Comments on: Tips for Renting a Car on Holiday – Part 2 http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1431 Vicki Wilson - Marketing, Avis UK Mon, 01 Nov 2010 09:35:52 +0000 http://78.41.157.192/?p=169#comment-1431 Hi Doug, Thank you for your comment and I am sorry to hear that you are not happy with your Avis rental experience. Please can you email me at comments@avis.co.uk with the details or your rental and your rental agreement number. Once I have received these I can look into this further and will pick this up with our customer service team. If you have any other questions please let me know in your email. Vicki Hi Doug,

Thank you for your comment and I am sorry to hear that you are not happy with your Avis rental experience.

Please can you email me at comments@avis.co.uk with the details or your rental and your rental agreement number. Once I have received these I can look into this further and will pick this up with our customer service team.

If you have any other questions please let me know in your email.

Vicki

]]> By: Doug http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1430 Doug Thu, 28 Oct 2010 19:13:58 +0000 http://78.41.157.192/?p=169#comment-1430 It’s a real shame after hiring 152 cars with AVIS in the past that my holiday rental in Marrakech was so disappointing. When I arrived to pick up the car with a confirmed and approved rate in writing via reservation printout and confirmed rate email from AVIS in Morocco, I was told that the rate was incorrect and that the entire rental charge was 3 times the price I had been confirmed. I then had to sit and wait for 45 minutes until someone else had to confirm the rate, whilst she was having her lunch. The original rate was agreed and the car was collected full of fuel and returned just above half full, due to a shortness of time for my departing flight back to the UK. I returned the car keys to the AVIS counter and the associate there said as there was no chance to check the vehicle and that I must just sign the rental return slip. The associate marked the rental return slip with a G1 level, which is almost empty as I later found out as I was then charged GBP80 for a refuel charge. In Morocco the Toyota Prado I rented cost GBP 40 to fill from empty. I was not informed of the excessive re-fuel charge upon pick up and there was no mention on my contract or via literature on the counter. After many emails to AVIS customer services, I am no longer being replied to. I find this very frustrating and am not sure why I should continue to rent from AVIS or my entire company. It’s a real shame after hiring 152 cars with AVIS in the past that my holiday rental in Marrakech was so disappointing. When I arrived to pick up the car with a confirmed and approved rate in writing via reservation printout and confirmed rate email from AVIS in Morocco, I was told that the rate was incorrect and that the entire rental charge was 3 times the price I had been confirmed. I then had to sit and wait for 45 minutes until someone else had to confirm the rate, whilst she was having her lunch. The original rate was agreed and the car was collected full of fuel and returned just above half full, due to a shortness of time for my departing flight back to the UK. I returned the car keys to the AVIS counter and the associate there said as there was no chance to check the vehicle and that I must just sign the rental return slip. The associate marked the rental return slip with a G1 level, which is almost empty as I later found out as I was then charged GBP80 for a refuel charge. In Morocco the Toyota Prado I rented cost GBP 40 to fill from empty. I was not informed of the excessive re-fuel charge upon pick up and there was no mention on my contract or via literature on the counter. After many emails to AVIS customer services, I am no longer being replied to. I find this very frustrating and am not sure why I should continue to rent from AVIS or my entire company.

]]> By: Ian http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1427 Ian Mon, 05 Oct 2009 17:14:32 +0000 http://78.41.157.192/?p=169#comment-1427 Thank you - email sent :) I do not wish for my new bride to be upset - I can't afford a divorce!! Thank you – email sent :)

I do not wish for my new bride to be upset – I can’t afford a divorce!!

]]> By: Chris Cox - Reservations, Avis UK http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1426 Chris Cox - Reservations, Avis UK Mon, 05 Oct 2009 16:19:52 +0000 http://78.41.157.192/?p=169#comment-1426 Hi Ian, You should always be given the group that you've requested or certainly as to close to that as possible so I'm very surprised that you've been offered a van in the past!!!! Certainly if your reservation has been taken for a more prestigious model of car all efforts should be made to match your booking. If you want to email me your reservation number to comments@avis.co.uk I'll speak to the office and try to ensure that your honeymoon is one to remember in a positive light. Chris Hi Ian,
You should always be given the group that you’ve requested or certainly as to close to that as possible so I’m very surprised that you’ve been offered a van in the past!!!! Certainly if your reservation has been taken for a more prestigious model of car all efforts should be made to match your booking.
If you want to email me your reservation number to comments@avis.co.uk I’ll speak to the office and try to ensure that your honeymoon is one to remember in a positive light.
Chris

]]> By: Ian http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1425 Ian Sun, 04 Oct 2009 21:30:21 +0000 http://78.41.157.192/?p=169#comment-1425 Hi, We are hiring a 'luxury' (Group H) car in Toronto Airport in a couple of weeks time (25th). From our last hiring we spent well over an hour before we had to settle for a car, as the booked grade/type was not available. We were even offered a van! How can we ensure that our car is available? Because we always tend to book a luxury car, we can hardly often be upgraded, and seems often downgraded. As this is a honeymoon, I am trying to ensure that we do not have any issues. Thank you. Hi,

We are hiring a ‘luxury’ (Group H) car in Toronto Airport in a couple of weeks time (25th). From our last hiring we spent well over an hour before we had to settle for a car, as the booked grade/type was not available. We were even offered a van!

How can we ensure that our car is available?

Because we always tend to book a luxury car, we can hardly often be upgraded, and seems often downgraded.

As this is a honeymoon, I am trying to ensure that we do not have any issues.

Thank you.

]]> By: Chris Cox- Reservations, Avis UK http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1424 Chris Cox- Reservations, Avis UK Mon, 15 Jun 2009 13:48:50 +0000 http://78.41.157.192/?p=169#comment-1424 Hi Sean, I've spoken to Malaga and I'm afraid that your name would have to appear on the company credit card somewhere. If it didn't then they would be unable to accept it as a method of payment. Apologies Chris Hi Sean,

I’ve spoken to Malaga and I’m afraid that your name would have to appear on the company credit card somewhere. If it didn’t then they would be unable to accept it as a method of payment.
Apologies
Chris

]]> By: Sean Savage http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1423 Sean Savage Sat, 13 Jun 2009 21:20:56 +0000 http://78.41.157.192/?p=169#comment-1423 I am looking to rent a car at Malaga Airport. I do not have a credit card in my name but in the name of my business for which I am a signatory. Can you please confirm whether I will have a problem using this. I am looking to rent a car at Malaga Airport. I do not have a credit card in my name but in the name of my business for which I am a signatory. Can you please confirm whether I will have a problem using this.

]]> By: Chris Cox- Reservations, Avis UK http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1422 Chris Cox- Reservations, Avis UK Mon, 08 Jun 2009 09:48:12 +0000 http://78.41.157.192/?p=169#comment-1422 Hi June, I’ve spoken to Carcasonne who have confirmed that they will be happy to accept the Visa Debit card when you pick up the vehicle. I hope that helps! Chris Hi June,

I’ve spoken to Carcasonne who have confirmed that they will be happy to accept the Visa Debit card when you pick up the vehicle. I hope that helps!

Chris

]]> By: June Heayes http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1421 June Heayes Thu, 04 Jun 2009 11:46:08 +0000 http://78.41.157.192/?p=169#comment-1421 I need help! I am going to Carcasonne in France in Aug. I do not have a credit card only a visa debit card. I rang an Avis op who told me if i took out additional insurance to reduce excess to zero I would not need my credit card, but then another op said I would still need to produce a credit card. I am getting desperate as I have booked my holiday now. I cannot risk getting stranded without a car. Please can avis assist with a definate arrangement? June I need help! I am going to Carcasonne in France in Aug. I do not have a credit card only a visa debit card. I rang an Avis op who told me if i took out additional insurance to reduce excess to zero I would not need my credit card, but then another op said I would still need to produce a credit card. I am getting desperate as I have booked my holiday now. I cannot risk getting stranded without a car. Please can avis assist with a definate arrangement?

June

]]> By: Eibhlin Payne- Head of Customer Support, Avis UK http://www.avis.co.uk/blog/tips-for-renting-a-car-on-holiday-%e2%80%93-part-2/#comment-1417 Eibhlin Payne- Head of Customer Support, Avis UK Tue, 14 Aug 2007 17:21:02 +0000 http://78.41.157.192/?p=169#comment-1417 Hi Craig, this is disappointing to read and I am sorry that you have not received an acceptable level of service from us. The <a href="http://www.avis.co.uk/ContactAvis.aspx" rel="nofollow">Contact Avis</a> page on avis.co.uk provides all the information you need to get in touch with us with your issue. Hi Craig, this is disappointing to read and I am sorry that you have not received an acceptable level of service from us. The Contact Avis page on avis.co.uk provides all the information you need to get in touch with us with your issue.

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