Comments on: Introducing the NEW avis.co.uk website! http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4681 Vicki Wilson - Marketing, Avis UK Tue, 30 Nov 2010 09:57:37 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4681 Hi Phillip, Thank you for your comment and I am sorry to hear that you are upset with Avis. If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I will look into this for you. Vicki Hi Phillip,

Thank you for your comment and I am sorry to hear that you are upset with Avis.

If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I will look into this for you.

Vicki

]]> By: Philip Gardner http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4680 Philip Gardner Mon, 15 Nov 2010 07:52:25 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4680 CUSTOMERS BEWARE!!!! I had a hire car from avis and made the mistake of politely informing them of possible very slight and insignificant scuffing to the rim of the front plastic valance.This is because when parking the car the valance came into contact with the curb,I could not see any damage on inspection.Surely if there is a small scuff,you would need to get underneath the car to see it and is,nt this why the cars are fitted with a valance.As an audible warning to the driver to prevent damage to paintwork.I am being charged £248 plus vat for a possible slight scuff on the rim of a plastic valance.Funny that the damage excess is £250 and all this for something that if I had'nt reported,they doubtless would have even discovered. CUSTOMERS BEWARE!!!! I had a hire car from avis and made the mistake of politely informing them of possible very slight and insignificant scuffing to the rim of the front plastic valance.This is because when parking the car the valance came into contact with the curb,I could not see any damage on inspection.Surely if there is a small scuff,you would need to get underneath the car to see it and is,nt this why the cars are fitted with a valance.As an audible warning to the driver to prevent damage to paintwork.I am being charged £248 plus vat for a possible slight scuff on the rim of a plastic valance.Funny that the damage excess is £250 and all this for something that if I had’nt reported,they doubtless would have even discovered.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4679 Vicki Wilson - Marketing, Avis UK Wed, 20 Oct 2010 10:35:52 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4679 Hi Shan, Thank you for you blog comment and I apologise for the delayed response. I am sorry to hear of your frustration with Avis. I am not sure what happened to the email you sent to comments@avis.co.uk as this is not in the email inbox. Also, I am shocked that you have not received the confirmation email after it has been sent to you a few times. It could be the case that your email account does not recognise Avis as an email provider and has put it into your junk mail. If you send me your booking reference I can look into this for you and I will email you back with a copied version of your booking reference. Please could you email me again at comments@avis.co.uk with your initial email, but also with the number you have called and if you have them the names of the people you spoke to and I will follow this up with the relevant teams, If you have any other questions or feedback please let me know. Vicki Hi Shan,

Thank you for you blog comment and I apologise for the delayed response. I am sorry to hear of your frustration with Avis.

I am not sure what happened to the email you sent to comments@avis.co.uk as this is not in the email inbox. Also, I am shocked that you have not received the confirmation email after it has been sent to you a few times. It could be the case that your email account does not recognise Avis as an email provider and has put it into your junk mail.

If you send me your booking reference I can look into this for you and I will email you back with a copied version of your booking reference.

Please could you email me again at comments@avis.co.uk with your initial email, but also with the number you have called and if you have them the names of the people you spoke to and I will follow this up with the relevant teams,

If you have any other questions or feedback please let me know.

Vicki

]]> By: Shan http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4678 Shan Mon, 18 Oct 2010 16:02:14 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4678 I think mine will be one of the shortest Preferred memberships you will have set up. All I have asked for is email confirmation of two things - one is that I have the additional free driver and the other that you confirm that I have zero excess for my rental. Neither of these are mentioned in the email confirmation that you send. I am amazed that something so simple has either been ignored or has been so difficult for you to carry out that none of the 3 people I have spoken to over the last 5 days have done it. As well as speaking to 3 different people I also emailed your comments@avis address to no avail. My pickup is in two days time. Either you have so many complaints to deal with that there is a hugebacklog or you do not care about your customers. The last person I spoke to today confirmed to me that he would ensure that the confirmation email would arrive within 30 minutes of my conversation with him. That was at midday and it is now 5.00pm. I came over to you from probably your number 1 competitor and although I had problems with them they were never this bad. I fully expect this comment to go into the Avis black hole that is your customer services department. I think mine will be one of the shortest Preferred memberships you will have set up. All I have asked for is email confirmation of two things – one is that I have the additional free driver and the other that you confirm that I have zero excess for my rental. Neither of these are mentioned in the email confirmation that you send. I am amazed that something so simple has either been ignored or has been so difficult for you to carry out that none of the 3 people I have spoken to over the last 5 days have done it. As well as speaking to 3 different people I also emailed your comments@avis address to no avail. My pickup is in two days time.

Either you have so many complaints to deal with that there is a hugebacklog or you do not care about your customers. The last person I spoke to today confirmed to me that he would ensure that the confirmation email would arrive within 30 minutes of my conversation with him. That was at midday and it is now 5.00pm.

I came over to you from probably your number 1 competitor and although I had problems with them they were never this bad.

I fully expect this comment to go into the Avis black hole that is your customer services department.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4677 Vicki Wilson - Marketing, Avis UK Wed, 15 Sep 2010 14:11:37 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4677 Hi Bill, I am sorry to hear that you have not had any response at all from our customer service team. I have picked up your case with them and someone should have contacted you by now. There is no excuse for this, so I will be chasing again to get you a response. Vicki Hi Bill,

I am sorry to hear that you have not had any response at all from our customer service team. I have picked up your case with them and someone should have contacted you by now.

There is no excuse for this, so I will be chasing again to get you a response.

Vicki

]]> By: Bill Kennerley http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4676 Bill Kennerley Tue, 14 Sep 2010 03:07:58 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4676 Well folks, I responded to Vicki on September 3rd. and guess what, I'm still waiting!! Well folks, I responded to Vicki on September 3rd. and guess what, I’m still waiting!!

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4675 Vicki Wilson - Marketing, Avis UK Thu, 02 Sep 2010 16:01:05 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4675 Hi Bill, I am sorry to hear of your frustration with Avis. If you email me at comments@avis.co.uk with your rental agreement number and the details of your complaint I will look into your issue and follow it up. Vicki Hi Bill,

I am sorry to hear of your frustration with Avis.

If you email me at comments@avis.co.uk with your rental agreement number and the details of your complaint I will look into your issue and follow it up.

Vicki

]]> By: Bill Kennerley http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4674 Bill Kennerley Thu, 02 Sep 2010 02:27:02 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4674 I would also like to echo the comments of Vero (34). Response to anything routed via the web site, old or new, is a disgrace. I have been waiting since early May for a response to an overcharging claim for a hire in Malaysia during February. I am not using Avis until they do respond and consequently they have lost a fair bit of business so far this year. Bill Kennerley I would also like to echo the comments of Vero (34). Response to anything routed via the web site, old or new, is a disgrace. I have been waiting since early May for a response to an overcharging claim for a hire in Malaysia during February.
I am not using Avis until they do respond and consequently they have lost a fair bit of business so far this year.

Bill Kennerley

]]> By: Sara Bergamo - Marketing, UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4673 Sara Bergamo - Marketing, UK Tue, 31 Aug 2010 13:26:01 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4673 Hi Nike, sorry about the problems you've had with the website. We are aware of the speed issue and our IT team is working on a number of new fixes which will be released in the next weeks. With regards to the second issue, to help us pinpoint what the problem is, could you confirm whether you used the normal sign up form (the form you get when you click on create an account) or if, after getting to the "crteate an account page" you clicked on the link called "If you have an Avis car, click here"? If you prefer, you can contact us directly at comments@avis.co.uk many thanks Sara Hi Nike,

sorry about the problems you’ve had with the website. We are aware of the speed issue and our IT team is working on a number of new fixes which will be released in the next weeks.

With regards to the second issue, to help us pinpoint what the problem is, could you confirm whether you used the normal sign up form (the form you get when you click on create an account) or if, after getting to the “crteate an account page” you clicked on the link called “If you have an Avis car, click here”?

If you prefer, you can contact us directly at comments@avis.co.uk

many thanks
Sara

]]> By: Michael O'Donnell- Reservations, UK http://www.avis.co.uk/blog/introducing-the-new-avis-co-uk-website/#comment-4672 Michael O'Donnell- Reservations, UK Tue, 31 Aug 2010 08:58:49 +0000 http://www.wetryharder.co.uk/?p=1185#comment-4672 Hello Nike, We are trying to sort out your account for you. In the meantime is it possible you can e-mail us your contact details(email or mobile) to comments@avis.co.uk We will have someone contact you to help make a booking. Best Regards, Michael Hello Nike,

We are trying to sort out your account for you. In the meantime is it possible you can e-mail us your contact details(email or mobile) to comments@avis.co.uk We will have someone contact you to help make a booking.

Best Regards,

Michael

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