Comments on: Return your car with less stress http://www.avis.co.uk/blog/return-your-car-with-less-stress/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Michael O'Donnell- Reservations, UK http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-305 Michael O'Donnell- Reservations, UK Wed, 13 Oct 2010 09:34:12 +0000 http://78.41.157.192/?p=69#comment-305 Hi Jim, Thanks very much for your feedback. I have sent your suggestion to our web content manager to see if they could possibly add more info about after-hours drop-offs. Also, I had one of our French agents speak to Marseille Airport about the gate and they tell us that there is a general parking for all car rental returns and there is no gate, you just park the car there. I'm not sure how clearly signed this was but as it was early morning it may not have been so clear. Thanks again for the feedback. Regards, Michael Hi Jim,

Thanks very much for your feedback. I have sent your suggestion to our web content manager to see if they could possibly add more info about after-hours drop-offs.
Also, I had one of our French agents speak to Marseille Airport about the gate and they tell us that there is a general parking for all car rental returns and there is no gate, you just park the car there. I’m not sure how clearly signed this was but as it was early morning it may not have been so clear.

Thanks again for the feedback.

Regards,

Michael

]]> By: Jim Magnuson http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-304 Jim Magnuson Sun, 10 Oct 2010 09:17:03 +0000 http://78.41.157.192/?p=69#comment-304 I recently posted here to find out if the Avis Marseille airport office had after-hours drop-off. Mr. O'Donnell replied the next morning to confirm that they do. We had a truly terrific experience with Avis (every detail was perfect), but I want to make 2 comments. First, if fact that after-hours drop-off was available on-line, I was unable to find it, and I would suggest that that information be made easier to find (and shared with sites like [Travel agents]). Second, a word to the wise: although there is a drop-box in Marseille, it appeared that the gate to the car return is locked until 5am (luckily, we arrived at 5:30am). I may be wrong about that, but it is worth checking when you pick up your car if you need to return it at an even more uncivilized hour. thanks, jim I recently posted here to find out if the Avis Marseille airport office had after-hours drop-off. Mr. O’Donnell replied the next morning to confirm that they do. We had a truly terrific experience with Avis (every detail was perfect), but I want to make 2 comments. First, if fact that after-hours drop-off was available on-line, I was unable to find it, and I would suggest that that information be made easier to find (and shared with sites like [Travel agents]). Second, a word to the wise: although there is a drop-box in Marseille, it appeared that the gate to the car return is locked until 5am (luckily, we arrived at 5:30am). I may be wrong about that, but it is worth checking when you pick up your car if you need to return it at an even more uncivilized hour.

thanks,

jim

]]> By: Michael O'Donnell- Reservations, UK http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-303 Michael O'Donnell- Reservations, UK Tue, 05 Oct 2010 08:51:53 +0000 http://78.41.157.192/?p=69#comment-303 Hi Jim, Marseille has a key box that you can drop the keys in if you return early. When you pick the car up they will show you where it is located. Regards, Michael Hi Jim,

Marseille has a key box that you can drop the keys in if you return early. When you pick the car up they will show you where it is located.

Regards,

Michael

]]> By: Jim Magnuson http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-302 Jim Magnuson Mon, 04 Oct 2010 17:30:19 +0000 http://78.41.157.192/?p=69#comment-302 Is there still after-hours drop-off available at the Marseille airport? We have a flight departing at 7am in a few days... Thanks, jim Is there still after-hours drop-off available at the Marseille airport? We have a flight departing at 7am in a few days…

Thanks,

jim

]]> By: Chris Cox - Reservations, Avis UK http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-300 Chris Cox - Reservations, Avis UK Wed, 17 Feb 2010 08:40:29 +0000 http://78.41.157.192/?p=69#comment-300 Hi Jonathan, The office is open until 23.30 so you will have no trouble returning the car. Chris Hi Jonathan,

The office is open until 23.30 so you will have no trouble returning the car.

Chris

]]> By: Jonathan Patt http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-299 Jonathan Patt Sat, 13 Feb 2010 11:58:01 +0000 http://78.41.157.192/?p=69#comment-299 Could you please explain the "out of hours return" service? I have booked a car that I plan to return sometime between 21:00 and 22:00 at Gare du Nord in Paris. Will an agent be available to process my return? Thanks! Jonathan Could you please explain the “out of hours return” service? I have booked a car that I plan to return sometime between 21:00 and 22:00 at Gare du Nord in Paris. Will an agent be available to process my return?

Thanks!
Jonathan

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-298 Vicki Wilson - Marketing, Avis UK Fri, 23 Oct 2009 14:42:02 +0000 http://78.41.157.192/?p=69#comment-298 Hi David, I'm not sure why you've not heard back from our customer service team. If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I will follow this up with customer services. Also in that email if you let me know what email address your account is set up with I will ask one of our web team to look into why it's not working and get back to you. If you have any other comments or questions please let me know. Vicki Hi David,

I’m not sure why you’ve not heard back from our customer service team. If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I will follow this up with customer services.

Also in that email if you let me know what email address your account is set up with I will ask one of our web team to look into why it’s not working and get back to you.

If you have any other comments or questions please let me know.

Vicki

]]> By: david clennett http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-297 david clennett Fri, 23 Oct 2009 12:27:10 +0000 http://78.41.157.192/?p=69#comment-297 Avis customer services informed me on 15th September that I should expect to receive details of the damage for which I have been charged within 30 days. Why have I heard nothing? Second question - I asked Avis online why it is impossible for me to access the online service to view my rental agreement. The service is permanently unavailable to me. I received an acknowledgement, but still no reply after several weeks. Why is this? "We try harder" ? Not to look after your clients interests, apparently. David Clennett Avis customer services informed me on 15th September that I should expect to receive details of the damage for which I have been charged within 30 days.
Why have I heard nothing?

Second question – I asked Avis online why it is impossible for me to access the online service to view my rental agreement. The service is permanently unavailable to me.
I received an acknowledgement, but still no reply after several weeks. Why is this?

“We try harder” ? Not to look after your clients interests, apparently.
David Clennett

]]> By: Rob White- Marketing, Avis UK http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-296 Rob White- Marketing, Avis UK Wed, 30 Sep 2009 21:54:35 +0000 http://78.41.157.192/?p=69#comment-296 Hi Tracey, just to let you know that I replied to you on another thread... http://wetryharder.co.uk/?p=422#comment-8291 Hi Tracey, just to let you know that I replied to you on another thread…
http://wetryharder.co.uk/?p=422#comment-8291

]]> By: Tracey Turton http://www.avis.co.uk/blog/return-your-car-with-less-stress/#comment-295 Tracey Turton Wed, 30 Sep 2009 10:54:41 +0000 http://78.41.157.192/?p=69#comment-295 Hi, It is now over 1 month since my original complaint about vatious excess charges relating from my car rental in August, and apart from an acknowledgement on this blog when I posted a comment (which has dissappeared from the blog for some reason) I have heard nothing from Avis. Having discussed my situation with collegues I now find that 2 of them have had similar experiences with Avis this year (interestingly all in Italy) and have also failed to get anywhere with their complaints. We are now all getting together and have contacted Watchdog as we feel that there is either some sort of scam going on here to try to top up Avis's income or there is incompetence beyond belief. I own customer focussed business and if we treated our customers this way we would be out of business by now. Unfortunately Avis are so big that unhappy customers seem not to concern them. Awaiting your reply with interest, Tracey Turton Hi,
It is now over 1 month since my original complaint about vatious excess charges relating from my car rental in August, and apart from an acknowledgement on this blog when I posted a comment (which has dissappeared from the blog for some reason) I have heard nothing from Avis. Having discussed my situation with collegues I now find that 2 of them have had similar experiences with Avis this year (interestingly all in Italy) and have also failed to get anywhere with their complaints. We are now all getting together and have contacted Watchdog as we feel that there is either some sort of scam going on here to try to top up Avis’s income or there is incompetence beyond belief. I own customer focussed business and if we treated our customers this way we would be out of business by now. Unfortunately Avis are so big that unhappy customers seem not to concern them.

Awaiting your reply with interest,
Tracey Turton

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