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Frequently Asked Questions

Frequently Asked Questions

What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, please get in touch.

Don't forget: Please don't include credit card details in any of your messages. 

EXTRA CHARGES

Can I take pets in my hire car?

Pets are allowed in our cars but if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure. Or call our reservations team. Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

I want to challenge an extra mileage charge or incorrect billing. What should I do?

Please call our customer services team and we will try to help. We won’t charge you for a service you haven’t used and will always be clear to save hassle.  

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Already planned a trip? Check your booking.

When will you charge me an extra day?

You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you’ll still be charged for the full day. There’s also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we’re afraid you will be charged for another day.

You should always review the terms and conditions when you book, which include everything you need to know ahead of your journey. 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

I incurred expenses during my journey. How can I claim them back?

Please call our customer services team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.

Planned a trip? Start your journey.

Already planned a trip? Check your booking.

WHAT HAPPENS NEXT?

How far can I drive my hire car?

 In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement.

If you have chosen a car from our range of Prestige vehicles, there is a mileage limit. This is set by the (country) hire station. We’ll let you know the limit before you book.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a road trip? Start your journey.

Already planned a road trip? Check your booking.

Can I drive my hire car to a festival?

 Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

I left something in my hire car. Do you have a lost property service I can contact?

We’re almost always able to reunite possessions with their owners. Call the Avis location where you returned your car, providing your name, the item(s) you left behind and either: your booking reference number, rental agreement number or Avis Preferred Customer Number.

We will then check the vehicle for you. The phone number will be on your rental agreement. If you don’t have it to hand, look up your hire station.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

I picked up a parking ticket or traffic violation on my hire car. How does this get paid?

 In most cases you will be contacted directly by the relevant local authority if you picked up any fines from parking or traffic infringements. We will let you know if we paid any charges on your behalf and will deduct these from your credit card or account, whichever appears on your rental contract. If this happens, we charge an administration fee to cover our time helping with the paperwork.

Remember to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

HIRE VEHICLES

Do you hire vans?

You can hire a van in the UK, Germany, France, Italy, Spain, Austria, Portugal and Switzerland. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you start your journey online.

What hire cars are available?

We’re always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it’s all yours.

Fancy a more luxurious drive? Hire from our Prestige range and you could find yourself behind the wheel of a sporty Jaguar, stylish Range Rover and the latest desirable models.

Want to choose the exact make and model? Introducing Avis Select, featuring the latest Peugeot RCZ, Mercedes-Benz A-Class, Audi A1 Sportback – among other premium models. 

Find your perfect hire car.
 

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Frequently Asked Questions