Personal Accident Insurance

As of 28 March 2024, Avis will no longer sell the Personal Accident Insurance and Super Personal Accident Insurance policies in the UK.  Note that existing customers who have purchased this policy as part of their rental will still be covered for the duration of their rental. We are currently in the process of sourcing an alternative supplier and we will inform customers in due course.     

Before, on and after 31 March 2024 

Receive and re-direct all customer queries, complaints and claims to AIG as follows:

Claims (other than Medical Assistance and Rescue)

For all claims other than Medical Assistance and Rescue, claimants should please contact +44 345 6029429 (lines are open 9.15am to 5pm Monday to Friday excluding UK Bank Holidays) and state that they are renting an AvisBudget vehicle.  

Claimants can also email claimsuk@aig.com or write to American International Group UK Limited.  The AIG Building, 2-8 Altyre Road, Croydon CR9 2LG, United Kingdom. 

Medical Assistance and Rescue Expenses 

For Medical Assitance and Rescue, please contact VAB on +32 3 253 6916

Queries and Complaints

Queries and complaints to be directed as set out below.  When contacting AIG, the Policy/Claim Number and the name of the Policyholder/Insured Person should be provided to help AIG deal with comments quickly. 

Write to:  Customer Relations Team, American International Group UK Limited, The AIG Building, 2-8 Altyre Road, Croydon, CR9 2LG.

Call:  0800 012 1301 

Email:  uk.customer.relations@aig.com

Online: http//www.aig.co.uk/your-feedback

Lines are open Monday to Friday 9.15am - 5pm, excluding bank holidays. The Customer Relationas Team free call number may not be available from outside the UK - so if calling from abroad, call on +44 20 8649 6666.  Calls may be recorded for quality, training and monitoring purposes.

The full complaints procedure is set out in the policy document.