Comments on: Responding to your customer queries http://www.avis.co.uk/blog/responding-to-your-customer-queries/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-896 Vicki Wilson - Marketing, Avis UK Fri, 05 Nov 2010 15:35:13 +0000 http://78.41.157.192/?p=128#comment-896 Hi Mr Jean Pau Gervais Bayou, Please can you email me at comments@avis.co.uk with your rental agreement number, details of your rental and the issues you have had and I will then be able to look into your case. Thanks Vicki Hi Mr Jean Pau Gervais Bayou,

Please can you email me at comments@avis.co.uk with your rental agreement number, details of your rental and the issues you have had and I will then be able to look into your case.

Thanks
Vicki

]]> By: MR JEAN PAU GERVAIS BAYOU http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-895 MR JEAN PAU GERVAIS BAYOU Fri, 05 Nov 2010 01:33:14 +0000 http://78.41.157.192/?p=128#comment-895 Dear Vicki.I had a car from you as a courtesy car on the 14.10.10 check out date to check in date on the 19.10.10.When i received the car the petrol tank wasn't fully full.I told the man who gave me the car and he said it was ok.While i droved the car.I used 93miles of petrol.The day i gave the car back i made sure that i put £20.OO of petrol in it.Again i told the man who pick up the car,that i did put petrol in it.And he said that was fine.Please can you resolved this matter asas p.Thanking you. J P G BAYOU Dear Vicki.I had a car from you as a courtesy car on the 14.10.10 check out date to check in date on the 19.10.10.When i received the car the petrol tank wasn’t fully full.I told the man who gave me the car and he said it was ok.While i droved the car.I used 93miles of petrol.The day i gave the car back i made sure that i put £20.OO of petrol in it.Again i told the man who pick up the car,that i did put petrol in it.And he said that was fine.Please can you resolved this matter asas p.Thanking you. J P G BAYOU

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-894 Vicki Wilson - Marketing, Avis UK Fri, 11 Jun 2010 13:12:16 +0000 http://78.41.157.192/?p=128#comment-894 Hi Mike, Thank you for your comment. If you send me an email at comments@avis.co.uk with your rental agreement number, rental details and if you can a scanned in copy of the rental agreement that you sign, I will look into this for you. If you have any other question please let me know. Vicki Hi Mike,

Thank you for your comment.

If you send me an email at comments@avis.co.uk with your rental agreement number, rental details and if you can a scanned in copy of the rental agreement that you sign, I will look into this for you.

If you have any other question please let me know.

Vicki

]]> By: mike penn http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-893 mike penn Fri, 11 Jun 2010 10:00:58 +0000 http://78.41.157.192/?p=128#comment-893 i rented a car from avis in spain and have subsequently lodged a claim for overcharging ,,, however to my dismay my credit card company received a copy of the rental agreement in spanish with forged signatures of myself and my wife ..(we only signed an english agreement) i want to go to the police about this ,,, what do you suggest i should do ??? i rented a car from avis in spain and have subsequently lodged a claim for overcharging ,,, however to my dismay my credit card company received a copy of the rental agreement in spanish with forged signatures of myself and my wife ..(we only signed an english agreement) i want to go to the police about this ,,, what do you suggest i should do ???

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-892 Vicki Wilson - Marketing, Avis UK Wed, 16 Sep 2009 11:04:59 +0000 http://78.41.157.192/?p=128#comment-892 Hi Sasha, I completely understand your frustrations. We don’t want you to continue to be passed from one person to another so we will continue to follow up with the team in Canada until someone takes complete ownership of it and will email you directly for an answer. Vicki Hi Sasha,

I completely understand your frustrations. We don’t want you to continue to be passed from one person to another so we will continue to follow up with the team in Canada until someone takes complete ownership of it and will email you directly for an answer.

Vicki

]]> By: Sasha http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-891 Sasha Wed, 16 Sep 2009 00:49:32 +0000 http://78.41.157.192/?p=128#comment-891 Vicki, Your response is almost identical to all the responses I got so far from AVIS representatives, in Canada, US, and now UK, no one is accountable, no one is authorized, so AVIS is free to continue with this fraud. AVIS conduct is appalling. Vicki,

Your response is almost identical to all the responses I got so far from AVIS representatives, in Canada, US, and now UK, no one is accountable, no one is authorized, so AVIS is free to continue with this fraud.
AVIS conduct is appalling.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-890 Vicki Wilson - Marketing, Avis UK Tue, 15 Sep 2009 10:58:38 +0000 http://78.41.157.192/?p=128#comment-890 Hi Sasha, Our customer service team is forwarding this on to the US and Canada customer service team for them to look into I am afraid that because the rental agreement was signed and this booking was not made through a UK booking channel or by a UK resident we cannot help out any further through Avis UK as we do not have any authorisation. Kind Regards Vicki Hi Sasha,

Our customer service team is forwarding this on to the US and Canada customer service team for them to look into I am afraid that because the rental agreement was signed and this booking was not made through a UK booking channel or by a UK resident we cannot help out any further through Avis UK as we do not have any authorisation.

Kind Regards
Vicki

]]> By: Sasha http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-889 Sasha Sun, 13 Sep 2009 21:51:19 +0000 http://78.41.157.192/?p=128#comment-889 Rob, I have not received any e-mail from AVIS. BTW, I am not interested in “answers”. I have received “answers” in the past that state falsely that I agreed to pay for insurance. I have been falsely charged for service I do not select, and I would like to hear if AVIS intends to reverse charges or if not, where the jurisdiction lie within for the cases where travelers from other countries are falsely charged for insurance they did not agree to? Rob,

I have not received any e-mail from AVIS. BTW, I am not interested in “answers”. I have received “answers” in the past that state falsely that I agreed to pay for insurance. I have been falsely charged for service I do not select, and I would like to hear if AVIS intends to reverse charges or if not, where the jurisdiction lie within for the cases where travelers from other countries are falsely charged for insurance they did not agree to?

]]> By: Rob White- Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-888 Rob White- Marketing, Avis UK Thu, 10 Sep 2009 17:38:15 +0000 http://78.41.157.192/?p=128#comment-888 Hi Sasha, I have spoken to the Customer Support team and our records show that a response was sent to you on the 1st of September. I'm not sure why this did not make it to you but I have asked the team to re-send the email. Let me know if it still doesn't come through. Rob Hi Sasha, I have spoken to the Customer Support team and our records show that a response was sent to you on the 1st of September. I’m not sure why this did not make it to you but I have asked the team to re-send the email.

Let me know if it still doesn’t come through.

Rob

]]> By: Rob White- Marketing, Avis UK http://www.avis.co.uk/blog/responding-to-your-customer-queries/#comment-887 Rob White- Marketing, Avis UK Tue, 08 Sep 2009 17:10:19 +0000 http://78.41.157.192/?p=128#comment-887 Hi Sasha, I'm so very sorry. I have been chasing this up with the customer support team. I do not know why you are yet to hear anything but I will continue to chase and will endeavour to get an answer by tomorrow. Rob Hi Sasha, I’m so very sorry. I have been chasing this up with the customer support team. I do not know why you are yet to hear anything but I will continue to chase and will endeavour to get an answer by tomorrow.

Rob

]]>