While you were away, we've been busy.
Welcome to fee-free flexible bookings. Full cash refunds. No vouchers.
Would you like to talk to us? We can help answer queries regarding your booking.
Open Monday to Friday, 8am to 5pm*
*Calls are free from a UK BT landline. Calls from mobiles will be charged at your network's chosen rate.
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Log in to your Avis Preferred account below. You can also manage an existing booking using the link on the left, or call our Customer Services team on 0808 284 6666 (international: +44203 368 6982).
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Welcome to Avis
Welcome to car hire on your terms
At this time when the news is still dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to help ensure your safety, as well as the flexibility of your rental bookings.
To help protect you and our employees we introduced the Avis Safety Pledge. This includes new rigorous cleaning standards of every vehicle between every rental. Extra attention is paid to the places people frequently touch, such as steering wheels and door handles.
We've introduced super-fast digital check in, meaning less time needs to be spent at one of our rental stations.
We've finessed our Avis Inclusive rental cover package, meaning no surprises when you're on the road.
And we've ripped up our legacy cancellation policies, meaning full cash refunds on all bookings that you have to cancel – no matter what the reason.
You can find our FAQs on Coronavirus and car rental rules here.
Are all your rental stations still open?
Recent government measures may have led to us closing some of our rental stations. In the unlikely event a rental station closes during your booking, you will be contacted by the team to make suitable arrangements.
An update on our UK rental stations
Can I cancel a new or existing booking for free?
Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.
Our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
- If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- No refund is provided in the case of no-shows and a fee may apply.
Rent with Avis for car hire on your terms. Here's what to expect:
- Fully flexible car hire
Amend or cancel your booking for free should your plans change, and get a full refund.
- Price Promise
You'll always get our best prices when booking on this site, or we’ll refund the difference.
- Fully flexible car hire
- Peace of mind vehicle cover
Our Comprehensive Zero-Excess cover product means no need to pay or claim.
- Our safety pledge is our commitment to keeping you safe
We’ve partnered with Reckitt Benckiser, Columbia University and Hip Hop Public Health to ensure we take every step we can to maintain your safety.
- Peace of mind vehicle cover
- Avis Inclusive
Enjoy worry-free rental with our inclusive rental package. For one upfront price, get free Roadside Assistance Plus and zero-excess cover at a 25% discounted rate.
- Digital check-in
Get to your car quickly and safely with our digital check-in service. Reduce your time spent at the counter by providing your details in advance.
- Avis Inclusive
- Avis Preferred tier extensions
We’ve extended our Avis Preferred tier statuses, so you won’t lose out on any of the benefits you’ve acquired over time.
- VIP treatment
Get priority counter service with Avis Preferred. And with the Avis app, at our larger locations you can go straight to your car where they keys will be waiting.
- Avis Preferred tier extensions