Comments on: Our Pricing Explained – Part 2 http://www.avis.co.uk/blog/our-pricing-explained-part-2/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Rob White- Marketing, Avis UK http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4158 Rob White- Marketing, Avis UK Mon, 01 Mar 2010 09:22:48 +0000 http://wetryharder.co.uk/?p=595#comment-4158 Hi Brendan, Thanks for your comment and I apologise for the delayed response. Availability has been limited recently, which will result in higher prices. But if you are able to send me the location, dates and car category you are trying to book to comments@avis.co.uk, then I can double check this for you. For more details on our pricing please see your ‘Pricing Explained’ blog posts. With regards to pre-pay rates, these should be more attractive than our pay later ones. If this is not happening then I can double check this for you using the info above. A mileage limit should only apply to rentals of 28 days or more to prevent the cars going over their mileage limit. Is this what you are looking at? If this is not the case then again the information above will help me investigate! I hope this helps, but if you have any other questions please let me know. Thanks Rob Hi Brendan,

Thanks for your comment and I apologise for the delayed response.

Availability has been limited recently, which will result in higher prices. But if you are able to send me the location, dates and car category you are trying to book to comments@avis.co.uk, then I can double check this for you. For more details on our pricing please see your ‘Pricing Explained’ blog posts.

With regards to pre-pay rates, these should be more attractive than our pay later ones. If this is not happening then I can double check this for you using the info above.

A mileage limit should only apply to rentals of 28 days or more to prevent the cars going over their mileage limit. Is this what you are looking at? If this is not the case then again the information above will help me investigate!

I hope this helps, but if you have any other questions please let me know.

Thanks
Rob

]]> By: Brendan Dunphy http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4157 Brendan Dunphy Tue, 23 Feb 2010 17:59:41 +0000 http://wetryharder.co.uk/?p=595#comment-4157 Hi-I have noticed that Avis UK has become increasingly uncompetitive these last month or two relative to [a competitor] in particular. Any reason for this? Also just noticed they have included a 100 mile/day limit and not so long after introducing unattractive pre-pay system, common everywhere now. What's going on? As a Preffered and account holder I want you to be at least competitive and not upto 50% more expensive as has been the case recently. Hi-I have noticed that Avis UK has become increasingly uncompetitive these last month or two relative to [a competitor] in particular. Any reason for this? Also just noticed they have included a 100 mile/day limit and not so long after introducing unattractive pre-pay system, common everywhere now. What’s going on? As a Preffered and account holder I want you to be at least competitive and not upto 50% more expensive as has been the case recently.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4156 Vicki Wilson - Marketing, Avis UK Tue, 10 Nov 2009 11:02:37 +0000 http://wetryharder.co.uk/?p=595#comment-4156 Hi Gil, I am sorry to hear about your frustrations, but I am afraid I am unable to do any more. This is something that you need to take up with customer services directly. Vicki Hi Gil,

I am sorry to hear about your frustrations, but I am afraid I am unable to do any more.
This is something that you need to take up with customer services directly.

Vicki

]]> By: gil http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4155 gil Mon, 09 Nov 2009 16:49:49 +0000 http://wetryharder.co.uk/?p=595#comment-4155 Its all gone very quiet again, but the original response wasn't acceptable - just a standard letter and upgrade voucher supplied. No attempt to deal with the substance of my complaint or my request for proper compensation. It was especially annoying that a general email shot offer to all clients arrived at the same time. Please refer to my original complaint. G Its all gone very quiet again, but the original response wasn’t acceptable – just a standard letter and upgrade voucher supplied. No attempt to deal with the substance of my complaint or my request for proper compensation. It was especially annoying that a general email shot offer to all clients arrived at the same time.
Please refer to my original complaint.
G

]]> By: gil http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4154 gil Sun, 01 Nov 2009 14:10:33 +0000 http://wetryharder.co.uk/?p=595#comment-4154 If you are referring to the letter of 2 September, this was a standard 'sorry' letter enclosing an upgrade voucher by way of compensation. I emailed back and told you that this wasn't acceptable. It didn't address the detail of my complaint, and the voucher wasn't fair compensation (particularly since, like every other Avis customer, I'd already received one on an email shot). The gist of my original complaint was that I'd paid top money for a tacky car with numerous faults. I had asked for a 30% of final bill refund. So far, I have had no response.Regards Gill If you are referring to the letter of 2 September, this was a standard ‘sorry’ letter enclosing an upgrade voucher by way of compensation. I emailed back and told you that this wasn’t acceptable. It didn’t address the detail of my complaint, and the voucher wasn’t fair compensation (particularly since, like every other Avis customer, I’d already received one on an email shot).
The gist of my original complaint was that I’d paid top money for a tacky car with numerous faults. I had asked for a 30% of final bill refund. So far, I have had no response.Regards
Gill

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4153 Vicki Wilson - Marketing, Avis UK Fri, 30 Oct 2009 15:37:00 +0000 http://wetryharder.co.uk/?p=595#comment-4153 Hi Gil, I have just spoken to customer services and they said they have sent you a letter about your complaint. If this is not the case please drop me an email to let me know. Vicki Hi Gil,

I have just spoken to customer services and they said they have sent you a letter about your complaint. If this is not the case please drop me an email to let me know.

Vicki

]]> By: gil http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4152 gil Wed, 28 Oct 2009 17:24:30 +0000 http://wetryharder.co.uk/?p=595#comment-4152 Here we go again. I replied to this by return email, but nothing further has happened. I explained that thread 12 (above) dealt with two complaints. My colleague's has indeed been resolved - but mine hasn't. Mine is case number [Rental Agreement Number]. Go on - have another go! G Here we go again. I replied to this by return email, but nothing further has happened. I explained that thread 12 (above) dealt with two complaints. My colleague’s has indeed been resolved – but mine hasn’t. Mine is case number [Rental Agreement Number].
Go on – have another go!
G

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4151 Vicki Wilson - Marketing, Avis UK Mon, 19 Oct 2009 10:05:38 +0000 http://wetryharder.co.uk/?p=595#comment-4151 Hi Gil, I have spoken to our customer service team and the refuelling costs have been refunded. A letter was also sent out explaining this. Also our customer service team were not able to contact you about this as it was not your name on the rental. But they have assured me that this should all now be sorted. If you have any other questions or feedback please let me know. Vicki Hi Gil,

I have spoken to our customer service team and the refuelling costs have been refunded. A letter was also sent out explaining this.

Also our customer service team were not able to contact you about this as it was not your name on the rental. But they have assured me that this should all now be sorted.

If you have any other questions or feedback please let me know.

Vicki

]]> By: gil http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4150 gil Sun, 18 Oct 2009 15:39:33 +0000 http://wetryharder.co.uk/?p=595#comment-4150 OK - I give it another few weeks ... and still nothing happens. Why bother with 'customer service' if you can't manage the basics of following up a customer complaint? On a more cheerful note, my latest rental was OK, if still uncomfortably pricey. Better car, and the paperwork was complete (in that most of the scrapes etc were recorded). Not quite a full tank of gas (as soon as the car was pointed downhill, the needle dropped, but this sees to be a regular event (blame the previous renter). So now can wesort out the complaint, please? G OK – I give it another few weeks … and still nothing happens. Why bother with ‘customer service’ if you can’t manage the basics of following up a customer complaint?
On a more cheerful note, my latest rental was OK, if still uncomfortably pricey. Better car, and the paperwork was complete (in that most of the scrapes etc were recorded). Not quite a full tank of gas (as soon as the car was pointed downhill, the needle dropped, but this sees to be a regular event (blame the previous renter).
So now can wesort out the complaint, please?
G

]]> By: Rob White- Marketing, Avis UK http://www.avis.co.uk/blog/our-pricing-explained-part-2/#comment-4149 Rob White- Marketing, Avis UK Mon, 28 Sep 2009 14:54:43 +0000 http://wetryharder.co.uk/?p=595#comment-4149 Hi Gil, I am very sorry you haven't heard back on this yet (and I'm sure you'tr tired of hearing that). I'll chase this up for you straight away. Rob Hi Gil, I am very sorry you haven’t heard back on this yet (and I’m sure you’tr tired of hearing that). I’ll chase this up for you straight away.

Rob

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