorogood Says:

    i have obtained a qoute for a small economy car collect at porto airport 4-7-2012 return 18-7-2012 can you confirm that my visa debit card is acceptible to use for security deposit the quote says that extra cover can be purchased locally how much will this cost and how much will the deposit will then be?
    many thanks

  314. Desiree Says:

    Hello Paul,

    When renting with Avis Italy, debit cards are accepted as method of payment but not to secure the security deposit, in order to do so a credit card will be required and the deposit depends on length of rental, type of car etc.

    Desiree -Reservations UK

  315. Jaid Says:

    Hi, I want to rent a car at Bergamo Airport, Italy for 10 days. Do you offer supplementary insurance which offers zero excess and covers things like windscreen, underside, roof, towing, reg plate, door locks, lost of key?

    If the supplementary insurance offers the above mentioned coverage (including zero excess), I understand that no deposit will be taken/secured via a credit card during car collection. Does that mean I can collect the car by using a UK Visa Debit Card (since there is no deposit to be secured)?

    I don’t have any credit card. Please help. Thank you.

  316. Kerry Says:

    Hi,

    I am looking to hire a car in Ibiza in May but do not have a credit card. I do have both visa and mastercard debit cards, are these acceptable or do I have to apply for a credit card
    Thanks

  317. LWilkinson Says:

    Hi Kerry,
    When renting with Avis a credit card is required in order to leave a deposit as we are unable to take security deposits from Debit Cards.
    Hope this helps.

  318. Tracy Says:

    Hi Avis

    There seems to be a lot of conflicting advice from you in this chain regarding payment of deposit.

    Some advisers say that you do accept Visa Debit cards and other advisers like Wilkinson’s reply to Kerry above, states that they are unable to accept Debit cards and that it must be a credit card.

    Can we please have a definitive answer as to whether a debit card is accepted or not? I am travelling to France shortly and should appreciate your advice as to whether I can use my visa debit card.

    Thanks, Tracy

  319. Tomas Says:

    I am quite confused on the Visa debit card issue. I have booked a car for my holiday in Malta 3th of March. I only have a visa debit card, will they definately accept this?

  320. LWilkinson Says:

    Hi Tracy, apologies for the confusion on this subject, but I’m afraid there is not one rule that applies to all our rental locations – it varies depending on what country you’re renting from. Visa Debit is accepted for payment in most of Europe, but is often not accepted for the security deposit, so another method of payment is needed. In France you will need a credit card which we will need to swipe for the security deposit. I hope this clarifies things.

  321. Rosalyn Says:

    Hello – I’ve read that Avis USA accepts VISA debit cards as payment, but they will need to run a credit check in order to process this. I’d like to know if the check can still be processed if you are an international renter, or can credit checks only be verified within the USA? Thanks!

    https://www.avis.com/car-rental/location/details.ac?LOCATIONCODE=ABQ#Debit%20Card%20Policies

  322. Desiree Says:

    Hello Rosalyn,

    I have double checked this information for you as as the terms and conditions state and the answer is yes you can, however not in all stations.

    certain cities in the following states do not accept Visa Debit:

    Connecticut
    Massachusetts
    New Jersey
    New York
    Pensylvania

    For the credit check for someone from outside the USA, a return ticket and passport would be sufficient.

    Desiree – reservations UK

  323. Paul Says:

    Hello there,

    Really frightfully confused over all of this. Could you please let me know if the Avis branch at Malaga Aiport accepts Visa Debit cards for both payment and deposit. I have booked an Economoy car for for two people for 8 days; could you give an estimate for how much the deposit would be as I have a credit card but only with a 500GBP limit that I could use, but Visa Debit would be much preferred.

    Many thanks

  324. Declan Says:

    Hello sorry for the repetition, but I would just like Avis to confirmed so will not have any issues or have to look for other transportation once I arrive.

    Some of the recent posts say your policies have changed lately and another one says there is not one rule that applies to all your rental location

    I will be arriving at Naples Airport Italy Capodichino this Saturday the 14th, I have a plain Visa debit card with the raised numbers not a Switch, Electron or Maestro, I do not have a credit card and there will be sufficient balance in my account for any excess/deposit.

    Will I be able to rent a compact car from Avis, I would like to pre-pay for the rental online so would really appreciate if you could confirm that Avis at Naples airport will accept my card, can the deposit/excess be simply be Pre-Authorise on my card, what would the required deposit be for this car.

    Many Thanks
    Declan

  325. Sabrina, Marketing UK Says:

    Hi Declan-
    Thanks for your message. Sorry for the short notice – I’ve been looking into this for you.

    I agree this is getting a little confusing! We are looking to update the blog post soon to make things a bit clearer.

    I’ve been looking into this for you and am pleased to reassure you that Italy are now going to be accepting Visa Debit cards for car rentals so you will be able to use it for your rental tomorrow.

    Have a great trip!
    Sabrina

  326. Sabrina, Marketing UK Says:

    Hi Paul-
    Thanks for your comment – sorry for the delay.

    This is quite confusing so we shall be updating this blog post soon to clear things up a bit!

    I have been looking into this for you and, whilst some locations in Spain will take a debit card, they may specifically request a credit card so we recommend you have a credit card for renting in Spain.

    There is not a ‘deposit’ as such but we can hold the cost of fuel so your credit card limit will be fine in this case.

    I hope that helps – have a great time!
    Sabrina

  327. Barry Says:

    Hi, I’ve an Irish issued Visa Debit card. Over the next year I’ll be travelling between UK and Ireland quite a bit and will need to hire a car in both countries. I recently became an Avis Preferred Customer and will be booking through this facility. When renting a car I will pre-pay the full amount at time of booking. Can you advise
    (1) will my Visa Debit always be ok in both UK and Ireland?
    (2) will there be a additional deposit held against my card at time of pickup of a rented car or anytime at all?
    Regards
    Barry

  328. Katrina Says:

    Hi i am needing to book a car in Pisa, Tuscany airport and only have a UK visa debit. will i be able to make the booking and ghire the car on this basis?

    thanks very much in advance.

    Katrina

  329. Sabrina, Marketing UK Says:

    Hi Barry-
    It is fine to use a Visa Debit card in both countries but when renting in Ireland with a Visa Debit you are required to purchase super collision damage insurance.

    There isn’t a deposit as such but we do hold the cost of a full tank of fuel for the rental.

    Hope this helps – enjoy your trip!
    Sabrina

  330. Sabrina, Marketing UK Says:

    Hi Katrina-
    Yes you are able to rent a car in Italy with a Visa Debit.

    Enjoy your rental!
    Sabrina

  331. Anita Says:

    I would like to hire a car in Milan Malpensa on 7/7/12 for approx 2-3 weeks. I only have my UK visa debit card. Can you please confirm that you accept this for the whole rental (online payment and final payment) so that i can book my car this week?
    Thanks!!

  332. Anita Says:

    Peter, I just made a reservation with Avis based on the info above regarding AVIS accepting visa debit cards and at the bottom of my email it says in bold, DEBIT CARDS ARE NOT ACCEPTED. Can you please advise? Should I cancel my reeservation? It was for Milan Malpensa airport on 7/7/12.

  333. caroline Says:

    Hi my husband has booked a car hire for orlando but doesn’t hold a visa debit card or credit card would it be ok to use my visa debit card when we pick up the car thanks.

  334. Ugo Says:

    Hi Avis staff
    I do really need this information cause i’m departing soon: I’ll arrive @ Bristol Airport and planning to hire a car from you. I only have a Mastercard prepaid card, will this be accepted? I’ve always used it as a credit card without any problem.

    Could you pls clarify this and, if not possible, telling me which are the possible alternatives?

    Cheers

  335. Sabrina, Marketing Says:

    Hi Ugo- I’m not sure when your rental was so I hope you receive this in time.

    I’m afraid we do not accept Mastercards. You can only use a credit or Visa Debit card when renting in the UK.

    Sorry that’s not ideal for you but these are the terms for renting a car in the UK.
    Sabrina

  336. Sabrina, Marketing Says:

    Hi Caroline- the ‘primary renter’ is the customer who books and pays for the rental.

    The name of the primary renter should match the details on the drivers licence and credit/visa debit card. If you have a valid drivers licence I would suggest you contact our reservations team on 0844 581 0147 and amend the rental to your name.

    If you both wish to drive then you can add an additional driver to your rental. You must both hold a full driving licence which you have held for a minimum of 12 months.

    I hope that information helps – we will look at updating our website to ensure this is clear for our customers.

    Let us know if you need anything else and enjoy your rental!

    Sabrina

  337. Sabrina, Marketing Says:

    Hi Anita,
    Apologies for the delay.
    Just to let you know we are looking into this for you.
    We have been informed you can use a Visa Debit but we will check this with the specific location to ensure they do not have their own restrictions in place as per the confirmation email you have received.

    Many thanks for raising this – we will let you know ASAP.
    Sabrina

  338. Sabrina, Marketing Says:

    Hi Anita,
    Apologies for the delay.
    We’ve had confirmation from our reservations team that you can use debit cards – so please do not worry. You can ignore this message.
    Would you mind confirming your rental agreement number so we can fix this message and avoid it showing and misleading others?

    Thanks
    Sabrina

  339. James Says:

    Hello Sabrina,

    I know you’ve given a plentiful number of answers to this question but I’m left a little confused.

    I’d like to hire a car at Bologna airport on 04/06 until 11/06. I only have a Visa Debit card and of course understand that I can pre-pay with that. However, I also hired from Avis in September of last year from Milan Malpensa T2 – but my card was NOT accepted for the deposit.

    So, will my Visa Debit card be accepted for the deposit at Bologna if I book?

    Many thanks in advance

  340. Sabrina, Marketing Says:

    Hi James – thanks for your comment.
    No problem at all. Completely understand this is a complex issue – that’s why we’re here!

    This is a very good point and I can confirm that if a deposit is required you do have to have a credit card for security purposes.

    You can pay for the total cost of the rental at the end with your Visa debit card if you wish.

    I hope that helps – enjoy your rental!
    Sabrina

  341. Ben Says:

    Hello, I am planning to rent a car from Naples airport, I only have a visa debit card. Can I use this to pay for the deposit? If so, how much deposit can I expect to be taken?
    Many thanks.

  342. MandyB Says:

    Hi there, i was told on the phone from an Avis rep that i would need a 200 GBP deposit (held on my debit card).
    However from what i have read, if i pay up front rental cost of 80.38 for 3 days from Heathrow airport requiring no extras (sat nav child seat)why would i need to leave 200 pounds on my card? Please clarify?
    Also another point i must add if i may. My card does say Visa Debit on the bottom righ hand corner but at the top ALSO says “Cardcash”…Is there a card that ONLY says Visa Debit and nothinng else?
    I am under the impression that in the UK you can use this Visa Debit but can it still contain the word “Cashcard” even though the numbers on the card are embossed/raised?
    Many thanks in advance for clarifications!
    Just need to know what money needs to be on my card if i pay for Petrol and daily Excess at the counter???? So many posts and i’m still confused :-)

  343. Sabrina, Marketing Says:

    Hi Ben-
    Yes you can use a Visa Debit card in Italy and we don’t exactly take a deposit but we hold the cost of a tank of fuel. This depends on the car but would be a maximum of 150Euros.

    I hope that helps – enjoy your rental.
    Sabrina

  344. Sabrina, Marketing Says:

    Hi Mandy,
    Thanks for your comment. Completely appreciate the confusion – that’s why we’re here!

    We do not take a ‘deposit’ as such but we hold the cost of a tank of fuel against your card. This depends on the size of car you rent but is normally around £75 – £100.

    Unfortunately we do not accept cash cards but we do take Visa Debit cards so it may be worth contacting your bank to check if your card is recognised as a debit card.

    I hope that helps – let us know if you have any further queries!
    Sabrina

  345. Martin Kempton Says:

    I’m going to orlando in June, can you tell me if i can use my Visa debit card, I dont have a CC.
    Thanks

  346. Kerry Says:

    I am looking to hire a car in Dinard France but only have a UK issues Visa Debit Card can you confirm if this is accepted?

    Thanks

  347. Helen Says:

    OK-a slightly trickier question….we have saved up air miles and are using them to pay (in part) towards car hire from Nantes airport this summer. We will pay the remaining balance before we arrive on our Visa Debit on-line.

    Do we still need a credit card when we pick the car up? (we don’t have one-and don’t want one!)

    Thank you

  348. TamasH Says:

    Dear Sabrina.

    I booked a car in Milano- Bergamo. I have no idea, I can use my mastercard (only electronic use) for deposit when i pick up the car at Bergamo airport?

    Thank you for your prompt answer: Tamas

  349. Adam Lamb Says:

    Hi, travelling to Faro on 2nd June and do not have a credit card but I do have a Santander Visa Debit card. Please can you confirm that they will accept this? Thanks, Adam

  350. James Says:

    Sabrina,

    In post #340 you say that a CREDIT CARD is required to pay the deposit for a vehicle, yet then in post #343 you say that a DEBIT card is acceptable for the deposit. This is just plain confusing!

    IS IT POSSIBLE TO RENT A CAR WITH ONLY A VISA DEBIT CARD?

    And surely after 300+ posts primarily relating to the use of cards for payment, maybe Avis could make things obvious on their website, to save so many people asking questions and getting a range of differing responses?

    Thanks,
    James

  351. Mindi Says:

    I sent a message to the reservations email address with this question last week, but I haven’t heard back yet so thought I’d try to post here.

    I’m from the US and will be traveling to Ireland in a few weeks. I’ve pre-paid for a car rental (through CarHire3000) that I’m picking up in Dublin in a few weeks. I’ve purchased CDW as part of the rental. My question is about whether Dublin Avis will accept a Debit card for the ‘hold’ they require for the excess fee (1200 Euro) and any fuel costs they require to be paid at the time of pick-up.

    I prefer to only take my Visa Debit card with me when I travel to reduce the hassle of canceling cards when/if my wallet is lost or stolen (what a nightmare that is!). The website for Ireland Avis states in the FAQ section that Debit Cards are accepted (with Visa/MC logo, which mine has) as long as Super CDW is purchased at the time of the rental pick up. I’m fine with that, if it’s a requirement. However, a different section of the website says Debit Cards are NOT accepted. Can you please clarify this? I don’t want to end up stranded in Dublin airport with no transportation (especially since I’ve prepaid several hundred euro) to get me to the western coast.

    Thanks -
    Mindi

  352. John Says:

    Hi
    My wife is travelling to Portugal on holiday and I will be joining her a week later. Will it be possible for her to pick up a car with my Visa debit card?

  353. Lyn W Says:

    Hi There,

    I am looking to book a hire car from Toronto Pearson airport, Canada at the next week, please can you let me know if a visa debit card is accepted for the payment of the hire car and if any deposit is required (if so how much) can this also be made with a visa debit card, Many Thanks

  354. Becky w Says:

    Hi, I want to hire a car at nice airport for 7 days, I am told I need a credit card (which I don’t have) I have visa debit but am being told that they need to swipe a credit card with the excess of 700 euros??? Surely this can’t be right?! I travel on the 11th June and need some advise ASAP

    Regards

  355. LWilkinson Says:

    Hi Martin – yes you can use a your Visa debit card in Orlando. Hope this helps.

  356. LWilkinson Says:

    Hi Kerry – apologies for the delay in responding. You can use your Visa debit card in France – as long as its not Visa Electron.
    Have a good trip. Lucy

  357. LWilkinson Says:

    Hi Helen – no you won’t need a credit card in France – a debit card is fine. Hope this helps?

  358. Karen Says:

    Hi-another debit card query I am afraid! We are looking to hire a car in Denmark for two weeks and understand that we can pay by Visa debit. Is a credit card required when you pick up the car? We don’t have a credit card so really need this confirmed before we book and pay for the hire. Many thanks

  359. Sunny Says:

    Hi there. I have made a booking for car hire in Florence Italy. Can I use a visa debit to collect car for deposit etc and what would be the cost please
    Thanks

  360. Janette Hunt Says:

    Can I use a visa debit at Malaga Airport

  361. Jonathan Timberlake Says:

    Apologies for repeating questions that have already been asked but i am still unclear on a few points. I don’t have a credit card but i do have a Visa debit. I’m looking to book a rental from your Amsterdam airport branch, would they accept the visa debit at the time of pick up and what sort of available balance would i need in my account? Surely to provide the same amount of security as a credit card i would need the full value of the car available!?

  362. Sabrina, Marketing Says:

    Hi Karen,
    Appreciate this is confusing. We will shortly be doing an updated blog to try and make this clearer.

    In answer to your question – yes you can pay by Visa Debit in Denmark – you will not need to present a credit card.

    Hope that helps – enjoy your rental!
    Sabrina

  363. Sabrina, Marketing Says:

    Hi Janette-
    Thanks for your comment.
    I’m afraid Avis Spain are not able to take debit cards- they can only take credit cards.

    Sorry for the inconvenience.
    Sabrina

  364. Sabrina, Marketing Says:

    Hi Jonathan-
    Thanks for your comment.
    Don’t worry – this is a confusing topic and we’re here to help. We will shortly be doing an updated blog on this topic which will, hopefully, make everyone’s life easier :)

    You can use a Visa Debit card in Amsterdam but I’m afraid we can’t be specific on the deposit without more information. In the UK there is no deposit, we hold the cost of a tank of fuel against your card. In other countries, however, the deposit can be a certain percentage of the total cost of the car. We would recommend contacting our reservations team on 08445 818181 if you need further clarity.

    Have a great rental!
    Sabrina

  365. Michelle Says:

    Travelling to France next week, want to book a car but only have a visa debit card will this do or does one need a credit card

  366. Neil Says:

    Hello my family and i are looking to hire a car from Ibiza airport next summer i am the driver but all our credit cards are in my wifes name does this mean we can not hire a car??

  367. keith Says:

    Can I use a visa debit card for car hire and deposit at bergamo airport

  368. John Says:

    Do you accept Debit cards for hire AND depost for Car Hire
    in Italy (Pisa Airport)?

  369. LWilkinson Says:

    Hi John, Michelle & Keith – yes we do accept debit cards for hire and deposit in Italy and France. Hope this helps. Have a great trip!

  370. LWilkinson Says:

    Hi Neil – the booking will need to be in your wife’s name as the main credit card holder. You can be added as an additional driver without a credit card. Hope this helps.

  371. John O Says:

    Hi, I see in the responses above that I should be able to use a visa debit to hire a car in France. I just made a booking from Toulouse to nice and the confirmation email says debit cards are not accepted – can you confirm whether I will be ok on pickup with a visa debit?

  372. Sabrina, Marketing Says:

    Hi John-
    Appreciate this is a bit confusing so we’ve actually just done a new blog post to make this clearer. You can click here to see it.

    But – to confirm – yes, you will be ok to use a Visa Debit in France.

    We’re in the process of updating these emails and the info on the website.

    Have a great rental
    Sabrina

  373. Ardalan Says:

    I live in Iran, thereupon I have no access to any international credit cards while i may need to rent a car in Van, Turkey.

    What am i supposed to do? please help!

  374. online car booking in india Says:

    smart blog hope we will accept such kind.

  375. Delhi Airport Taxi Says:

    Can I use a visa debit at Delhi Airport?

  376. Jordan Says:

    I’m afraid a credit card is mandatory when renting in India. All major international credit cards, Avis vouchers & Avis charge cards are accepted. Passport, credit card, and suitable identification are also required.

  377. Imre Says:

    Can i use MasterCard debit in Ireland?

  378. Jordan Says:

    Hello Imre,
    Avis Europe (Italy, France, UK, Germany, Netherlands etc and also including Greece) does accept Visa and Mastercard Debit cards in most European countries but not Solo, Switch, Maestro, Electron etc. The card must just have the word DEBIT written on it and the numbers will be embossed (raised).
    The Avis Europe countries that currently don’t accept Debit cards are Spain, Portugal, Ireland, Belgium and Luxembourg.
    So I am afraid you can’t currently use MasterCard debit in Ireland, sorry.

  379. natasha Says:

    HI
    I’m travelling to shannon,ireland and require a 4 door small car..a corsa or similar gor the dates:7th @8.40pm – 10th feb @ 21am drop off. I want to know if I can use a debit card at the desk as I do not hold a credit card. And if I use a debit card what will be held against it? Could you please advise?

    Thank you”

  380. The Avis Blog Team Says:

    Hi Natasha.

    I’m afraid Avis Ireland do not accept debit cards and a credit card in the lead drivers name will be required.

    Regards,
    The Avis Blog Team

  381. mark owen Says:

    Hi.

    Can we use a debit or pre paid Mastercard as deposit for rentals from New Orleans and San Francisco? Thank you!

  382. Jo Walker Says:

    Hi I’m not sure if my request was sent so here it is again. I am wanting to hire a car in Pisa from July 21st for 2 weeks and have 2 visa debit cards and one credit card with only a £200 limit. Will I be able to pick up a car in Pisa, is this enough by way of cards and limits? I say this because last year I had the most nightmare trip to pisa, booked a car with gold car and then found I could not have it. The whole trip had to be cancelled, so I’m very very mindful to be absolutely sure this time that nothing goes wrong. I didn’t even get my money back from the last disaster. Many thanks. JO

  383. The Avis Blog Team Says:

    Hi Jo,

    Customers renting in Italy must present a valid drivers licence in their name and a valid credit/debit card in their name. Names on drivers licence and credit/debit card must match.

    Avis Italy accepts the following credit/debit/charge cards: American Express, Diners club, Mastercard and Visa. Avis Italy do not accept Visa Electron and Prepaid debit/credit cards at the time of pick up (although these are accepted at the time of vehicle return).

    The customer must have a card with sufficient funds at the beginning of the rental to cover the rental cost and any additional charges. Booking conditions state: At the time of vehicle pick up, Avis will estimate the rental value and deduct any payments already made and will seek a pre-authorisation from the card issuer for that estimated value plus approximately 95 Euros (GBP £250 in UK only) to cover incidental charges incurred during the rental. At the end of the rental the final rental value will be charged.

    Regards,
    The Avis Blog Team

  384. The Avis Blog Team Says:

    Hi Mark,

    Prepaid cards can only be used for payment purposes at the end of rental. They can never be used to qualify for rental including prepaid reservations. To qualify for rental a debit card is accepted at San Francisco but not at New Orleans.

    Regards,
    The Avis Blog Team

  385. Gary Says:

    Hi

    Can you please confirm if a Visa debit card is ok for rental at Fort Myers airport?

  386. Daniel, Avis Social Says:

    Hi Gary,

    This depends on the vehicle and visa debit card type. Electron and Maestro are not accepted.

    Please provide more requirement information:
    • Vehicle type
    • Pick up and drop off times / dates
    • Is it a UK issued Visa Debit card?

    Anything else, don’t hesitate to ask.

    Many Thanks,

    Dan
    Avis Social Media

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