Comments on: Inside look: How we choose our cars

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Mon, 13 Sep 2010 08:41:12 +0000

Hi Douglas,

Thank you for your comment and suggestion

As per Nick’s response above it is Automatic cars in the UK is higher than manual ones as the demand for automatics is much lower than in other countries.

I have passed on your suggestion of getting smaller automatics on the Avis fleet to our fleet team and they will look into this for the future.

Thanks again for your feedback and suggestion, we always want to know what our customer feel and would like from Avis.

If you have any other questions or comments please let me know.

Vicki

By: Douglas Barclay

Douglas Barclay — Fri, 03 Sep 2010 16:00:45 +0000

Nick
Thanks for the answer, and I understand your dilemma, at least at the airports, where the tourists comes in.
Douglas

By: Nick Mountfield- Head of Marketing, Avis UK

Nick Mountfield- Head of Marketing, Avis UK — Fri, 03 Sep 2010 13:56:16 +0000

Hi Douglas,

Thank you for your comment and feedback.

We offer 5 automatic groups in our range, ranging from a Peugeot 308 sized automatic through to a Mercedes E class. We do not have a very small automatic, since cars of this type cost us almost the same as a medium sized automatic car such as the Peugeot 308. Unfortunately in the UK the cost of automatic cars is significantly higher than manual ones as the demand for automatics is much lower than in other markets such as North America.

Whilst our medium sized automatic cars aren’t the cheapest option for rental in the UK, we try to price them competitively and hope to be able to help you next time you visit.

Nick

By: Douglas Barclay

Douglas Barclay — Tue, 31 Aug 2010 15:37:25 +0000

Hi
Since I am living in a right-drive country, used to sit in the left front seat – it is very hard to adjust to have a manual shift, coming to UK.
Then I would like to have a cheap car – just to move around close to the airport (100-200 miles a week).
Although I have preferred status – I am forced to hire my car from other supplies, as they have automatic cars from the smallest model all the way up.

When will Avis start to have small automatic cars available – then I will come back in UK
Douglas

By: Stephen Spiers - Customer Service, Avis UK

Stephen Spiers - Customer Service, Avis UK — Thu, 24 Jan 2008 11:24:30 +0000

Hi Lindsey,

I am disappointed that we did not deliver the service you expect from Avis. Would you be able to email me at comments@avis.co.uk with further details (and rental agreement numbers, if possible) and we’ll take a look into this for you.

Stephen

By: Lindsey Ahern

Lindsey Ahern — Wed, 23 Jan 2008 15:58:22 +0000

I agree with the above,I have recieved shocking service.When the staff relise you are a corperate customer all service and help goes out the window and usally end up in the worst cars.

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Tue, 18 Dec 2007 16:02:29 +0000

Hi Richard, I’m really sorry that no one has got back to you on this. I respect your decision but I will chase up on the status of this query regardless as this should not happen.

Rob

By: Richard White

Richard White — Mon, 17 Dec 2007 14:45:41 +0000

Rob – emailed you as requested to the above address.Still no reply over a month on. No need to investigate this any more, as my business has made the decision to rent vehicles from another source come january. thanks Richard.

By: Rob White - Marketing, Avis UK

Rob White - Marketing, Avis UK — Tue, 23 Oct 2007 13:08:30 +0000

Hi Richard, I’m sorry you have not received the level of service you expect from us. Would you be able to email at comments@avis.co.uk with your rental agreement number and we will take a look at this for you.

Rob

By: Richard White

Richard White — Sun, 21 Oct 2007 12:26:56 +0000

Thanks for the feedback – Please contact me so we can arrange cancellation of my agreement. I have been hiring cars from you since April and you team ring every two weeks for a mileage update so you know what car I want/when it will need changing. I had a VW Golf already so why not pick me another one to ensure I get the diesel I wanted if its that simple? It seems as though your customer service stops once you have given me a vehicle. Almost two weeks on and no diesels have become available………..

Another example – When you claim missing clubcard points you get an automated response (Thank You for claiming your missing miles/points with Avis online.
An e-mail will be sent to you confirming your details and the status of
your missing miles/points within 72 hours.
The rental agreement number xxxxxxxx is the Reference number for your
claim.) However im still waiting for a reply 2 months on