How can we help?
Get in touch by phone or web form, or check our FAQs
Top 10 Frequently Asked Questions
- How old do I need to be hire a car?
- How do I book a hire car?
- Can I change my booking?
- I’m not happy with my hire car. Can I change it?
- Can I hire a car if I have points on my licence?
- Can I pay with a debit card?
- How much is the excess charge?
- Can I drive my hire car abroad?
- Does the additional driver need to be there when I collect the hire vehicle?
- I’ve left my driving licence at home. Can I still collect my hire vehicle?
Got another question?
Search all our FAQs to find your answer.Our self-service options
Call us
- Reservation
Seven days a week, 7am - 10pm
To make, amend or cancel a booking, or get in touch during your rental. - 0808 284 0014
(Freephone from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.) - +441753 849 004
(Calls from abroad; international rates may vary) - Reservation Avis Preferred customers
For reservations if you are a member of Avis Preferred. - 0808 284 0163
(Freephone from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.) - +441753 849006
(Calls from abroad; international rates may vary) - Customer Services
Monday to Friday, 7am - 5pm
For post-rental queries. - 0808 284 6666
(Freephone from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.) - +44203 368 6982
(Calls from abroad; international rates may vary) - Avis Preferred hotline
For enquiries relating to your loyalty profile. - 0808 284 0163
(Freephone from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.) - +441753 849006
(Calls from abroad; international rates may vary) - Breakdown Assistance
Lines open 24/7 - 0800 200 888
(Freephone from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.) - +44 121 275 3452
(Calls from abroad or mobile phones; international rates may vary)
Contact us by post
Avis Budget HousePark Road, Bracknell
Berkshire, RG12 2EW
England, UK
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.