Merry Christmas from Avis


Posted by Avis Team on December 22nd, 2010
In Announcements

    On behalf of all of the teams here at Avis we would like to wish you a Merry Christmas and a Happy New Year. We would also like to thank you for following and adding to the blog this year and hope that you carry on into the new year.

    We also would like to let you know that there will be limited coverage of the Avis We Try Harder blog from 24th December 2010 until 4th January 2011. If you a have a query with your rental please contact our reservation team or our customer service team. The contact details and opening hours for the two teams over the Christmas period are below.

    Customer Services
    customer.service@avis.co.uk
    0844 544 6666*

    23rd Dec – 09.00 – 17.00
    24th Dec – 09.00 17.00
    25th- 28th Dec – CLOSED
    29th Dec – 09.00 – 17.00
    30th Dec – 09.00 – 17.00
    31st Dec – 3rd Jan – CLOSED
    4th Jan – 09.00 – 17.00

    Reservation Centre
    08445 818181*

    23rd Dec – 07.00 – 22.00
    24th Dec – 07.00 – 14.00
    25th Dec – CLOSED
    26th Dec – 07.00 – 22.00
    27th Dec – 07.00 – 22.00
    28th Dec – 07.00 – 22.00
    29th Dec – 07.00 – 22.00
    30th Dec – 07.00 – 22.00
    31st Dec – 07.00 – 14.00
    1st Jan – CLOSED
    2nd Jan – 07.00 – 22.00
    3rd Jan – 07.00 – 22.00
    4th Jan – 07.00 – 22.00

    *Please note that calls to Avis customer care cost 5p per minute from a BT landline. Costs from other networks and mobiles may be higher.

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      2 Comments
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      2 Responses to “Merry Christmas from Avis”

      1. John T Says:
        January 5th, 2011 at 12:37 pm

        Hi, I’m wondering if the cars used on your Avis fleet in France are made of gold? Only I’ve just returned from a 2 day rental in Toulouse, during which we developed a flat tyre on our rented Renault Clio 1.3, only to find that I’m being charged nearly 180 euros for a replacement tyre..Thats right, 180 euros!!! It didn’t cost me much more than that to put 4 brand new tyres on my car at home. Whilst I can understand that you need to cover your costs, profiteering out of the misfortune of your loyal customer (I’ve been a preferred customer for 10 years) isn’t really on. One of your customer service team is already looking into this for me but I just felt I had to vent my frustration. Through all my years in renting from you, never before have I felt cheated.

      2. Vicki Wilson - Marketing, Avis UK Says:
        January 6th, 2011 at 3:53 pm

        Hi John,

        Thank you for posting your comment on our blog and I am sorry to hear about your disappointment with Avis.

        Please can you email me at comments@avis.co.uk with the details of your rental and you complaint so I can look into this further for you and follow this up with the relevant teams.

        If you have any other questions or feedback please let me know in your email.

        Thanks
        Vicki

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