Coronavirus: Latest Advice
Find updates on rental station opening times and our flexible cancellation policy.
Customer advice regarding the Coronavirus
Last updated: 12/04/21
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as the flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
You can find our FAQs on Coronavirus and car rental rules here.
Can I still hire a car, are all your UK rental stations still open?
Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.
An update on our rental stations
Can I cancel a new or existing booking for free?
Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.
Our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
- If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- No refund is provided in the case of no-shows and a fee may apply.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
Covid-19 and your car hire
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.
We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.
Rent with Avis for car hire on your terms. Here's what to expect:
- Fully flexible car hire
Amend or cancel your booking for free should your plans change, and get a full refund.
- Price Promise
You'll always get our best prices when booking on this site, or we’ll refund the difference.
- Fully flexible car hire
- Peace of mind vehicle cover
Our Comprehensive Zero-Excess cover product means no need to pay or claim.
- Our safety pledge is our commitment to keeping you safe
We’ve partnered with Reckitt Benckiser, Columbia University and Hip Hop Public Health to ensure we take every step we can to maintain your safety.
- Peace of mind vehicle cover
- Avis Inclusive
Enjoy worry-free rental with our inclusive rental package. For one upfront price, get free Roadside Assistance Plus and zero-excess cover at a 25% discounted rate.
- Digital check-in
Get to your car quickly and safely with our digital check-in service. Reduce your time spent at the counter by providing your details in advance.
- Avis Inclusive
- Avis Preferred tier extensions
We’ve extended our Avis Preferred tier statuses, so you won’t lose out on any of the benefits you’ve acquired over time.
- VIP treatment
Get priority counter service with Avis Preferred. And with the Avis app, at our larger locations you can go straight to your car where they keys will be waiting.
- Avis Preferred tier extensions