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Frequently Asked Questions

Frequently Asked Questions

What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.

Don't forget: Please don't include credit card details in any of your messages.

DRIVING ABROAD

Can I drive my hire car abroad?

We want you to enjoy as much freedom as possible – the road is yours, after all. Unfortunately some border crossings are restricted and you can’t drive certain hire vehicles from one country to another.
Find out if you can hire a car for your journey by contacting our reservations team or check when you book online.

You can drive your hire car from the UK into mainland Europe, but you will need to take out Continental Cover first. This insures you to drive abroad. It also provides breakdown assistance. 

You can't book Continental Cover online, so please call us at least two days before driving abroad so we can arrange it for you. You’ll find our phone number in your email confirmation.

We recommend returning your car to the same location you collect it from, because dropping it at another location will cost more. See the full list of locations on the Continental Cover page. 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

Planning a trip abroad? Start your journey.

Already planned a trip abroad? Check your booking.

Do I need an International Driving Permit to drive abroad?

Driving abroad is easy, because you can use your original driving licence in most of Europe, South Africa, the USA and Canada.

If your driving licence isn’t in Roman characters (for example, Japanese), or you’re hiring in Australia, you will also need an International Driving Permit.

Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Can I get winter tyres in the UK for driving abroad?

Contact your nearest hire station to find out more. You don't have to use winter tyres in the UK, so we don’t supply winter tyres here – even if you’re driving abroad. But in some countries you must use winter tyres during winter months. Snow chains can also be supplied, sometimes at an extra cost. Please check at the location.

Contact your nearest hire station to find out more.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If I pick my car up in France, do I still need to pay for Continental Cover?

 No. You only need Continental Cover if you travel from the UK.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

DRIVING LICENCE ENDORSEMENTS

Can I hire a car if I have points on my licence?

You can hire a car in the UK In the UK, if any driver has any unspent driving convictions for:
  • careless, reckless or dangerous driving,
  • driving or attempting to drive whilst under the influence of drink or drugs,
  • using a vehicle uninsured against third party risks
  • theft or unauthorised taking of a vehicle – or
  • been disqualified (or anything similar) in the last 10 years – or
Or if you have 2 or more unspent convictions for offences not listed above, your rental will be refused.

Our Prestige vehicles have separate conditions. To find out more, please contact the location directly. 

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

HIRE STATIONS

Can I return my hire car to a different hire station?

 We always try to be as flexible as we can to make your journey easy and a pleasure. That’s why you can book a one-way trip for national, inter-regional and cross-continental trips. We recommend returning your car to the same pick-up location, because dropping it somewhere else will cost more. Don’t worry. Any extra cost will be included in your booking fee, so you know upfront.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Are you open on bank holidays?

 We’re open at most airports and large cities on Sundays and Bank Holidays, but it’s worth checking first.

Find out when your nearest hire station is open by choosing the location and clicking on more information.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Where is my nearest hire station?

 You can find your nearest hire station using the search box at the top of this page. Or visit the locations page and start planning your journey.

HIRE VEHICLES

What hire cars are available?

We’re always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it’s all yours.

Fancy a more luxurious drive? Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, stylish Range Rover and the latest desirable models.

Want to choose the exact make and model? Introducing Avis Select, featuring the latest Peugeot RCZ, Mercedes-Benz A-Class, Audi A1 Sportback – among other premium models. 

Find your perfect hire car.
 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

How old will my hire car be?

We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You’ll always be behind the wheel of a quality model – we make sure of it.

Discover our full range.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Frequently Asked Questions
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? Booking Conditions are the terms under which you make your booking and include information about cancellation, no-shows and what to bring with you when you collect your vehicle. Location Specific Conditions relate to the country or station in which you are renting a vehicle and include details like age requirements. General Conditions of Rental are the terms under which you rent the vehicle, including your responsibilities to us and our responsibilities to you.