How can we help?
Get in touch by phone or web form, or check our FAQs
Top 10 Frequently Asked Questions
- How old do I need to be to hire a car?
- How do I book a hire car?
- Can I change my booking?
- I’m not happy with my hire car. Can I change it?
- Can I hire a car if I have points on my licence?
- Can I pay with a debit card?
- How much is the excess charge?
- Can I drive my hire car abroad?
- Does the additional driver need to be there when I collect the hire vehicle?
- I’ve left my driving licence at home. Can I still collect my hire vehicle?
Got another question?
Search all our FAQs to find your answer.Our self-service options
Call us
Reservation
Seven days a week, 7am - 10pm
To make, amend or cancel a booking, or get in touch during your rental.-
UK callers (Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.)
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Calls from abroad (International rates may vary)
Reservation Avis Preferred customers
Seven days a week, 7am - 10pm
To make, amend or cancel a booking, or get in touch during your rental.-
UK callers (Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.)
-
Calls from abroad (international rates may vary)
Customer Services
Monday to Friday, 7am - 5pm
For post-rental queries.-
UK callers (Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.)
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Calls from abroad (international rates may vary)
Prestige Cars Customer Services
Monday to Friday, 8am - 6pm, Saturday to Sunday 8am - 12.30pm
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UK callers (standard call rates)
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Calls from abroad (international rates may vary)
Avis Preferred hotline
For enquiries relating to your loyalty profile.
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UK callers (Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.)
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Calls from abroad (international rates may vary)
Breakdown Assistance
Lines open 24/7
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UK callers (Free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.)
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Calls from abroad (international rates may vary)
Contact us by post
Avis Budget HousePark Road, Bracknell
Berkshire, RG12 2EW
England, UK
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.