Comments on: Roadside assistance 24/7

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Thu, 16 Dec 2010 12:20:58 +0000

Hi Alan,

Thanks for your comment and I’m sorry to hear that you feel this way about your experience with Avis.

In the UK we have to charge a call out fee of £66 if the issue is anything other that mechanical or a fault with the car. This is a cost that should have been communicated to you when you called Avis assist. This is a true cost that Avis would have to incur if we did not charge this back to the customer; as all other call outs if mechanical are cover within the warranty of the car or by Avis’ insurance policy.

If you would like me to look into this further and get someone to contact you directly with more answers then please email me at comments@avis.co.uk with your rental agreement and details of your rental.

Vicki

By: Alan Pollard

Alan Pollard — Tue, 14 Dec 2010 03:46:00 +0000

Looks like in 2010 something has changed (i.e. Avis need to recover more revenue).

We visited the UK from the States in June and rented from Avis…unfortunately we managed to lock our keys inside the card (probably not unusual given rental cars will likely have unfamiliar locking systems to users).

So there we were with 2 young children, stranded with a locked car. Called Roadside Assist, and the RAC duly arrived and retrieved the keys…now, 6 months later, I’ve received a bill for $90.

Needless to say, this does not positively influence my opinion of Avis – I know that their goal is to improve the bottom line, but it doesn’t feel like an incentive to return business.

By: Shakeil Akhtar

Shakeil Akhtar — Wed, 22 Sep 2010 17:03:11 +0000

Hi there,

I recently rented a car from your bolton branch and was very pleased with the service. My only question is before leaving to drop the car off at the branch I had a flat type and used the compresser. I have recieved a form that I need to fill in about the incident. Will I get charged for a flat tyre? (even though it was not my fault?

By: Nisar

Nisar — Sun, 12 Sep 2010 23:51:43 +0000

Hi wanted to know if avis still gives discount to its shareholders in the uk, i have a wedding to go to and was considering renting one of your prestige fleets.

Thanks

By: Sheldon Willis

Sheldon Willis — Wed, 23 Jun 2010 23:12:37 +0000

Thankyou for publishing this information on your blog, we found this information quickly, easily and above all accurate. Many thanks to a well organised car hire firm.

By: tim

tim — Sat, 03 Apr 2010 16:22:35 +0000

Great read thanks.

By: Courses Melbourne

Courses Melbourne — Wed, 02 Dec 2009 11:06:24 +0000

Very Helpful Information. thank you.

By: Vicki Wilson - Marketing, Avis UK

Vicki Wilson - Marketing, Avis UK — Fri, 13 Nov 2009 10:37:33 +0000

Hi Jules,

I am sorry for any upset this has caused you.

I have passed this comment on to our customer service team who are looking into this for you and they will then follow up with the team in the US.

If you have any other questions or comments please let me know.

Vicki

By: Jules Tonkinson

Jules Tonkinson — Thu, 12 Nov 2009 20:00:03 +0000

this summer our Avis rental van spontaneously caught fire and exploded while my family was driving along a French highway last Friday a mere 3 hours after the rental van was picked up from Charles DeGualle Airport. No one from Avis has done anything to help my family during this time of tragedy. We lost all but the clothes on our backs when the van caught fire and exploded leaving me and the six teenagers and my wife stranded in France for 5 days with no money, food, clothes, medication,ATM cards, credit cards, cell phones etc. We pleaded with members of your organization to assist us and do the right thing for our family, but no one stood up and helped us. I am a disabled person who requires medication which was lost in the blast and no one even cared that I had to go 5 days without my pain medication! Thanks to the US Embassy we arrived back in the United States yesterday afternoon only after they loaned us the monies to get our kids home but we are still out so much in material possessions as well as spirit. Today I have once again spent all day trying to speak with anyone on Avis’s corporate level and your customer service reps have not only been rude and unresponsive to our plight, but one rep even hung up the phone on me when I told her I needed to hold the line until she found someone to help me. Someone from your organization needs to step up and do the right and humane thing . My family needs help as a result of what we lost when your van exploded with all of our things inside of it.

Jules & Lisa Tonkinson

By: Rob White- Marketing Manager, Avis UK

Rob White- Marketing Manager, Avis UK — Wed, 24 Jun 2009 08:50:51 +0000

Hi Sean, you will be supplied with one hi-vis jacket and a warning triangle. I’ve been advised by the team in France that spare bulbs is not currently a mandatory item.

I hope this helps!

Rob