We're here to help
Avis tries harder to make sure you have a hassle and stress-free rental, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our customer service team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
Contacting customer services
To contact our Customer Service team, please use the methods below.
Please have your rental agreement or reservation number to hand before calling.
Our Customer Service team can only answer post-rental queries. For any questions before or during your rental, please call us.
We aim to resolve queries within a timeframe of 5 - 30 days.
Please Note -
Between the 2nd to 5th of March, we may not have received your email if sent to customer services due to technical issues. If you did not receive an auto acknowledgement back from us, giving you a ticket number, and you sent an email to us between the 2nd to 5th March, please re-send the email to the customer services team. We apologise for the inconvenience this may have caused.
We follow the BVRLA Code of ConductIf you are unhappy with how we have handled your complaint, we are a member of the British Vehicle Rental and Leasing Association (BVRLA), and you may refer to their Conciliation Service.
Learn more about the BVRLA.