We’ve recently reviewed our standard pre-authorisation amount which covers any additional costs resulting from your rental such as additional days or fuel. As a result the pre-authorisation is now £200 plus the estimated cost of your rental (less any prepaid amount).What is Pre-Authorisation?
This is a temporary hold on a specified amount against the available funds on your payment card*. Please note - this is not an actual charged amount and no funds are taken.
Your payment card issuer may present a pre-authorisation as a pending transaction.
*Payment card can refer to a credit, charge or debit card.
What does this mean for me?
1. At the point you collect your vehicle and start your rental, we will put a temporary hold of a pre-authorisation amount of £200 plus the estimated cost of your rental (less any prepaid amount) against the available balance on your payment card
2. When you complete your rental and return the vehicle, the pre-authorisation funds will be released by your card issuer
3. Depending on your card issuer, it can take up to 14 working days before this is reflected in your account balance
Please note – even though a pre-authorisation is not an actual charge, it will temporarily reduce the available balance on your payment card.
Any further questions?Please contact us - or alternatively speak to a member of our team when you collect your vehicle. You can also check our Booking and Rental Terms and Conditions for more information.
If you do have any queries relating to the release of your credit or funds - please contact your card issuer.