We're here to helpAvis tries harder to make sure you have a hassle and stress-free rental, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our customer service team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
We aim to resolve complaints within:
- 5 working days – if the rental took place within the UK and the complaint is not related to a dispute about damage charges.
- 15 working days – if the rental took place abroad, investigation is necessary and the complaint is not related to a dispute about damage charges.
- 30 working days – if the complaint relates to a dispute about damage charges. This is to ensure we get specialist assistance for queries of this nature.
Contacting customer services
To contact our Customer Service team, please use the methods below.
Please have your rental agreement or reservation number to hand before calling.
Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.
We follow the BVRLA Code of ConductAvis is a member of the British Vehicle Rental and Leasing Association (BVRLA), a trade body for the vehicle rental and leasing sector. The association regulates the industry through a regular series of quality assurance inspections, and as a member, we adhere to their mandatory Code of Conduct.
This means we are committed to offering a quality service that can be trusted and relied upon.
Learn more about the BVRLA and their Code of Conduct.