Comments on: What’s included in your car hire quote?

By: Jordan

Jordan — Thu, 31 Jan 2013 12:11:22 +0000

Hello Alex,
Here are the prices (in euros plus tax):
A:19.25
B/C:19.70
D/E/I/J/N:20.00
F/G:21.00
L/H/M/K/P/O:23.00
PER WEEK MAXIMUM CHARGE 6 DAYS, PER MONTH MAXIMUM CHARGE 15 DAYS

Hope this helps
Jordan

By: Alex Harkness

Alex Harkness — Wed, 23 Jan 2013 20:34:39 +0000

Hi
I’m interested in renting from Malpensa Airport.Could you give me an up to date cost of
“premium cover package/Supercover”
would be for 28 days and does it have the same extras as the UK package?
Yours
Alex Harkness

By: Claire

Claire — Thu, 15 Nov 2012 14:13:40 +0000

Thanks for your rental number David, I’ve passed this on to somebody to investigate- you should hear from them soon.

By: Claire

Claire — Mon, 12 Nov 2012 14:21:19 +0000

Hello Alan,
I am very sorry you are unhappy with your experience with Avis. Could you give me your reservation reference and so we can investigate your complaint please?

By: Claire

Claire — Mon, 12 Nov 2012 13:58:35 +0000

Hello David,
I’m really sorry you’ve had a bad experience and I hope it doesn’t spoil your holiday too much. Could you please give me your rental number?

By: David Baker

David Baker — Mon, 12 Nov 2012 10:37:11 +0000

I prebooked a car rental for my holiday in Florida with the quote including LDW and ALI. However on picking up the car at the airport they were going to charge me an extra $498.

When I asked what this was for all I kept getting told was that your not fully covered and that I only had the basic insurance. Even on asking the man at the service desk to explain what the LDW and ALI was for I was still not given an explanation only the repeated phrase of ‘but your not fully covered’

After about five minutes of constant ‘but your not fully covered’ did he come back with ‘well as you have had a long day I will give you a discount’ and dropped it to $199.

At this point I had lost the will to live having just been travelling for 15 hours and relented. (Just to mention that this additional premium didn’t have anything to do with bringing the car back with an empty tank or additional equipment just pure and basic insurance cover)

Now I expected a degree of ‘additional selling’ when picking up the car but to the extent I was subjected to and the unwillingness to accept that I did not want any extra cover was totally unacceptable.

Just to point out as well that at no time was the additional sum verbally expressed to me and it was all ‘right that’s your car hire on the screen in front of you, if you just want to sign’. I was not advised that I going to be charged anything extra until I noticed on the screen and if I had not I would have come home to a credit card bill of $500.

I am now 3 days into my holiday and I’m having to worry about finding an Avis rental office to see if i can get this unasked for and unrequired ‘additional’ insurance removed.

Not a very happy customer!!!!

By: limousine in Houston

limousine in Houston — Thu, 08 Nov 2012 11:01:55 +0000

The information you shared in the post about the cars is very nice and useful to me. I am glad I visited here and gathered a huge resource. I will definitely look forward to it.

By: alan

alan — Fri, 02 Nov 2012 23:51:52 +0000

I was miss-sold insurance at SFO by Avis. They described Loss Damage Waiver for which I agreed however what I was sold was Additional Liability Insurance. Does the miss-selling of insurance apply to Avis? I will certainly never use them again and I am now wiser to the dodgy practices employed by the counter staff when you get off a 10 hour flight! Will be recommending to colleagues and my 70k employee organisation that we ditch Avis.

By: Claire

Claire — Fri, 19 Oct 2012 08:51:41 +0000

Hello Kenny, sorry you’ve had so many conflicting messages. Can you give your booking ref and I’ll find out when you should be getting it back.

By: Kenny

Kenny — Tue, 16 Oct 2012 19:28:04 +0000

Rented a car from Birmingham airport, Upgraded from a class K to class N (BMW 5 Series).

I never had a problem with Avis before unti this time!! had the car for a week, took it back on Oct 2nd, they held £437 deposit on my debit card!! (upgrade and fuel charge and 1 day extra as i picked up the car one hour early)

I am still waiting for this £437 to show on my available balance a it does not come back onto your statement as its ‘on hold’

Called both the customer service centre and Birmingham airport, been given loads of conflicting informations, guy at Birmingham said it should take 5-10 days to go back onto card and it should have already gone back, told me to call customer services.

I have also called customer service 5 times already!! one person saying 10 days minimum to go back on card, another saying 10-12 days and this morning the lady said 14 days?!?!?

I am fed up about this and I need the £437 back into my account as its a lot of money. everyone I spoke to keep saying will be in by tomorrow but It never went back into my account and still waiting, I feel lost and that no one can help or trace where the money is and give me a definate answer as to when I will get the deposit back.

Sick and tired of waiting…….