Comments on: What’s included in your quote http://www.avis.co.uk/blog/whats-included-in-your-quote/ Information about renting a car with Avis in the UK and abroad. Money saving tips and offers.. Fri, 03 Feb 2012 16:56:48 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: Bryony http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-5083 Bryony Tue, 02 Aug 2011 19:32:06 +0000 http://78.41.157.192/?p=94#comment-5083 hi there, I'm thinking of hiring a car from you in Sicily this year, but I can't find the daily cost of the premium cover package (reducing the excess)for on your website and don't want to book a car without knowing the full cost we are going to have to pay. Could you please tell me what the daily charge for premium cover is in Italy for a small car? Thanks for your help Bryony hi there,

I’m thinking of hiring a car from you in Sicily this year, but I can’t find the daily cost of the premium cover package (reducing the excess)for on your website and don’t want to book a car without knowing the full cost we are going to have to pay. Could you please tell me what the daily charge for premium cover is in Italy for a small car?

Thanks for your help

Bryony

]]> By: Chris http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-635 Chris Sun, 13 Mar 2011 15:41:08 +0000 http://78.41.157.192/?p=94#comment-635 Hello, I'd like to know how much I will have to pay per day for reducing the insurance excess to 0 at Girona Airport in June. It didn't give that option online. Not sure why AVIS does not do that. I am now tempted to book at one of the fully inclusive competitors. Hello,

I’d like to know how much I will have to pay per day for reducing the insurance excess to 0 at Girona Airport in June. It didn’t give that option online. Not sure why AVIS does not do that. I am now tempted to book at one of the fully inclusive competitors.

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-630 Vicki Wilson - Marketing, Avis UK Tue, 30 Nov 2010 10:34:04 +0000 http://78.41.157.192/?p=94#comment-630 Hi Paul, Your comment is being looked into by our customer service team. If you would like to contact the team please email them at customer.service@avis.co.uk or call them on 0844 544 6666. Vicki Hi Paul,

Your comment is being looked into by our customer service team.

If you would like to contact the team please email them at customer.service@avis.co.uk or call them on 0844 544 6666.

Vicki

]]> By: Paul FIsher http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-629 Paul FIsher Mon, 22 Nov 2010 19:13:19 +0000 http://78.41.157.192/?p=94#comment-629 Ref: Confirmation Number: <em>[Rental Agreement Number]</em> I would be grateful if you could ask one of your staff to look into the reservation above and the discrepancy between the quoted figure of £371.51 and the eventual figure charged on my credit card - £643.95. A discrepancy of £270. While I did order pre-paid petrol (I still returned the tank half full) and one extra driver was added to the insurance at what we were told was an extra 40 Euros, no additional insurance was requested and this huge discrepancy makes the original quote completely meaningless and completely misrepresents I should be pay. While understanding that you have a caveat of “Additional surcharges (some of which are mandatory) may apply to this booking” and “some modifications may change this rate”, can this really justify an extra charge of £270? At best clearly your systems need to be upgraded to better predict quotes. At worst, you are hooking in customers with quotes that have no bearing on the eventual cost. I raised this issue with the customer services desk two weeks ago who agreed that there must have been a mistake with my eventual bill but I am still waiting to hear back and still waiting for my reimbursement. Ref: Confirmation Number: [Rental Agreement Number]

I would be grateful if you could ask one of your staff to look into the reservation above and the discrepancy between the quoted figure of £371.51 and the eventual figure charged on my credit card – £643.95. A discrepancy of £270.

While I did order pre-paid petrol (I still returned the tank half full) and one extra driver was added to the insurance at what we were told was an extra 40 Euros, no additional insurance was requested and this huge discrepancy makes the original quote completely meaningless and completely misrepresents I should be pay.

While understanding that you have a caveat of “Additional surcharges (some of which are mandatory) may apply to this booking” and “some modifications may change this rate”, can this really justify an extra charge of £270? At best clearly your systems need to be upgraded to better predict quotes. At worst, you are hooking in customers with quotes that have no bearing on the eventual cost.

I raised this issue with the customer services desk two weeks ago who agreed that there must have been a mistake with my eventual bill but I am still waiting to hear back and still waiting for my reimbursement.

]]> By: Sara Bergamo, Marketing UK http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-628 Sara Bergamo, Marketing UK Wed, 17 Nov 2010 15:10:01 +0000 http://78.41.157.192/?p=94#comment-628 Hi Bernard, first of all I'm sorry about the fact you weren't able to find the information you needed on the website. The reason why our colleague at the branch was able to access the information so quickly is that she had access to a dedicated system. Unfortunately at the moment this is not connected to our website however, we are aware that this is an issue for some of our customers and I can assure you that we are working on it. In the meantime before the end of the year we’ll be trialling a number of options to make information about excess reduction available on the website and through the booking process. For rentals in the UK you can already find all information about additional cover and excess reduction at this link http://www.avis.co.uk/ProductsServices/Additional-Products/Additional-Cover and we are working on creating similar guides for rentals in other countries. Hope this helps but please let us know if you need any assistance. thanks Sara Hi Bernard,

first of all I’m sorry about the fact you weren’t able to find the information you needed on the website. The reason why our colleague at the branch was able to access the information so quickly is that she had access to a dedicated system. Unfortunately at the moment this is not connected to our website however, we are aware that this is an issue for some of our customers and I can assure you that we are working on it.

In the meantime before the end of the year we’ll be trialling a number of options to make information about excess reduction available on the website and through the booking process.

For rentals in the UK you can already find all information about additional cover and excess reduction at this link http://www.avis.co.uk/ProductsServices/Additional-Products/Additional-Cover and we are working on creating similar guides for rentals in other countries.

Hope this helps but please let us know if you need any assistance.
thanks
Sara

]]> By: Bernard Hex http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-627 Bernard Hex Sun, 14 Nov 2010 19:03:52 +0000 http://78.41.157.192/?p=94#comment-627 I am dissapointed that I cannot find the cost of the excess waiver insurance before I get to the airport. I rented a car this year from Bordeaux airport which was prepaid from the UK. The extra amount for reducing the excess was quite a large proportion of the total charge. I am trying to book a car for next year but there seems to be no way of finding out the excess removal cost in advance. Why not ?. The girl at the desk worked it out in about 10 seconds flat so it was obviously a standard rate known in advance. Why can't you let me know up front instead of hiding this cost in a pile of mumbo jumbo? I am dissapointed that I cannot find the cost of the excess waiver insurance before I get to the airport. I rented a car this year from Bordeaux airport which was prepaid from the UK. The extra amount for reducing the excess was quite a large proportion of the total charge. I am trying to book a car for next year but there seems to be no way of finding out the excess removal cost in advance. Why not ?. The girl at the desk worked it out in about 10 seconds flat so it was obviously a standard rate known in advance. Why can’t you let me know up front instead of hiding this cost in a pile of mumbo jumbo?

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-626 Vicki Wilson - Marketing, Avis UK Wed, 10 Nov 2010 09:39:26 +0000 http://78.41.157.192/?p=94#comment-626 Hi Confused, Thank you for your comment. If you would email me with your rental agreement number, the details of your rental and the details of the civil court papers that you have received, I will look into this for you. The email address you can get me on is comments@avis.co.uk. If you have any other questions please let me know in your email. Thanks Vicki Hi Confused,

Thank you for your comment.

If you would email me with your rental agreement number, the details of your rental and the details of the civil court papers that you have received, I will look into this for you. The email address you can get me on is comments@avis.co.uk.

If you have any other questions please let me know in your email.

Thanks
Vicki

]]> By: Confused http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-625 Confused Tue, 09 Nov 2010 19:22:58 +0000 http://78.41.157.192/?p=94#comment-625 We hired a car in Shreveport last November and took out LDW and ALI. We had a small car accident nd was told everything would be ok as we had the right insurance. We have now received civil court papers and Avis are not being helpful at all - perhaps someone could contact me - We hired a car in Shreveport last November and took out LDW and ALI. We had a small car accident nd was told everything would be ok as we had the right insurance. We have now received civil court papers and Avis are not being helpful at all – perhaps someone could contact me -

]]> By: Vicki Wilson - Marketing, Avis UK http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-624 Vicki Wilson - Marketing, Avis UK Thu, 21 Oct 2010 08:16:37 +0000 http://78.41.157.192/?p=94#comment-624 Hi Stuart, Thank you for your feedback and comments. Please can you send me your rental agreement number in an email to comments@avis.co.uk, plus any other details of your rental and what happened. I will look into this and will follow it up with our damage team and someone with get back to you. Also, if you have any other questions please let me know. Vicki Hi Stuart,

Thank you for your feedback and comments.

Please can you send me your rental agreement number in an email to comments@avis.co.uk, plus any other details of your rental and what happened. I will look into this and will follow it up with our damage team and someone with get back to you.

Also, if you have any other questions please let me know.

Vicki

]]> By: Stuart http://www.avis.co.uk/blog/whats-included-in-your-quote/#comment-623 Stuart Wed, 20 Oct 2010 09:53:06 +0000 http://78.41.157.192/?p=94#comment-623 I have recently had a hire car from you, and during the duration of the hire It had to have 2 tyres. It only had something like 4MM of tread on it when I hired it and when they were replaced they were at something like 1.9MM. I had had this car for something like 6 weeks before these were changed. To my surprise I had a letter from a 3rd party telling me I need to pay for the tyres.I was not told about having to pay for them or atleast part of, when I advised you breakdown dept. As far as im aware this is wear and tare. I could understand if they had to be replaced due to damaged sidewalls or something but it was not, This should have been advised at the time of notification. I have recently had a hire car from you, and during the duration of the hire It had to have 2 tyres. It only had something like 4MM of tread on it when I hired it and when they were replaced they were at something like 1.9MM. I had had this car for something like 6 weeks before these were changed. To my surprise I had a letter from a 3rd party telling me I need to pay for the tyres.I was not told about having to pay for them or atleast part of, when I advised you breakdown dept. As far as im aware this is wear and tare. I could understand if they had to be replaced due to damaged sidewalls or something but it was not, This should have been advised at the time of notification.

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