Coronavirus: Latest Advice

Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.

An update on our rental stations

Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.

Our flexible cancellation policy breaks down like this:

• Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
   
• If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£40, €50, CHF60)
   
• You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
   
• No refund is provided in the case of no-shows and a fee may apply.

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

Covid-19 and your car hire
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation and the UK’s Foreign & Commonwealth Office.