Frequently Asked Questions
Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.
Don't forget: Please don't include credit card details in any of your messages.
DRIVING ABROAD
Can I drive my hire car abroad?
Find out if you can hire a car for your journey by contacting our reservations team or check when you book online.
You can drive your hire car from the UK into mainland Europe, but you will need to take out Continental Cover first. This insures you to drive abroad. It also provides breakdown assistance.
You can't book Continental Cover online, so please call us at least two days before driving abroad so we can arrange it for you. You’ll find our phone number in your email confirmation.
We recommend returning your car to the same location you collect it from, because dropping it at another location will cost more. See the full list of locations on the Continental Cover page.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip abroad? Start your journey.
Already planned a trip abroad? Check your booking.
Do I need an International Driving Permit to drive abroad?
If your driving licence isn’t in Roman characters (for example, Japanese), or you’re hiring in Australia, you will also need an International Driving Permit.
Discover whether you need an International Driving Permit for your trip and how to apply on the gov.uk website.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Can I get winter tyres in the UK for driving abroad?
Contact your nearest hire station to find out more.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If I pick my car up in France, do I still need to pay for Continental Cover?
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
DRIVING LICENCE ENDORSEMENTS
Can I hire a car if I have points on my licence?
- careless, reckless or dangerous driving,
- driving or attempting to drive whilst under the influence of drink or drugs,
- using a vehicle uninsured against third party risks
- theft or unauthorised taking of a vehicle – or
- been disqualified (or anything similar) in the last 10 years – or
Our Prestige vehicles have separate conditions. To find out more, please contact the location directly.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
HIRE STATIONS
Can I return my hire car to a different hire station?
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Are you open on bank holidays?
Find out when your nearest hire station is open by choosing the location and clicking on more information.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Where is my nearest hire station?
HIRE VEHICLES
What hire cars are available?
Fancy a more luxurious drive? Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, stylish Range Rover and the latest desirable models.
Want to choose the exact make and model? Introducing Avis Select, featuring the latest Peugeot RCZ, Mercedes-Benz A-Class, Audi A1 Sportback – among other premium models.
Find your perfect hire car.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
How old will my hire car be?
Discover our full range.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.