Comments on: Welcome to the new look We Try Harder blog! http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4515 Vicki Wilson - Marketing, Avis UK Thu, 02 Sep 2010 15:41:09 +0000 http://www.wetryharder.co.uk/?p=954#comment-4515 Hi Bryan, Thank you for your comment. If you could email me at comments@avis.co.uk with your rental agreement number and the details of your rental I will look into this for you. If you have any other questions please let me know. Vicki Hi Bryan,

Thank you for your comment.
If you could email me at comments@avis.co.uk with your rental agreement number and the details of your rental I will look into this for you.

If you have any other questions please let me know.

Vicki

]]> By: Bryan R Betts http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4514 Bryan R Betts Wed, 01 Sep 2010 12:43:12 +0000 http://www.wetryharder.co.uk/?p=954#comment-4514 Dear Sirs Having just rented one of your cars in Guernsey and I admit I did not pay the required excess damage premium of £9.00 per day.On return the car was examined and a very small stone chip of approximately 1/16 - 1/8 inch was noted for which I have now received an invoice of £212.20 and consider this to be excessive to say the least.I therefore feel your customers should be made aware of these ecessive charges. Dear Sirs
Having just rented one of your cars in Guernsey and I admit I did not pay the
required excess damage premium of £9.00
per day.On return the car was examined and a very small stone chip of approximately 1/16 – 1/8 inch was noted
for which I have now received an invoice
of £212.20 and consider this to be excessive to say the least.I therefore
feel your customers should be made aware
of these ecessive charges.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4511 Vicki Wilson - Marketing, Avis UK Tue, 13 Apr 2010 08:34:57 +0000 http://www.wetryharder.co.uk/?p=954#comment-4511 Hi Stanica, PLease can you email me at comments@avis.co.uk with details of the issues you are having and I will look into this. Also, if you let me know details of the booking you are trying to make I will pass these details on to our reservation team and ask them to help yuo make your booking. Vicki Hi Stanica,

PLease can you email me at comments@avis.co.uk with details of the issues you are having and I will look into this. Also, if you let me know details of the booking you are trying to make I will pass these details on to our reservation team and ask them to help yuo make your booking.

Vicki

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4510 Vicki Wilson - Marketing, Avis UK Tue, 13 Apr 2010 08:16:46 +0000 http://www.wetryharder.co.uk/?p=954#comment-4510 Hi Dave, If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I would happy to look into this for you and follow this up with the station and customer services. Vicki Hi Dave,

If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I would happy to look into this for you and follow this up with the station and customer services.

Vicki

]]> By: Stanica http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4509 Stanica Mon, 12 Apr 2010 13:26:38 +0000 http://www.wetryharder.co.uk/?p=954#comment-4509 I am trying to book a car from Heathrow for two weeks and had some frustration with the booking. I have sent two emails and received the acknowledgment that they were received, but received no other response yet. How long does it take for emails to get replies ? I am trying to book a car from Heathrow for two weeks and had some frustration with the booking. I have sent two emails and received the acknowledgment that they were received, but received no other response yet. How long does it take for emails to get replies ?

]]> By: dave cope http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4508 dave cope Sun, 11 Apr 2010 13:22:26 +0000 http://www.wetryharder.co.uk/?p=954#comment-4508 I hired a car for a day to travel from Macclesfield, Cheshire to Plymouth airport. I can 100% guarantee that the car I rented was not damaged when I left it in the Avis bay at approx. 7.45 pm on 1st April as I, and my mother, checked it. I left the keys in the Avis box as instruced as the station was unmanned. I subsequently received a letter saying there was a 1500 mm scratch on the nearside doors and to fill in an incident form. I rung to dispute this only to be told that £465 had already been taken from my account with no notification. If I had not put money in to the account the day before this would have taken me into overdraft. I have asked for proof of the damage but been informed it is not company policy to do this. I would also like a receipt to say why the damage cost so much to repair. I left the car at 7.45 on the Thursday night and it was not inspected until Saturday morning. I was informed at Macclesfield that I had to have the car back at the appointed place within 24 hours so therefore it was not my responsibility all of this time. Could you please look into this matter for me. I hired a car for a day to travel from Macclesfield, Cheshire to Plymouth airport. I can 100% guarantee that the car I rented was not damaged when I left it in the Avis bay at approx. 7.45 pm on 1st April as I, and my mother, checked it. I left the keys in the Avis box as instruced as the station was unmanned. I subsequently received a letter saying there was a 1500 mm scratch on the nearside doors and to fill in an incident form. I rung to dispute this only to be told that £465 had already been taken from my account with no notification. If I had not put money in to the account the day before this would have taken me into overdraft. I have asked for proof of the damage but been informed it is not company policy to do this. I would also like a receipt to say why the damage cost so much to repair. I left the car at 7.45 on the Thursday night and it was not inspected until Saturday morning. I was informed at Macclesfield that I had to have the car back at the appointed place within 24 hours so therefore it was not my responsibility all of this time. Could you please look into this matter for me.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4505 Vicki Wilson - Marketing, Avis UK Fri, 26 Feb 2010 16:33:47 +0000 http://www.wetryharder.co.uk/?p=954#comment-4505 Hi Ben, I am sorry to hear of your upset with Avis. All queries and complaints need to be sent to our customer services team. They can be contacted on 0844 544 6666. But in this case if you email me at comments@avis.co.uk with details of your rental and your rental agreement. I will look into this and follow it up with our customer service team. If you have any other questions please let me know. Vicki Hi Ben,

I am sorry to hear of your upset with Avis.

All queries and complaints need to be sent to our customer services team. They can be contacted on 0844 544 6666.

But in this case if you email me at comments@avis.co.uk with details of your rental and your rental agreement. I will look into this and follow it up with our customer service team.

If you have any other questions please let me know.

Vicki

]]> By: Ben Logan http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4504 Ben Logan Thu, 25 Feb 2010 22:42:08 +0000 http://www.wetryharder.co.uk/?p=954#comment-4504 I sent a letter regarding poor customer service whilst making a booking for a car in Munich next month. This was ignored. I sent a follow up email via your website's questions page, also no response. Where should I send my complaint to get an answer? I sent a letter regarding poor customer service whilst making a booking for a car in Munich next month. This was ignored. I sent a follow up email via your website’s questions page, also no response. Where should I send my complaint to get an answer?

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4503 Vicki Wilson - Marketing, Avis UK Thu, 18 Feb 2010 11:19:11 +0000 http://www.wetryharder.co.uk/?p=954#comment-4503 Hi Ian, I am sorry to hear of your disappointment with Avis. If you email me at comments@avis.co.uk with your rental agreement number and details of your rental, I will look into this for you and follow it up with our customer service team. If you have any other questions please let me know. Vicki Hi Ian,

I am sorry to hear of your disappointment with Avis.

If you email me at comments@avis.co.uk with your rental agreement number and details of your rental, I will look into this for you and follow it up with our customer service team.

If you have any other questions please let me know.

Vicki

]]> By: Ian Renton http://www.avis.co.uk/blog/welcome-to-the-new-look-we-try-harder-blog/#comment-4502 Ian Renton Wed, 17 Feb 2010 10:10:51 +0000 http://www.wetryharder.co.uk/?p=954#comment-4502 Having used Avis frequently in the past, my most recent experience of being charged for fictitious damage claims will ensure that I use other companies in future. The customer service department would appear to be a contradiction in terms since I have failed to receive any response to my e-mail in January. Having used Avis frequently in the past, my most recent experience of being charged for fictitious damage claims will ensure that I use other companies in future.
The customer service department would appear to be a contradiction in terms since I have failed to receive any response to my e-mail in January.

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