Welcome to Avis

The Avis Safety Pledge

The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe.

Picking up your vehicle with minimal contact

We're here to fulfil your vehicle rental needs and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.

  • We use counter-screens to observe social distancing protocols where possible
  • Clear social distancing floor markings at rental desks
  • Hand sanitisers are available
  • Staff are provided with masks and gloves
  • Paperless rental agreements are available at most locations
  • We are limiting the amount of passengers on each bus

At certain ‘key in car’ locations across Europe, you can use Avis Preferred to walk directly to your vehicle, ensuring a full contactless experience. Use our award-winning app* to choose your vehicle and make any modifications needed to your rental. 

* World Travel Award for world’s leading car rental company, 2019

View Safety Protocols
Many Avis locations support self-service using the Avis App
Thorough cleaning, before/between each rental

Keeping our vehicles and rental locations clean and safe

  • Every vehicle is carefully cleaned before every rental.

  • We have partnered with Dettol to ensure we are using industry leading disinfectants to clean our vehicles and rental locations.

  • Special attention is paid to: steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out.

  • Counters and hard surfaces within our rental locations are being cleaned at regular intervals.

  • New measures have been introduced at our rental locations to help keep everyone safer. Please follow all signage and instructions from staff.

View Vehicle Protocols

Returning your vehicle safely and preparing it for the next renter

  • When you leave the vehicle, please check that you have removed all your belongings, personal effects and rubbish
  • We will send your receipt to the email address on file / provided to us when you return the car. Or you can retrieve your invoice here, 36 hours after your rental.
  • A paper receipt will be available if required
  • Staff are provided with masks and gloves
  • Vehicle cleaned again ready for the next rental
View Safety Protocols
Keeping you safe: Scrupulous cleaning at Avis before and after each rental with regulation cleaning products

Keeping our employees safe

  • Staff are provided with masks and gloves
     
  • Employees are required to stay at home if they don’t feel well
     
  • Employees are required to wash their hands frequently and have been trained on Health & Safety standards and on regulation guidelines, including products and processes available to ensure your safety

Whenever you’re ready to get back on the road, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.