Comments on: Update on the Avis Home Delivery service

By: Nigel

Nigel — Mon, 11 Aug 2008 08:22:49 +0000

I would like to say a public thank you to Stephen for resolving a number of issues on a recent hire.

My advice to anybody who has a problem is to calmly present the facts, make plain what your issue is and how you would like to see it resolved. You may need to be persistent in repeating this information as your complaint goes through various people.

By: Stephen Spiers - Customer Service, Avis UK

Stephen Spiers - Customer Service, Avis UK — Fri, 01 Aug 2008 07:21:06 +0000

Hi John,

Interesting question!

Currently, for security purposes, we’re only able to deliver to a UK resident’s home address as shown on their driving licence.

However, we are looking to expand the product to address the needs of travellers like yourself and we’ll let you know of any further developments through the blog.

Any further ideas are most welcome!

Stephen

By: John Skinner

John Skinner — Thu, 31 Jul 2008 13:28:27 +0000

Hi Rob
When is this service going to be offered to visitors staying in hotels. I visit UK for non-business reasons twice a year and use an Avis car each time. I will be red-eyeing into Gatwick in a couple of months and would ideally like my car delivered to my hotel in Brighton the following day.
John

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Wed, 09 Jul 2008 12:02:24 +0000

Great to hear from you again gkennedy. Yes we have been offering this service to Corporate customers for years but in most cases there has always been a charge for this, certainly in the UK anyway.There is cost involved as it requires us to invest in drivers to deliver this service and logistically it is a challenge hence the price for offering this convenience. We believe the price is fair and offers great value but I appreciate any further feedback on this!

Rob

By: Stephen Spiers - Customer Service, Avis UK

Stephen Spiers - Customer Service, Avis UK — Wed, 09 Jul 2008 09:07:48 +0000

Hi Nigel,

I have located your rental agreement and am chasing this matter directly with our customer service and reservations departments. I will contact you directly in due course.

Stephen

By: gkennedy

gkennedy — Tue, 08 Jul 2008 18:03:43 +0000

Why charge extra for something that has been available to corporate customers (free)for years?

By: Nigel Mitton

Nigel Mitton — Tue, 08 Jul 2008 13:41:12 +0000

Good day Robert et al,

On the subject of Home Delivery, I was recently quoted 10 GBP, but invoiced 40 GBP (Rental Agreement Number E404333333). Despite one letter sent 2 June, Two follow up emails, & one phone call to customer services I have no resolution or apparent action, on this and a number of other issues.

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Thu, 26 Jun 2008 14:49:26 +0000

Hi Robert, the price difference of offering this service in Central London versus outside of London reflects the increased labour cost of offering this service both in basic salary (which is London weighted) and in time spent on deliveries (predominantly due to increased levels of congestion). However, we will continue to monitor the price of this service and, as always, we are open to any further feedback.

Rob

By: Rob White- Marketing, Avis UK

Rob White- Marketing, Avis UK — Mon, 23 Jun 2008 15:02:51 +0000

Very good point! For deliveries beyond 20 miles, an additional mileage charge of £1 per mile applies. I’ve added this information on to Xave’s post.

Let me know if you have any further questions.

Rob

By: Robert Speirs

Robert Speirs — Mon, 23 Jun 2008 14:03:21 +0000

Congratulations on an innovative product offering.

I presume – though I could not deduce from your posts – that there is a mileage limit on how far away from your depot you will deliver/collect?